Recovery Partners

Review: Good morning,

I have called Recovery Partners in behalf of my brother, he had given verbal authorization to this company for me to speak in his behalf.

[redacted] was very rude from the beginning. As I was trying to get to a resolution on this acct. She proceeded to interrupt the conversation and disconnected me twice. Rqstd to speak to a supervisor, she said it wasn't necessary. She yelled at me, and told me to do whatever I wanted to.

Recovery Partners was handling this claim in behalf of [redacted] insurance, my brother [redacted]. and Reocvery Partners had an agreement, they were deducting $80.00 p/month out of his bank acct. He lost this card last summer, we went camping during the time was [redacted] was trying to reach him, she called my mother. At his return, [redacted] called [redacted] back, she sad because of this cards switch, they weren't able to take last pymt. He asked to make the pymt he had missed, she said "No" "You didn't call me back when I called you , now your acct is being closed and your drivers license is going to be taken away".

He have tried to talk to her in several ocassions and wasn't going anywhere. I offered my help as I have been working in this industry for a while now. I thought would be able to understand a little better the situation and try to find a resolution together.

I have worked as a customer service rep for several years an I can assure you that I have never encountered such an unprofessional person as [redacted],

disconnecting my call as she was yelling over me talking and telling me she is not going to transfer me to anyone.

When I called [redacted] back, she yelled and disconnected me.

I tried to call the regular ph# for this company that I located on the web. Explained the situation, she said, I will have her supervisor( [redacted]'s supervisor) give you a call. I never received a call. His name appeared to be [redacted].

Instead I got a call from [redacted] telling me this acct was not longer with them, she had sent it back to [redacted]. I don't have to call them anymore.

What kind of company is this.Desired Settlement: I need the supervisor to get this acct back from [redacted], reinstate the pymt plan with this company. [redacted] wouldn't accept since any pymts from this past summer. It doesn't make sense she wouldn't take any more pymts, it's been several months. She needs to have cust service training or be fired from this company.

I need an apology letter addressed to me.

Business

Response:

Recovery Partners is attempting to collect a Tort claim on behalf of [redacted] Insurance. On 12/18/09 a Installment Agreement was entered into with [redacted] to make restitution for his claim. All payments were made until 6/30/14. We attempted to reach [redacted] and talked with him on a few occasions. No resolution was initiated by him to continue with his agreement. The next process with the claim was to move forward with legal review, which was done with our client. That information was communicated to his sister during a most recent conversation. Since talking with his sister a new agreement has been made to make up the missed payments and continue with the original agreement.