Redbox Software

We apologize for the inconvenience We have already started the refund. Thanks,***

Revdex.com:
While I did receive a refund, it was not "the same day"It was Nov (after
filing the Revdex.com complaint and a chargeback request with my credit card company)In addition, I was out of the country when the refund posted and have just been able to check on this today.Regardless of their deceitful response, horrible customer service and the personal jab they made, I do appear to have received a very late refund and can confirm this complaint is resolved
Regards,
*** ***

Revdex.com:
While I did receive a refund, it was not "the same day"It was Nov (after
filing the Revdex.com complaint and a chargeback request with my credit card company)In addition, I was out of the country when the refund posted and have just been able to check on this today.Regardless of their deceitful response, horrible customer service and the personal jab they made, I do appear to have received a very late refund and can confirm this complaint is resolved
Regards,
*** ***

Hello, This customer was refunded on the same day - fun how customers love making compaints but, not letting Revdex.com know they got their refunds hey!here's proof of her refund thanks

Hi Revdex.com,
We sincerely apologize for the error Rest assured we will have this issue rectified
For your reference, your transaction has been fully refunded as of Nov 22, 10:17:PM PST
Order no***
Amount: USD$Payment Method: ***
Your refund should appear on your credit card/bank statement within the next 24-*hoursThank you
***

Dear Sir/Madam,? We have never refused to help the customerWe sent the instructions and offered support all the timeHe wasn't capable to provide us the screenshot we need to understanding the error message and proofing to our suppliers the sold us a defective product.? The customer
suddenly stopped answer and gave up to have further support.? Please, see attached the entire conversation we had and get your conclusions.Regards,? ***? ? ? ?

Dear [redacted], We apologize for the inconvenience we may cause.Your refund was already started. Please, see the receipts on the link: https://[redacted]If you need something else, let us know.Regards, Sales Team

Hi Revdex.com, We sincerely apologize for the error.  Rest assured we will have this issue rectified. For your reference, your transaction has been fully refunded as of Nov 22, 2016 10:17:48 PM PST. Order no. [redacted] Amount: USD$69.99Payment Method: [redacted]Your refund should appear on your credit card/bank statement within the next 24-*2 hours.Thank you[redacted]

I ordered software from this company. The product key they sent would not work to download. They said they would send another for me to use. When they didn't give me another one I asked for a refund. Their policy is once you have used a product key (whether it worked or not) the purchase is final and no refund. They wanted to download with remote assistance. After checking with the Revdex.com and seeing their rating I did not trust them to control my computer. I feel I should have received a refund.

Awful. All 3 software product keys I purchased from them had been previously used, it is a pain trying to get replacement keys. Reinstalling windows voids their software warranty. So 3 months after purchasing you will have to purchase another if your computer fails and you need to reinstall windows like I did. I have never had this type of issue when purchasing software. The purpose of a product key is to be able to reinstall the product if you need to, specially 3 months after purchasing.

great company quick on their toes for my issues

Revdex.com:
While I did receive a refund, it was not "the same day". It was Nov 20 (after filing the Revdex.com complaint and a chargeback request with my credit card company). In addition, I was out of the country when the refund posted and have just been able to check on this today.
Regardless of their deceitful response, horrible customer service and the personal jab they made, I do appear to have received a very late refund and can confirm this complaint is resolved.
Regards,
[redacted]

Dear [redacted],
We sincerely apologize for the delay in response.  
We try our very best to answer every customers inquiry timely and immediately.
In line with this transactions, we have fully refunded the...

customer and have sent a confirmation letter.  The refund should appear on their credit card/bank statement within the next 24-72 hours
Should you have any questions or concern, please do not hesitate to contact us via email, chat or hotline no.
Thank you,
[email protected]