Reawaken

Intro:To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking...

the T&C check-box. Please see the following checkout page for more information: https://reawakeneyecream.com/trial.php Our records indicate that has already been processed for a 50% refund on 2/10/17 & 2/14/17 after a call to our customer service team. Please allow 5-7 business days from the above mentioned date for the refund to process. Please allow 5-7 business days from the above mentioned date for the refund to process.02/14/2017 02:20pm By [redacted]. - PI Live - Refunded - $44.92 Trans-ID: [redacted]02/10/2017 09:32am By [redacted] - PI Live - Refunded - $44.31 Trans-ID: [redacted]We feel for the customer's concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. Feel free to contact us with further questions or concerns at (877) 492-3005 or [email protected]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:  https://[redacted]com/[redacted].phpWe understand their concerns, however,  [redacted] has filed a dispute with the bank for the charges. As a result, we are unable to provide a refund as requested. The chargeback processor and credit card companies are holding the money for the case and will determine the legitimacy of the claim and be able to provide any refunds as necessary. Please feel free to contact us with further questions or concerns at ([redacted]) [redacted] or [redacted].com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The "small print" wins again.  Where usually there is a 30 day time frame to opt out, this retailer's time frame, I am learning now, is 14 days.  Consumers beware.  This product/retailer is a scam.  Don't get sucked in!!  The sample product that I received only had a packing slip with no further information.  So, I was unable to avail myself of any information.  This was a costly mistake on my part.  Very good lesson for me.  Hope others will learn.Revdex.com, thank you for your services.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:  [redacted]We feel for [redacted]’s concerns and have processed the additional refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. Feel free to contact us with further questions or concerns at([redacted]) [redacted] or [redacted].com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:  https://[redacted].com/trial.phpWe feel for Sherry A Morgan ]’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. Feel free to contact us with further questions or concerns at([redacted]) [redacted] or info@[redacted].com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:  https://reawakeneyecream.com/[redacted]We feel for [redacted]’ concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. Feel free to contact us with further questions or concerns at ([redacted]-[redacted] or [redacted]@[redacted].com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:https://reawakeneyecream.com/trial.phpOur records indicate that our trial product was purchased on 10/26/2016. We understand their concerns, however,  [redacted]’s account has been flagged as a chargeback for the disputed charges. As a result, we are unable to provide a refund as requested since the dispute is being handled by the bank. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary. Please feel free to contact us with further questions or concerns at [redacted] or [redacted] .Sincerely, Reawaken Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:  https://[redacted].com/[redacted].phpWe feel for [redacted] ’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. Feel free to contact us with further questions or concerns at([redacted] or [redacted].com

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-box. Please see the following checkout page for more information:  https://reawakeneyecream.com/trial.phpOur records indicate that our trial product was purchased on 11/14/2016 and that the customer has not contacted customer service through email or phone at any time.We understand their concerns, however,  [redacted]’ has initiated a chargeback for the disputed order. The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim, and provide any refunds if necessary. As a result, we are unable to provide a refund as requested.  Please feel free to contact us with further questions or concerns at (877) 492-3005 or [email protected] Sincerely, Reawaken Skin Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Until the money is refunded and issue is resolved, I will not make it look like you have done your part on this complaint.
Regards,
[redacted]