Red Tower Regalia

[redacted]...

[redacted]To the Revdex.com:attention [redacted].11/06/15 I [redacted] would like to inform you all that I finally recieved my order from RTR on today.I would like to thank you and the Revdex.com for all of your assistancein helping to resolve this cituation.I wish RTR continued success with their business.However I will no longer be doing business with them. Thank you again;      [redacted]

To Whom It May Concern,This order has been shipped and delivered to the customer.  See attached.Regards,Paul S[redacted]Red Tower Regalia, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would urge Red Tower Regalia to be more proactive in answering inquiries when customers pay them. My complaint was not regarding time, but rather the companies lack of communication with customers.
Regards,
[redacted]

This order was canceled and refunded on Sept. 25th, 2015.

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Apr 14, 2015 at 9:42 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To:...

[email protected] before the company has said that they sent out a new ring, and as of today I have not received anything. My complaint number is ID [redacted] complaint is on Red Tower Regalia.

Revdex.com of Metro Washington DCNov 21 (4 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Nov 21, 2014 at 4:17 PMSubject: Complaint #[redacted]To: [email protected] note that my...

complaint, as listed in the Subject Line, with Red Tower Regalia has been resolved. I received the item which I ordered from them in the mail today. Thank You! [redacted], II, [redacted]Description: [redacted] "I predict future happiness for Americans if they can prevent the government from wasting the labors of the people under the pretense of taking care of them."                                       -Thomas Jefferson

Order packaged and shipping USPS Priority Mail with Tracking No. [redacted]

They certainly deposited the replacement check they received on Jan 12, 2015.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: On October 19th, I ordered a Low Top Hat from the Company, Order # [redacted]. The cost of the product was $54.95, plus 9.95 for shipping, for a total of $64.90. My Credit Card was charged and this charge posted to my account on 21 October. The website order inquiry shows, and has shown since the order was placed, that the status of the order is "Order Placed, In Packaging Cue". I have made several attempt to contact the company via e-mail and telephone, but without success. They have not answered any of the three e-mails I have sent. I have also tried to call them with the 3 numbers that I have for them and all of their messages state that the inbox for messages is full.Desired Settlement: I would like to have my purchase price, including shipping charge, refunded, in the amount of $64.90. I have not received the products ordered, not do I expect to receive the products requested.

Consumer

Response:

Revdex.com of Metro Washington DCNov 21 (4 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Nov 21, 2014 at 4:17 PMSubject: Complaint #[redacted]To: [email protected] note that my complaint, as listed in the Subject Line, with Red Tower Regalia has been resolved. I received the item which I ordered from them in the mail today. Thank You! [redacted], II, [redacted]Description: [redacted] "I predict future happiness for Americans if they can prevent the government from wasting the labors of the people under the pretense of taking care of them." -Thomas Jefferson

Review: Hello, I placed an order with this company on September 4,2014. My order was confirmed on September 5,2014. I spoke with the owner who advised that my order would be shipped on that day. today its September 16th...I still have not received my product...I've contacted my bank which confirmed that my card was charged on September 5th and that red tower did accepted payment for merchandise. I've tried emailing numerous times regarding the issue and I haven't had no response. I've tried calling by phone and all I get is voice mails. what I do know is that this constitutes " theft".. I would not recommend this business for future reference .Desired Settlement: I would like my product that I have ordered and a formal letter of apology. This is extremely frustrating.

Business

Response:

To Whom It May Concern,This order has been shipped and delivered to the customer. See attached.Regards,Paul S[redacted]Red Tower Regalia, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A Masonic Apron was purschased in April 2014,it was mailed out with the incorrect color purple. I instead received one which was Lavender in color, and not representative of my Grand Lodge here in New Jersey. I spoke with an associate a Mr. H[redacted], as I had provided my cell number. The response was, "I'll get on it right away", "as of Monday ". I immediately returned the incorrect Apron on the following week. My last comminiciation with RTR was onMay31st, from a Mr. Paul R[redacted], he expressed through E-mail that his company was working to resolve my issue, noting that it would take more time to now re-make the correct colored Apron, it is now August.Desired Settlement: A return of any monies due me in the sense of a refund only no credit hold.

Business

Response:

This customer has been given the apron in the correct color IN PERSON on August 10, 2014 at the USC NJ in [redacted] MI. This issue is resolved.

Review: I order a product 3 weeks and paid 7.95 to send it in 4 to 5 days and it's been 3 weeks ago and I tried to call them but no answer then finally someone did answer and told me it would be here last Friday or that Monday and they gave me there word but it's still haven't came yet so I don't know what else to do I feel like they took me for my money!!! I hope something is done about this!!Desired Settlement: I want the product that I ordered that's all!!

Business

Response:

Item not in stock. Communicated with customer and issued full refund.

Review: Back on September 13, 2013 I made an order (online purchase) for 4 products from this business (Order #[redacted]) for $49.75. Red Tower requires clients to pay for products at time of order. When I looked and reviewed the order after I made the purchase I notice that the products were being sent to the wrong address. I then immediately contacted the business via email the same day (about 30 mins after making purchase) to update them with the correct address. This was noted on my account on their website that the change of address was made. Upon receiving the tracking information, the products still went to the wrong address. I again contacted the business and THEY assured me that it will be take care of after a phone conversation. After a month of waiting I contacted the business again via email to get an update on my purchase. They sent me an email asking who lived at the old address, I told them I have renters and the property is managed by a company I hired. I responded with what does that have to do with me receiving my products after I made the correction of the shipping address the same day I ordered the products which did not ship until six (6) days later on the September 19, 2013. Its now Dec and I have not received any correspondence back from this business since Oct. 18, 2013 via email concerning the products or a refund of my money. This is a very bad way to do business, and I consider it THEFT when a business does not provide the products after purchase. Here is a snapshot of my order #[redacted].

Order #[redacted] (Order Has Shipped)

Order Total: $49.75 Order Date: Friday 13 September, 2013

Delivery Address

United States

Shipping Method

Table Rate (Best Way)

Products Total

1 x 33rd Degree Wings Down Cut-out Auto Emblem $9.95

1 x AEAONMS Cut-Out Auto Emblem

- Color: Maroon $9.95

1 x Past Master Cut-Out Emblem

- Emblem: Square & Quadrant $9.95

1 x Knights Templar Cut-Out Auto Emblem $9.95

Billing Information

Billing Address

United States

Payment Method

Credit or Debit Card

Sub-Total: $39.80

Table Rate (Best Way): $9.95

Total: $49.75

Order History

09/13/2013 Order Placed, In Packaging Queue

09/13/2013 Order Placed, In Packaging Queue Correct shipping address:

[redacted] 09/19/2013 Order Has Shipped Order packaged and shipping USPS with Tracking No.

Again I never received the products because they were sent to the wrong address after the update was made.Desired Settlement: I also would like a letter apologizing for not being truthful in a good faith attempt to resolve this matter. I would like a Refund of $49.75 via Cashier's Check or the products I ordered in a very timely manner, since I have been waiting over 3 months for a refund or the products.

Business

Response:

Completed satisfactorily. Please confer with customer.