Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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First experience with them was positive. Not so much for my next experience. I receive constant promotions from them and tried to redeem one. I accessed their site through Facebook for the item advertised but there was never a space to add the $15 discount that was sent me by email. When placing the order I entered personal info and credit card info and expected a final screen with the shipping info and tax added and a place to add the discount......that didn't happen. After many emails to them with unsatisfactory results I said to just cancel my order. I was told they couldn't. So much for a discount that they say "can be used on any purchase even if it means you get the item free".
We hate to hear you had a less than positive experience with us. The reason you were unable to apply the $15 discount to the item you selected is because as listed in the email offer, we do not allow for stacking of multiple promotions or discounts together on one order.
In this case the item was already discounted 54% off the original price, so the discounts would not be combined and apply an additional $15 off that.
We do have a huge collection of items you can use this $15 offer on, including several that are priced under $15 and would be free items, plus the cost of shipping.
Been 6 weeks of waiting for order. Will not answer phone or call you despite numerous attempts and will not provide ANY shipping information via email
Placed small custom (if you want to call 5 letters cut out of a small sign "custom") order from this company, what a mistake. Took 3 weeks to make and ship one sign (I get it, times are tough) which ended up "getting damaged in transit." Spoke to a rep who informed me that it would be "restored and shipped out immediately." Here I am thinking they'll be rushing to fix my damaged order I never received. Well, two whole weeks go by and I receive an email from another rep who wants me to confirm my shipping address because she restored my item! Um excuse me? Why wasn't my item "restored" in the past two weeks and why do I have to "confirm my shipping address" a SECOND time when it was already confirmed with the first rep two weeks ago and is also clearly on my order? Customer service will NOT pick up the phone nor listen to or return any voice mails...so don't even bother trying. They are extremely rude and condescending via email, ignore your requests to speak to a supervisor and refuse to even talk to you on the phone! "Veteran owned and operated"....you would think they'd have their customer service together? Couldn't be the furthest from the truth here unfortunately. Needless to say..EXTREMELY disappointed with Redline and will not be returning. It's been 6 weeks now and I still don't know when or if my order will ship. Demanded a refund but was informed a custom order can not be refunded...then I said it wasn't even made yet and they said it doesn't matter that's their policy. Just a horrible, horrible company with absolutely NO customer service looking to rip people off.
Ship items immediately with tracking information or give me a refund NOW
Thank you for letting us know about this situation. I apologize for the lack of communication and follow through that you have been dealing with.
I do see where the order was originally placed 7.4.20 and shipped out on 7.13.20. The person you spoke with on the phone 7.27.20 noted your report that the UPS tracking information showed your package was damaged in transit and took action to get the order reprocessed on our end. We then received a notification from UPS that the package was damaged on 8.4.20, which is why we reached out to you that day. I know how frustrating this is for you, but an order being damaged during transit to you is not something we could have anticipated or controlled.
The remake of your order has been expedited and as soon as we have new shipping information available we will reach out and provide it via the email address associated with that order.
You will also receive a call from our Customer Service Manager who will personally own this to resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
Funny how I can only get a response from this company AFTER I file a complaint. The way this company treats their customers is UNEXCEPTABLE! I will NOT close this case until I receive my items and they are in good condition. Then and only then will this case be closed and I will no longer be recommending or ordering from them again.
I completely understand your frustration with this situation.
While we could not have predicted or prevented your order being damaged while in transit with UPS the urgency for the order to be remade and the communication to you is completely within our control.
As we committed to you, your replacement order has been completed and shipped. Our Customer Service Manager called and left a voicemail for you providing this update and we have also followed up with the tracking information to the email address associated with your account.
Your order is scheduled, as of now, to be delivered this Saturday, 8.15.20. We will be reaching back out to you in a few days to confirm delivery.
On May 29th I purchased 3 metal items LOVE HOPE and a Tree of Life On June 23 I received 2 tin crosses with doves Not my purchase No response
Order number XXXXXXX I ordered Love Hope and the Tree of Life in black metal My purchase price was 47.95
On June 23 I received a package containing two crosses with doves I did not order this
I emailed and called I have left messages and all I have received is a complaint form and an automated message that said you didn't purchase this product ? Would you like it for 25% off? I live in the mountains 25 minutes from a post office I want what I purchased not the mistake they sent me You can not reach a person at Redline They are quick to take my money but not very good at remedying there mistakes I want what I paid for
I want my product ! I would like to have a response from a life person
Thank you for letting us know about this mix up. I apologize we sent you the incorrect items but I will get your correct order shipped out to you as quickly as possible. As soon as it is shipped I will reply to the email associated with the order and provide the tracking information.
I know you dealt with a delay for the first shipment, but I assure you this will be a quick turnaround and I will follow up with you.
I was promised a credit to my credit card on 6-9-20 and don't have it yet.
I have sent them their on line contact form 5 times since 6-2-20. I have left multiple messages on their recorder. They make it VERY difficult for a consumer to have actual contact with a human being. I have spoken to one person about this and he was very rude.
What is wrong with customer service these days that the consumer must BEG for their promised return of THERE money.
VERY DISAPPOINTED.
I want my credit due me made back onto my credit card.
I would like to apologize that you have not yet seen the credit for the cancelled items applied back to your credit card and for the lack of response to your correspondence.
On June 9th the refund was submitted which generated the email confirmation you received. This was process was completed successfully through PayPal with transaction 3WRXXXXXDTXXXXXXL. I will send you the screenshot confirmation of where this was completed to your email associated with your order. Once this was completed through PayPal the credit to your card would then be applied by PayPal. Unfortunately we are not able to provide any additional information on their processes and timelines.
The customer service team is working hard to get caught up and respond to all of our customer inquiries. I do see where you received our automated response asking for inquiries to be placed through our online forms and requesting that you then wait until you hear back from a customer support agent before sending multiple emails. We answer emails in the order that they are received and every email sent in after the first one pushes you and your concerns back further in the queue. We are working around the clock to combat the delay in communication and will back up to date in the next coming weeks.
(The consumer indicated he/she ACCEPTED the response from the business.)
I called PayPal and gave them the code number about the credit. They could not find that number and said it did not exist. I emailed Redline this info. I am so tired of this so I am just going to NEVER shop of their site again and that is it.
Received wrong product. Unable to get a hold of company by email, phone, or other means.
My order was shipped around 6-5-2020. I received the wrong size piece of product. I reached out to the company a day or so later. I called the number listed and all I got was an answering machine to leave a message. I left a message and have not received a call back. I also went thru the support channel by email and have not got anything back yet. I called again on 6-30-2020 and left another message. This was a gift for my wife for mothers day and I have been trying to get it replaced since I got it with no luck.
I would like the product that i paid for or my money back and i will return the product sent to me at the companies expense.
Thank you for letting us know the incorrect item was shipped to you. I apologize for our lack of communication and timely response from the customer service team.
We have gotten the correct item shipped out to you today, and have sent the tracking details, USPS XXXXXXXXXXXXXXXXXXXXXX, to the email associated with the order. We will follow up with that same issue in a few days to confirm delivery with you.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company shipped out the correct item.
Waiting for 3 months. No updates or response to inquiry!
I apologize for the delay and confusion. I do show your order was shipped but was returned to us due to a shipping error. Your medical cross was shipped on 04/30/20 and then returned. I apologize and will get that re-shipped to you and update you with a tracking number via your email address provided when placing your order. Your re-ship will go out today 06/30/20
I've yet to receive product or an estimated ship date; all messages gone unanswered.
I placed an order on 5/22/2020 and was charged $73.17 immediately on my Visa card ending in 4756. I've yet to receive product or an estimated ship date; all messages gone unanswered via email, support form on website, and Facebook Messenger.
Order XXXXXXX
Tree of Life - Monogram Ã?
Small / Black Matte
I understand that this is a custom order but I needed it by a specific date. The lack of customer service is appalling.
I would like to be contacted by phone or email by a person, not an automated unhelpful reply. I would like to receive product by next Wednesday, 7/1/2020. I am even willing to pay for extra shipping charges although that's not necessary.
Thank you for reaching out. I understand your frustration in wanting to get your order fulfilled and not hearing back from our customer service team.
We do have our lead times listed on our website so that everyone can be fully aware of the expected wait time. Generally speaking, our products can take (not including weekends), upwards of 3 weeks for our non-custom stock items, and up to 6 weeks for our flags/eagles, apparel, monograms, and customized pieces to be created and shipped out.
Your order contains a Tree of Life Monogram so the expected turnaround time would be about 6 weeks from the date of order.
Your order is actively being worked to be completed as efficiently as possible without sacrificing the quality of our pieces. As soon as your order is completed and ready for shipment we will send you an email with the tracking information to the email address associated with your order.
Customer service is working as diligently as possible to respond to everyone and we apologize for the delays in reaching back out since your correspondence last week.
Please let us know if there is anything else we can do to assist.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, this retailer does have lead times listed on their website, but they are deceptive and false. " All lead-times are based off of the customer's order date and may arrive sooner than the averages listed below:" "Steel Decor (Flags and Custom Monograms): 3-6 weeks". If you review the Redline Steel website, you will not find anywhere that they state that their shipping does not include weekends per the response. As a consumer who was charged BEFORE product was complete or even shipped, I should not have to calculate what 3-6 weeks is 'not including weekends.'
While I appreciate the response that my product has an expected turnaround of 3-6 weeks, meaning it will ARRIVE to my shipping address within 6 weeks per the website, I would like to know the estimated ship date. If the order is truly 'In-Production' as listed in order status and as indicated in the response as being worked to be completed, the retailer should be able to provide this information.
My expectation is that I will receive an estimated ship date and an estimated receipt date. If this cannot be provided, I would like a full refund on my credit card as I have not received product nor have I been provided with an ETA.
This order was shipped out today and as indicated, the tracking details were delivered to our customer via the email associated with the order.
Because of delays currently being experienced through the USPS, we are not able to give you the delivery date, but the link was provided to track this package through transit.
(The consumer indicated he/she ACCEPTED the response from the business.)
Product was not picked up and actually shipped for over a full business day. However, it was finally delivered on 7/7/2020.
I would have preferred to not have to open a complaint, like many other consumers, in order to get action. Thankful to have the product after spending hard earned money on it.
Buyer beware! Company is using Covid-19 as excuse in not shipping orders. Complaints on Revdex.com show is goes back to at least February 2019
I apologize for your frustration. We are instructed to follow the CDC guidelines and keeping our employees safe is important to us. By doing so, we limited the amount of employees we had per station and shirt. This did cause a delay in production, however we are running 3 shifts here at Redline and are working as quickly as possible to get every order out within lead-time if not sooner. I do show that your order was delivered 06/22 and confirmed with tracking. I have sent you a email requesting the information from the missing pieces. I am happy to get those product pieces shipped out to you on confirmation. Thank you !
Order # XXXXXXX ordered on 5/15-not one response since- 3 emails sent to business-called no answer- help form says if order over 3 wks they'll respond
Order XXXXXXX - ordered 5/15 - numerous emails no reply - numerous calls no answer
$102.28
I would like my order ASAP. 6 weeks is ridiculous for a non custom order and it's still not in ship status
Thank you for reaching out. I understand your frustration in wanting to get your order fulfilled as soon as possible.
We do have our lead times listed on our website so that everyone can be fully aware of the expected wait time. Generally speaking, our products can take (not including weekends), upwards of 3 weeks for our non-custom stock items, and up to 6 weeks for our flags/eagles, apparel, monograms, and customized pieces to be created and shipped out.
Your order contains both a customized monogram and apparel so the expected turnaround time would be about 6 weeks.
Your order is actively being worked to be completed as efficiently as possible without sacrificing the quality of our pieces. As soon as your order is completed and ready for shipment we will send you an email with the tracking information to the email address associated with your order.
Customer service is working as diligently as possible to respond to everyone. I do see where you reached out through chat yesterday, 6/23/20, and were responded to within 10 min with this information (see attached).
Please let us know if there is anything else we can do to assist.
Order was placed on April 26th and I have called and left message 4 times and sent 3 emails asking for ship date. My order is XXXXXXX. I have heard nothing back. Their response is horrible and needs to be addressed. They already billed my credit card and I cannot get any response
Product_Or_Service: metal american flag
Order_Number: XXXXXXX
Contact by the Business Call me back or email and acknowledge they have received my request
Thank you for reaching out to us, and thank you for supporting a veteran owned company! I do have your order XXXXXXX open in front of me now, and it is currently in production to be completed.
Generally speaking, our products can take (not including weekends) up to 4-6 weeks for our flags/eagles, apparel, monograms, and customized pieces to be created and shipped out. Once your order has been fulfilled and placed for shipment, you will receive a shipping confirmation email with your tracking information.
We are excited to get your order to you as soon as possible, in the meantime, please let me know if you have any questions or concerns, I am always happy to help!
(The consumer indicated he/she DID NOT accept the response from the business.)
Just received my product and mounting hardware I ordered was missing. This company is incompetent.
What a great company! It's a blessing to everyone! I love it!
Thank you for your support. As a small business, we would not be where we are without customers like you! THANK YOU!!
Redline steel is not only a great company, but it also provides quality customer service and products that would leave you highly satisfied upon receipt.
Thank you so much for your support !!!
Great quality products, made in USA and Veteran owned, wonderful customer service
Thank for you your support !
Great customer service! Love the personal Facebook interactions. Great products and fast shipping.
Thank you for your support !!
This company is awesome. They respond quickly to questions. Their shipments are accurate and timely. Their products are 1st quality and arrive as described.
Thank you for your support !!
I have bought many pieces from Redline Steel. It is an awesome high quality company, with superb customer service. I have loved every one of my purchases!
Thank you for your continued support !!
Fast, accurate, friendly, informative, exemplary service. This is a Veteran owned and operated company. It is always giving back. You could not find a better company to buy from. I love them there more like Family.
Thank you for your support. As a small business, we would not be where we are without customers like you! THANK YOU!!
Awesome company, awesome people. Products are top of the line. Can't beat their prices.
Thank you so much!
This is an amazing company. The owner is so awesome. I'm never disappointed with the product, price or customer service
Thank you so much!
They have a wonderful array of products and price range. I have not been disappointed with my purchases or the customer service experience.
Thank you for your support. We appreciate your business and look forward to working with you again soon. THANK YOU !