Recovery One

This account has been in collections for four years When we initially ran the credit card it declined It seems that now Mr [redacted] wants to repair his credit and is falsely complaining about the call he initiated to our office There was no reason for our collector to have been rude to Mr [redacted] to simply process his paymentThis frivolous complaint seems to be an attempt to get the credit reporting process facilitated more quickly than usual

Thank you for updating your records

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

There is not more that we can do on thisWe sent notices to the credit bureaus in February that the account was paidWe cannot control when the bureaus update their filesWe have mailed a PIF letter to the complainant

The complainants phone number is the only one associated with with our debtorWe asked if he was available she stated he was notWe asked her if she had a better number for himShe said he does not have a phone because he does not pay his billsWe removed the number from our call list

Our client asked us to resolve this account for them due to receiving a bad check from their customerWe tried for several months to get a voluntary resolution and when we were not able to, reported the account to the credit bureau per the clients requestWe are unable to tell the credit bureau to delete an account simply because the account has been paidIt's not our policy, it's the credit bureaus' policy If this consumer would like to take the matter up for dispute with the various credit bureaus we will not fight the dispute

We asked our client to validate the debtAttached is the signed agreement and a copy of the bad check that the complainant wrote to our client.Please call us toll free ###-###-#### when you're ready to pay.This is communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose.From our client:We were hired by [redacted] to do the workHis name is the name on the proposal and the one who signed the proposal on 01/24/ He is the only person that [redacted] our salesman spoke with and dealt with on this job [redacted] paid us a check in his name on March 9, Check # ***The check was returned with insufficient funds to usOur office sent several past due notices and several phone calls No response After several months he was turned over to collections on 01/17/ The account is in ***s nameHe hired us to do the work as the contractor and his check was the one who was written to us and bounced We do not have anyone else listed on the account I have attached a copy of the signed agreement with his signature along with a copy of the check that was returned

The communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose.Our office has spoken with her several times and have given her all supporting documentation that she requested She admitted to living at the service address First claims never had IGS Energy Then she talked to [redacted] and then tried to say she had IGS, but it was paid We provided IGS invoice and a/r history showing the start and end date of service and all bills and payments on the account supporting unpaid balance of $ We also offered to allow her to listen to her IGS taped enrollment, but she refused to The tape has been reviewed by our office and it does appear to be her voice on the enrollment Additionally, we tried to work with her by offering a discount and establishing a payment plan, but she refused There was no cursing by the collector

I was told very rudely by the first repthat it was he said/she said if the person they were trying to contact lives at my home or not I was told my number would NOT be removed I was also asked why I was not at work and very smart alecy told to expect a wake up call Way to try to cover your tracksI have past customer service experience and this company uses unacceptable practices and is extremely rude

We sent a notice to the bureaus at the end of May that the account has been paidWe cannot control when the bureaus update their recordsWe closed the account in our system

We marked to not contact her after we received her complaintWe try to avoid complaints

We sent the complaint to the original creditor and they have since advised us to close the file in our officeThe file is now closed in our office and there will be no further collection attempts by Recovery One

We're sorry that the complainant is not satisfied that we've removed the number

I said I said that I received my *** bill and that my *** bills have been paid I did not ever say that I had ideas the debt collector did cuss at me I did listen to the voice the voice does not match mine they said oh well the voice does not match you live there so you need to pay for it you received it I told him I didn't know I received it nobody ever told me I received anything I just pay my *** bill it's an old well you need to pay this their documents recovery one does not match the documents at ideas and ideas for documents don't match the document at ***
Regards, *** ***

Thank you for bringing this matter to our attentionWe are sorry that the consumer feels they were treated unfairlyWe would like to try to help resolve this matter so they are satisfied.If the complainant would like to send us a statement we will compare it with our records so that we agree on
the correct amount being owedIf they wish, they may send the statement via email to ***Please let us know if we can be of further assistance

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I withdraw my complaint, they made good on their promise too me,Thank You!

This is a duplicate complaintThis same or similar complaint was lodged against us by this individual with the CFPB.We believe complainant may be filing multiple complaints in an attempt to get the item removed from credit report without having to pay for the products/services rendered.The
following was our response submitted to the CFPB:We have had previous communications from the complainant where she stated she would pay back the debtWe were huon during subsequent calls to follow up regarding promised paymentComplainant issued a bad-check for glass work provided by our clientOur client still has not been paid for the service/product provided to the complainantIf complainant would like to verify authenticity of the information she may reach out to us and we can provide a copy of the checkCall us toll-free at ###-###-####Creditor contact information is: *** *** *** *** *** *** ** *** ###-###-#### This communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

We received this account 12/6/from our client to begin collection action. Our notes indicate that the on the afternoon of 12/7/we spoke to the customer and he claimed he had paid this, and was going to provide us proof of payment, which we then were going to submit to client to show them
that he had already resolved the balance. Before we had the opportunity to do that, we received this complaintWe forwarded a copy of the complaint to the client and they then informed us that the complainant called them and paid today (12/8/16).It's absolutely overkill that this escalated to complaint before we even had a chance to make a good faith effort to resolve the matterWe were simply doing what we were hired to doIt's worth noting that the client made three different attempts to contact the customer to resolve this directly without success before they asked us to get involved.Anyhow, we've closed the file in our office and there will be no further contact with the complainant

The debt is for an instrument that the debtor took from *** *** and has not paid the creditorIt's not our debt, as we are simply a third-party debt collector We'll send a delete notice to the bureausWe've contacted our attorney in Alabama to find out if they'll renew the judgment and
pursue the debt through alternative meansIf the complainant is interested in trying to work out a payment arrangement to clear up the debt they can contact our office toll free at ###-###-####.This communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose