Red Roof Inns, Inc.

Our apologies for the delay in response and we are sorry that you had a negative experience with us while staying at our Addison, TX locationWe do see that KC P*** did reply back to you on 11/16/with the below messageWe spoke with KC *** today who informed me that the refund was
processed through Expedia and the refund should have come back to you from Expedia back your credit cardKC also mentioned that the VIP pass that was offered was going to be picked up by you at the property level and this appears to have also occurredIf you have any other questions, please feel free to let us knowYou can contact us via e-mail at ***@redroof.com or call ###-###-#### - Monday through Friday 8:AM to 5:PM EST. Thank you for choosing Red Roof Inn.Thanks,Christopher G***Manager, Guest Relations & RediCardRed Roof InnMr***, We understand that your issues with our property were not handled to your satisfaction We do take all of our guests seriously and we are taking everything you have said to heart Each instance you have reported is being investigated We understand that you are frustrated as you feel things have not been handled responsibly as we are trying to rectify the situation in a manner in which you as a guest receive full benefit and value of a product you pay for Your last stay at our property has been refunded, also since you have faced so many issues with our property we are offering you a VIP Pass that will give you one stay at any Red Roof in the nation courtesy of us Just stop by our property and any manager on duty will be able to present you with the VIP Pass Furthermore, we are looking deeply into the matter of the employee in which some of the issues stem from We do not take this lightly and we will definitely be addressing this matter in a firm and decisive manner We have shut down the room and have had it treated as we do any time a report of bugs has been made. Again, we do sincerely apologize for the level of service you experienced.We are sorry for any inconveniences and hope that you are willing to stay with Red Roof Inn in the future. KC P***Hotel ManagerRed Roof InnAddison Texas

I started this complaint to Red Roof Inn Dalton Georgia on July and sent another email to them on July I was ignoredOne week later I sent the complaint on to Red Roof Inn Incexactly the email I had sent to Dalton GA and a message to get some assistanceI was ignored until August By this time I had begun a Revdex.com complaintIn my Revdex.com resolution request at this time I said I am now expecting some renumeration for this situationAfter being ignored for more than a month I am EXPECTING more than an apologyI am personally affronted and disgusted at the lack of response! My total vet costs for the flea remedy ADVANTAGE for my cats (I have just finished a three month regime) and will now be forced to do exactly the same three month treatment upon our return trip to guarantee the clearance of this infestation in our Florida home has cost us $(this will be x as I have to readminister for our winter return) = $Also, at my vet's suggestion it was necessary to also de-worm my cats = $Cats are prone to worms from flea infestationThis brings the total financial output and therefore recovery expectation to be $340.00.(CDN) The apology was nice but TOO LATE and I believe only an effort made possible after my Revdex.com complaintI do also expect to know that if I EVER decide to make use of the RED ROOF INN Dalton GA the room I would make a reservation for ahead of time would be flea free guaranteed prior to our arrivalMy indoor cats would also do better in a room that was only ever used by cats and not dogs as there will be less likelihood of a flea infestationThis entire experience has been horrible for my beloved indoor pets and usMy vet will be willing to verify that my cats have NEVER had fleas and are indoor petsIf Red Roof Inn deems the renumeration unacceptable resolution I will NEVER use their inns again and will use all means of Social Media to warn others of our flea infestation, dissatisfaction, costs and the poor customer service we received

June 26, Dear *** ***: Thank you for your additional comments regarding our Red Roof Inn Phoenix West - PLUSI regret that the handling of your situation has not been to your satisfaction Occasionally, we are unable to resolve a situation as a customer
requestsAfter reviewing your case, I am sorry to have to advise you that this appears to be one of those instances We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year Please know that we value your patronage and appreciate you making us aware of the situation once again Sincerely, Kevin *** Regional Vice President of Operations Red Roof Inn * ***
*** * *** ***
*** ** ***

Hi *** ***,I understand your frustration with this billing issue and apologize for any inconvenience that you may be experiencingIf possible, please forward a copy of statement showing the charge assessed to your credit card so we may investigate this matter for youYou can send a copy of your statement via email to ***@redroof.com ATTN : Jason or to our fax at ###-###-####.To more effectively assist you with this situation, we will need more information about the reservation in question. Do you have a confirmation # or booking number for the reservation that was billed to your credit card in the amount of $99.42? Please keep in mind, that we do not handle any billing at our reservation center. All billing is typically handled by the location at the time of check in, unless the reservation was confirmed through a third party booking sourceRegards,Jason M***SupervisorGuest Relations

Dear *** ***: Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Red Roof # Chicago Willowbrook -PLUS, IL location. You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our sincerest apologies for your credit card being charged for this reservationWe have confirmed that all charges for the room were reversed. Please know that we value your patronage, and we look forward to having the chance to better serve you the next time you require accommodations Very truly yours, Christopher G*** Manager, Guest Relations/Redicard Red Roof Inn

Greetings Ms***,Thank you for reaching out to Red Roof InnI would like to investigate further but I need a little more informationWhat location was this reservation for? What is the date of check in? Were the reservations in your name?Thank you for your time today,Christopher
G***Manager, Guest Relations/RedicardRed Roof Inn

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11974119, and find the resolution is satisfactory to me
Regards,
Enoch P***

Good Afternoon Mr***This Red Roof is is at *** *** *** *** *** ***The date of the stay was 5/30/Yes, the room was registered in my nameIt should be under *** *** or *** ***er.Thanks,*** ***

Hi *** ***,According to our records Michael W*** the GM of the Red Roof Inn - Philadelphia Trevose sent the email below addressing your concernsIf you have any other questions or concerns about your stay you can reach Michael directly at ***redroof.com or by calling ###-###-####11/13/9:58:AM by Michael W***Dear *** * ***,Thank you for taking the time to tell us about your experience at the Red Roof Inn Philadelphia - Trevose. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to usMs*** I read your survey and noted your concernsI also was able to speak with several of our team members regarding your stayAs noted , one night's stay was refunded. Your positive comments regarding Tiffany have been shared with her. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Michael W***General ManagerRed Roof Inn - Philadelphia - Trevose

the insurance company contacted me but this matter has not been resolved yet

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Greetings,Thank you for contacting Red Roof InnWe did forward this information to management at the Red Roof Inn Dayton North AirportThe general manager did reach out to the guest and explained that he was not charged for this reservationShe further advised that the authorization hold will
drop off in accordance with his banks policiesI am attaching the guests folio and the email that the general manager sent to the guestIf there is anything further we can do to assist, please let us knowThank you again for contacting Red Roof Inn.Very truly yours,
Christopher G
Manager, Guest Relations/Redicard
Red Roof Inn

I would actually like my stay for that day be refunded since I practically cleaned my own hotel room and that was $and I should get back the $due to all those policy violations thats going on inside and outside of that hotel

I emailed this guy yesterday, as he is a liar. Here is my email:You are a liar, plain and simple! When you asked if I wanted to change rooms, I specifically said No, its too much for me and my familyOh, I left message to change rooms?? I WENT TO FRONT DESK IN PERSON TO COMPLAIN! And, as I mentioned in my complaint to Revdex.com-and as posted on Yelp, and TripAdvisor-even if I did, why would have YOU move my stuff? You have broken the law, and invaded out privacy. As for the roll out, big deal? That's nothingThe fact that you gave somebody else same room with same problems is disgusting.I can assure you I will be seeing this through until I get satisfaction. I also will be tweeting my horrible experience shortlyFYI-I have almost followers.You have gotten me angry once again with your liesHow dare you?As for any other weekend, I would rather sleep in my car then deal with liars, and people who break law

it is the same insipid form letter response I previously received, with no effort to compensate me for the inconvenience, insulting behavior of the manager, or the additional cost that I incurred in renting a room at *** *** for an additional $(Red Roof Customer Support has a copy of this paid invoice). It does not provide me with an explanation of how I was placed on a Do Not Rent list erroneously and why they could not correct what was an obvious error. It also does not provide me with the name of the President of Red Roof, which I requested in my email of April 1, so that I could appeal this non-responsiveness to an extraordinary lack of hospitality

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me

Hello *** ***,According to our records, your concern has been documented and a case was filed 9/25/17, Case# ***Your claim has been forwarded to the insurance company for handlingPlease contact the adjuster Beth H*** for detailsBeth H***, Senior Claims Representative*** ***
Insurance and *** Management ServicesNational Insurance ClaimsAuto and General LiabilityPhone: ###-###-####Fax: ###-###-####Claim# *** Regards,Jason M*** Guest Relations, Supervisor

I am rejecting this response because:
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI really didn't want a free stay because I had a pet which is our family member and if he have to be crated for his stay at this hotel whats the pointI do not crate my dog and my stay was at the red roof inn at interstate north Round Rock TXI would love to know what a crate is needed for a dog that is with you at all times and yes my address is correct

August 14, Case ID: *** Dear *** *** Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Inn# Milwaukee Airport location. You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experienceIt is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concernsWe would like to assure you that you have been refunded for this reservationThe reservation was processed on 8/10/The refund should take 7-days to reflect to your account We can assure you corrective measures have been taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging Very truly yours, Jason M*** Supervisor, Guest Relations