RedBrick Health Corporation

Redbrick is the wellness program provider of my employer [redacted] Redbrick claims that I as well as many other employees did not complete an online health assessmentAs for the other employees that said they have the same issue I cannot speak for but as for myself I know I completed the required assessment This allows my employer to fine me $

RedBrick Health delivered the appropriate incentive files to Cigna (International Paper Company’s health insurance carrier, who also administers incentive payments for their wellness plan) for Mr [redacted] on a timely basis, and we have received confirmation from Cigna that those amounts were immediately paid out to Mr [redacted] through direct deposit Mr [redacted] refers to $total in incentive payments Please see below for the dates on which the files were delivered and the dates the amounts were paid to MrJester: Amount Date of File Delivery/Incentive Payment $ February 26, $ March 22, $ June 14, Please note, Mr [redacted] had received all of his incentive payments before he filed his complaint with the Revdex.com We are sorry Mr [redacted] was frustrated by his experience with RedBrick Health, but the allegations in his complaint regarding nonpayment of incentives are unfounded Best regards, [redacted] [redacted] | General Counsel RedBrick Health Office [redacted] | Mobile [redacted] RedBrickHealth.com | Health Innovation Blog | Twitter

Hi [redacted] , We apologize for this consumer’s unsatisfactory experience with RedBrick Health? The time zone issue raised by the consumer has been resolved, and the $incentive has been processed and delivered to the consumer’s employer.? ?

On behalf of RedBrick Health, I sincerely apologize for this consumer's poor user experience with us.? The consumer's issue has been fixed and her account and portal are now fully functional.? Outreach has been made to the consumer to inform her of the resolution.? The underlying issue related to the roster information provided by the consumer's employer, and unfortunately the matter was not immediately escalated to the correct team within RedBrick for resolution.? ? At this time, we believe the consumer's concern has been addressed, and we again apologize for her poor experience.? ?

In I was being charged a 50$/pay period surcharge for tobacco, coming directly out of my paycheckI was instructed to take a 'Redbrick Journey' to remove the charge, and I didThe charge was removed and I was no longer getting 100$/mo taken out of my paycheckIn late 2015, my company stated that benefit enrollment was open, and by doing nothing, benefits would remain the sameI did nothing as my benefits were just fine at the end of At the beginning of 2016, imagine my surprise when I noticed 50$/mo being charged again to my accountI contacted RedBrick in late february - they told me it was optum bankI contacted optum bank, they told me it was redbrickI contacted my hr service center, they told me they haven't received the information from Redbrick I then contacted redbrick again and they told me the best way to get the charge removed was to complete a redbrick journey for tobaccoI did so, which took a significant amount of time, all the while being charged

Thank you for your correspondence regarding Mr [redacted] ' experience with RedBrick Health Mr [redacted] has contacted us directly regarding the same topic (completion of his health risk assessment), with his first communication on December 3, We extensively researched Mr [redacted] ' assertion that he had completed the on-line health risk assessment in April 2016, and unfortunately we did not find any evidence supporting this assertion We sent Mr [redacted] a response via email on December 22, (pls see attached), notifying him of our conclusion and providing him information on filing a formal appeal with his employer, if he so chooses At this time, we consider the matter resolved Regards,Kim [redacted] General Counsel RedBrick Health###-###-####k [redacted] @redbrickhealth.com

On behalf of RedBrick Health, I apologize for Mr [redacted] 's unsatisfactory consumer experience? While we have communicated with Mr [redacted] and I believe finally satisfied his underlying concern, Mr [redacted] was required to expend significant time and energy to obtain this resolution? On August 7, 2017, we had a final communication with Mr [redacted] regarding resolution of his underlying issue, which was that a duplicate payment was inadvertently made to his account in March 2017, and an adjustment was made to his payment in Qto correct for this overpayment? Overall, Mr [redacted] has been paid the correct amount according to his employer's plan rules? Please contact me if you have any questions or would like additional information.Regards,Kim [redacted] General CounselRedBrick Health

Red Brick is an organization that my company has associated with to facilitate healthier lifestyles. When everything 'works', it works great. When ever there is a problem, good luck getting any kind of solution out of them. My most recent problem with RedBrick has been with the submission of my biometric screening. It is a constant run around with why it's taking so long. After waiting for 10 days I submitted a ticket for a solution or information why it was taking longer than they told me it would (up to 10 days). Four days later I get a response that it can take up to 15 business days to process, despite it clearly stating 10 days on their website. So I wait the additional days to make it 15 business days and call. I then get told, 'Well if we were working from bank holidays, technically Marint Luther King day was last week so we are still at 14 business day's (so I guess they operate off bank hours), the customer rep mentions though that if I have my physical screening I can fax it to them so they can start processing it and it will probably be quicker. So I fax the screening in. So I waited 2 more days and call again, and surprise surprise I get told that they don't count the initial day I took my screening, I will need to call again tomorrow since that day was the actual 15th business day they have until the end of the day to process my screening, even though she doesn't see it in her system anywhere. At this point, it's pretty apparent they don't have my screening, and don't want to remedy the situation. I mentioned my faxed screening, and told it would be 10 business days from that submission. At every opportunity their customer service reps 'pass the buck' and don't want to put forth any effort in working towards a solution. Since I've dealt with a few of them now and the behavior has been the same for each, I suppose you can chalk this up to a corporate culture. The only satisfaction I have now, is knowing organizations like this typically fall apart when there is no effort put into customer service.

They asked us to fill out a survey for up to $survey bonus, so I tried to do itI asked for a link to reset my password, and the email never arrivedI called them, and they told me that sometimes it takes hours for such email to be arrivedBut even after hours, the promised email did not arriveLater I found that the email was sent to spam as it was categorized as spam email by my email systemAnd as the link has been expired after hours, I can't use it any longer and have to request another link and wait for another hours, and go though my spam box to find the emailAnd the woman I spoke to has no idea what I am talking about

Rebrick Health Corporation has locked down the rewards earned by customers with no notice or warning Their website says "gift card redemption is currently unavailable while we update our system." The site has been down for a month and they said that they're in talks with my employer about fixing it? This makes no sense at all, and why would you talk to my employer about fixing your website? This is likely the result of them being bought out by Virgin Pulse, and I can't recommend this program to other companies going forward In any case, this is very unprofessional and unethical to withhold rewards that customers already earned with no advance notice

Their rewards system has been down for weeks with no ETA for when it will be back Completely unacceptable

I work for *** *** ***, our health insurance is through CignaWe have an incentive program that is administered through RedbrickIf you exercise minutes a day you get points if you get in a quarter you are supposed to be paid dollars into your Cigna HRAI completed the required number of activities for the 4th quarter of and the first quarter of I have not received the payments into my HRAI have been calling Redbrick since January to try and get this solvedThey tell me they have submitted it to Cigna and that I need to call CignaCigna tells me they have not received itRedbrick also has an incentive program that if you do an on line health assessment you receive dollars into you HRA, both me and me wife did this in January and received the that we earn for thatI did receive dollar into my account for I am assuming the first quarter of on June 15th but still have not received the dollars for the 4th quarter of

Confusing and incorrect literature sent out by Redbrick resulted in a failure to gain the necessary incentive dollars in causing my insurance rates to go up by almost $ I auto tracked all my activities as stated in the literature and I ran miles in training over the course of a year based on my runkeeper app, maintaining an average of wellness points for the time period requiredHowever, as I only train to days a week, this doesn't translate to working out every other day (days of wellness in a day period) and therefore, it doesn't matter how healthy you are, I guess they would rather I over trainRedbrick have stopped responding to emailsNow I just lie about what I do by logging on once a month and filling out days worth of informationI don't have the time to spend going on line every day to track individual goals, count my steps and submit how I feel - it is another hassle I don't need and clearly Redbrick don't care about how healthy you actually are!

My account on their website is brokenI opened a ticket and reached out to Customer Service several timesNo updates, no fixIt keeps showing the same error message "There was an error loading your current rewards plan"As a result, I couldn't get my rewards because of this broken web page
I have no idea why they can't fix their website and provide service that they promised The request for my account fix was raised about three months ago, and it was broken since Jan It sounds like this company provides all fancy web tools and push emails, but they can't even fix just one page of my account on websiteThis is frustrating

Ever read 1984? If you did, you'll remember "physical jerks" Citizens are FORCED to exercise, or be penalized severely That's what employers who hire this scam company do to you And what I have found two years in a row, the website magically won't let you complete so-called "journeys" and earn all points necessary to be charged the lower insurance rates as promised I went through hours of stuff, bought things I didn't want and got hurt doing exercises that I shouldn't, to TRY to not to be penalized Two years in a row, I lose at both endsIf you interview for a job, ask about insurance Then ask if they make you do this Red Brick Heath stuff If so, TURN AROUND AND WALK OUT This is heartless scam, pure and simple

On behalf of RedBrick Health, I sincerely apologize for this consumer's poor user experience with us. The consumer's issue has been fixed and her account and portal are now fully functional. Outreach has been made to the consumer to inform her of the resolution. The underlying
issue related to the roster information provided by the consumer's employer, and unfortunately the matter was not immediately escalated to the correct team within RedBrick for resolution. At this time, we believe the consumer's concern has been addressed, and we again apologize for her poor experience

Redbrick health has not followed through with their part of the rewards program I have participated in Even though I have completed my part of a health assessment and a phone conversation with a health coach, they still have not provided me with the $in rewards I am suppose to receive My husband completed his part after me received all awards weeks ago Each time I call they give me the run around and say they are investigating but with no follow through After speaking with a representative today, I was informed that they have not sent in my files and do not know when they will, but said they will contact me when they do This is my 6th contact with the company in the last two months They told me it would do no good to keep calling them

Redbrick is the wellness program provider of my employer *** *** Redbrick claims that I as well as many other employees did not complete an online health assessmentAs for the other employees that said they have the same issue I cannot speak for but as for myself I know I completed the required assessment This allows my employer to fine me $

I have found Red Brick to be helpful for tracking my wellness activities I have found their customer service representatives to be friendly and helpful

I have health insurance coverage thru my husband's employer GKN WalterscheidThey use Red Brick health to manage enrolleesI completed a health screening as required by them, done by my MDThere was a blood test submitted to them to verify I am a non smokerI have never smokedThey claim they did not receive the results and have forced me to sign up for smoking cessation sessionsI told the girl today that I have never smoked and already submitted the test resultsI asked her for a return email or fax to resend the test results which they claim they can't locate She did not have a fax or email for methey are threatening me with a smokers surchargeI told her I have never smoked and submitted the testThey don't listen