Recovery One

The information stated by the creditor is false The company's representative hung up on me on more then one occasion I have tried updating my address with the company and they have refused to give the letter stating the account was paid in full I still have yet to receive the letter stating the account was paid in full The account is still open on my credit report The company has been unprofessional in the way they have handled me when calling I would like a copy of the letter stating the account was paid in full to my home address of *** *** *** Street, Garfield Heights, OH

We've taken steps to resolve this matter directly with the complainant

Thanks for bringing this matter to our attentionWe are
sorry that she feels she did not have a good experience dealing with our
staffPlease allow me to help, and in the future she may call toll-free and
ask to speak with designated customer service representative Alexandra
at
###-###-####
Although we were not directly requested to validate the debt by Ms***, it
appears her complaint is requesting that we do so nowPlease see attached
documents validating debtThis communication is from a debt collector and this
is an attempt to collect a debt and any information obtained will be used for
that purpose
Ms*** had glass service performed on her vehicle (
Honda Element) by our client on 5/20/Our client recorded the Vehicle
Identification Number (VIN) for the vehicle that they worked on, and it was
registered to Ms*** at the time of serviceWhen service was completed,
check was made payable to our client for the service by Ms***At a later
date the check was returned for Non-Sufficient FundsTherefore, *** was
not and to this date has not been paid for the service and product provided to Ms
***
Ms*** recently called our office and told us she would pay but she wants
it removed from her credit reportThe credit reporting bureaus require data
furnishers to furnish accurate information to the bureausIf and when Ms
*** pays for this debt we will notify the bureaus that the account has been
paid
If Ms*** cannot pay in full, we would be happy to
assist her with a payment plan
It’s not clear to us if Ms*** spoke with a local
*** ***Glass shop or corporate headquartersIf she spoke with a local
shop that may be the reason why they were unable to provide her with the
information she was requestingIf she contacts *** ***Glass headquarters
at ###-###-#### they will be able to verify that this is a valid debt
Again, we’re sorry she did not have a good experience with
us previously and we’ll try to help her resolve this if she wants to reach out
to us again

We'll send a notice to the bureaus to remove this month

We disagree with the the complainants version of eventsShe's welcome to mail in payments or call us to work out a payment arrangement. This communication is from a debt collector.This is an attempt to collect a debt and any information obtained will be used for that purpose

that information is incorrectI do not have any affiliation with the business at allThe official articles of incorporation and corporate tax returns supersede the information on the Revdex.comPlease update your records and remove me from your contact list.
Regards, *** ***

I was told...

very rudely by the first rep. that it was he said/she said if the person they were trying to contact lives at my home or not.  I was told my number would NOT be removed.  I was also asked why I was not at work and very smart alecy  told to expect a wake up call.  Way to try to cover your tracks. I have past customer service experience and this company uses unacceptable practices and is extremely rude.

We left a message and did not receive a call back. If consumer wants to give us a call back we'll discuss the resolution.

Nobody from Recovery One Llc has contacted me ,directly or indirectly regarding this matter.

The complainants phone number is the only one associated with with our debtor. We asked if he was available she stated he was not. We asked her if she had a better number for him. She said he does not have a phone because he does not pay his bills. We removed the number from our call list.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Our client asked us to resolve this account for them due to receiving a bad check from their customer. We tried for several months to get a voluntary resolution and when we were not able to, reported the account to the credit bureau per the clients request. We are unable to tell the credit...

bureau to delete an account simply because the account has been paid. It's not our policy, it's the credit bureaus' policy.  If this consumer would like to take the matter up for dispute with the various credit bureaus we will not fight the dispute.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Regards, [redacted]

There is not more that we can do on this. We sent notices to the credit bureaus in February that the account was paid. We cannot control when the bureaus update their files. We have mailed a PIF letter to the complainant.

After Ms. [redacted] has been in
collections for five years, she called in to make payment.  We immediately
notified the credit bureaus and sent her notification by mail.  She had
neglected to give us an updated address so she did not get the original
letter.  She called to let us know...

and gave us a new address in which we
updated and promptly sent another letter.  Still, she was still upset that
she did not get the original letter.  The manager offered to email or fax
her a letter which she refused and promptly hung up on the manager and
 then filed this complaint.  We are unsure why a letter faxed
or emailed immediately would not satisfy her needs.

Thank you for updating your records.

If she is not affiliated with the business then why is she listed as the Vice President of the company on their Revdex.com webpage?See attachment.[redacted]

The communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.Our office has spoken with her several times and have given her all supporting documentation that she requested.  She admitted to living at the service...

address.  First claims never had IGS Energy.  Then she talked to [redacted] and then tried to say she had IGS, but it was paid.  We provided IGS invoice and a/r history showing the start and end date of service and all bills and payments on the account supporting unpaid balance of $292.23.  We also offered to allow her to listen to her IGS taped enrollment, but she refused to.  The tape has been reviewed by our office and it does appear to be her voice on the enrollment.  Additionally, we tried to work with her by offering a discount and establishing a payment plan, but she refused.  There was no cursing by the collector.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

We asked our client to validate the debt. Attached is the signed agreement and a copy of the bad check that the complainant wrote to our client.Please call us toll free ###-###-#### when you're ready to pay.This is communication is from a debt collector. This is an attempt to collect a debt and any...

information obtained will be used for that purpose.From our client:We were hired by [redacted] to do the work. His name is the
name on the proposal and the one who signed the proposal on 01/24/2011.
 He is the only person that [redacted] our salesman spoke with and dealt
with on this job. [redacted] paid us a check in his name on March 9, 2011. Check #
[redacted]. The check was returned with insufficient funds to us. Our office sent
several past due notices and several phone calls..  No response. 
After several months he was turned over to collections on 01/17/2012.
The account is in [redacted]s name.. He hired us to do the work as
the contractor and his check was the one who was written to us and bounced.
 We do not have anyone else listed on the account.
I have attached a copy of the signed agreement with his
signature along with a copy of the check that was returned.