Realtytrac.com

Member registered for a 7-day free trial of RealtyTrac on 1/27/ The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $ will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe Terms of Use are summarized on the registration page as follows, “Cancel before your trial ends and you will not be billedIf you want to keep your account after the trial, do nothing and we will enroll you in a monthly subscription for just $per month until you cancel.” The Member’s account was not cancelled within the day trial period, and the account was charged the monthly subscription fee on 2/3/ The Member called in and requested cancellation 2/12/2014, after the trial period had expiredThe representative advised the member of the charge and that they would have access until 3/3/The member claimed to not understand why she was charged and the representative advised the member of the Terms of Use agreed to upon registering the account including: Member acknowledges and agrees that NO refund, offset or credit will be given for any cancellation of a special introductory promotional offer membership or for subscription downgradesIf Member registers for a free Trial Membership, Member agrees to be enrolled into a pre-paid month-to-month membership at the end of the free trial period if Member has not canceled the Trial Membership prior to the expiration thereof The foreclosure properties listed on our website are not necessarily "on the market", as RealtyTrac is providing access to the foreclosure information filed against these propertiesRealtyTrac does not always know immediately when a property is no longer available because we are not directly involved in the saleHowever, we are checking this information on a regular basis, and once we know that a property is no longer available, we will list it as Sold on the Property Details pageTo have the best results in pursuing the properties on RealtyTrac, we recommend you focus on the most recently listed properties Each property has the date it was recorded at the county and the date it was entered into RealtyTrac’s database RealtyTrac provides access to foreclosure information and leaves the following disclaimer on all properties: The information at this site is provided solely for informational purposes and does not constitute an offer to sell, rent, or advertise real estate outside the state in which the owner of the site is licensedThe owner is not making any warranties or representations concerning any of these properties including their availabilityInformation at this site and its property ratings are deemed reliable but not guaranteed and should be independently verified We invite the Member to contact our Customer Support Team at ###-###-#### for assistance in utilizing the service she paid forWe also provide Guides, Videos and answers to our frequently asked questions for our members at support.realtytrac.com for those that prefer a self-service option

The Member registered for a 7-day free trial of RealtyTrac on 9/10/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThis account was not cancelled within the day trial period, and the account was charged the monthly subscription fee beginning on 9/17/ The Member called in and requested cancellation 10/20/2014, after the trial period had expiredThe representative advised the member of the charges and that they would have access until 11/17/The member inquired about a refund and the representative advised the member of the Terms of Use agreed to upon registering the account including that the membership fees are nonrefundable unless the billing was in errorThe last charge to the account occurred within a hour grace period and as such RealtyTrac issued a refund for the October payment on 10/20/ The Member called in on 10/23/claiming to have been charged after cancelling the membershipThe Representative explained the Terms of Use and the charges to the account and offered to submit a refund request on the September charge for further reviewThe second refund request was initially denied due to the terms of useThere were no previous attempts to cancel the membership during the trial and therefore the account was charged correctlyDuring this conversation the member located the email sent by RealtyTrac on 9/10/welcoming them to the service and explaining when the trial would convert into a paid monthly membership as well as the directions to cancel the membership should they choose not to continue Although no further refund was due, RealtyTrac issued an additional credit of $on 10/24/as a one-time courtesy

The member registered for a 7-day free trial of RealtyTrac on 8/27/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberAll members receive an email welcoming them to the service and explain the date the trial will convert to a monthly subscription as well as cancellation directions should the member choose not to continue past the day trial periodThis account was not cancelled within the day trial period, and the account was charged the monthly subscription fee beginning on 9/3/ The member spoke to a representative on 10/3/to inquire about the chargesThe representative explained the terms of use that were agreed to upon signup, which states that charges on accounts are non-refundableThe representative explained to the member that the account had been accessed and property information viewed as recently as 9/28/The representative submitted a refund request for the last charge to the account dated 10/3/on the member’s behalf as a courtesy Although no refund was due, RealtyTrac issued a refund of $on 10/6/as a one-time courtesyWe regret that we are unable to process any additional credits to the accountHowever, we can accommodate the member with complimentary exclusive website access for up to monthsThis offer has been noted on the account; please contact our customer service department at 800-550-or [email protected] to take advantage of this offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below At no time did I acknowledge that it is OK to debit my credit card nor did I agree to any terms of use to a direct debt to my credit card on a monthly basisA Credit Card charge on 10-3-was refunded however I was not notified of a submittal of charges for the first month and did not agree to a charge on my credit cardI still have not been refunded the first $ Regards, [redacted] ***

Member registered for a 7-day free trial of RealtyTrac on 5/10/ The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $ will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was charged the first monthly subscription fee on 5/17/ The member called to request cancellation on 10/23/2015, after the trial period had endedAll calls made to RealtyTrac are recorded but there is no record of attempted calls from the phone numbers provided by the customer prior to 10/23/ All members receive an email containing a confirmation number when an account is cancelled Although no refund was due, a credit of $was processed on 10/23/in an attempt to resolve this complaint

Revdex.com: I was never asked to provide a listing I have included conversations with my Realtor I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] ***

RealtyTrac clearly displays the terms of use on the registration page before allowing members to create an accountThe terms are summarized as: Your credit card will not be billed for the 7-day free trialCancel before your trial ends and you will not be billedIf you want to keep your account after the trial, do nothing and we will enroll you in a monthly subscription for just $per month until you cancelMembers are also sent an email welcoming them to the service along with the date the account must be cancelled if they do wish to continue past the trial period as a courtesy Unfortunately we are unable to process additional refunds to the account because the member has already disputed the charges with his bank citing fraud

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not accept the offer at the time I was billedAt the time this vendor bills a customer they must get a "Confirm" from the customer verifying the purchase This day bait, wait, and secretly charge a credit card without getting a "confirm" at the time of purchase is suspect and should be scrutinized by the Attorney GeneralI will continue to demand that this vendor must offer consumers an honest transaction Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All I have asked is that Realty Trac to remove my credit card information from the website which you can access from the internet First of all and I reiterate there is nothing in the privacy policy or terms and conditions that states that my credit card would be kept on file permanently Even if there was a policy then surely you can keep the business record without it showing up on the internet Once I again I am asking Realty to remove or allow me to remove my credit card information from their online website If Realty trac provided a good service they would not have to resort to these schemes to get and keep customers Your day trial did not meet my needs and I see no reason you should keep my credit card information permanently on file as I will not be doing business with your company or affiliates in the future This is not a complicate issue to resolve and I am not going to go away Until my credit card information is removed from the internet, I will continue to make these request Regards, [redacted] ***

The Hot Opportunity feature provides the following definition on the details page for the property on [redacted] ***:“This Bank-Owned property has been identified as a Hot Opportunity because there is significant margin ($217,139) between the property’s estimated market value and the bank’s break-even amount.This is no guarantee that you will be able to buy the property below market valueHowever, it does mean that the bank needs less than the market value of this home to break even, creating a potential opportunity for any buyer to purchase below market value.”The foreclosure history describes the event on 8/6/as, “Sold to bank for $356,(transfer value).” This is informing customers that the property transferred ownership to the bank on 8/6/No further sale has been detected through public records at this timeThe property details page does not indicate that this property is available to purchase and the listing status is clearly labeled as Pre-marketRealtyTrac is not an MLS, our service is primarily to list foreclosure informationMany customers use this historical data for various reports and statisticsIf we are notified a property has sold and the information is confirmed, the property will be deactivatedIt is not uncommon for properties to sit with the bank for several years; therefore removing properties after only days would create inaccuracies in the data The Property Details pages received a large update to version on 5/28/which now includes a Transaction History section to provide even more detailed information on each property’s history

The Hot Opportunity feature provides the following definition on the details page for the property on [redacted] ***: “This Bank-Owned property has been identified as a Hot Opportunity because there is significant margin ($217,139) between the property’s estimated market value and the bank’s break-even amountThis is no guarantee that you will be able to buy the property below market valueHowever, it does mean that the bank needs less than the market value of this home to break even, creating a potential opportunity for any buyer to purchase below market value.” The foreclosure history describes the event on 8/6/as, “Sold to bank for $356,(transfer value).” This is informing customers that the property transferred ownership to the bank on 8/6/No further sale has been detected through public records at this timeThe property details page does not indicate that this property is available to purchase and the listing status is clearly labeled as Pre-marketRealtyTrac is not an MLS, our service is primarily to list foreclosure informationMany customers use this historical data for various reports and statisticsIf we are notified a property has sold and the information is confirmed, the property will be deactivatedIt is not uncommon for properties to sit with the bank for several years; therefore removing properties after only days would create inaccuracies in the data The Property Details pages received a large update to version on 5/28/which now includes a Transaction History section to provide even more detailed information on each property’s history

Our records indicate the address [redacted] was recorded as Bank Owned 12/26/The property is not marked as being for sale in any section of the website and there has been no updates to the property since 1/10/RealtyTrac does not always know immediately when a property is no longer available because we are not directly involved in the saleHowever, we are checking this information on a regular basis, and once we know that a property is no longer available, we will list it as Sold on the Property Details pageTo have the best results in pursuing the properties on RealtyTrac, we recommend you focus on the most recently listed propertiesEach property has the date it was recorded at the county and the date it was entered into RealtyTrac’s databaseSubscribers can use the 'Property & Loan Info' section of the property details page to check for all the data records RealtyTrac has for a propertySubscribers also can sign up for daily notification service that allows them to receive notification by e-mail whenever new listings appear that match their criteria.All customers agree that the promotional memberships are nonrefundableRealtyTrac does not offer any proration when a customer takes advantage of the heavily discounted rates

Member registered for a 7-day free trial of RealtyTrac on 9/1/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was charged the first monthly subscription fee on 9/8/ The member called the Sales and Promotions Department on 10/10/to inquire about charges to the accountAs it was outside business hours the customer was advised to call the Billing Department during the hours of 8am to 5pm Pacific TimeOur records indicate a second call was placed from the customer’s phone number on 10/27/but the call was terminated by the caller within seconds of connectingThe customer called a third time on 11/11/The representative processed her cancellation and advised she would have access to the service until 12/8/at which point the account would terminateThe caller was unable to provide any confirmation as proof of a previous cancellation at the time of their call and informed the representative they would contact RealtyTrac with the confirmation that would have been provided upon successfully cancelling the membershipThe representative explained the terms that were agreed to upon signup, which states that charges on accounts are non-refundableAlthough no refund was due, we have processed a credit of $for the transaction dated 11/8/as that is the only charge that occurred after the customer’s initial call on 10/10/

In order to cancel trial you must CALL during their business hoursEven if you remember to cancel before the days you might still be out of luck if they are closedIf you can sign up online you should be able to cancel onlineThis shows that their trial isn't meant to hook you on their product but rather take your first months paymentThey obviously don't think anyone would want to use their product long term or they might be a little more honest with you

Member registered for a 7-day free trial of RealtyTrac on 12/26/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was charged the first monthly subscription fee on 1/2/2015.Although phone and email support were closed for the holiday, customers were able to cancel their memberships online through the Account Details page in order to avoid any feesOur records indicate the customer sent several emails requesting cancellation beginning on 1/1/Upon returning to the office on 1/5/the customer’s cancellation request was processed and a refund of $was issued

The member created an account with RealtyTrac and agreed to the Terms of UseThe account was not cancelled until 8/11/when the member logged into RealtyTrac, viewed property information and then requested cancellation onlineThese accounts are user created and as such it is the responsibility of the member to cancel their memberships in a timely fashion should they choose to discontinue the serviceUsage does not affect the cost of the service and is the same regardless of how much or how little the service is accessedThe Terms of Use state: The membership fee, when paid, is non-refundable and accrues on the first day of each term or successive renewal term until canceled, regardless of whether or not the Member actually uses the Site, the Services or the Content It is unfortunate that several months’ time had elapsed before the charges to the account were disputed, and we were notified of the member’s desire to cancelThe time frame for credit card disputes is limited, and it is the cardholder’s responsibility to investigate charges that are unfamiliar to them in a timely fashionThe subscription charges appear on users’ credit card statements as RealtyTrac Subscription followed by the phone number of 877-888-to assist cardholders in contacting RealtyTrac Although no refund is due and the service was accessed after the last monthly billing, RealtyTrac processed for a refund for charges dating back days as a one-time courtesy on 8/19/to resolve this complaintThis is the maximum credit provided for in the terms of use agreed uponOur terms state: “ In no event may Member dispute any charge or account billing here under later than ninety (90) days after such questionable account billing or other discrepancy should have been or could have been reasonably discovered by MemberOtherwise, except as required by applicable law, any and all such Member complaints are waived by Member.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RealtyTrac can explain away everything they claim on the website but that still does not "fix" or stop the misleading informationRead the reviews of this companyHorrible! These "customers" believed the information from the website and did not get anything from this company except a pushy realtorThe realtors on the site get you to call them to get more informationIf I wanted a realtor I would have gone to one in the first place.This is fraudThey offer something they can't deliver! They take no responsibilty for the content of the website!I am not done [redacted]

Member registered for a 7-day free trial of RealtyTrac on 1/9/ The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $ will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was to be charged the first monthly subscription fee on 1/16/ The customer sent an email to the Technical Support team on 6/27/requesting a refund of all chargesThe email was responded to on the following business day advising the customer that the department they are emailing does not have access to make changes to account billing information and was instructed to call the Membership Services Team along with their phone number and hours of operationOur call records show the customer attempted to call on 6/28/at 10:AM Pacific Time, listened to the phone menu for seconds and disconnected the call without speaking to a representativeAll calls are monitored and recordedThere was no further contact from the customer until 2/11/when they called and spoke with a sales representativeThe representative explained why the account had been charged, the Terms of Use agreed to by the customer and offered to submit a refund request for further reviewThe customer was transferred to Customer Service for further explanation of the Terms of Use and the refund policy which states that the monthly fees are nonrefundableThe customer service representative explained that the previous sales representative had cancelled the account, sent an email containing a confirmation number, and submitted refund requests for charges that fell within days of disputing the charges.In the case of billing disputes, members must contact the billing department within days of the disputed charge in order to receive consideration for a refund:“ In no event may Member dispute any charge or account billing hereunder later than ninety (90) days after such questionable account billing or other discrepancy should have been or could have been reasonably discovered by MemberOtherwise, except as required by applicable law, any and all such Member complaints are waived by Member.” After reviewing the account, although no refund was due, RealtyTrac issued a refund for the last charge to the account of $as a one-time courtesy on 2/11/

Member registered for a 7-day free trial of RealtyTrac on 11/17/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe Member’s account was not cancelled within the day trial period, and the account was charged the monthly subscription fee on 11/24/The Member called in and requested cancellation 12/2/2014, after the trial period had expiredThe representative advised the member of the charge and that they would have access until 12/24/The representative explained the terms that were agreed to upon signup, which states that charges on accounts are non-refundable.The account is not eligible for a refund due to the Terms of Use agreed to by the memberHowever, we can accommodate the member with complimentary exclusive website access for up to monthsThis offer has been noted on the account; please contact your Account Manager [redacted] at ###-###-#### to take advantage of this offer

Our apologies that RealtyTrac is unable to remove the information from the system as it is considered a business record and may not be modifiedRealtyTrac follows Payment Card Industry standards and maintains PCI complianceThe membership is cancelled and the user will not be charged unless they choose to reactivate a paid subscription