Red Roof Inns

My husband and I reserved two nights on May 15-17, 2020. On May 16, we were notified by the hotel that we needed to come get new room keys because we were moved rooms due to a "maintenance emergency." Upon arriving at the hotel, we were informed that the hotel staff had moved our things to our new room, and that security cameras were being reviewed and we would be allowed to go to our new room where our belongings had been taken once the camera's had been reviewed. The hotel manager called the authorities and we discovered upon inspecting our things that multiple items (jewelry, clothing, make up, hair care tools) had been taken. A police report was filed and Consuela Davis, manager, stated that she would file a claim with the insurance company and they would be contacting us, and that a refund would be issued through hotels.com for the night of the 16th. We no longer felt safe at the hotel, and opted to check out. On May 25, 2020, I telephoned Consuela Davis to follow up on the status of the claim, and she stated that she was going to contact the insurance company to have someone contact me. I then contacted the Guest Relations department for Red Roof inn, and received an email stating that the matter was being researched (Record ID 7325690). I called again today, June 2, 2020, and was told that the issue was being forwarded to the District Manager, Tamiko James (sp?) I asked for contact information to the Insurance company and the district manager, but the guest relations associate did not have this information to provide me. As nice as the people are who I have talked to, it doesn't seem that there is any genuine interest to help me rectify the situation. This hotel stole over $1000 in belongings, and left us with nothing. We had to purchase clothing and toiletries for the remainder of our trip.

[redacted] Dear [redacted] ***: Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Milwaukee Airport location You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experience at our Milwaukee Airport locationIt is disappointing to learn that we fell short of our goals in this instance We appreciate you taking the time out of your busy schedule to share your concerns We can assure you corrective measures have been taken to prevent similar problems in the future Please know that we value you as our guest and appreciate your business We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging Very truly yours, Jason M [redacted] Supervisor of Guest Relations Red Roof Inn Tell us why here

To Whom it may concern;(Responding to the guests concerns in order as they appear.)1-The Red Roof Inn Myrtle Beach Hotel - Market Common location has a sign posted at the front desk indicating that the location is under renovation between the hours of 8:30a and 7:00pThe renovations do not extend beyond these hours2-Based on information provided by the location; On arrival, the guest requested a room with microwave and refrigerator, as the room type they reserved room did not have oneThe only available room with micro-fridge was a suite, which the guest agreed to take the suite with a rate increaseAs a note, the location discounted the rate on the suite for this guest as a courtesy during the July 4th holidayThe guest did sign and confirm the rate on their registration card (again actual rate charged was discounted for them)We do not feel any restitution is due to guest as they agreed upon the Suite upgrade rate which we discounted as a courtesyGuest had a room arriving the next day for a standard room w/o micro-fridge, which upon chewe had a few rooms available with micro-fridge and we gave them a free upgrade to this roomGuest feels the Suite should have also been at this same rate, however these rooms are significantly different in type and rate.3-Please be advised that the location, Guest Relations, and Management staff have all diligently responded to guest on several occasions.4-Our Redicard Department responded to the guest's questions concerning themember account on 7/10/via email- REPLY:Good Morning Mrs [redacted] , I have reviewed your RediCard account Point Balance: 4,You had rooms in your name, you did receive points for the stay 07/04/to 07/07/Per the Terms and Conditions of the RediCard Program: In order for the points to be added in to your RediCard Account, the room must have been registered in your name and booked directly through Red Roof InnYou will only receive points for one room per evening, the room that the RediCard member occupiedFor all of our terms and conditions you may review: https://www.redroof.com/redicard/why-redicard/terms-and-conditionsWith the launch of our all new and exciting RediCard Program, we now offer other items you can purchase using your RediCard points on besides earning a Free Night CertificateThe first time you sign into your RediCard account on the new website and select ‘ Shop with Points’ on the member page, it will take you to a page asking for your first and last name and e-mail addressIt may appear that it is trying to sign up for a RediCard account, however, this is not the caseOnce you submit your information it should allow you into the siteIf it does not immediately, you may need to log out and log back in at the redroof.com pageThe link for RediCard Rewards is belowThe site will require you to log into your RediCard account firsthttps://redicardrewards.com/ If you have any further questions, please email me back or you can contact our RediCard Department for verbal assistance at 1-800-333-Monday-Friday 8:00am-8:00pm Saturday 8:30am-5:30pm closed Sunday ESTThank you, Kristin / RediCard SpecialistOur conclusion is that the compensation that was offered had not accepted by guest, and what is now requested by the guest for restitution is not a reasonable request, we are unable to amicably assist this guest with any other resolutionRegards,Jason M***Supervisor, Guest RelationRed Roof Inn

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Dear Mr [redacted] , Thank you for contacting us about your concerns regarding our Inn # Bloomington, IL You had requested that I research this situation with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experienceI am disappointed to learn that Red Roof fell short of our goals in this instance I appreciate you taking the time out of your busy schedule to share your concerns I can assure you that corrective measures have been taken regarding this situation Red Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the future Please know that we value you as our guest and appreciate your business A refund of $was processed on 1/18/Per our phone conversation, this was an agreeable resolution Thank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging Very truly yours, Christopher G [redacted] Manager, Guest Relations/Redicard Red Roof Inn

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

I was billed by the corporate reservation center for 2/23/stay of $99.42.When I arrived at the property I was told that they hadn't received a reservation and they didn't have a room available because remodel work that was in progress.I have been staying at the property since 2/1/on and off for workThe manager asked me to call the corporate reservation center back, inform them there was no room available and cancel the reservation which I did as instructed by the Red Roof Inn manager SamHe said if I could wait a bit he thought he could place me in a roomHe instructed me to register and swipe my card which I did.So as you can see I have been charged by your corporate office and the desk at the property.Property address,Donaldson Rd.Erlanger, KY 41018859-342-7111Manager, SamI just want my credit card reimbursed for the corporate charge since they had not actually made the reservation

August 1, Dear Laranda [redacted] : Thank you for your additional comments regarding our Red Roof Inn Myrtle Beach Hotel – Market CommonsI regret that the handling of your situation has not been to your satisfactionOccasionally, we are unable to resolve a situation as a customer requestsAfter reviewing your case, I am sorry to have to advise you that this appears to be one of those instancesWe realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every yearThere will be no further communications going forward regarding this matterPlease know that we value your patronage and appreciate you making us aware of the situation once again Sincerely, Christopher G [redacted] Manager, Guest Relations/Redicard Red Roof Inn cc: Joe M [redacted] SrVice President Operations # N Bechtle Ave Springfield, OH

1/11/ Dear [redacted] : Thank you for your additional comments regarding our Red Roof Inn property # WaukeganI regret that the handling of your situation has not been to your satisfaction Occasionally, we are unable to resolve a situation as a customer requestsAfter reviewing your case, I am sorry to have to advise you that this appears to be one of those instances We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year Please know that we value your patronage and appreciate you making us aware of the situation once again Sincerely, Fouad M [redacted] Regional Vice President of Operations Red Roof Inn # [redacted] N Bechtle Ave Springfield, OH Tell us why here

Complaint: [redacted] I am rejecting this response because:1- There was no sign or construction during check in on July at 10pm.2- It was not the only room available, as we were offered a regular room for $148, not the quoted $The Suite was offered at $more, so we took itThe image of my original reservation has already been includedIt was for a Superior King, which does include micro-fridgeAs a repeat customer, you can check my Redi Card which shows we have always reserved and stayed in a room with a micro-fridgeWe stayed at the Red Roof a few days later in Pigeon Forge, TNYou simply copied an email originally sent by Joe M [redacted] without doing any of your own researchYour company, managers, and officersavouded me for daysWe were supposedly being offered free nights until you figured out we had involved the Revdex.com, and now you don't want to even offer my mother that compensation Regards, Laranda [redacted]

I cleaned the room myself, only went there because I was trying to keep my son away from the germs of the mice hereIt was far much worse him laying in blood of a strangerSo sorry, we gave you one night back doesn’t make me feel betterI wasted over I want it reimbursedI cleaned the room myself I just took my son to the dr and myself for bloodwork and urine work and am waiting on the results because the neglect of the maids could have put us in dangerThis has been a far worse nightmare and I wish I never wentI use red roof at langhorne a lot and never had this problemI am thinking about taking my videos and photographs to the press because it has caused stress to usWe are panicked that we contracted somethingWhy don’t you pay our dr bills I have to pay to get tested from your maids lack of decencyI believe I shouldn’t have to pay anything for any of the days there because I’m paying out of pocket still for her ignoranceI’m sorry doesn’t cut it when it comes to the well being of my child Think if it was your child and the only reason you went and put the money out was because hey had an immune disease where they need to be in a safe clean environmentWhat would you do, would you fight for your child’s rights..I use your motel because the website clearly states you’re getting a clean comfortable room and caring staffI was ignored over and over again I have video to show how I was ignored at the desk the kid didn’t look or talk to me when I asked him a questionI am serious if I don’t get reimbursed the money I put out I will seek further assistance from a lawyer whom will also be asking you to pay for our dr bills and lab bills on top of thatI am going to Fox News and letting the world know how your maids and staff treat descent people

Hello [redacted] ***, Thank you for your interest in the Red Roof Inn We appreciate that you have taken the time out of your busy schedule to share your experience at the Red Roof Inn Rockford, ILPlease know that we value you as our guest and appreciate your businessWe take these matters seriously and have submitted the claim to the insurance company for further handling Thank you, Guest Relations

Dear Enoch P***: Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our 793: Atlanta – Six Flags location You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experienceIt is disappointing to learn that we fell short of our goals in this instance We appreciate you taking the time out of your busy schedule to share your concernsWe would like to offer a refund in the amount of $The refund would be issued via check and it does take 6-weeks to process that refundWe have sent you an email to your personal email address verifying your mailing addressAs soon as you are able to respond, we will start the check request process We can assure you corrective measures have been taken to prevent similar problems in the future Please know that we value you as our guest and appreciate your business We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging Very truly yours, [redacted] Tell us why here

I was ignored for over a monthI had initially tried to be reasonable with the Dalton GA Red a Roof Inn and contacted merely to let them know of our concerns and how it could be remedied by doing a flea bomb in our reserved room a few hours prior to our arrival for future staysInitially this was without any renumeration expectation for the costs we incurred by their lack of cleanliness standardsNow, after a chunk of time without so much as a message of acknowledgement I am NOT satisfied with any of either the actual motel or the corporations attitude about this situation and conflictI expected a timely apology, a reassurance that if we were to use this motel again it would be bug free and money back for our extra costs due to the flea infestation at the motelI will be going now to social media to alert unsuspecting customers to avoid the Red Roof Inn and in particular the motel in Dalton GAHappily I have several locations to use for customer service concerns to assist others so they can be warned of the factual accounting of what happened to us and the lack of care, communication effort, refusal of satisfactory resolution to this poor treatment and situationI can say now with complete accuracy from the beginning of this ordeal to this poor completion, without jeopardy of being slanderous, the Red a Roof Inn handled this complaint with smugness and arrogance and without any guilt attached to it and without any remorseLikewise I now will have no guilt or remorse in sharing these facts publicly!

Dear [redacted] ,Thank you for taking the time to complete our guest surveyI appreciate your comments regarding your recent stay at the Austin Round Rock Red RoofI am sorry that your experience did not meet your expectations; please accept my sincerest apologies.Your case has been submitted to Management , being investigated based upon your information givenWill look into the staff in questionThank you.I will make sure to share your comments with the rest of our teamFeedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experienceWe look forward to seeing you in your future travels.Sincerely,Dinesh P***General ManagerRed Roof Inn - Austin Round Rock

Mrs [redacted] Thank you for contacting us about your concerns regarding our Columbus-Northeast, OH locationYou had requested that I research this situation with those involved and provide you with a resolutionPlease accept our sincerest apologies for your unpleasant experienceI am disappointed to learn that Red Roof fell short of our goals in this instanceI appreciate you taking the time out of your busy schedule to share your concernsI can assure you that corrective measures have been taken regarding this situationRed Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the futurePlease know that we value you as our guest and appreciate your businessWe will be sending you a check in the amount of 14.62, that you should have been reflected on your bill with your AAA rateThank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging Very truly yours,Christopher G.Guest Relations Manager Red Roof Inn

Thank you for taking the time to tell us about your experience at theDalton, GA Red Roof I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Hello [redacted] ,Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding the billing from a recent stay at our Red Roof Inn Cincinnati Airport - Erlanger, KY locationAccording to our records you were billed a total of $for the reservation [redacted] on 2/23/I was unable to confirm any other charges from the location( Please contact the location for a copy of the receipt from your stay.) Please keep in mind that it is Red Roof Inn’s policy to apply an authorization hold to your credit card for incidentals during your stayThe amount of the authorization will be returned to your credit card after check outThis process can take anywhere from 5-business days depending on your financial institution Please know that we value you as our guest and appreciate your businessWe appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodgingIf you have any other questions, please don't hesitate to contact us at 800-554-( M-F 8:a.m- 5:p.mEST ) Regards, Jason M [redacted] SupervisorGuest Relations

Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Red Roof Inn 033: Columbus East - Reynoldsburg location You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experienceFor this location a credit card is mandatory at check inPlease know that we are working diligently on solutions to avoid any future customer confusionWe appreciate you taking the time out of your busy schedule to share your concerns Please know that we value you as our guest and appreciate your business We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging Very truly yours, Jason M [redacted] Supervisor, Guest Relations Red Roof Inn

Hi [redacted] ***, Below is the contact information for the Insurance company that is handling your claimPlease contact to [redacted] for details.Claim# [redacted] | TECHNICAL CLAIMS SPECIALIST [redacted] and [redacted] Management Services National Insurance Claims Auto and General Liability – Lawrenceville, GA (P) ###-###-#### (F) ###-###-#### Direct Line: ###-###-#### Mailing Address: P.OBox 7214, London, KY (E) [email protected] Regards,Jason MeaseSupervisor, Guest Relations