[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me since they have refunded the $back to my account
Mr [redacted] , It is to my understanding that you have been contacted by Redstone Payment Solutions and your issue has been resolved We appreciate your business and apologize for the inconvenience and look forward to working together in the future
Mr [redacted] : It is to my understanding that you were contacted by Redstone Payment Solutions and your dispute has been resolved We appreciate your business and apologize for any inconvenience,
When setting up with Redstone all communication was done either by phone or fax I dealt with a [redacted] The first document that I sent you is a copy of the offer she faxed to me in April That copy also has her notes and my notes about what they were offering Then the last four documents are a merchant application There was never an official "contract" She faxed me the blank application and I filled it in and faxed it back to her on 7/12/As I stated I had asked from the beginning about an early termination fee (as I do not deal with companies that charge them) and was told there would not be one if we were to ever need to close our acct Then I also show where she waived any annual fees and I have noted that she said there was no minimum monthly processing amounts listed on the account Once I filled out the application, Redstone sent me a credit card processing terminal and we started our processing with them The offer sheet and the application is the only paperwork I have with Redstone, it is all they required when setting up our account I asked [redacted] if there was anything else I needed to do or any more paperwork that needed to be reviewed and she said I had did all that I needed to As you will see there are NO early termination fees or minimum monthly processing amounts listed on the application, as I said When first contacting [redacted] about possibly closing our account back at the end of last year, she said that there was in fact an early termination fee, I told her then that I was told there would not be As I had these papers stored at a different location and could not easily access them while talking to her, I asked if there was any other way to close the acct She specifically told me that I could send ANY quote from another processor and if they could not beat that quote then we could close the acct, during this conversation at no time did she say there were any limitations on how many could be sent from each processor I sent ONE quote, in which she said they could beat After receiving this info I contacted the gentleman that had sent me that quote and explained to him what [redacted] had said (I sent him a copy of the email she sent me) He said that they were saying he was going to be charging things that he does not even charge He agreed to rewrite the quote so that they would understand what he actually would be charging I then sent this info to *** After sending numerous emails and waiting several weeks, I called ***, at which time she informs me that they will NOT look at any more quotes She said, "we looked at one and we will not look at another We beat that quote so you cannot be released from your contract" I quickly questioned her on the fact that she had clearly told me that they would look at ANY quote At this point in the conversations I was getting very irritated as I do not like being lied to She tried to make excuses and that made me even more upset At this point I decided I did not want to deal with Redstone anymore However, since, at the time, I did not have my notes and application in hand, I sent [redacted] an email on January 12, 2015, that said that I would keep the account open but that I wanted it closed the very day the contract ended I did not want to take a chance of them saying it AUTO RENEWED like I've read other businesses said they'd done to them I processed 1/the month of January and then decided that due to their dishonesty that I would just unplug my machine I was more than willing to pay them the monthly statement fees that are standard which I think add up to around $per month until the end of the contract term Then, with no call, no letter, no nothing, they deduct $from our account Needless to say I was very upset I called [redacted] and she said because I had quit processing that I was in breach of contract and they closed my acct and charged me an early termination fee [redacted] I think they couldn't beat the quote but was unwilling to let me out of the contract, It's irrelevant now as I was told by [redacted] May 21, 2012, that there would not be an early termination fee listed on our acct(nor was there any listed on the application) Since there was no minimum monthly processing amount listed on the application (which is what [redacted] said) then when I stopped processing there shouldn't have been any problems Now that you have my paperwork showing what I've been saying all along then I want my $back immediately They may have the time to waste trying to be dishonest but I don't want to waste anymore of my time on them[redacted]
Ms [redacted] ***/ Ms [redacted] ***: It is to our understanding that your complaint has been resolved We appreciate your business and apologize for any inconvenience we may have caused
Mrs***, In response to your concern, our records indicate that the application was signed on 8-11-and approved on Mr [redacted] contacted Redstone Payment Solutions on for the amount of the early termination fee (ETF) Being that the account had only been opened for months of the of the signed agreement; the early termination fee was quoted as $due to the months remaining before the end of the term On Mrs [redacted] called in and left a message for a return call The call was returned and the ETF information was requested again Once the information was confirmed at $2603, Mrs [redacted] disconnected the call At this time, there is no processing on the merchant account and the ETF has yet to be applied but based on the terms of the agreement, the fee is valid
Revdex.com:
This letter is to inform you that Redstone Payment Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/10/2016 and assigned ID [redacted]
[redacted] Sent: Friday, February 12,...
2016 11:16 AM Subject: FW: [redacted]/ Redstone Revdex.com complaint Hello I just wanted to let you know that Redstone is furnishing me with a settlement of the entire amount they charged to my account. I have not yet received the money. Thank you
Regards,
Dear Mr. [redacted], It is to my understanding that you were contacted by Redstone Payment Solutions to discuss your concerns and your dispute has been resolved to your satisfaction. We appreciate your business and apologize for any inconvenience this may have caused.
Mr. [redacted], As mentioned in response to your initial complaint, Redstone has not had any issues with the phones as your original complaint states. The phones were working on the date (120916) of your complaint and there have been no issues before or after that date. The only way that Redstone knew that you were disgruntled, is because you filed a complaint. We feel the complaint is unjust because the phones have not been down and Redstone takes customer service very seriously, at all times. Customer service is a priority and that is the reason you were immediately contacted when we received the notice. You were contacted from our office and advised that the phones were not down and we had been receiving calls without issue. When you were asked for the reason of your call, we were told that your terminal was not getting power to it. After several unsuccessful steps, you stated the light was lit on the power-pack but power was not reaching your terminal. Redstone then offered you a free replacement terminal, which you refused and stated that your brother, who is an electrician, would look at it because it has not worked in over a week. At that time, you were informed that there had been no processing on your account since October 30 2016. Based on the information received during that conversation, it was determined that you had switched processors and there were still nine months remaining in your agreement with RPS. Section 17 of the agreement covers the exclusivity statement regarding more than one processor, which results in a breach of agreement. Therefore, due to the breach of agreement an early termination fee is warranted and you have since rejected that fee from your bank. The early termination fee was rejected from your bank on 122016 and has NOT been collected. In your statement you mentioned that, “as a businessman you have the right to select a processor to use and when not to use”, RPS can respect your how you feel but also, as a businessman, it should be understood that when a client signs an agreement, you expect them to abide by the terms, as in your own business. Therefore, as a result of the differences, the early termination fee has been forwarded to collections for processing, as a valid fee. After several attempts to resolve without compromise or resolution and after explaining that the only way to avoid the fee would be to complete your processing agreement, Redstone Payment Solutions considers this issue closed. Customer Service is very important to Redstone and we make every effort to ensure that our merchants needs are resolved as quickly as possible, which we attempted to do in this instance but you refused.
Mr. [redacted], It is to my understanding that you have been contacted by Redstone Payment Solutions and your issue has been resolved. We appreciate your business and apologize for the inconvenience and look forward to working together in the future.
Revdex.com:
This letter is to inform you that Redstone Payment Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/12/2017 and assigned ID [redacted]
Regards, [redacted] Cleveland
Dear Ms. [redacted] It is our understanding that you have spoken with the Operations Manager and your matter has been resolved to your satisfaction. We apologize for the inconvenience and wish your business much success. Kindest Regards,Redstone Payment Solutions
After researching our system, it has been confirmed that the phone numbers provided in this complaint were not located in our system. The contact name was located associated with a different number and a business of [redacted] Management. Now that we have received this request with the...
additional information, we have added it to our "do not call" list. We apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please see attached documentation.
Mr. [redacted]: It is to my understanding that you were contacted by Redstone Payment Solutions and your dispute has been resolved. We appreciate your business and apologize for any inconvenience,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Let's get one thing perfectly clear. I did not discontinue service with Redstone. Redstone discontinued their service with me, therefore this fee is bogus. In regards to phone service, you are correct that we did not have phone problems, but we did have terminal problems which was later discovered to be electrical. As far as not having any transactions for the period of time you claim, that is possible. We do not receive Credit card transactions on a daily basis. It is quite possible we did not receive any for weeks. Once again I DID NOT terminate my service with Redstone. Redstone DID terminate their service with me.
Mr. [redacted],
Thank you for your
feedback. As mentioned in the previous response, Redstone reviewed our records
and removed the contact information that was listed for [redacted] Company.
RPS also added your name and the contact phone numbers that were provided by you, to our Do Not Call List.
Our records indicate
that your number was called once and when the request was made to remove your
information from our system, we fulfilled your request. Please note that
we take your concerns seriously and make every effort to complete accordingly. Once again, we do apologize for the inconvenience to you and confirm that
your information is no longer a part of our call system.
Regards,
Redstone Payment
Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
WE ARE TALKING WITH OUR LAWYER MORE TO FOLLOW
Mrs***, It is our understanding that your issue has been resolved We appreciate your business and apologize for the inconvenience
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me since they have refunded the $back to my account
Mr [redacted] , It is to my understanding that you have been contacted by Redstone Payment Solutions and your issue has been resolved We appreciate your business and apologize for the inconvenience and look forward to working together in the future
Mr [redacted] : It is to my understanding that you were contacted by Redstone Payment Solutions and your dispute has been resolved We appreciate your business and apologize for any inconvenience,
When setting up with Redstone all communication was done either by phone or fax I dealt with a [redacted] The first document that I sent you is a copy of the offer she faxed to me in April That copy also has her notes and my notes about what they were offering Then the last four documents are a merchant application There was never an official "contract" She faxed me the blank application and I filled it in and faxed it back to her on 7/12/As I stated I had asked from the beginning about an early termination fee (as I do not deal with companies that charge them) and was told there would not be one if we were to ever need to close our acct Then I also show where she waived any annual fees and I have noted that she said there was no minimum monthly processing amounts listed on the account Once I filled out the application, Redstone sent me a credit card processing terminal and we started our processing with them The offer sheet and the application is the only paperwork I have with Redstone, it is all they required when setting up our account I asked [redacted] if there was anything else I needed to do or any more paperwork that needed to be reviewed and she said I had did all that I needed to As you will see there are NO early termination fees or minimum monthly processing amounts listed on the application, as I said When first contacting [redacted] about possibly closing our account back at the end of last year, she said that there was in fact an early termination fee, I told her then that I was told there would not be As I had these papers stored at a different location and could not easily access them while talking to her, I asked if there was any other way to close the acct She specifically told me that I could send ANY quote from another processor and if they could not beat that quote then we could close the acct, during this conversation at no time did she say there were any limitations on how many could be sent from each processor I sent ONE quote, in which she said they could beat After receiving this info I contacted the gentleman that had sent me that quote and explained to him what [redacted] had said (I sent him a copy of the email she sent me) He said that they were saying he was going to be charging things that he does not even charge He agreed to rewrite the quote so that they would understand what he actually would be charging I then sent this info to *** After sending numerous emails and waiting several weeks, I called ***, at which time she informs me that they will NOT look at any more quotes She said, "we looked at one and we will not look at another We beat that quote so you cannot be released from your contract" I quickly questioned her on the fact that she had clearly told me that they would look at ANY quote At this point in the conversations I was getting very irritated as I do not like being lied to She tried to make excuses and that made me even more upset At this point I decided I did not want to deal with Redstone anymore However, since, at the time, I did not have my notes and application in hand, I sent [redacted] an email on January 12, 2015, that said that I would keep the account open but that I wanted it closed the very day the contract ended I did not want to take a chance of them saying it AUTO RENEWED like I've read other businesses said they'd done to them I processed 1/the month of January and then decided that due to their dishonesty that I would just unplug my machine I was more than willing to pay them the monthly statement fees that are standard which I think add up to around $per month until the end of the contract term Then, with no call, no letter, no nothing, they deduct $from our account Needless to say I was very upset I called [redacted] and she said because I had quit processing that I was in breach of contract and they closed my acct and charged me an early termination fee [redacted] I think they couldn't beat the quote but was unwilling to let me out of the contract, It's irrelevant now as I was told by [redacted] May 21, 2012, that there would not be an early termination fee listed on our acct(nor was there any listed on the application) Since there was no minimum monthly processing amount listed on the application (which is what [redacted] said) then when I stopped processing there shouldn't have been any problems Now that you have my paperwork showing what I've been saying all along then I want my $back immediately They may have the time to waste trying to be dishonest but I don't want to waste anymore of my time on them[redacted]
Ms [redacted] ***/ Ms [redacted] ***: It is to our understanding that your complaint has been resolved We appreciate your business and apologize for any inconvenience we may have caused
Mrs***, In response to your concern, our records indicate that the application was signed on 8-11-and approved on Mr [redacted] contacted Redstone Payment Solutions on for the amount of the early termination fee (ETF) Being that the account had only been opened for months of the of the signed agreement; the early termination fee was quoted as $due to the months remaining before the end of the term On Mrs [redacted] called in and left a message for a return call The call was returned and the ETF information was requested again Once the information was confirmed at $2603, Mrs [redacted] disconnected the call At this time, there is no processing on the merchant account and the ETF has yet to be applied but based on the terms of the agreement, the fee is valid
Revdex.com:
This letter is to inform you that Redstone Payment Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/10/2016 and assigned ID [redacted]
[redacted] Sent: Friday, February 12,...
2016 11:16 AM Subject: FW: [redacted]/ Redstone Revdex.com complaint Hello I just wanted to let you know that Redstone is furnishing me with a settlement of the entire amount they charged to my account. I have not yet received the money. Thank you
Regards,
Dear Mr. [redacted], It is to my understanding that you were contacted by Redstone Payment Solutions to discuss your concerns and your dispute has been resolved to your satisfaction. We appreciate your business and apologize for any inconvenience this may have caused.
Mr. [redacted], As mentioned in response to your initial complaint, Redstone has not had any issues with the phones as your original complaint states. The phones were working on the date (120916) of your complaint and there have been no issues before or after that date. The only way that Redstone knew that you were disgruntled, is because you filed a complaint. We feel the complaint is unjust because the phones have not been down and Redstone takes customer service very seriously, at all times. Customer service is a priority and that is the reason you were immediately contacted when we received the notice. You were contacted from our office and advised that the phones were not down and we had been receiving calls without issue. When you were asked for the reason of your call, we were told that your terminal was not getting power to it. After several unsuccessful steps, you stated the light was lit on the power-pack but power was not reaching your terminal. Redstone then offered you a free replacement terminal, which you refused and stated that your brother, who is an electrician, would look at it because it has not worked in over a week. At that time, you were informed that there had been no processing on your account since October 30 2016. Based on the information received during that conversation, it was determined that you had switched processors and there were still nine months remaining in your agreement with RPS. Section 17 of the agreement covers the exclusivity statement regarding more than one processor, which results in a breach of agreement. Therefore, due to the breach of agreement an early termination fee is warranted and you have since rejected that fee from your bank. The early termination fee was rejected from your bank on 122016 and has NOT been collected. In your statement you mentioned that, “as a businessman you have the right to select a processor to use and when not to use”, RPS can respect your how you feel but also, as a businessman, it should be understood that when a client signs an agreement, you expect them to abide by the terms, as in your own business. Therefore, as a result of the differences, the early termination fee has been forwarded to collections for processing, as a valid fee. After several attempts to resolve without compromise or resolution and after explaining that the only way to avoid the fee would be to complete your processing agreement, Redstone Payment Solutions considers this issue closed. Customer Service is very important to Redstone and we make every effort to ensure that our merchants needs are resolved as quickly as possible, which we attempted to do in this instance but you refused.
Mr. [redacted], It is to my understanding that you have been contacted by Redstone Payment Solutions and your issue has been resolved. We appreciate your business and apologize for the inconvenience and look forward to working together in the future.
Revdex.com:
This letter is to inform you that Redstone Payment Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/12/2017 and assigned ID [redacted]
Regards, [redacted] Cleveland
Dear Ms. [redacted] It is our understanding that you have spoken with the Operations Manager and your matter has been resolved to your satisfaction. We apologize for the inconvenience and wish your business much success. Kindest Regards,Redstone Payment Solutions
After researching our system, it has been confirmed that the phone numbers provided in this complaint were not located in our system. The contact name was located associated with a different number and a business of [redacted] Management. Now that we have received this request with the...
additional information, we have added it to our "do not call" list. We apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please see attached documentation.
Mr. [redacted]: It is to my understanding that you were contacted by Redstone Payment Solutions and your dispute has been resolved. We appreciate your business and apologize for any inconvenience,
According to Section 8 Redstone is only allowed $375 for termination of contract after the initial (2008) contract period
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Let's get one thing perfectly clear. I did not discontinue service with Redstone. Redstone discontinued their service with me, therefore this fee is bogus. In regards to phone service, you are correct that we did not have phone problems, but we did have terminal problems which was later discovered to be electrical. As far as not having any transactions for the period of time you claim, that is possible. We do not receive Credit card transactions on a daily basis. It is quite possible we did not receive any for weeks. Once again I DID NOT terminate my service with Redstone. Redstone DID terminate their service with me.
Mr. [redacted],
Thank you for your
feedback. As mentioned in the previous response, Redstone reviewed our records
and removed the contact information that was listed for [redacted] Company.
RPS also added your name and the contact phone numbers that were provided by you, to our Do Not Call List.
Our records indicate
that your number was called once and when the request was made to remove your
information from our system, we fulfilled your request. Please note that
we take your concerns seriously and make every effort to complete accordingly. Once again, we do apologize for the inconvenience to you and confirm that
your information is no longer a part of our call system.
Regards,
Redstone Payment
Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,
WE ARE TALKING WITH OUR LAWYER MORE TO FOLLOW