Red Roof Inns

Dear Ms [redacted] We apologize for any frustrationHowever, we will not be replacing the missing VIP passWe have consulted with the Regional Vice President of Red Roof Inn Phoenix West-PLUS and he considers this matter closedThere will not be anything further that we can do about this matterThank you for your time,Christopher G***Manager, Guest Relations/RedicardRed Roof Inn

September 20, Case ID: Dear [redacted] , Thank you for contacting us about your concerns regarding our Red Roof Inn # 607: Springfield location You had requested that I research this situation with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experienceI am disappointed to learn that Red Roof fell short of our goals in this instance I appreciate you taking the time out of your busy schedule to share your concerns I can assure you that corrective measures have been taken regarding this situation Red Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the future Please know that we value you as our guest and appreciate your business As a token of our appreciation, we would like to send you one free night certificate The certificate would be good at any Red Roof Inn nationwide and it would be good for one yearIs it okay to mail it to [redacted] ***? Thank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging Very truly yours, Jason M [redacted] Supervisor, Guest Relations Red Roof Inn

Below is a copy of email response sent by the GM of the Red Roof Inn - Fulton , NY for referenceAccording to the GM, they attempted to contact you to address the issues with the ac unit and the bedding in the room, but you were unavailable At that time, they relocated your belongings to another room in an attempt to resolve your concernsThe GM also waived the Rollaway fees associated with your reservation as a courtesy to you during your stay.If you would like, you can respond directly to the GM of the location to discuss this matter furtherI apologize if this resolution did not meet your expectations, however I am unable to offer any additional compensation on behalf of the location at this time.Regards,Jason M***Supervisor, Guest Relations Dear [redacted] ***,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fulton NYI am sorry that your experience did not meet your expectationsPlease accept our sincerest apologiesSir, you left message at the Front Desk with Amy that the Air Conditioner was not working and mattress had some black marks and youwanted to change the room and left We called on the phone number you provided us, but you did not answer the phone Sinceyou wanted another room so we asked our housekeeper to move few things you had in the room for the better room We needed thisroom because we had about thirty reservations and we had to clean this room before the housekeepers left for the dayYou also mentioned that you are not going to pay for the Rollaway for two nights and we waived the charges of $20.00because we wanted you to be happy Customer We are very sorry again for any inconvenience caused and will take care of you and yourfamily when you will be here for the parents day at the Sunny University I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the futureAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the futurePlease know that we value you as our guest and appreciate your businessThank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Hitesh P***General ManagerRed Roof Inn - Fulton NY

Ms***A formal complaint has been filed on your behalf and has been forwarded for reviewYou can expect to be contacted by Management staff within the next business daysRegards,Jason M***Supervisor, Guest RelationsTell us why here

Thank you for your interest in the Red Roof Inn We appreciate that you have taken the time out of your busy schedule to share your experience at the Red Roof InnPle [redacted] know that we value you as our guest and appreciate your business Your comments have been documented, and have been forwarded to management staff at the location for reviewYou can expect to be contacted within the next two business days Should you have any other questions or concerns, ple [redacted] contact us by email at [email protected], or by phone at 1-800-554-Our hours of operation are Monday through Friday, 8:a.mto 5:p.mEST Thank you, Jason M*** Supervisor, Guest Relations

I am rejecting this response because:The business never called and apologized The business only insisted that they were right and I was wrong I want Aman to call and apologize to me which has not happened Regards, [redacted] ***

Good Afternoon,We have contacted [redacted] and apologizedWe also offered to refund the difference of $and as a goodwill gesture we have mailed the guest a free night certificateWe have communicated via phone with Mr [redacted] ***He was agreeable to this resolutionThank you for your time,Christopher G.Manager Guest Relations/Redicard

It just said they’re forwarding itI added photos from my sons phoneThe first two are of the blood from the blanket which soaked through to the sheetsThe third one is the comforter ( back side of it) I asked the maid to give us clean blankets and sheets she just pulled up the sheet on one bed they were never untucked at the bottom we just slid in She took my tip I left but never bothered straightening his, the top was messy still I called them later in the day when we got back and saw this and they told me she’d come back, never didI didn’t want to make a fuss , next day my son was sick from the hospital treatments so I didn’t have her in I went to the door asked for towels and handed her oursI did try and tell her we need new stuff (different maid she didn’t speak English) we went back for more appts came back at night he slid into his bed, we watched tv he was warm so I pulled the comforter the rest of the way off the bed, horrified I saw what he was sleeping in and called Tiffany she came to the room and took photos, I never thought to do that or I would have took the whole room before cleaning it myselfShe was very caring and sweet, she got us new sheets but couldn’t find blankets, the next morning I called for Matt I asked for him to come to the room, waited min, no response once again so I called back the kid said I told him, waited againmaid knocked on the door with her young son she didn’t speak English her kid didHe said Matt sent her to give me a new comforterit was the same stained one foldedFinally walked around to tell him what happened he treated me horriblySaid I took a night off what more do u want?i get back my key doesn’t work so I walk back a round this time I brought the iPad to try and record Matt but he wasn’t thereThat’s what the video I inserted is aboutI wanted to know why Matt was playing games As you see in this video the boy doesn’t even acknowledge me I have to ask a question twice ( and I’m still kind) I hate arguing and complaining it’s not in my natureI was going through enough having a sick child.IS THERE A WAY TO SEND THE VIDEO I COPIED AND PASTED THIS THREE TIMES BECAUSE IT WONT SEND WITH IT ATTATCHED

Dear [redacted] ***: Thank you for your additional comments regarding our Red Roof Inn# 071 Joliet, IL. I regret that the handling of your situation has not been to your satisfaction. Occasionally, we are unable to resolve a situation as a customer requests. After reviewing... your case, I am sorry to have to advise you that this appears to be one of those instances. We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year. Please know that we value your patronage and appreciate you making us aware of the situation once again. Sincerely, Darryl F [redacted] Regional Vice President of Operations Red Roof Inn

nothing resolved yetI want exactly what I requested in original complaint

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meI have also checked my Credit Card and can now see the refund.Many thanks to the Revdex.com for your help and supportI was getting no-where working though Red Rood Inn's Customer Relations department Regards, [redacted]

Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Inn # 759 Waukegan, IL. You have requested that we conduct all necessary research with those involved and provide you with a resolution. I do want to let you know that we did file a formal complaint... on your behalf so that the location was made aware of your issues. At the time the case was filed an offer was made of a free night certificate which you declined. At this time we consider this matter closed as no further compensation will be offered. We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging. Very truly yours, Christopher G [redacted] Manager, Guest Relations/Redicard Red Roof Inn

Good Afternoon Mr [redacted] , Thank you for contacting Red Roof InnI would be happy to file a formal complaint about this issueHowever, I need a little more informationWhat location was this at? What was the date of the stay? Was the room registered in your name? Thank you for your time today,Christopher G.Guest Relations/RedicardRed Roof Inn

Hello, We are disappointed to hear about your experience with the Red Roof InnI would like to file a formal complaint on your behalf, but I need more informationPlease describe your experience in greater detailWas this room registered in your name? Do you have the confirmation number or room number? What were the exact dates of your stay? Thank you, Christopher G***Manager, Guest Relations/RedicardRed Roof Inn

Dear [redacted] , Thank you for contacting us about your concerns regarding our Inn# Round Rock, TX You had requested that I research this situation with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experience at our Inn# Rancho Cordova, CAI am disappointed to learn that Red Roof fell short of our goals in this instance I appreciate you taking the time out of your busy schedule to share your concerns I can assure you that corrective measures have been taken regarding this situation Red Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the future Please know that we value you as our guest and appreciate your business As a token of our appreciation, we would like to send you one free night certificate The certificate would be good at any Red Roof Inn nationwide and it would be good for one yearIs it okay to mail it to [redacted] Dr., Leander, TX 78641? We are unable to refund this reservation as this reservation was booked and paid through a third party Thank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging Very truly yours, Christopher G [redacted] Manager, Guest Relations/Redicard Red Roof Inn

Greetings,Thank you for contacting Red Roof InnWhen we received the complaint from the Revdex.com we did create a formal complaint in our system to the Red Roof Inn LancasterThe general manager has reached out and explained the details in regards to your loyalty points as well as supplied a detailed receipt to youIt is our hope that this is the response you were looking for and we do feel this situation is resolvedWe would like to extend an apology for any frustration or inconvenience this situation may have caused youPlease know that we value your feedback and hope you will return to Red Roof Inn in the future Very truly yours, Christopher GManager, Guest Relations/RedicardRed Roof Inn

Complaint: I am rejecting this response because:I have dealt with the manager at the hotel and want to talk with someone in higher management.that can help Regards, [redacted]

Thank you for informing the Red Roof Inn Guest Relations Department of your concerns You have requested that we conduct all necessary research with those involved and provide you with a resolution Please accept our sincerest apologies for your unpleasant experienceIt is disappointing to learn that we fell short of our goals in this instance We appreciate you taking the time out of your busy schedule to share your concernsWe apologize for the delay in the processing of your checkUnfortunately, we did not receive your emails and could not process the check requisition without a verification of your addressWe have forwarded the check request to our corporate office and we do expect it to mail early next week Please know that we value you as our guest and appreciate your business We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodgingVery truly yours, Christopher G [redacted] Manager, Guest Relations/Redicard Red Roof Inn

Thank you for your additional comments regarding our Red Roof Inn property Columbus NortheastI regret that the handling of your situation has not been to your satisfaction Occasionally, we are unable to resolve a situation as a customer requestsAfter reviewing your case, I am sorry to have to advise you that this appears to be one of those instances We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year Please know that we value your patronage and appreciate you making us aware of the situation once again Sincerely, Jane P [redacted] Regional Vice President of Operations Red Roof Inn # N Bechtle Ave Springfield, OH Tell us why here

I am rejecting this response because: I am saddened in your reply to the Revdex.comIn it, you have stated nothing is to be done as it relates to their current employee Luis, who not only used foul language when simply asking him to please fax paperwork to my attorney [redacted] , as he had requested, but have also chosen to ignore the swear words made to me by Luis, probably totaling over one hundred, while guests of the hotel were present, along with the threats made to me by, LuisYou have also chosen not too address the vulgar language used by their general manager MrKen H [redacted] after being notified a complaint had been made against the hotel as it relates to their employee Luis, who proceeded to rip the computer out of the wall while I was using it, that is provided to guests, stating that I no longer can use the computer to file complaints with the Revdex.com against the hotelAs I explained to MrH***, it was on my own time away from the hotel when the complaint was filedMrH [redacted] responded that it is too [redacted] bad, and that if I am to continue to store items in 'his' refrigerator, he will charge me twenty dollars each dayAs I told MrH***, which he is well aware, I have been unable to drive since being released from custody at the Milwaukee County Jail in March of 2016, and are forced to have people drive me to the grocery store once or twice each week to purchase items from the grocery store, having to purchase a number of items, some of which I am unable to fit in my refrigeratorWhen asking the hotel staff if I could store a few refrigerated items in their refrigerator, I was told no, I could notI was forced to have my attorney [redacted] ###-###-####, contact the hotel and ask them to please allow me to store a few refrigerated items in their refrigerator as the one provided to me in my hotel room was neither large enough, nor did it have a microwave directly on top as all of the other guests at the hotel are providedUnfortunately, it was not until Attorney [redacted] made Mrh [redacted] aware that the refrigerator is not only provided to staff to store items, but to its guests as well, currently whom many of them store itemsAttorney [redacted] stated to me it was at that time MrH [redacted] allowed me to store up to a handful of refrigerated items at a time in their refrigerator, stating that I must only retrieve the items between the hours of 11:p.mto 6:a.m., only, and that if I am to ever ask anyone for their permission to retrieve an item other than during the time stated, I will immediately be asked to leaveAs was asked by my attorney [redacted] ###-###-####, several months prior to checking out of the hotel, to provide me with a microwave and working heating/air conditioning unit, as provided to all of the other guests while staying at the Red Roof Inn, where unfortunately I was never provided one by MrH***, or anyone from his staff despite our repeated requests to please do soA few weeks prior to checking out of the hotel as I was a guest for several months, yet again Ken H [redacted] casually walked in to my room unannounced, which he has done several times in the past while I have been in my room, saying he was just coming in to my room to check on me and see how I am doingWhen seeing me lying on the bed appearing extremely ill, MrH [redacted] immediately called for an ambulance where I was taken to a hospital, having been very sickDespite being aware of this matter, along with both myself and attorney [redacted] repeated requests to provide me with a working heater, MrH [redacted] for some reason refused to do so, giving me a space heater, insteadI not only complained to MrH [redacted] several times but his staff as well, asking for them to please fix my heater or to move me to another room that has a working heating unit, they again refused to do so, even though my room was freezing, most days below sixty degrees in temperatureI am unable to understand how the Red Roof Inn and its corporate offices do not seem fit to address these matters as it relates to the treatment I received while a guest at their hotelI would like to thank the Better Bureau very much for all of their help for allowing me to address my concernsThank you Regards, [redacted]