Reedman Toll, LP

*** *** did purchase an extended warranty when she purchased her vehicle, but extended warranties do not cover Batteries, as they are a Maintenance item. We tried explaining this to *** ***, but she did not want to hear it. She left without authorizing any work on her
vehicle. A few days later a gentleman called stating that he was *** ***'s son and he was upset, so we also explained to him that *** ***'s warranty does not cover Maintenance items.We did NOT replace the battery in her car, she must have had a 3rd party come to her house to repair the vehicle

Our General Manager, Jim H***, spoke to *** *** today reagrding the vehicle referenced in this complaint. MrH*** advised the customer that the Monroney label was on the vehicle when he purchased it, which showed that the vehicle had a Cylinder engine.
*** *** agreed that the Monroney label was present on the vehicle when he purchased it. As far as the service complaint, we are going to see if *** will step up and cover the rental charge, if *** does not take care of it, as a goodwill gesture Reedman-Toll will reimburse *** *** for the rental charge

The $charge *** *** is referring to was not for a fuse that was replaced, it is for damage that was done to our Loaner Vehicle which her son, *** *** took when he left *** ***'s car for service. *** *** is aware of the damage and their insurance company has payed us for
the claim, with the exception of the $deductible which *** *** promised to pay, but has not. We have worked with the customer agreeing to a payment plan for the $500, but *** *** has not followed through with payment. We have tried reaching out to *** *** and *** *** and have gotten no response.If *** *** has any further questions, she can fee free to reach out to Patrick in our Loaner Dept at ###-###-#### option then extension ***. If we do not receive payment, we will move forward with filing a civil claim against ** *** & *** ***.Our supporting documents are attached to this response.Thank you

I understand the Customer's frustration, but unfortunately, just like the customer, we as a dealership are at the mercy of the Manufacturer. We did not recommend the update and we did not perform the update. We are doing everything within our power to help the Customer, but we have to
follow the guidelines put in place by the Manufacturer and wait for the Manufacturer to provide the radio, so we can install it. There is no way for us to move forward until we receive the radio from ***

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closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The car was allowed to be returned (it has been in the service area at Reedman's since 7/30/15); however, the Bank (***) must hear from the Reedmans Toll that the financing has been cancelled. I spoke with *** today 8/12/at 4:50pm at ###-###-#### and was informed that Reedman's has not notified them yet I received my deposit back and my travehicle; but, the title/registration for the trahas not been returned yet. In order to accept closure of the case, I need these things done
Regards,
*** ***

Customer originally came in with a complaint of overheatingWe provided an initial estimate for repairs which *** *** authorized when he signed the repair order. There is no way to determine any internal damage from the vehicle being driven while overheatingOnce initial repairs were
made customer was advised of other leaks and declined repairs. Customer's invoice clearly states that he declined additional repair of leaksAs good will gesture we discounted *** ***' original repairs by 25%. We also offered assistance on repairing the additional leaks which he declined. The vehicle had not been in our service center from for approximately 70k miles before this visit

Service Manager, Daniel H*** agreed to split the cost of the radiator with the customer as a goodwill gesture. Customer has been contacted and accepted the offer

*** *** did purchase an extended warranty when she purchased her vehicle, but extended warranties do not cover Batteries, as they are a Maintenance item. We tried explaining this to *** ***, but she did not want to hear it. She left without authorizing any
work on her vehicle. A few days later a gentleman called stating that he was *** ***'s son and he was upset, so we also explained to him that *** ***'s warranty does not cover Maintenance items.We did NOT replace the battery in her car, she must have had a 3rd party come to her house to repair the vehicle

*** was in our Service Department this past Saturday and our Service Manager had a Road Force Alignment performed on the vehicle at no charge and we reimbursed the $*** had originally paid for the alignment

I apologize for the delay in your vehicle repair. Our Service Manager, Jill G***, tried reaching out to you but got a message that your voicemail is full. Jill would like to give you an update on your vehicle, please reach out to her at *** *** * *** ***Thank you

In reposnse to ** & *** ***'s complaint, we have reviewed our records regarding the vehicle and determined the vehicle was cleaned on 7/before the customer took delivery.When *** *** brought the vehicle in to be looked at, the vehicle was put on a lift and looked at by both our
*** Service Manager and our Recondioning Shop Manager and it was determined that the damage to the vehicle was caused by some type of impact under the vehicle. The customer had possession of the vehicle for a month before it was brought back to us, therefore we believe the damage was done after the vehicle was purchased. Before a pre-owned vehicle is sold, it goes through a thorough mechanical and visual inspection by one of our Technicians and would have never been sold with the damage described. In reference to the day warranty, damage caused from any type of accident or impact would not have been covered under any warranty we provide when a vehicle is sold. *** *** was advised by our Service Manager to contact her personal insurance companyAgain, we stand by the fact that we believe the vehicle was damaged within the month the customer had the vehicle in their possession, therefore we are not responsible for the cost of any repairs

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 Complaint: [redacted]
I am rejecting this response because:
When I first called about the navigation issue, the lady I spoke to immediately said we never touched the battery so we couldn't of done this.  She said it another 2 times. When I spoke to someone there in person, they said the same thing they never touched the battery so there is no way we could of damaged it.  "Check the recorded call". As soon as I called and said I found out the battery needed to be touched they said that the battery still wasn't touched even though them at is one of the steps on the recalls.  At some point when my vehicle was there. Someone, somehow damaged my navigation.  Also when I called and the woman I spoke with said it was just bad luck and bad timing that my vehicle was there when it went out.   I asked before, with all the computer I. The vehicle there should be a way to bind out when the last time the navigation worked.  You will see it was fine the day before I dropped he car off for appointment which was the last time it was used.  
Regards,
[redacted]

Jim H[redacted], our General Manager, spoke to Ms. [redacted] earlier today, he has agreed to repair the AC unit in Ms. [redacted]'s vehicle at no additional cost.  The technician that worked on Ms. [redacted]'s car in 2014 and the Manager at that time are no longer with the company, so...

we have no way of verifying what work was actually done to the vehicle previously.  We apologize for the inconvenience this has caused Ms. [redacted].

[redacted] purchased her [redacted] in July 2011, the vehicle now has approximately 98,350 miles on it.   [redacted] purchased an aftermarket warranty which did not cover her repairs.  As she did not purchase the warranty from the dealership, or a company that the...

dealership deals with, there was nothing we could do when the warranty company did not pay for repairs. As a goodwill gesture, Reedman-Toll paid $2000.00 toward repairs due to aftermarket warranty not paying for transmission repairs (97499 miles).  We also paid $1945 for a loaner vehicle that the customer was in while her vehicle was in for service, after the aftermarket warranty company did not pay for it.  The vehicle came back in for service at 98350 miles with failing trans lines and we replaced connectors at no cost to customer.   We have gone above and beyond to help this customer.

Jim H[redacted], Reedman-Toll's General Manager, spoke to [redacted] approximately 2 weeks ago and apologized for the issue with his vehicle.

[redacted] [redacted] [redacted]
 [redacted]
I am rejecting this response because:
[redacted] Granted the work was done on the [redacted], but my Van is still not working right in which you gave me an appointment to bring the Van back on 5-17-17. As far as Reedmans Toll paying for the repairs they did not, [redacted] Dealership was the one who paid to fix the van.  When I brought the Van back on 5-3-17, you told me you wasn't going to touch the van. But [redacted] told them to fix the Van. So as I stated before, the Van is still not working properly. This is what happens when I bring the Van there for repairs, its never completely fixed right. I keep having to bring the Van back within weeks of me getting work done.... And every time I have brought the Van back for repairs, I always have to spend extra money, because it's always something else wrong other then what you tell me is wrong with the Van.  As of today's date, my Van, still has not been repaired to my satisfaction and I would like the $1200.00 I paid to the Reedman's Auto upon pick up of the Van returned.  I do not feel that [redacted]r went above and beyond because if they did my Van would function properly.  Please continue to assist me in this matter until I am fully satisfied.

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response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They still have yet to repair the car or call back after multiple calls about the vehicle. This company is a joke.
Regards,
[redacted]

Reedman has recorded dates.  Reedman knew how much was owed on the loan. Reedman was aware because they forget to mention the [redacted] I had from 6-30 -13 to 9-9-13 that also had seals broken.
Point is the dates you don't see are dates I was [redacted] - Freehold NJ because it is just 7 miles north of my home.
I could not travel 70 miles one way with an engine issue.
The professional thing to do is to return the car and replace it.
Life is hard enough. No one should be FORCED to stay in a faulty car and make car payments and be in a repair shop every two weeks.
They are also leaving out the 1-800- Lemon Law from March 23 2015!  THIS CAR WAS DEEMED in a FLOOD in 2012 and put on the Reedman lot for auction! NOT for sale to innocent buyers.
The car is in [redacted] in Wall NJ.  They want 2600 why not go pick it up trade it in and help me get into a car payment at 400 a month.
PLEASE!  This is awful I am paying for rental cars.
The car was never safe.  They wanted 8000 to 10000 to help me ???
WE did nothing wrong Revdex.com.
[redacted] # : [redacted]
I am trying to be fair - please !
[redacted]
[redacted]
Howell NJ 07731
###-###-####

Complaint: [redacted]  
I am rejecting this response because: Reedman did not replace the water pump. The car was brought in to Reedman for a diagnostic test to confirm the location of the leak. I have attached the invoice in the prior messages that does not list any services performed with the water pump. The fact that Reedman is stating a water pump was not a concern at the time, but now they would like to replace the water pump, shows contradiction, dishonesty due to inaccurate info., and poor customer service. The oil containers found in the vehicle proves nothing but that I replaced the oil that was slowly leaking prior to bringing the vehicle in to Reedman.The car is NOT complete as stated by Reedman. I am requesting Reedman to replace ALL leaks before I pick up my car. If not, reimburse me the amount paid for INCOMPLETE repairs and full value of the car. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The car was allowed to be returned (it has been in the service area at Reedman's since 7/30/15); however, the Bank ([redacted]) must hear from the Reedmans Toll that the financing has been cancelled.  I spoke with [redacted] today 8/12/15 at 4:50pm at ###-###-#### and was informed that Reedman's has not notified them yet.   I received my deposit back and my trade-in vehicle; but, the title/registration for the trade-in has not been returned yet.  In order to accept closure of the case, I need these things done.
Regards,
[redacted]