RED Auto Protection

There are numerous companies that are engaged in outbound telemarketing.Most companies call the same list of leads.While we have no record of calling this customer, we have added him to our internal DNC list so we will not physically be able to call this customerThe phone number on record that the customer mentioned does not belong to RED Auto Protection

To Whom It May Concern (Kansas City Revdex.com):We are in receipt of the above complaint from Mr./Ms***Mr [redacted] purchased their Extended Vehicle Service Contract from RED Auto Protection on October 27th, the customer wished to post-date their payment to NovemberOn November 21st, 2016, the customer called in and requested that we take out her down payment on December 2nd, 2016, which we actually took out on December 9thOn December 19th, 2016, the customer called in stating that they did not authorize the above payment to be withdrawnOur compliance team was sent an e-mail to pull the initial call to verify thisWhen the call was pulled it was found that the amount was indeed authorized and we were not able to locate a call where they cancelled prior to this authorizationThe customer was called several times by us, and we did not get a hold of the customer.Upon receipt of this complaint, as a courtesy we have elected to give the customer a full refundThis refund for $with transaction ID number [redacted] was issued on 1/10/The customer has been fully refunded and should now be resolvedSigned, Elijah [redacted] Chief Executive OfficerRED Auto Protection, INC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Please adhere to FCC rules and cross check your call list to the federal do not call list, as required by law Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I haven't gotten my back into my bank account yet like they said that they did Regards, [redacted]

August 7, To Whom It May Concern (Kansas City Revdex.com): Mr [redacted] contacted RED Auto Protection to cancel his protection plan on 8/6/and spoke with [redacted] ***After their conversation, [redacted] properly submitted his request for cancellation I personally reviewed the call between RED Auto Protection and Mr***On the call, [redacted] was not rude in any way, shape or form [redacted] did ask Mr [redacted] why he wanted to cancel, as we try to provide excellent customer service and figure out why someone is wanting to discontinue his plan After Mr [redacted] insisted that he didn't want the plan, [redacted] cancelled him out As we tell all customers, refunds are disbursed within 7- days from the date of cancellationThis is an automated process and we have limited control over this processWe do not manually override the process unless there was a mistake by our company, which in this case there was not This complaint has already been resolvedSince the customer's only resolution was that the refund not take up to days and the customer should have heard the refund would be 7-days, we are hereby asking that this complaint be dismissed as information only due to the fact that the customer is essentially seeking resolution that was already provided prior to him filing a Revdex.com complaintFurthermore, the information that the CSR was rude was inaccurateWe are happy to provide any necessary call recordings to substantiate this Please contact me if you have any further questions Signed, [redacted] Chief Operating Officer Red Auto Protection, Inc College Blvd Overland Park, Kansas / [redacted] Style Definitions */

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I am continuing to receive calls on behalf of this organization...I just received another today (8/@ 6:PM), from the same number as last time, stating they were from the "vehicle processing center".I reject that the complaint be buried in the "informational" section, as my complaint is with their ILLEGAL sales practices and general business conduct.The company, or entities acting on their behalf, are making unsolicited sales calls using (abusing) publicly available information data under the appearance of a legitimate warrantee company.In my opinion, the company should be shut down, with all state licensing (if any) revoked for not adhering to FCC mandates.Currently there are lawsuits in some states resulting in fines and restitution for such behavior I believe this organization should be investigated for similar violations.I'll be happy to provide phone screenshots, showing the dates and times of the offenses However, I'm not sure if the organization has yet laid claim to the offending phone number on record (740-249-1251) Please advise Regards, [redacted]

I got of hold the customer and explained that she cancelled with our company on 12/15/and our merchant account sends out the refund checks in 7-days from cancellation and she filed the complaint on 12/18/so we did not have a chance to at least give her the desired refund amount so she said as soon as she receives her check she would feel better about the situation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Red auto Ins refunded the money within two day [redacted]

The customer has already been promptly refunded their full down payment and spoke with him to ensure customer satisfactionCustomer is satisfied with the refund outcome so am requesting to be closed as information onlyPlease let me know if you are needing any confirmation refund receipt or any further questionsThank you

Revdex.com: It is correct that I paid $for this contract, that was my mistakeThe correct contract amount was used in calculating the pro rated refund.Again in response to the original letter of cancellation, I wrote, signed, and sent that on October 27th or 28thI have no reason to allege anything, this is truthI received no confirmation of receipt from RED until I called RED on December 28th, During this call, the CSR told me that my letter of cancellation needed to be notarizedThis indicates my letter was received sometime prior to 12/28/I asked the CSR why I never received anything from RED stating the need for notarization, the CSR replied that the notification they sent me must have been lost in the mailThat is a ridiculous excuse for a business to make and you said it yourself in your original response letter that the US mail can take up to daysTypically businesses stamp a received date on things delivered from the mail once delivered, I suggest you try itI also educated the CSR that there is nothing in the contract about needing notarization on the letter of cancellation and that I followed all the steps requiredAfter this phone call the same day (12/28/16), I rewrote my original letter of cancellation, signed, notarized, and sent this letter a second timeNo correspondence was received again until a CSR from RED called on 2/3/who said it could take to hours to confirm the cancel, then up to days until refundedAgain I waited and no response was receivedI went online and messaged the support desk on 4/27/for a follow up on the matter and nothing was done againKeep in mind I do not own this vehicle anymore during this time and should not have a warranty policy for something I do not haveFinally RED responds when I made this complaint with the Revdex.com in May (months later) and things are being done and communicated.I find it disgusting that an individual has to go this far to see actionThis business should have a scarlet letter on if for the public to be warned, if this is how things are handledBy the way, I have received the refund check for $1598.33, but I have not received the other payment of $at this time I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Good luck continuing to do business as you have, [redacted] ***

We have reviewed the content of this complaint In addition to administering it's own service contracts through an affiliated company, RED Auto Administration, RED Auto Protection also uses the services of other third party administrators in other statesIn the case of Mr [redacted] , this service contract was administered by Royal Administration, INC, which is the company that denied his claimOn the surface, a compressor would be covered under his Royal Contract (contract is attached)We do not have record of contact whereby the customer attempted to contact RED Auto for resolution - the contact he must have been speaking of must have been with Royal AdministrationIn this case, RED Auto does not have any control over the claims adjudication process - please see the attached service contract (which was sent to him three times, see the attached screen shot of mail records as well) Since this complaint is in regards to the way his claims were adjudicated by Royal, we are hereby requesting that the Revdex.com transfer this complaint to Royal Administration's Revdex.com profile for resolution, or close the complaint as "information only" as RED Auto was not the cause of the complaint or the entity the customer is complaining about, as in this case we are not legally able to pay claims for this customerThat responsibility is on Royal Signed, [redacted] Chief Executive Officer RED Auto Protection, INC

Attached is a receipt of the funds in the amount of $being placed back into the customer account to resolve this matter with a transaction id number [redacted] I hope this helps [redacted] moving forward and we ask that this matter be closed as resolved thank you

To Whom it May Concern, RED Auto Protection took immediate action to resolve the concerns brought to our attention by the customer, [redacted] , and we are confident of the customer's satisfactionThis complaint has been resolved with Mr [redacted] ' request being fulfilledPlease let me know if you have any further questions or concerns Respectfully, [redacted] Chief Operations OfficerRED Auto Protection, INC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:It's a total lie.I will be going through phone records to prove they are lying and will follow with suit against them Regards, [redacted]

---------- Forwarded message ----------From: *** ***Date: Tue, Mar 14, at 1:PMSubject: Complaint #*** (RED AUTO PROTECTION)To: "***" Cc: "***"
To whom it may concern, March 10, 2017, *** *** were reaching to me regarding to the complaint that I was file with Revdex.comMr*** were very helpful andlisten to my concernI was very surprise he is only one who dig through the files all the way back to December Finally, he find the phone conversation notesHe also try his best to help me to get as much as refund back to me as he can. more than what I expected. He agree not only refund my premium back to me but also cancel my policy as I requested back to December and contact the third party finance company to stop sending me invoicesPrior to Mr*** request, if I send the email to you (Revdex.com) and let your organization know that he did resolve the issuedMr*** agree to send me the $refund check beckI hope he can send the check back to me ASAP and get everything take care of as he agreesSo we can close the case and all move forwardThank you. *** ***Cell: ###-###-####E-mail: ***

To Whom It May Concern (Revdex.com):Ms*** filed a Revdex.com complaint on behalf of her mother, who has dementia/incapacity. After reviewing documentation and her case, we have decided to give Ms*** a full refund of all money collected on her account, per our conversation with her. Ms
*** informed us she was satisfied with this resolution. Signed,RED Auto Protection, INC

To Whom It May Concern: Mr*** purchased a Vehicle Service Contract from his dealer that sold him a RED Shield service contract on January 25th, 2017. On November 10th, 2017, a claim was filedAn inspection was also ordered on this same date. His claim was ultimately paid on
November 20th, in the amount of $2,While most of our claims are paid within hours, sometimes claims can take longer, especially around holiday periods for us to have to have to wait on inspectors to finalize an inspectionThis claim took a total of business days to adjudicate prior to payment being sent. We will be sending this customer a check for $to cover the costs of his rental car as a customer service courtesy.Please let us know if there are any further questions. Signed,RED Auto Administration, INC

---------- Forwarded message ----------From: Date: Thu, Mar 17, at 6:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: ***This complaint has been resolvedThe
company has cancelled the contract and issued a refundThank you for the assistance!

***Please see our complaint response below:We have reviewed this complaint submitted by Mr***.In reviewing all of our call logs, we have no record of placing any telemarketing calls to Mr*** at any timeWe have added both numbers on his complaint to our internal Do Not Call list,
however, to ensure he is not contacted by us.We are hereby requesting he furnish us some type of proof showing that we attempted to call him. If no such proof can be furnished, we are hereby requesting that this complaint be closed as "information only" since this customer did not purchase a service contract from us and we have no record of contact.Signed,*** ***Chief Executive

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Finally I received my money, thank you for the help
Regards,
*** ***