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Hello Ms. [redacted] - I do see that our ticket rep had originally denied the return, but she has reopened up the case as she was unaware that the wrong item had been sent (other than what you ordered). She is more than willing to help you with your return, and she has already sent an email to you...

advising that we will gladly exchange the item for you, if we indeed shipped the incorrect part number. She is asking that you advise her of the part number received, and will absolutely take care of the issue if the incorrect part number was shipped. I apologize for the confusion on this!

Hello Mr. [redacted],      I am very sorry to hear about the defective light. We will contact the manufacturer who handles the warranty claims and see if we can get you some more help with the installation. RealTruck does not cover any installation as you read in our return policy....

I will have the customer service team contact you as soon as we talk to the manufacturer. Thank you

Hi [redacted] -I am very sorry for the trouble we had in getting this order fulfilled for you.  It looks like there were several challenges with this - from delays in manufacturing to problems with material being back ordered.  I apologize for the delay with this.  I do see that we issued...

you a full refund for these covers back on March 21st after they were delayed again.  We are still working with the manufacturer to get these seat covers made and sent out to you, we will not be asking for any payment in return for them.  The experience you've had with this order and the delays are not at all how we aim to serve our customers.  Please accept the covers as a token of our apology for this experience.  I am hopeful when you do receive them that they turn out to be all you are hoping them to be.  If you have any further questions or concerns on this please let us know as we do want to remedy this situation with you as best we can.  Again, I am sorry for the delay and poor experience with this order.  We sincerely appreciate your business and hope for the opportunity to serve you again in the future.

Good afternoon,    I understand the problem that you are having is not because of the installation. It appears that the product is covered under the warranty and the manufacturer is going to send you a brand new replacement product. We have requested some additional assistance with the installation and are waiting to hear back from the manufacturer.

Customer states that the items are used.  These orders are dropshipped from another company, therefore we asked for pictures of the damage, as the original complaint stated damage to contents.  We can see now that the customer is claiming that they are used items.  We still need...

pictures to get a return authorization from the vendor, as we didn't ship this item.  Customer is accusing us of trying to coerce him into filing a ship damage claim, however, we do need pictures to obtain a return authorization and get the customer refunded.  He is denying sending us pictures, only the return of the items.  He did cancel his sunroof visor order.  We will request an RMA from the manufacturer without pictures and will push the request forward.  We will send a prepaid label for the return of the items, and once the items have been picked up by the courier, we will refund customer in full.

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Address: 1307 12th Ave NE Ste 1, Jamestown, North Dakota, United States, 58401-2864


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