RedBrick Health Corporation

On behalf of RedBrick Health, I sincerely apologize for this consumer's poor user experience with us. The consumer's issue has been fixed and her account and portal are now fully functional. Outreach has been made to the consumer to inform her of the resolution. The underlying
issue related to the roster information provided by the consumer's employer, and unfortunately the matter was not immediately escalated to the correct team within RedBrick for resolution. At this time, we believe the consumer's concern has been addressed, and we again apologize for her poor experience.

On behalf of RedBrick Health, I apologize for Ms***'s unsatisfactory consumer experience We contacted Ms*** on July 21st and obtained additional information to help us locate her additional informationUpon further research, on July 25th, we located and processed Ms***'s "smoker
free" confirmation and updated this information in her consumer portal On July 26th, we left a voicemail for Ms***, confirming receipt of her information, and also sent a follow up email confirmation At this time, we believe Ms***'s concern has been addressed Please contact me if any additional information is required Regards,Kim ***General CounselRed Brick Health

I was awarded enough points via completing journeys to purchase a $gift cardThe gift card was previously double issued by the company and used by someone elseIt is now two weeks later and not only do I not have a giftcard but im being told that I will be contacted " as soon as administratively possible " this seems like a scam to be and I am extremely embarrassed I referred clients to this company

Thank you for your correspondence regarding Mr***' experience with RedBrick Health Mr*** has contacted us directly regarding the same topic (completion of his health risk assessment), with his first communication on December 3, We extensively researched Mr***'
assertion that he had completed the on-line health risk assessment in April 2016, and unfortunately we did not find any evidence supporting this assertion We sent Mr*** a response via email on December 22, (pls see attached), notifying him of our conclusion and providing him information on filing a formal appeal with his employer, if he so chooses At this time, we consider the matter resolved Regards,Kim ***General Counsel RedBrick Health###-###-####k***@redbrickhealth.com

To whom it may concern:
I have been having multiple issues with RedBrick Health going back to July
I am a member of a high deductible health benefit plan with an HSA accountMy employer contributes to the HSA account with an opportunity for $($for physical for myself and my husband plus $per person per quarter in wellness activities, totaling $500)RedBrick Health is the company responsible for tracking physical and wellness activity completion in order to earn these extra contributions by my employerMy husband had his physical on 06Juland his physician faxed the RedBrick Health form shortly thereafterA few weeks later, we checked his RedBrick account and the physical did not show up in his accountI called RedBrick, they told us to fax the form one more time and wait business days for it to be processedWe requested the doctor fax the form againI waiting then called RedBrick when the credit for the physical did not show up, I was told the representa

Very dissatisfied with this companyWebsite is not user friendly to track what exactly gives you credit for employer incentivesA bunch of stuff to do all over the place- but you have to keep tracking everything all over the placeTime table they use is not your January to December so when you think you got time- you don't become year ends September!
When you think you are supposed to get credit for certain things and you don't and call and are told- just do this and that and you will- they lie - the next representative tells you- you will not get creditWhen you schedule a coaching session, rep called half hour late and in order to schedule something- everyone's busy, have to do it two weeks aheadThe whole thing is seems like a scam- sounds good on paper but then in fact the system is set up so you won't get the credit

I am an employee of UTC and I have been trying to redeem my health incentive awards for the last three weeks nowRedbrick is withholding dollars that belong to me and I need to cash them inI have contacted them through phone and through emailI get a generic responseTheir site is down for three weeks and they state a message where they have no concern at allThey just say check back in a weekI demand at this moment to redeem my incentivesThis is also not the first time issues with RedBrick

I had to pay taxes on 300$ worth of rewards they never sent me I placed a complaint ticket and they took weeks to call, then informed me that I was sent the gift cards, total, which I never receivedThere was nothing they could do about itWill never partake in this ever again

This company is either completely incompetent or criminal in its behavior
Lost Forms
Identifying People as Smokers that have never smoked in their life so they can increase the premium
Endless phone calls with zero resolution
Login Lock outs
the list goes on and on

I don't intend be ungrateful for the benefit of earning rewards through your employer, but I'm very disappointed in this companyMost recently Redbrick has blocked participants from redeeming rewards they earned on their website, and has a message posted that says they're updating their system This has been going on for a month, and their phone reps just say that they're working on it, which I don't believe All of my colleagues are shocked too that Redbrick decided to lock down the rewards with NO notice to the customers This is very unprofessional and unfair to their customers who already earned rewards, but now can't use them It's no surprise that they were acquired by Virgin Pulse this year

Earning 'wellbeing dollars' from Red Brick Health is part of my company's health benefits package - tied into a Health Savings Account (HSA)One of the ways to earn wellbeing dollars is with health coaching
* I scheduled a Red Brick Health coach appointment for 2:15pm Central on March 7th
* After taking time off work to be available for this call - it's not possible to do a personal call at the office - I receive an email on the morning of the 7th stating that the coach has needed to cancel the appointment; please reschedule
* I reschedule the appointment for 1pm Central on March 24thI give specific instructions that the coach is to call my cell phone - ###-###-####This may be verified, as all calls with Red Brick Health are recorded
* On the 24th, I am at home with my cell phone ready for the call - again, taking time off work to be available for this coaching sessionThe Red Brick Health procedure is the coach calls out; we are not able to call in to the coa

Redbrick has a tracking program to collect points to receive a discount on insurance premiumsEach quarter you have a deadline to enter the dataAccording to their system, I had until June at 1am to track informationI was tight on my points and logged in about 12:30am on June to enter the last two point I needed for the $rebateUnfortunately the system did not log the pointsSo when business hours resumed I called to resolve the issueThe original request Redbrick to send a image of the page showing that I had until 1amThey showed that I had entered the data at 12:30am, but their claim was that I had until 12:00am to enterI sent the requested informationThen I recieved an email stating that my request was deniedWhen I called they started that there was no longer a record that I entered data at 12:30amThey also stated that the previous customer service rep did not enter any notes about the conversationI want them to honor their deadline of 1am and allow me t

Red Brick is an organization that my company has associated with to facilitate healthier lifestylesWhen everything 'works', it works greatWhen ever there is a problem, good luck getting any kind of solution out of them
My most recent problem with RedBrick has been with the submission of my biometric screeningIt is a constant run around with why it's taking so longAfter waiting for days I submitted a ticket for a solution or information why it was taking longer than they told me it would (up to days)Four days later I get a response that it can take up to business days to process, despite it clearly stating days on their websiteSo I wait the additional days to make it business days and callI then get told, 'Well if we were working from bank holidays, technically Marint Luther King day was last week so we are still at business day's (so I guess they operate off bank hours), the customer rep mentions though that if I have my physical screening I can fax it to them so they can start processing it and it will probably be quickerSo I fax the screening in
So I waited more days and call again, and surprise surprise I get told that they don't count the initial day I took my screening, I will need to call again tomorrow since that day was the actual 15th business day they have until the end of the day to process my screening, even though she doesn't see it in her system anywhereAt this point, it's pretty apparent they don't have my screening, and don't want to remedy the situationI mentioned my faxed screening, and told it would be business days from that submission
At every opportunity their customer service reps 'pass the buck' and don't want to put forth any effort in working towards a solutionSince I've dealt with a few of them now and the behavior has been the same for each, I suppose you can chalk this up to a corporate cultureThe only satisfaction I have now, is knowing organizations like this typically fall apart when there is no effort put into customer service

Totally disappointed by their customer supportYou ask for anything and they don;t give timeline on when a certain request can be fulfilledNo followup emails or call

In I was being charged a 50$/pay period surcharge for tobacco, coming directly out of my paycheckI was instructed to take a 'Redbrick Journey' to remove the charge, and I didThe charge was removed and I was no longer getting 100$/mo taken out of my paycheckIn late 2015, my company stated that benefit enrollment was open, and by doing nothing, benefits would remain the sameI did nothing as my benefits were just fine at the end of At the beginning of 2016, imagine my surprise when I noticed 50$/mo being charged again to my accountI contacted RedBrick in late february - they told me it was optum bankI contacted optum bank, they told me it was redbrickI contacted my hr service center, they told me they haven't received the information from Redbrick
I then contacted redbrick again and they told me the best way to get the charge removed was to complete a redbrick journey for tobaccoI did so, which took a significant amount of time, all the while being charged

My husband's employer has this company for health assessment, but they really suckSlow services even with computers, and the representative that I talked to on the phone doesn't know what she/he can and cannot do

I work for international paper company, they provide a health incentive that is administered through redbrickIf we do an approved activity, minutes a day, we earn points if you earn points in a quarter, Redbrick is supposed to pay dollars into our Health Reimbursement AccountI earned the points but have not received my dollars into my HRAI have spent many hours on the phone with Redbrick trying to solve this issue

I am rejecting this response because: Redbrick is the ones that wrote the software and they control what data is recordedSure they say I have no proof they are stealing from employees on a massive scale, would it be in their interest to record this? The is a distgusting situationI am filing a complaint with the FBI White Collar Crime Divison I hope they can do something

I am extremely angry as I have had a problem for several months now RedBrick Health refuses to resolve my issue and says it's my employer's fault when THEY ARE THE ONE'S SENDING MY EMPLOYER ERRONEOUS INFORMATION FROM THEIR FILES
I participate in the Wellness program in which I receive $each month for healthy life credits for me and my spouse I should receive $for me and $for my spouse; a TOTAL OF $PER MONTH, each month
For Jan, Feb and Mar of I have only received credits for my spouse; I HAVE NOT RECEIVED THE CREDITS FOR MYSELF
I changed from a Jawbone to a FitBit fitness tracker, and synced my Fitbit Saturday, September 15, My Fitbit has been tracking my activity since then; however, on RedBrick's website my information suddenly disappeared from their system and MIRACULOUSLY REAPPEARED a few month later NO ONE IN THE CUSTOMER SERVICE DEPT KNOWS ANYTHING THEY DON'T KNOW WHY, CAN'T FIND OUT WHY, AND DON'T CARE WHY THIS KEEP

Hi ***, We apologize for this consumer’s unsatisfactory experience with RedBrick Health The time zone issue raised by the consumer has been resolved, and the $incentive has been processed and delivered to the consumer’s employer.