Reawaken

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information:https://reawakeneyecream.com/trial.phpOur records indicate that our trial product was purchased on 10/26/We understand their concerns, however, [redacted] ’s account has been flagged as a chargeback for the disputed chargesAs a result, we are unable to provide a refund as requested since the dispute is being handled by the bankThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessaryPlease feel free to contact us with further questions or concerns at [redacted] or [redacted] .Sincerely, Reawaken Team

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://reawakeneyecream.com/trial.phpOur records indicate that our trial product was purchased on 11/14/and that the customer has not contacted customer service through email or phone at any time.We understand their concerns, however, [redacted] ’ has initiated a chargeback for the disputed orderThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim, and provide any refunds if necessaryAs a result, we are unable to provide a refund as requested Please feel free to contact us with further questions or concerns at (877) 492-or [email protected] Sincerely, Reawaken Skin Team

Dear Revdex.com Representative, Our company, Reawaken strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://reawakeneyecream.com/trial.php Our records indicate that [redacted] has already been processed for a refund on 11/1/after a call to our customer service teamPlease allow 5-business days from the above mentioned date for the refund to process.Please feel free to contact us with further questions or concerns at (877) 492-or [email protected] Sincerely,Reawaken Team

To whom it may concern,We apologize for the inconvenienceHowever, because you reported this order to the bank as a chargeback before we could refund it, we are unable to access the funds as they are being held by the bank for the caseOnly the bank has the power to refund the money after they have come to a resolution with the caseSincerely,Reawaken Team

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https:// [redacted] .com/trial.phpWe feel for Sherry A Morgan ]’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processedFeel free to contact us with further questions or concerns at(***) ***- [redacted] or info@ [redacted] .com

Intro:To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://reawakeneyecream.com/trial.php Our records indicate that has already been processed for a 50% refund on 2/10/& 2/14/after a call to our customer service teamPlease allow 5-business days from the above mentioned date for the refund to processPlease allow 5-business days from the above mentioned date for the refund to process.02/14/02:20pm By [redacted] *- PI Live - Refunded - $Trans-ID: [redacted] 02/10/09:32am By [redacted] - PI Live - Refunded - $Trans-ID: [redacted] We feel for the customer's concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processedFeel free to contact us with further questions or concerns at (877) 492-or [email protected]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: [redacted] We feel for [redacted] ***’s concerns and have processed the additional refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processedFeel free to contact us with further questions or concerns at(***) ***- [redacted] or ***@ [redacted] .com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Until the money is refunded and issue is resolved, I will not make it look like you have done your part on this complaint Regards, [redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the... T&C check-box. Please see the following checkout page for more information: https:// [redacted] com/***.phpWe understand their concerns, however, [redacted] has filed a dispute with the bank for the charges. As a result, we are unable to provide a refund as requested. The chargeback processor and credit card companies are holding the money for the case and will determine the legitimacy of the claim and be able to provide any refunds as necessary. Please feel free to contact us with further questions or concerns at (***) ***- [redacted] or ***@ [redacted] .com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative,Our company, Reawaken strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by
marking the T&C check-boxPlease see the following checkout page for more information: ***We feel for *** ***'s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processedFeel free to contact us with further questions or concerns at *** *** ** ***
Sincerely,*** ***

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://neuphoricskin.com/trial.phpWe see that the customer has contacted customer service and his not happy with the productWe feel for his concerns and will process a refund of his most recent order as requested. In addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://***.com/***.phpOur records indicate that the customer has already been processed for a full refund on 2/14/after a call to our customer service team.02/14/07:24am By *** *- PI Live - Refunded - $Trans-ID: ***02/14/07:24am By *** *- PI Live - Refunded - $Trans-ID: ***2/14/03:17pm By *** **- PI Live - Refunded - $Trans-ID: ***02/14/03:17pm By *** **- PI Live - Refunded - $Trans-ID: *** Please allow 5-business days from the above mentioned date for the refund to process.Please feel free to contact us with further questions or concerns at (***) ***-*** or ***@***.com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:  https://reawakeneyecream.com/trial.phpOur records indicate that our trial product was purchased on 11/14/2016 and that the customer has not contacted customer service through email or phone at any time.We understand their concerns, however,  [redacted]’ has initiated a chargeback for the disputed order. The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim, and provide any refunds if necessary. As a result, we are unable to provide a refund as requested.  Please feel free to contact us with further questions or concerns at (877) 492-3005 or [email protected] Sincerely, Reawaken Skin Team

Dear Revdex.com Representative, Our company, Reawaken strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program...

by marking the T&C check-box. Please see the following checkout page for more information: https://reawakeneyecream.com/trial.php Our records indicate that [redacted] has already been processed for a refund on 11/1/2016 after a call to our customer service team. Please allow 5-7 business days from the above mentioned date for the refund to process.Please feel free to contact us with further questions or concerns at (877) 492-3005 or [email protected] . Sincerely,Reawaken Team

There is no further action we can take

To whom it may concern,We apologize for the inconvenience. However, because you reported this order to the bank as a chargeback before we could refund it, we are unable to access the funds as they are being held by the bank for the case. Only the bank has the power to refund the money after they have come to a resolution with the case. Sincerely,Reawaken Team