RedFox Powersports Reviews (52)
My daughter requested a four wheeler for Christmas and since it was last minute, I searched the internet for a company I could get one by Christmas. This seemed to be the answer. I later received an email stating it would not arrive by Christmas. Therefore, I called and cancelled my order when I was told it would be 2 weeks late. I did not receive a confirmation email by the end of the day as I was told I would. Later in the week after receiving an email that my order was shipped, I responded to a "do not reply" email, that my ordered was cancelled, even provided phone records. I later spoke to a customer services representative, Sylvia, who told me there was no manager I could speak with and that I could only email my concern, but there was nothing that could be done that they have no documentation of my call where I cancelled my order. I have not opened the package as my attorney will handling things from here.
Me: Hello I placed an order yesterday and asked for fast shipping. however I never received confirmation of my order to my email
Silvia: We are busy at the moment. Sorry about that. Leave us your email and we will contact you as soon as possible.
Me: You guys are extremely busy bc I have been unable to speak to anyone since yesterday
i'm a bit concern I may just cll it off and find a store in state to ensure I have the Christmas gift
Silvia: hello anything ordered today is not making holiday delivery
Me : I ordered yesterday
Silvia: order number?
ME: I dont have the order number - I never received a confirmation email
Order name is "BLEEP" or
"BLEEP" with one of the emails that I provided
Silvia: I need the order number
it was 100% issued to you when you completed the order
it is your responsibility to take this down
Me: that's why i'm reaching out to you all. most companies send you a confirmation email I'm sorry to have bothered. I'm sorry I didn't take the number down, and assuming I would get a confirmation email.
Silvia: we do send one once shipped but the order number was issued to you when the order was concluded
Me: So there is no way to find the order number is what yo're saying ?
Transcript has been sent
She closed the chat !
over 200 calls in 2 weeks, over 60 emails no response
they will not send even a bill of sale, no title even my 200 cc scooter is full paid for
I filed a complaint with the BBB, and consumer protection agency. My attorney is waiting to see what the mentioned agencies can do, then we will proceed with our initiative
DONT NOT BY FROM THE SCAMMERS (red fox powersports)
I just bought from them in September 2500.00$ I didn't get anything then I finally get an email with a tracking number but it's not ups or Fed ex it's some place iv never herd of. I also found charges for PayPal and some other places on my credit card now iv got a 2 $ balance I'm broke now and still I never got bike yet. And I dread actually getting it now because I'm thinking it's gonna be damaged. I don't know what I can do I filed my report with the feds what else is there? Also I ordered from CA in lapuente but it's being shipped from Dallas I just don't understand. 🥵😥 I'm physically just exhausted over it.
An attorney with topclassactions has gotten in touch with me about redfoxpowersports scamp past the word, sign into topclassactions
The first delivery came broken. I had to refuse the order. had to fight with them, to reorder.
By March 2020 I got a bike. It blew fuses each time I tried starting it. Then the circuitry melted and I had to take the bike to a shop. I had 2 mechanics work on it. Spent 1000 on top of the 2500. After the second mechanic said he won't work on it any longer. can't figure out what is wrong but it won't start.
I am left without 3600 or so and a pile of junk in my garage. The Red Fox thieves won't even answer the phone.
They should not be allowed to do business any longer.
. You must have bill of sale place of origin and list price and that ain't come from them. And this is all in first month! I'm on month 4 I have it running but still cant reach company no title no tag only regrets!
Owned a go kart I purchased for my son a week now. It broke down within 3 hrs of him driving it. It's impossible to get ahold of anyone at this company. Tried calling and there live chat, it just says someone will contact me and knowbody ever does. I just bought parts from another company and fixed it my self. I'm glad I didn't purchase the extended warranty because warranties only work if you are able to get ahold of the company and thats not going to happen!
After my experience with this company, I could kick myself for not checking the reviews prior to placing my order! I am so disappointed. What a scam!
I ordered a scooter from them on Feb 10, 2020 which was listed as being in stock, however, a month later I am still awaiting their processing and shipping of my order. My order is now listed as, "on Hold-preorder." After repeatedly contacting them, I was advised that they were awaiting receipt of the scooter and it isn't expected until mid-April so, I can't expect delivery until the end of April. However, they did not delay in charging my credit card! I am very disappointed with this company!
Bought a stag 300 scooter opens it up drove 2 miles started blowing fuse wireing in these are junk no body wants to work on them save your money ps said would send parts that was a month ago cannot contact them do not want to stand behind their product at all go somewhere else to spend your hard earned money some place that will appreciate your business
WOW! After seeing these reviews there's no way I should have purchased from them. My Son Cart arrived later than expected and not assembled. I think the pressure of repeated calls for my refund but I still got the wrong Cart. I paid for one with reverse but didn't get it. I'm contacting the better business bureau today and will certainly speak with legal to see if a class action can take place! With this many complaints this Company is taking advantage of Consumers.
I filed with the federal bureau of investigation internet fraud. And I'm gonna file every single day until they do something I haven't even gotten my bike yet. I'm already disappointed. I feel with this many complaints. It's disaster coming. I wanna cry😥😢
I so agree with you! I didn't check reviews prior to my ordering either and I am so angry with this company. They immediately charged my credit card, but I'm being told now that they don't even have the scooter in stock, even though it was listed as in-stock when I ordered. My order is listed as being a pre-order, on hold until they receive the scooter. If they do ship when they say, it will be 2 months after ordering. What a rip-off!