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Reddi Industries

6205 E Kellogg Dr, Wichita, Kansas, United States, 67218-1746

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Reddi Industries Reviews (%countItem)

Jeff with Reddi came out to service our sprinkler system, which had many problems. He fixed all of them in less than an hour at a very low price. He was very honest and showed us several tips for keeping our system operational.

Called for a free estimate was not free received a bill 51 days later. Want account credited back for the charges.
*** I called for a free estimate as advertised by their company and referred by two people I know. They never mentioned any charges will be due as it was a free estimate. They gave me an estimate and never billed for the estimate at time it was done. I did get other free estimates and chose another company to do the work. Much to my surprise on *** I received the first statement from Reddi advising me my account was over due. I didn't really understand why I was being billed at a later date for a free estimate. I call on *** and no one was available to answer my concerns. On *** a person called and left a message stating since they had to actually look inside the unit it was no longer a free estimate and the I had to pay for the person to look at the system. I guess I am at a loss here as to how a person would do an estimate without actually looking at it. The Tech has to do what ever it takes to do the estimate and they gave me a price for repairs. Not once was I told or received an bill for a technicians service until 51 days later. I feel like I have been taken advantage of here especially with the late date they decided they wanted to charge for the free estimate. I *** have to be selective in whom I chose to do business with. Reddi should not advertise free estimates if that is not the case and they wait to long to let people know. Very disappointed in the inter action with them, apparently customer service not high on there list.

Desired Outcome

want the *** charge removed from my account

Customer Response • Dec 13, 2019

They emailed yesterday gave a credit for the charge removed it from my account

These people are wonderful! They aren't simply out to get your money. They truly care about their customers. Every time we have a tech come out, they are friendly, courteous, and know exactly what the problem is. Today we had Kenneth and he was wonderful! They also will give you tips to help you and not charge you an arm and a leg for their work. You won't be sorry when you have them come out to work for you.

Technician very friendly and professional! Explained everything and answered all my questions! Very courteous.

No invoice given at time of servNot enough information given at time of service, was overcharged and no information given to each charge on invoice.
I had a small leak at the bottom of my water heater. I called Reddi Root'r because they had a sign on water heater announcing that they would give me $*** for my heater.They looked at heater and I said hope they could fix. Next thing I know they were installing a new one telling me the heater was $***. I said hope not, that is too much. when done,said cost was $***, no paperwork to show breakdown of cost of heater and other parts, labor costs and told me an inspector would come and charge $*** for inspection. I called the company office next morning to talk to Mamager about problem and an invoice was e-mailed that only had totals and no information I was looking for. I went online to look up heater and the size and type I got was listed as $***. I have checked with several others that have had a new heater put in with a well known local plumber and the highest amount was *-***. I feel sometimes that single senior citizens may be taken advantage of. I just want justification of what was done and what was charged. The inspection team did not show up and did not call. Thank you for your time.

Desired Outcome

Explanation of charges and hopefully refund.

Reddi Industries Response • Jun 25, 2018

Have called customer and resolved the issue

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Address: 6205 E Kellogg Dr, Wichita, Kansas, United States, 67218-1746

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