Redfox Powersports Reviews (59)
I purchased a 250cc scooter that was supposed to be legal in all states. I bought in the state of NJ and they would not register the scooter because the VIN # does not show up in anyone's database. Please continue to contact this company until they resolve our issues. Let's tie up the phonelines with our complaints so they are unable to conduct their business. When you call they will hang up on you, but just call back 50 times. If everyone does this they will be unable to conduct their business. Hours are Pacific Time 9:30am-12noon then 3pm-5pm. Phone is 877-266-2148. I called them 61 times today. They hung up on me 60 times and picked the phone on lucky 61. Speak to Jimmy the [censored] owner. Press Option 1 for sales.
My daughter requested a four wheeler for Christmas and since it was last minute, I searched the internet for a company I could get one by Christmas. This seemed to be the answer. I later received an email stating it would not arrive by Christmas. Therefore, I called and cancelled my order when I was told it would be 2 weeks late. I did not receive a confirmation email by the end of the day as I was told I would. Later in the week after receiving an email that my order was shipped, I responded to a "do not reply" email, that my ordered was cancelled, even provided phone records. I later spoke to a customer services representative, Sylvia, who told me there was no manager I could speak with and that I could only email my concern, but there was nothing that could be done that they have no documentation of my call where I cancelled my order. I have not opened the package as my attorney will handling things from here.
Me: Hello I placed an order yesterday and asked for fast shipping. however I never received confirmation of my order to my email
Silvia: We are busy at the moment. Sorry about that. Leave us your email and we will contact you as soon as possible.
Me: You guys are extremely busy bc I have been unable to speak to anyone since yesterday
i'm a bit concern I may just cll it off and find a store in state to ensure I have the Christmas gift
Silvia: hello anything ordered today is not making holiday delivery
Me : I ordered yesterday
Silvia: order number?
ME: I dont have the order number - I never received a confirmation email
Order name is "BLEEP" or
"BLEEP" with one of the emails that I provided
Silvia: I need the order number
it was 100% issued to you when you completed the order
it is your responsibility to take this down
Me: that's why i'm reaching out to you all. most companies send you a confirmation email I'm sorry to have bothered. I'm sorry I didn't take the number down, and assuming I would get a confirmation email.
Silvia: we do send one once shipped but the order number was issued to you when the order was concluded
Me: So there is no way to find the order number is what yo're saying ?
Transcript has been sent
She closed the chat !
over 200 calls in 2 weeks, over 60 emails no response
they will not send even a bill of sale, no title even my 200 cc scooter is full paid for
I filed a complaint with the BBB, and consumer protection agency. My attorney is waiting to see what the mentioned agencies can do, then we will proceed with our initiative
DONT NOT BY FROM THE SCAMMERS (red fox powersports)
I just bought from them in September 2500.00$ I didn't get anything then I finally get an email with a tracking number but it's not ups or Fed ex it's some place iv never herd of. I also found charges for PayPal and some other places on my credit card now iv got a 2 $ balance I'm broke now and still I never got bike yet. And I dread actually getting it now because I'm thinking it's gonna be damaged. I don't know what I can do I filed my report with the feds what else is there? Also I ordered from CA in lapuente but it's being shipped from Dallas I just don't understand. 🥵😥 I'm physically just exhausted over it.
An attorney with topclassactions has gotten in touch with me about redfoxpowersports scamp past the word, sign into topclassactions
The first delivery came broken. I had to refuse the order. had to fight with them, to reorder.
By March 2020 I got a bike. It blew fuses each time I tried starting it. Then the circuitry melted and I had to take the bike to a shop. I had 2 mechanics work on it. Spent 1000 on top of the 2500. After the second mechanic said he won't work on it any longer. can't figure out what is wrong but it won't start.
I am left without 3600 or so and a pile of junk in my garage. The Red Fox thieves won't even answer the phone.
They should not be allowed to do business any longer.
. You must have bill of sale place of origin and list price and that ain't come from them. And this is all in first month! I'm on month 4 I have it running but still cant reach company no title no tag only regrets!
I'm having same issues no bill of sale did you ever get it. They keep giving me the rin around..
Owned a go kart I purchased for my son a week now. It broke down within 3 hrs of him driving it. It's impossible to get ahold of anyone at this company. Tried calling and there live chat, it just says someone will contact me and knowbody ever does. I just bought parts from another company and fixed it my self. I'm glad I didn't purchase the extended warranty because warranties only work if you are able to get ahold of the company and thats not going to happen!