Redbox Software

Revdex.com: While I did receive a refund, it was not "the same day"It was Nov (after filing the Revdex.com complaint and a chargeback request with my credit card company)In addition, I was out of the country when the refund posted and have just been able to check on this todayRegardless of their deceitful response, horrible customer service and the personal jab they made, I do appear to have received a very late refund and can confirm this complaint is resolved Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] , We apologize for the inconvenience we may cause.Your refund was already startedPlease, see the receipts on the link: https:// [redacted] If you need something else, let us know.Regards, Sales Team

Hi Revdex.com,? We sincerely apologize for the error? Rest assured we will have this issue rectified.? For your reference, your transaction has been fully refunded as of? Nov 22, 10:17:PM PST.? Order no [redacted] ? Amount: USD$69.99Payment Method: ***Your refund should appear on your credit card/bank statement within the next 24-*hours.Thank you [redacted]

Hi RevDex.com, We sincerely apologize for the error. Rest assured we will have this issue rectified. For your reference, your transaction has been fully refunded as of Nov 22, 2016 10:17:48 PM PST. Order no. [redacted] Amount: USD$69.99Payment Method: ***Your refund should appear on your credit card/bank statement within the next 24-*2 hours.Thank you [redacted]

Dear *** ***,We sincerely apologize for the delay in response We try our very best to answer every customers inquiry timely and immediately.In line with this transactions, we have fully refunded the customer and have sent a confirmation letter The refund should appear
on their credit card/bank statement within the next 24-hoursShould you have any questions or concern, please do not hesitate to contact us via email, chat or hotline no.Thank you,[email protected]

We apologize for the inconvenience We have already started the refund. Thanks,***

Hello,
This customer was refunded on the same day - fun how customers love making compaints but, not letting Revdex.com know they got their refunds hey!
here's proof of her
refund
thanks

Dear ***, We apologize for the inconvenience we may cause.Your refund was already startedPlease, see the receipts on the link: https://***If you need something else, let us know.Regards, Sales Team

Dear *** ***,We sincerely apologize for the delay in response We try our very best to answer every customers inquiry timely and immediately.In line with this transactions, we have fully refunded the customer and have sent a confirmation letter The refund should appear
on their credit card/bank statement within the next 24-hoursShould you have any questions or concern, please do not hesitate to contact us via email, chat or hotline no.Thank you,[email protected]

Dear Sir/Madam, We have never refused to help the customerWe sent the instructions and offered support all the timeHe wasn't capable to provide us the screenshot we need to understanding the error message and proofing to our suppliers the sold us a defective product. The customer
suddenly stopped answer and gave up to have further support. Please, see attached the entire conversation we had and get your conclusions.Regards, ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not accept the resolution set forth by redboxsoftware.com I contacted them many times (see below) in an effort to resolve this issue before contacting you The only resolution I will accept is a complete refund I had replied to them at the [email protected] address on the following dates.2/- To notify them that the software key was invalid They promptly responded with troubleshooting ideas2/- I emailed them to tell them that the troubleshooting didn't work and would need a different key.2/- Contacted again to tell them the troubleshooting didn't work.2/- Received contact- was told to send screenshot of error.2/- Contacted- screenshot attachment was missing.2/- I attached screenshot again and sent to [email protected]/- Contacted Redboxsoftware.com again to check on status - no response2/- Contacted Redboxsoftware.com again - no response2/- Contacted Redboxsoftware.com again - no response2/- Contacted Redboxsoftware,com again, asking for a complete refund and letting them know Revdex.com was contacted.2/- Got an email from [email protected] saying we are still waiting on the screenshot And want to remotely connect to my system.At this point it was already weeks since I purchased the software I had filed a report with Revdex.com, purchased the software elsewhere, and asked for a refund It was not until the Revdex.com report was filed that I received a response I am not letting them remotely connect to any of my computers or doing any other troubleshooting I'm done with them At this time the only solution is a complete refund I have already purchased a license from a different vendor that worked right away It appears that this license was sold after it was already activated with Microsoft At the time I first contacted them, all they would have had to do was either refund my purchase or send me a valid key
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not accept the resolution set forth by redboxsoftware.com I contacted them many times (see below) in an effort to resolve this issue before contacting you The only resolution I will accept is a complete refund I had replied to them at the [email protected] address on the following dates.2/- To notify them that the software key was invalid They promptly responded with troubleshooting ideas2/- I emailed them to tell them that the troubleshooting didn't work and would need a different key.2/- Contacted again to tell them the troubleshooting didn't work.2/- Received contact- was told to send screenshot of error.2/- Contacted- screenshot attachment was missing.2/- I attached screenshot again and sent to [email protected]/- Contacted Redboxsoftware.com again to check on status - no response2/- Contacted Redboxsoftware.com again - no response2/- Contacted Redboxsoftware.com again - no response2/- Contacted Redboxsoftware,com again, asking for a complete refund and letting them know Revdex.com was contacted.2/- Got an email from [email protected] saying we are still waiting on the screenshot And want to remotely connect to my system.At this point it was already weeks since I purchased the software I had filed a report with Revdex.com, purchased the software elsewhere, and asked for a refund It was not until the Revdex.com report was filed that I received a response I am not letting them remotely connect to any of my computers or doing any other troubleshooting I'm done with them At this time the only solution is a complete refund I have already purchased a license from a different vendor that worked right away It appears that this license was sold after it was already activated with Microsoft At the time I first contacted them, all they would have had to do was either refund my purchase or send me a valid key
Regards,
*** ***

Attached you will find a copy of the e-mailed invoice I received from RedBox Software for the purchase of *** * Home Premium. Please note it includes my name, full address, telephone number, the last four numbers of the debit card used for the purchase, the INCORRECT product key, and total
cost.The image you have received is a scan of the e-mail invoice I received from them. Also note the "Order Information" notation of the Link to a copy of my invoice/order. I entered the Link into my browser and the invoice provided from their server is identical to the one I have attached to this e-mail. My understanding is you are requesting this receipt for the purpose of business address verificationYou will note that information is not on the invoiceHow convenient for themPlease keep me posted as to the status of your efforts in this matterIf there is anything more you need from me regarding this matter, please do not hesitate to contact me *** ***Spring, TX

Attached you will find a copy of the e-mailed invoice I received from RedBox Software for the purchase of *** * Home Premium. Please note it includes my name, full address, telephone number, the last four numbers of the debit card used for the purchase, the INCORRECT product key, and
total cost.The image you have received is a scan of the e-mail invoice I received from them. Also note the "Order Information" notation of the Link to a copy of my invoice/order. I entered the Link into my browser and the invoice provided from their server is identical to the one I have attached to this e-mail. My understanding is you are requesting this receipt for the purpose of business address verificationYou will note that information is not on the invoiceHow convenient for them
Please keep me posted as to the status of your efforts in this matterIf there is anything more you need from me regarding this matter, please do not hesitate to contact me
*** ***
Spring, TX

Hello, This customer was refunded on the same day - fun how customers love making compaints but, not letting Revdex.com know they got their refunds hey!here's proof of her refund thanks

Hi Revdex.com, We sincerely apologize for the error Rest assured we will have this issue rectified. For your reference, your transaction has been fully refunded as of Nov 22, 10:17:PM PST. Order no*** Amount: USD$69.99Payment Method: ***Your refund should appear on your credit card/bank statement within the next 24-*hours.Thank you***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Attached you will find a copy of the e-mailed invoice I received from RedBox Software for the purchase of *** * Home Premium. Please note it includes my name, full address, telephone number, the last four numbers of the debit card used for the purchase, the INCORRECT product key, and total
cost.The image you have received is a scan of the e-mail invoice I received from them. Also note the "Order Information" notation of the Link to a copy of my invoice/order. I entered the Link into my browser and the invoice provided from their server is identical to the one I have attached to this e-mail. My understanding is you are requesting this receipt for the purpose of business address verificationYou will note that information is not on the invoiceHow convenient for themPlease keep me posted as to the status of your efforts in this matterIf there is anything more you need from me regarding this matter, please do not hesitate to contact me *** ***Spring, TX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***