[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Ms. [redacted]/ Ms. [redacted]: It is to our understanding that your complaint has been resolved. We appreciate your business and apologize for any inconvenience we may have caused.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me since they have refunded the $571.00 back to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. You have not addressed why you were making illegal phone calls to individuals. Well you may have removed my number, how many thousands or tens of thousands of other businesses are you calling illegally? There is a lot about this, you are violating it, and you apparently made no effort to correct your unlawful actions. I would be much happier to hear from you that you will cease calling people who are listed on the national do not call list, and that you would follow the law which requires that you must have an established business relationship with the person being called within the last three years. I don't think it's enough that when you were caught violating the law you simply exclude the one person who took the effort to complain. Remove everybody and don't call people on the do not call list.
Regards,
Ms. [redacted] signed a three year agreement with Redstone Payment Solutions on April 5, 2013, for two businesses, Gabe's Services and American Truck Services. The accounts were approved on April 16, 2013. The terms disclosed a three year term with a 1 year auto renewal. The...
initial term expired April 2016; both accounts stopped processing within the first week of June 2016. Ms. [redacted] contacted Redstone on August to close the accounts and was advised the she was in breach of the agreement and an early termination fee was due. The early termination fee was charged in August 2016 based on the number of months remaining in the agreement that was to expire in April 2017. Being that both accounts were in breach and in violation of the merchant agreement, both were charged the penalty as listed in the guidelines of the stated agreement.
Mrs. [redacted], In response to your concern, our records indicate that the
application was signed on 8-11-14 and approved on 8.12.14. Mr. [redacted]
contacted Redstone Payment Solutions on 3.12.15 for the amount of the early termination fee
(ETF). Being that the account had only been opened...
for 7 months of the 36 of the signed agreement; the early termination fee was quoted as $2603 due to the
29 months remaining before the end of the term. On 3.13.15 Mrs. [redacted]
called in and left a message for a return call. The call was returned and
the ETF information was requested again. Once the information was
confirmed at $2603, Mrs. [redacted] disconnected the call. At this time, there
is no processing on the merchant account and the ETF has yet to be applied but
based on the terms of the agreement, the fee is valid.
Dear Ms. [redacted], It is to our understanding that you have spoken to our VP of Sales & Operations and your matter has been resolved. We apologize for the inconvenience and wish your business much success. Kindest regards
Revdex.com:
[redacted] Management has not been in business for four years. This phone number is on the national do-not-call list and rings into my home.There is simply no justification for calling me, much less for doing so repeatedly. There cannot be an "ongoing business relationship" with a company that has not existed for three years. There can be no excuse for calling numbers on the national Do-Not-Call list. Further, this is not the first time that this company has called and has been asked to remove this number from their list.These calls are illegal under the CAN SPAM act.I am entitled to a $500 payment for each illegal call.But more than that, repeated promises to not call, and then to just call again should not result in their maintaining an "A" rating by the Revdex.com.
When setting up with Redstone all communication was done either by phone or fax. I dealt with a [redacted]. The first document that I sent you is a copy of the offer she faxed to me in April 2012. That copy also has her notes and my notes about what they were offering. ...
Then the last four documents are a merchant application. There was never an official "contract". She faxed me the blank application and I filled it in and faxed it back to her on 7/12/2012. As I stated I had asked from the beginning about an early termination fee (as I do not deal with companies that charge them) and was told there would not be one if we were to ever need to close our acct. Then I also show where she waived any annual fees and I have noted that she said there was no minimum monthly processing amounts listed on the account. Once I filled out the application, Redstone sent me a credit card processing terminal and we started our processing with them. The offer sheet and the application is the only paperwork I have with Redstone, it is all they required when setting up our account. I asked [redacted] if there was anything else I needed to do or any more paperwork that needed to be reviewed and she said I had did all that I needed to. As you will see there are NO early termination fees or minimum monthly processing amounts listed on the application, as I said. When first contacting [redacted] about possibly closing our account back at the end of last year, she said that there was in fact an early termination fee, I told her then that I was told there would not be. As I had these papers stored at a different location and could not easily access them while talking to her, I asked if there was any other way to close the acct. She specifically told me that I could send ANY quote from another processor and if they could not beat that quote then we could close the acct, during this conversation at no time did she say there were any limitations on how many could be sent from each processor. I sent ONE quote, in which she said they could beat. After receiving this info I contacted the gentleman that had sent me that quote and explained to him what [redacted] had said (I sent him a copy of the email she sent me). He said that they were saying he was going to be charging things that he does not even charge. He agreed to rewrite the quote so that they would understand what he actually would be charging. I then sent this info to [redacted]. After sending numerous emails and waiting several weeks, I called [redacted], at which time she informs me that they will NOT look at any more quotes. She said, "we looked at one and we will not look at another. We beat that quote so you cannot be released from your contract". I quickly questioned her on the fact that she had clearly told me that they would look at ANY quote. At this point in the conversations I was getting very irritated as I do not like being lied to. She tried to make excuses and that made me even more upset. At this point I decided I did not want to deal with Redstone anymore. However, since, at the time, I did not have my notes and application in hand, I sent [redacted] an email on January 12, 2015, that said that I would keep the account open but that I wanted it closed the very day the contract ended. I did not want to take a chance of them saying it AUTO RENEWED like I've read other businesses said they'd done to them. I processed 1/2 the month of January and then decided that due to their dishonesty that I would just unplug my machine. I was more than willing to pay them the monthly statement fees that are standard which I think add up to around $20 per month until the end of the contract term. Then, with no call, no letter, no nothing, they deduct $571.00 from our account. Needless to say I was very upset. I called [redacted] and she said because I had quit processing that I was in breach of contract and they closed my acct and charged me an early termination fee. [redacted] 1. I think they couldn't beat the quote but was unwilling to let me out of the contract, 2. It's irrelevant now as I was told by [redacted] May 21, 2012, that there would not be an early termination fee listed on our acct. (nor was there any listed on the application) 3. Since there was no minimum monthly processing amount listed on the application (which is what [redacted] said) then when I stopped processing there shouldn't have been any problems. 4. Now that you have my paperwork showing what I've been saying all along then I want my $571.00 back immediately. They may have the time to waste trying to be dishonest but I don't want to waste anymore of my time on them.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Mrs. [redacted], It is our understanding that your issue has been resolved. We appreciate your business and apologize for the inconvenience.
Ms. [redacted]/ Ms. [redacted]: It is to our understanding that your complaint has been resolved. We appreciate your business and apologize for any inconvenience we may have caused.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me since they have refunded the $571.00 back to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. You have not addressed why you were making illegal phone calls to individuals. Well you may have removed my number, how many thousands or tens of thousands of other businesses are you calling illegally? There is a lot about this, you are violating it, and you apparently made no effort to correct your unlawful actions. I would be much happier to hear from you that you will cease calling people who are listed on the national do not call list, and that you would follow the law which requires that you must have an established business relationship with the person being called within the last three years. I don't think it's enough that when you were caught violating the law you simply exclude the one person who took the effort to complain. Remove everybody and don't call people on the do not call list.
Regards,
Ms. [redacted] signed a three year agreement with Redstone Payment Solutions on April 5, 2013, for two businesses, Gabe's Services and American Truck Services. The accounts were approved on April 16, 2013. The terms disclosed a three year term with a 1 year auto renewal. The...
initial term expired April 2016; both accounts stopped processing within the first week of June 2016. Ms. [redacted] contacted Redstone on August to close the accounts and was advised the she was in breach of the agreement and an early termination fee was due. The early termination fee was charged in August 2016 based on the number of months remaining in the agreement that was to expire in April 2017. Being that both accounts were in breach and in violation of the merchant agreement, both were charged the penalty as listed in the guidelines of the stated agreement.
Redstone Payment Solutions has contacted the client and the concern has been resolved to the clients satisfaction.
Mrs. [redacted], In response to your concern, our records indicate that the
application was signed on 8-11-14 and approved on 8.12.14. Mr. [redacted]
contacted Redstone Payment Solutions on 3.12.15 for the amount of the early termination fee
(ETF). Being that the account had only been opened...
for 7 months of the 36 of the signed agreement; the early termination fee was quoted as $2603 due to the
29 months remaining before the end of the term. On 3.13.15 Mrs. [redacted]
called in and left a message for a return call. The call was returned and
the ETF information was requested again. Once the information was
confirmed at $2603, Mrs. [redacted] disconnected the call. At this time, there
is no processing on the merchant account and the ETF has yet to be applied but
based on the terms of the agreement, the fee is valid.
Dear Ms. [redacted], It is to our understanding that you have spoken to our VP of Sales & Operations and your matter has been resolved. We apologize for the inconvenience and wish your business much success. Kindest regards
Revdex.com:
[redacted] Management has not been in business for four years. This phone number is on the national do-not-call list and rings into my home.There is simply no justification for calling me, much less for doing so repeatedly. There cannot be an "ongoing business relationship" with a company that has not existed for three years. There can be no excuse for calling numbers on the national Do-Not-Call list. Further, this is not the first time that this company has called and has been asked to remove this number from their list.These calls are illegal under the CAN SPAM act.I am entitled to a $500 payment for each illegal call.But more than that, repeated promises to not call, and then to just call again should not result in their maintaining an "A" rating by the Revdex.com.
When setting up with Redstone all communication was done either by phone or fax. I dealt with a [redacted]. The first document that I sent you is a copy of the offer she faxed to me in April 2012. That copy also has her notes and my notes about what they were offering. ...
Then the last four documents are a merchant application. There was never an official "contract". She faxed me the blank application and I filled it in and faxed it back to her on 7/12/2012. As I stated I had asked from the beginning about an early termination fee (as I do not deal with companies that charge them) and was told there would not be one if we were to ever need to close our acct. Then I also show where she waived any annual fees and I have noted that she said there was no minimum monthly processing amounts listed on the account. Once I filled out the application, Redstone sent me a credit card processing terminal and we started our processing with them. The offer sheet and the application is the only paperwork I have with Redstone, it is all they required when setting up our account. I asked [redacted] if there was anything else I needed to do or any more paperwork that needed to be reviewed and she said I had did all that I needed to. As you will see there are NO early termination fees or minimum monthly processing amounts listed on the application, as I said. When first contacting [redacted] about possibly closing our account back at the end of last year, she said that there was in fact an early termination fee, I told her then that I was told there would not be. As I had these papers stored at a different location and could not easily access them while talking to her, I asked if there was any other way to close the acct. She specifically told me that I could send ANY quote from another processor and if they could not beat that quote then we could close the acct, during this conversation at no time did she say there were any limitations on how many could be sent from each processor. I sent ONE quote, in which she said they could beat. After receiving this info I contacted the gentleman that had sent me that quote and explained to him what [redacted] had said (I sent him a copy of the email she sent me). He said that they were saying he was going to be charging things that he does not even charge. He agreed to rewrite the quote so that they would understand what he actually would be charging. I then sent this info to [redacted]. After sending numerous emails and waiting several weeks, I called [redacted], at which time she informs me that they will NOT look at any more quotes. She said, "we looked at one and we will not look at another. We beat that quote so you cannot be released from your contract". I quickly questioned her on the fact that she had clearly told me that they would look at ANY quote. At this point in the conversations I was getting very irritated as I do not like being lied to. She tried to make excuses and that made me even more upset. At this point I decided I did not want to deal with Redstone anymore. However, since, at the time, I did not have my notes and application in hand, I sent [redacted] an email on January 12, 2015, that said that I would keep the account open but that I wanted it closed the very day the contract ended. I did not want to take a chance of them saying it AUTO RENEWED like I've read other businesses said they'd done to them. I processed 1/2 the month of January and then decided that due to their dishonesty that I would just unplug my machine. I was more than willing to pay them the monthly statement fees that are standard which I think add up to around $20 per month until the end of the contract term. Then, with no call, no letter, no nothing, they deduct $571.00 from our account. Needless to say I was very upset. I called [redacted] and she said because I had quit processing that I was in breach of contract and they closed my acct and charged me an early termination fee. [redacted] 1. I think they couldn't beat the quote but was unwilling to let me out of the contract, 2. It's irrelevant now as I was told by [redacted] May 21, 2012, that there would not be an early termination fee listed on our acct. (nor was there any listed on the application) 3. Since there was no minimum monthly processing amount listed on the application (which is what [redacted] said) then when I stopped processing there shouldn't have been any problems. 4. Now that you have my paperwork showing what I've been saying all along then I want my $571.00 back immediately. They may have the time to waste trying to be dishonest but I don't want to waste anymore of my time on them.[redacted]