Red Roof Inns, Inc.

Dear [redacted] [redacted]:   Thank you for your additional comments regarding our Red Roof Inn Myrtle Beach Hotel - Market Commons. I regret that the handling of your situation has not been to your satisfaction.   Occasionally, we are unable to resolve a situation as a customer...

requests. After reviewing your case, I am sorry to have to advise you that this appears to be one of those instances.   We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year.   Please know that we value your patronage and appreciate you making us aware of the situation once again.   Regards,  Jason M[redacted] | Supervisor, Guest Relations  P 937.327.6500 | F 937.325.9620 |

Dear [redacted]:     Thank you for your additional comments regarding our Red Roof Inn# 071 Joliet, IL. I regret that the handling of your situation has not been to your satisfaction. Occasionally, we are unable to resolve a situation as a customer requests. After reviewing...

your case, I am sorry to have to advise you that this appears to be one of those instances. We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year. Please know that we value your patronage and appreciate you making us aware of the situation once again. Sincerely, Darryl F[redacted] Regional Vice President of Operations Red Roof Inn

Dear [redacted]: Thank you for contacting us about your concerns regarding our Columbus Northeast - Westerville location.  You had requested that I research this situation with those involved and provide you with a resolution. Please accept our sincerest apologies for your unpleasant...

experience at our location. I am disappointed to learn that Red Roof fell short of our goals in this instance.  I appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures have been taken regarding this situation.  Red Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the future.  Please know that we value you as our guest and appreciate your business.  The charges have been reversed for two nights for confirmation 769-005937. You should see this on your account within 5-7 days. Thank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.   Very truly yours,  Christopher G.Manager, Guest Relations/RedicardRed Roof Inn

Good Afternoon,We have contacted [redacted] and apologized. We also offered to refund the difference of $22.44 and as a goodwill gesture we have mailed the guest a free night certificate. We have communicated via phone with Mr. [redacted]. He was agreeable to this resolution. Thank you for your...

time,Christopher G.Manager Guest Relations/Redicard

Hello Ms. [redacted]. Thank you for contacting Red Roof Inn Guest Relations. We show that you filed a case with us (Case #[redacted]). The location responded to the case with the following email: Dear [redacted] [redacted], Thank you for taking the time to tell us about your experience at the Red Roof Inn...

Akron . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for not being able to check in and then having a hold placed on your account. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Michael G[redacted] General Manager Red Roof Inn - Akron   If you have any further questions, please contact the inn at 330-644-7748.

[redacted]June 29, 2017I think its unfair and sure you have millions of customers and I was in that million I payed my stay there and expected the service plus I was there more than ten days. I tiped your housekeepers.   Just wanted a clean bed without blood and dirt on the sheets. How would you feel if you were mre because I am African American it doesn’t matter. Your wrong God knows it it was you and you threw your Vip pass away by mistake. They would send you one with the speed of lighting and begging for your forgiveness Kim gave me the Vip pass and she was so sorry that happen But she was black as I am your compete. This ugly one side world. I payed for my room and plus sheets were bloody & Dirty were I felt I didn’t know I pad to change the bed myself I have MS for 3 yrs wasn’t trying to get nothing for nothing. I paided ( not pleased )Dedra SmithWant my pass I was given and never used because I mistakably threw it away because I was a victim of theft and look in for papers and threw them away.  Unfair

Hello [redacted],               Thank you for your interest in the Red Roof Inn.  We appreciate that you have taken the time out of your busy schedule to share your experience at the RRI Philadelphia -...

Trevose. Please know that we value you as our guest and appreciate your business.              Your comments have been documented, and have been forwarded to management staff at the RRI Philadelphia - Trevose for review. You can expect to be contacted within the next two business days.             Should you have any other questions or concerns, please contact us by email at [email protected], or by phone at 1-800-554-4555. Our hours of operation are Monday through Friday, 8:30 a.m. to 5:30 p.m. ET.   Thank you,   Guest Relations

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. I have also checked my Credit Card and can now see the refund.Many thanks to the Revdex.com for your help and support. I was getting no-where working though Red Rood Inn's Customer Relations department.
Regards,
[redacted]

Greetings, We received a complaint via the Revdex.com regarding your experience at a Red Roof Inn. We sincerely apologize for your experience. We would like to work on resolving this issue. However, we need a little more information. What location was this? Do you have the confirmation number? What was...

the date of your stay? Was the room registered in your name? If you would rather speak to someone directly, please call ###-###-#### Mon-Fri 8:30am-5:30pm EST. Again we apologize and our eager to resolve this situation. Thank you, Manager, Guest Relations

Hello [redacted],               Thank you for your interest in the Red Roof Inn.  We appreciate that you have taken the time out of your busy schedule to share your experience at the Red Roof Inn Rockford, IL. Please know...

that we value you as our guest and appreciate your business. We take these matters seriously and have submitted the claim to the insurance company for further handling.   Thank you,   Guest Relations

Thank you for your additional comments regarding our Red Roof Inn property 769 Columbus Northeast. I regret that the handling of your situation has not been to your satisfaction.   Occasionally, we are unable to resolve a situation as a customer requests. After reviewing your case, I am sorry...

to have to advise you that this appears to be one of those instances.   We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year.   Please know that we value your patronage and appreciate you making us aware of the situation once again.   Sincerely,     Jane P[redacted] Regional Vice President of Operations Red Roof Inn # 226 2071 N Bechtle Ave Springfield, OH 45504 Tell us why here...

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

1/11/2017       Dear [redacted]:        Thank you for your additional comments regarding our Red Roof Inn property # 759 Waukegan. I regret that the handling of your situation has not been to your satisfaction.   Occasionally,...

we are unable to resolve a situation as a customer requests. After reviewing your case, I am sorry to have to advise you that this appears to be one of those instances.   We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year.   Please know that we value your patronage and appreciate you making us aware of the situation once again.   Sincerely,     Fouad M[redacted] Regional Vice President of Operations Red Roof Inn     # [redacted] 2071 N Bechtle Ave Springfield, OH 45504 Tell us why here...

Thank you for your additional comments regarding our Red Roof Inn Dalton, GA. I regret that the handling of your situation has not been to your satisfaction.   Occasionally, we are unable to resolve a situation as a customer requests. After reviewing your case, I am sorry to have to advise you that this appears to be one of those instances. Please communicate any further concerns directly to the franchise owner identified below:   [redacted] Highway Chattanooga, TN 37421 Phone: ###-###-#### E-mail: [redacted]@hotmail.com   We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year.   Please know that we value your patronage and appreciate you making us aware of the situation once again.

Mrs. [redacted]Thank you for contacting us about your concerns regarding our Columbus-Northeast, OH location. You had requested that I research this situation with those involved and provide you with a resolution. Please accept our sincerest apologies for your unpleasant experience. I am...

disappointed to learn that Red Roof fell short of our goals in this instance. I appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures have been taken regarding this situation. Red Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We will be sending you a check in the amount of 14.62, that you should have been reflected on your bill with your AAA rate. Thank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.  Very truly yours,Christopher G.Guest Relations Manager Red Roof Inn

I was ignored for over a month. I had initially tried to be reasonable with the Dalton GA Red a Roof Inn and contacted merely to let them know of our concerns and how it could be remedied by doing a flea bomb in our reserved room a few hours prior to our arrival for future stays. Initially this was without any renumeration expectation for the costs we incurred by their lack of cleanliness standards. Now, after a chunk of time without so much as a message of acknowledgement I am NOT satisfied with any of either the actual motel or the corporations attitude about this situation and conflict. I expected a timely apology, a reassurance that if we were to use this motel again it would be bug free and money back for our extra costs due to the flea infestation at the motel. I will be going now to social media to alert unsuspecting customers to avoid the Red Roof Inn and in particular the motel in Dalton GA. Happily I have several locations to use for customer service concerns to assist others so they can be warned of the factual accounting of what happened to us and the lack of care, communication effort, refusal of satisfactory resolution to this poor treatment and situation. I can say now with complete accuracy from the beginning of this ordeal to this poor completion, without jeopardy of being slanderous, the Red a Roof Inn handled this complaint with smugness and arrogance and without any guilt attached to it and without any remorse. Likewise I now will have no guilt or remorse in sharing these facts publicly!

Hello [redacted],Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding the billing from a recent stay at our Red Roof Inn Cincinnati Airport - Erlanger, KY location. According to our records you were billed a total of $57.30 for the reservation [redacted]...

on 2/23/2018. I was unable to confirm any other charges from the location. ( Please contact the location for a copy of the receipt from your stay.)  Please keep in mind that it is Red Roof Inn’s policy to apply an authorization hold to your credit card for incidentals during your stay. The amount of the authorization will be returned to your credit card after check out. This process can take anywhere from 5-7 business days depending on your financial institution.  Please know that we value you as our guest and appreciate your business. We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging. If you have any other questions, please don't hesitate to contact us at 800-554-4555. ( M-F 8:30 a.m. - 5:30 p.m. EST )  Regards, Jason M[redacted] SupervisorGuest Relations

[redacted]   Dear [redacted]:   Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Milwaukee Airport location.  You have requested that we conduct all necessary research with those involved and...

provide you with a resolution.   Please accept our sincerest apologies for your unpleasant experience at our Milwaukee Airport location. It is disappointing to learn that we fell short of our goals in this instance.  We appreciate you taking the time out of your busy schedule to share your concerns.   We can assure you corrective measures have been taken to prevent similar problems in the future.   Please know that we value you as our guest and appreciate your business.  We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging.     Very truly yours,     Jason M[redacted] Supervisor of Guest Relations Red Roof Inn   Tell us why here...

The location [redacted]Under my name [redacted]   Confirmation number- [redacted], Thank you

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.