ReBath

Hello Revdex.com,Thank you for bringing this consumer complaint to our attention Upon receipt of this complaint, I called the ReBath franchise ( [redacted] ) and spoke with the franchise owner; [redacted] [redacted] is aware of this issue and called Mrs [redacted] this morning and scheduled an appointment for June 15th At this appointment the service provider will remove and replace or possibly (if needed) shower walls that have separated from the existing wallMrs [redacted] is satisfied (At this point) with the upcoming scheduled appointment to remedy this issuePlease let me know if I could be of further assistance.Sincerely, [redacted] ***Customer Service SpecialistReBath, LLC

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Case # ***
Customer : *** ***
** *** ***
*** *** ** ***
10/14/ The complaint is for a product that
we (Re-Bath, LLC) do not manufactureI called *** *** and was not able to reach her I left her a voice message to please call me I will be providing her with the manuafcturer’s contact information I will continue to follow up if I do not hear from her

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I was notified by the Re-Bath franchise; Pacific Coast Re-Bath that the service was completed on 7/17/17. I also followed up with MrsJoni Huth to confirm that the service was provided and she is 100% satisfiedMrsHuth confirmed that Mike provided the service and she is satisfied
with the service performedThank you,Lisa R***Re-Bath Customer Service Specialist

Hello,I have been in contact Aaron at the ReBath of Harris County Aaron and Ms*** have come to an agreement The franchise is replacing only glass panel of the shower enclosure and replacing the hardwareMs*** agreed to pay for the replacement parts At this time,
the parts have been ordered and upon receipt, the franchise will install the replacement items.Kind regards,*** ***Custmer Service, ReBath LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** Glad to get the message about my complaints about Rebath I am not happy , because they they told me everything was guaranteed, The color has come of of the fixtures in the tubWe chose bronze and paid extra for thatNow it has turned green and I have tired to clean itNow it's like a chrome in the drainI have papers dying this was the.for the life of the tubI would be happy if they would just honor their guaranteeAnd come and fix this mess!Regards

Hello Revdex.com,Thank you for bringing this consumer complaint to our attention.  Upon receipt of this complaint, I called the ReBath franchise ([redacted]) and spoke with the franchise owner; [redacted].  [redacted] is aware of this issue and called Mrs. [redacted] this morning and...

scheduled an appointment for June 15th 2015. At this appointment the service provider will remove and replace 1 or possibly 2 (if needed) shower walls that have separated from the existing wall. Mrs. [redacted] is satisfied (At this point) with the upcoming scheduled appointment to remedy this issue. Please let me know if I could be of further assistance.Sincerely,[redacted]Customer Service SpecialistReBath, LLC

Hello,Thank you for contacting our corporate office.On [redacted] behalf, we have previously contacted [redacted] faucets as theyare the company who manufactured their faucet.  I called [redacted]'s customerservice department and they advised me to have [redacted] call them forwarranty coverage.  On 10/16/14 I followed up with [redacted], she didcall [redacted], and [redacted] sent her the requested replacement items.  I advised her to contact a local plumber or our nearest ReBath franchise to install her replacement items from [redacted].  I advised her that labor charges will apply to install non-ReBath product. 1/16/15  I called [redacted], unfortunately I received her voice mail.  I lefther a voice message with my contact information to please call me for further assistance.Thank you,[redacted]

Hello,I was notified by the Re-Bath franchise; Pacific Coast Re-Bath that the service was completed on 7/17/17.  I also followed up with Mrs. Joni Huth to confirm that the service was provided and she is 100% satisfied. Mrs. Huth confirmed that Mike provided the service and she is satisfied...

with the service performed. Thank you,Lisa R[redacted]Re-Bath Customer Service Specialist

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Hello Revdex.com,Thank you for bringing this consumer complaint to our attention.  Upon receipt of this complaint, I called the ReBath franchise ([redacted]) and spoke with the franchise owner; [redacted].  [redacted] is aware of this issue and called Mrs. [redacted] this...

morning and scheduled an appointment for June 15th 2015. At this appointment the service provider will remove and replace 1 or possibly 2 (if needed) shower walls that have separated from the existing wall. Mrs. [redacted] is satisfied (At this point) with the upcoming scheduled appointment to remedy this issue. Please let me know if I could be of further assistance.Sincerely,[redacted]Customer Service SpecialistReBath, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]

Hello Revdex.com

[redacted] informed me today that she has declined our "Goodwill" offer to replace her damaged ReBath liner with new ReBath Tub (not a liner), 3 Wall panels, 1 Ceiling panel, 1 corner shower tower, 1 grab bar, 3 sheets of wainscott, 1 piece of tri-guard, and 1 shower rod.  At no charge as requested by [redacted].

Below is a list of what transpired between corporate office, the franchisee, and Mr. and [redacted].

    1)  The warranty was voided due to the use of unapproved cleaning products.

    2)  However as a gesture of Goodwill, ReBath corporate office agreed to replace the ReBath product at no cost to them.

    3)  The local ReBath franchise agreed to install the ReBath product (listed above) for half of the cost of their current labor rates.

    4)  10/24/14  The customer signed an agreement with the local franchise to pay half of the labor cost.

    5)  11/6/14  The customer posted a second complaint to the Revdex.com

    6)  11/6/14 I called the customer and gave her an update on our progress. She asked if there was a charge, and I said that we are not charging  for the product noted per our earlier discussion. She asked about the labor, I advised her to speak with the franchise.

    7)  11/7/14  The franchise called and advised me that [redacted] told her that per corporate, there is no charge for labor.

    8)  11/7/14  I called the customer and reiterated what we discussed the previous day.   [redacted] stated that she declines our offer.

    9)  ReBath corporate office believes that we have fulfilled our obligation and considers this matter closed.

Please let me know if further information is needed.

Respectfully,

Case # [redacted]

Customer:  [redacted]

                      [redacted]

                      [redacted]...

[redacted]

 10/14/14   I called [redacted] and advised her that I have contacted the franchise (Re-Bath of [redacted]) to address the issue stated in her complaint. Re-Bath of Pittsburgh discussed the issues with [redacted], and they have reached a mutual agreement.

 The first appointment is scheduled for 10/21/14 for measurements, the product will be ordered and then installed by Re-Bath of [redacted].

Hello,I have been in contact Aaron at the ReBath of Harris County.  Aaron and Ms. [redacted] have come to an agreement.  The franchise is replacing only 1 glass panel of the shower enclosure and replacing the hardware. Ms. [redacted] agreed to pay for the replacement parts.  At this time,...

the parts have been ordered and upon receipt, the franchise will install the replacement items.Kind regards,[redacted]Custmer Service, ReBath LLC

We are meeting with a representative this Friday, but I would like to keep this claim open until our bathroom problems are resolved. Nothing has changed

as of now but I will report back when the job has been completed.

Thank you,

Hello,Thank you for contacting our corporate office.On [redacted] behalf, we have previously contacted [redacted] faucets as theyare the company who manufactured their faucet.  I called [redacted]'s customerservice department and they advised me to have [redacted] call them forwarranty coverage.  On 10/16/14 I followed up with [redacted], she didcall [redacted], and [redacted] sent her the requested replacement items.  I advised her to contact a local plumber or our nearest ReBath franchise to install her replacement items from [redacted].  I advised her that labor charges will apply to install non-ReBath product. 1/16/15  I called [redacted], unfortunately I received her voice mail.  I lefther a voice message with my contact information to please call me for further assistance.Thank you,[redacted]