Reedman Toll, LP

General Manager, Jim H[redacted], contacted [redacted], they met on Saturday, September 26 to discuss [redacted]'s complaint.  After the meeting, as a good will gesture, Mr. H[redacted] agreed to reimburse [redacted] the cost of the parts to repair his vehicle.[redacted] seemed pleased with...

the outcome when he left the meeting.

Vehicle originally came in for a coolant leak, we replaced thermostat housing and thermostat, along with oil pan gasket. Vehicle was still leaking and mark advised customer that he would recheck, we then replaced water pump and advised customer that the engine recommendation was based off of the mileage of the vehicle since oil is being consumed and burnt and blowing out the exhaust. This is caused by worn seals and gaskets which is strictly caused by the year and mileage of the vehicle. The customer has used/empty coolant and oil containers throughout the vehicle, therefore the customer is aware of the oil leaks because he has been adding over some time. We goodwilled the replacement of water pump because that was the main reason the vehicle came in and it did not initially present as the main concern. The vehicle is complete and ready for pickup at this time, we are requesting that the customer pick up the vehicle.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As you can see Reedman toll technician never filled out the inspection sheet. The wheels were never pulled until I complained and the car was returned to the service bay. Then they put it on a lift and removed the driver side rear wheel. The service manager used a flashlight to look at the pads and rotor but the pads and rotor was never measured properly.  On Penndel service center all information was filled out! What wheels were pulled the measurements in 32nds.  Also the rotors passed inspection. It is a 2012 with only 44,000 miles on the car.
They talk about a discount in cost. The service advisor gave us a cost of $287.00. Than the service manager said, " This was without the cost of parts and quoted us $460.00 ". Than brought it down to $150.00 Not sure what this included. By this time Reedman Toll had the car for over 4 hours. This was another complaint we had with appointments they usually had the cars for over 2 hours every time! Even with an express 15 minute oil change!
Regards,
[redacted]

I have been at Levittown reed mans The s[removed]st place ever been they took my car for thermostat replacement and when I call them they didn’t even touched my car I asked my car take it from there they brought my car my high beam and low beam light were not working I was very upset and the manager accused me like a liar I made a huge argument and took my car and bringed back and lights were working he didnt even apologized and still my problem not fixed yet.

We just recently purchased a Jeep Grand Cheroke from Franklin Daniels. Franklin was such a pleasure to work with. There was no "Salesman Pressure" He was very helpful in answering all of our questions and concerns. Franklin I truly an asset to ReedmanToll.

Purchased a 2010 Buick Enclave with approximately 16000 miles on December 2011 at Reedman Toll In Langhorne PA . At just under 60000 miles my timing
Chain went Freedman Toll fixed that and GM covered all but $560.00. Brought it home and so a leak took it back and had water pump replaced. Bought it home and power steering was not right. Took it back and had the power steering pump
replaced.
On 6/1/17 my car stalled in the middle of an intersection and would not start. My grandaughter and I 69 years old pushed out of the intersection and a police officer helped push it back off the road way. Had it towed to my mechanic who told me it was the timing chain again. Called Gm and was told it had to go to a certified dealer so on 6/7/17 had it towed to Reedman Toll. They called that evening and said yes it was the timing chain and someone would call tomorrow as to what can be done. No call till 6/14 to tell me all the additional damage they found.
About 2 1/2 years later and 30000 miles later my timing chain went again and bank 2 camshaft found cylinders 2,4 and 6 on intake side of camshaft rockers are damaged and when valve cover was removed found valves are also bent. Initially the day my car got towed they called anThey told me out of pocket would cost me $4550 plus tax. My car got towed there 6/7/17. I argued with GM and Reedman Toll and they offered that my portion would be $2476 plus tax. I still did not think that was fair since it was my 2nd timing chain. When I got tired of fighting I gave up and said fix it. That was on the 6/26/17 and they told me if the parts were in stock my car should be done by Monday if the parts weren,t in stock it could take 5 to 7 days I asked them to call me and let me know if the parts are in stock. No one called. Thursday I called again about 10:30am.
They told me the parts came in yesterday and other mechanic worked to 1:00 am and my car the mechanic was just testing it and they would call that afternoon with the amount and arrange a ride. No call and no car. The following morning called again and was told they decided to keep it overnight and the paperwork just came down and will call this afternoon with amount and pick up. 2 and 1/2 hours later called again and was told car was ready paper work not complete but sent a ride to pick me up. When I got there still had to wait for paperwork. Originally it was $2100 for parts and $2550 for labor. Even the labor was obviously a lot less I still had to pay $2476 plus tax. I also looked at there paperwork and the under warranty was$3609.84 plus my 2476. Plus tax sure does not add up to my out of pocket cost with no help 4550.00. When I got in my car the low fuel light was and not knowing how long it's been had to go back in and complain and they finally filled my tank. Customer service is just awful plus I still feel like they took advantage of me. Also told me the mechanic that fixed my car the first time is no longer working there. The whole experience a nightmare. Would not but another car from them and definitely would never buy another GM product

Review: Sold me a car not worth the value and has problems that was not discuss. Try to sell me another car in exchanged for my carDesired Settlement: To fix any concerns

Business

Response:

According to our records, [redacted] purchased a Used 2005 [redacted] with 70,953 miles from us in Sept 2013. We have no records of any RECURRING issues with this vehicle other than a two complaints of a tire losing air. The customer brought her vehicle in for PA inspection on 8/30/14, the vehicle did not pass due to the front differential bushing being broken. This part is a wear and tear item which can be broken by many road hazards, most commonly hitting pot holes. [redacted] refused the work that was required to pass inspection. The customer purchased the used vehicle from us over a year ago, we are not responsible for issues with the car a year later. To address the portion of the complaint where [redacted] stated we offered to trade her vehicle in on another vehicle, that is a service we offer to all customers who come in for service. Our Vehicle Exchange Dept is located in the service depts to appraise vehicles for the convenience of our customers who may be in the market for another vehicle.

Review: I had my Van towed there for repair over 2 weeks ago and it wasn't even looked at for a week. Once it was I was told the repairs would be 700.00 for a new belt and radiator cooling hoses. I authorized the repair and it has been a colossal screw up since then. The service coordinator said the wrong hoses were ordered and delayed the repair. Then she said the technician had a fitting fall apart in his hand and I needed a new one. Then when the technician was hooking the lines to the radiator that also mysteriously crumbled in his hand yet again. They will take no responsibility for anything. She told me last Friday she'd send me a photo of the damage and that hasn't happened. I have left 2 messages with the service manage and 1 with the general manager of Reedman Toll and have not gotten a single call back from anyone. This has to be the worst organization I've ever dealt with.Desired Settlement: I want the repair completed and the radiator replaced at no charge as they damaged it.

Business

Response:

Service Manager, Daniel H[redacted] agreed to split the cost of the radiator with the customer as a goodwill gesture. Customer has been contacted and accepted the offer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:They still have yet to repair the car or call back after multiple calls about the vehicle. This company is a joke.

Regards,

Review: I recently bought a car from Reedman Toll in Pennsylvania. I was unaware at the time of purchase that the car had a worn out clutch and within a week of purchasing the car I brought the car back to the dealer because I felt that the clutch had been slipping and the car was not operating properly. The dealership told me that the car drove fine and there was no need for a clutch. A week later I still felt that the clutch was not working properly so I brought it back again. They told me the car was fine so I asked to go for a ride with the service technician. I had him drive the car and I pointed out each time the clutch was slipping and he lied to me telling me that the car was being put in limp mode when accelerating. There is no such thing as limp mode for this car.

Therefore, I made a post on an Acura car forum and stated my problem. Everybody on the forum had agreed that the clutch was slipping. Also, a member on the forum had test driven the same car around the same time I had bought and he noticed a worn out clutch and told the car salesman about the issue. The car salesman had agreed that the clutch was shot. I then brought the car a third time around because the car had been difficult to drive and then the service department told me that they were not going to fix it because I must have damaged the clutch myself. Meanwhile the car had only been driven 300 miles since I had bought the car and the majority of the miles were put on driving back and forth to the dealership. I had spoke with the head manager of the dealership and he said he would not fix it because the service technician said I was the one to wear out the clutch.Desired Settlement: The car is now barely functioning and needs a new clutch. I am getting it replaced but would like a reimbursement from the dealership for the cost of repair.

Business

Response:

The Acura was purchased

on 3/30/2013. The car was brought back in on 4/8/13 for a moulding that was

promised at the time of delivery. The gentleman that brought the car in

was [redacted]'s son. There was no mention of any driveability issues or

clutch related issues. The next time we saw the car was on 4/22/13. Again it

was [redacted]'s son who brought the vehicle in at which point it was stated he

had an issue with shifting of the car. One of our technicians drove the car

with him and found the car had no issues with shifting or a clutch issue. The

customer then drove the car with the technician and said the car slips at

higher RPMs. The technician stated that the customer was driving the RPMs up to

the red line before shifting which is to aggressive for every day driving and

caused the clutch to fail. The young gentleman also told the technician that

this is his first "stick shift' vehicle. Clutches are considered a wear

item and not covered by any manufacturer or warranty on a used car. We would be

willing to show as a good faith gesture to split the cost of the clutch with

the customer.

Used Car Sales Director

Consumer

Response:

Dear [redacted],

This message is in reply to [redacted]’s message from on or about May 8, 2013, which responded to my complaint submitted on May 1, 2013. [redacted]’s message contains a number of factual inaccuracies, which are at the heart of our dispute and need clarifying. First, when my son took the vehicle in to address the moulding issues, he did in fact mention issues with the clutch. He indicated to this to the salesman that sold him the vehicle. My son indicated that the clutch felt as if was slipping. The salesman wrote this information down and said that he would speak with the service technician regarding the clutch issue. When my son picked up the vehicle, the salesman assured him that everything checked out fine. My son followed up and asked what the technician had said about the clutch, and again, the salesman assured him that everything was fine and in proper working order. Despite this assurance, the problem persisted and my son was forced to revisit the issue. He brought the car in and repeated the very same complaints that he had raised during the first visit to the dealership. On this second visit, my son spoke with several individuals in the service department. First, he spoke with a woman in the service department. He informed her that the problem with the car’s clutch that he had mentioned during his first visit was still occurring. The woman indicated that she would have the technician drive the car to analyze the issue. Accordingly, my son left the vehicle in her charge. Later that same day, the woman called my son and informed him that everything was fine with the clutch and that he could pick up the vehicle. My son inquired whether the technicians had taken the vehicle for a drive beyond just the dealership’s parking lot, since the problem might not manifest at slow speeds. She responded that they had, but that my son could come in and ride along with the technician. My son decided to take her up on this offer.

This is where [redacted]’s version of the facts diverges from reality. My son never drove the vehicle with the technician. The technician was the only one to drive. The technician, not my son, drove the vehicle to the point where the engine was bouncing off the redline limiter. Moreover, the technician made bold faced misrepresentations to try and avoid having to take responsibility for selling the car with a malfunctioning clutch. When my son pointed out precisely when the clutch was slipping, which was clear when the RMPs would shoot up and the vehicle would not catch gear, the technician indicated that this was simply the engine going into “limp mode.” Not knowing any better, my son took the technician at his word and left the dealership.

It was only after subsequent issues and some research that my son determined that there was no such thing as “limp mode.” After the technician abused the vehicle, the clutch issues became exacerbated. My son went back to the dealership and registered the same complaint for the third time. The woman in the service department took the vehicle to the technician. While waiting, my son spoke with an elderly male employee at the dealership, who agreed that there was no such thing as a “limp mode.” My son waited for the technician to examine the vehicle for the third time. Finally, the woman indicated that the technician agreed that there was a problem with the clutch, but that the dealership would not cover the repairs. My son thought this was odd, given the fact that the warranty that came with the vehicle indicated that it covered drivetrain issues, including “clutch slippage.” Despite this language in the warranty documentation, the woman indicated that the clutch is a wear and tear item and would not be covered. She stated that the technician believed it was my fault. At the time, I had only used owned the vehicle for less than a month and only driven it for approximately 300 miles, the majority of which were logged while driving back and forth to the dealership to address this issue. Any suggestion that my son may have caused this problem because this was his first manual vehicle is without any merit. Though it is true this is the first manual vehicle he has owned, he has been driving manual vehicles on a semi-regular basis for the past five years. When it became clear that my son would not be able to resolve the issues with the woman in the service department, she referred him to [redacted].

At this point, I stepped in and spoke with [redacted]. During this conversation, it became clear that [redacted] had been misinformed by his technicians. Though, I tried to clarify what had actually occurred, we were unable to reach an agreement. Accordingly, we filed this complaint so that others will be aware of the level of service offered by the dealership.

Nevertheless, I will accept [redacted]’s offer to cover the cost of correcting the clutch issue. Given the fact that car became virtually inoperable after the technician drove the vehicle, I was forced to find a different mechanic to perform the repair. While the Acura dealership had offered to do the work for $2740, I was able to locate someone to complete the repairs for $2109.39. Accordingly, I will accept a check or money order in the amount of $1054.70. Please ask that [redacted] forward the check to my attention at his earliest convenience.

Regards,

Review: on 7/12/2014 I purchased a 2010 [redacted] koup with 33561 miles on it. While purchasing the car I decided to go with the [redacted] tire and wheel coverage at a cost of 496.00. this policy covers for road hazard damage to the rim and tires. On 11/10/14 I woke up to a flat tire. after removing the tire I realized the rim was in fact damaged and took it to mccafferty [redacted] service in [redacted]. it is a [redacted] car why not have a [redacted] dealer service it? on Tuesday I heard from mccafferties, they informed me of what I already knew about the tire and rim, problem is that the tires that were put on the car by what I believe to be reedman toll auto world were not readily obtainable thru any of the distributors (both dealers use the same distributors). It was later discovered that around 30000 miles the car was in for service at mccafferty, at that point they replaced a damaged tire with I believe they said was a [redacted]. at 33561 miles when I purchased the car, there were what seemed to be brand new tires. being a large dealer that I have bought from before I didn't think to check the brand just the tread life. the tires on there are delinte thunder d7. they are internet sale only tires that are not readily available for replacement under warranty. when I went to reedman's to inform them of the problem I found my sales man first Ron R[redacted], he informed me that if that was the issue they would need to either reimburse me or replace the tires. he sent me to business manager Deborah d[redacted]. She first thought I dident know what I was talking about,then said she had to talk to her boss and came back and stuck me in an office. at this point I expected her boss to come in but never did she stuck me on the phone with [redacted] and left claiming she had a customer to deal with rather then the problem she created by selling me this warranty. the car currently has around 40000 miles on it and cant be driven due to this problem with the tire warranty.Desired Settlement: I would like for reedman toll who sold me this warranty that is unusable (based on the tire not being readily available)to replace the tires with a brand name tire that is readily available. a customer should not be treated the way I was and I feel that the company needs to be held responsible for selling a product that is not attainable by reasonable methods at any dealership.

Review: My 2012 [redacted] was at Reedman Toll for service from 2-19-2014 to 2-28-2014. during that time someone drove my car through a redlight at [redacted] and [redacted] avenues in [redacted] Pa. at 9:15 at night. they were caught by a redlight camera and I received a 100 dollar fine in the mail. My car was never supposed to be driven off the property seeing as they have their own test track. FReedman told me that he was probably test driving the car. Where he was is approximately 30 miles from Reedman Toll. It was 9:15 at night when his workday ends at 4:30 in the afternoon.Desired Settlement: I requested a replacement vehicle considering it is not even 2 years old yet and I was told the vehicle was not in driving condition when he ran the redlight. I am concerned there was damage to the engine seeing the reason it was there was because contaminated gas was put in the car.

Business

Response:

[redacted], our Sales Director, has been in contact with both [redacted]. & **. [redacted] regarding this matter. We are not disputing the fact that the car was in our possession at the time the ticket was issued, but after an internal investigation, we are not able to determine who was driving the vehicle at that time. We have taken steps internally to prevent this from happening in the future. We are not able to replace the customers vehicle at the same payment, the concern over the wrong gas being put in the vehicle, should be addressed with the Gas Station that **. or [redacted]. [redacted] had gotten gas from.On 4/7/14 **. [redacted] spoke to [redacted]. [redacted] again and offered to pay the ticket, pay a car payment and also detail the vehicle for the customer, which [redacted]. [redacted] agreed to.

Review: Reedman Toll has a Vehicle Exchange Center, where it will either outright buy a vehicle or provide an allowance toward a new vehicle. My complaint is that Reedman Toll provided me with an appraisal value as a minimum value honored as a trade in or purchase of a vehicle. Reedman Toll has not honored its policy. I have used Reedman Toll for many years to service my 2005 [redacted]. It was taken in for annual inspection with a check engine light "on". It was previously diagnosed with a timing issue which I communicated to them. Several other unrelated repairs were made and paid for through an insurance claim. Our intention was to fix the vehicle, however the service rep [redacted], indicated the timing chain would need to be replaced and would not be recommended based on cost and vehicle mileage and quoted over $3,000 for this repair. I received an appraisal from Reedman, that trails below. I further discussed a buyout offer with [redacted] on the phone on or about January 24, 2014. Initially, he verbally offered $2,500 for the vehicle including payment for the balance service repair(about $500) I stated the KBB value was higher, he increased the offer to $3,300 as buyout offer. I looked at the appraisal sent to me by Reedman Toll and saw it to be $3,600, so I spoke with [redacted] and told him I needed $3,500.00 for the vehicle. He called me back and said they could do $3,500. My intention was to sell the vehicle outright to Reedman Toll, and that was all we discussed at that point, never did I discuss it as a trade in value.

On January 28, my wife and I went to [redacted] service. [redacted] met us and started to discuss the vehicle. I told [redacted] I was here to get a check. We then met with [redacted]. He asked if we had any vehicle of interest that he could show us. I specifically asked if the $3,500.00 was contingent on us purchasing a car. He said no, it was not. This was witnessed by my wife. I had the title in hand with expectation of selling the [redacted] that night. [redacted] indicated they could get our belongings out of the vehicle, not to worry. However we were open to the possibility of purchase of a new car from Reedman, and therefore a trade would offset the sales tax paid, so we test drove an [redacted] and [redacted]. We came back on January 31 and test drove a Tribeca. We were undecided on a vehicle, as we were also test driving other vehicle lines not carried by Reedman Toll, at other dealerships. Reedman made a good offer on the Tribeca, but we we had to drive one other vehicle not offered by Reedman before making a decision between the 2 vehicles. [redacted] asked us to call him either way and I called him that evening with our decision, which was for a different vehicle.

On February 1, I called for [redacted] to find out if someone would be in to execute the purchase of the [redacted], but he could not take the call. I spoke with [redacted], who indicated it was was only appraised at $2,500 (not correct - see below appraisal from Reedman), and that the $3,500 was for a trade in only.This had never never communicated to us. Then [redacted] at [redacted] service called to close out the service bill. I further discussed with [redacted] and [redacted]'s boss . I was told that the buyout was now only $2,500. So we are going from a $3,500 buyout or trade with Reedman covering the repair bill to a $2,500 buyout and that we will have to pay the service bill. I am told it must have a mis-communication. I was clear that I intended to sell the vehicle or trade the vehicle. No one ever told me it is $2,500 if you sell and $3500 if you trade, and that is not their policy, as I read the email received from the Vehicle Exchange Program, it clearly states "The appraised value would be the minimum amount honored at Reedman Toll as a trade-in. Reedman Toll would purchase the vehicle outright from you for the said value within 7 days of the appraisal" (or 150 miles). The vehicle has been at Reedman Toll the entire time period and the agreed value was confirmed at our meetings up to January 31, 2014.

I sent email to [redacted] of their Vehicle Exchange Program, and received a call from [redacted], their General Sales Manager. He had the information I had provided, similar to this communication. He did not honor the agreement we had made, and simply offered $2,500 and the cost of repairs started but never completed.

He stated they would not repair the vehicle and resell, but send it to a wholesale auction I agreed to sell them the vehicle for $2,500. When I took the tag off the vehicle, the vehicle was outside with the engine valve covers removed with snow and ice. I had been told the vehicle had been put back together. I believe they intend to fix it and sell for a large profit.

APPRAISAL:Reedman Toll

Appraised Value ;

(Minimum Trade-in value*)

$3,600.00

-----for

comparison-----

Kelly Blue Book Trade- In Value

$3,365.00

Date Appraised -

1/11/2014

Trade Year - 2005

Trade Make - [redacted]

Trade Model - [redacted]

Trade VIN - [redacted]

miles at appraisal - 129068Desired Settlement: The sale of the vehicle has been transacted. At this time, I have no intention of visiting Reedman Toll for service or purchase of a vehicle ever again, based the this situation. This was like a bait and switch, when they did not sell me a vehicle, they did not honor the the appraisal value provided to me in writing and verified and witnessed by a 3rd party. This represents a $1,000 loss due to the reduced sale price.

Business

Response:

The XCHANGE Center has been created at Reedman Toll in order

to provide our customers with the current market value of their vehicles while

in Service. The Center is also equipped

to sell New and Pre-Owned vehicles to our customers while in Service, and to

outright purchase vehicles from our customers.

Our process begins with an appraisal which is provided to the customer. **. [redacted]’s [redacted] was appraised while

in the shop January 11, 2014 by the Vehicle XCHANGE Center. The appraisal is dated as follows: 1/11/2014 9:12 AM EST appraised value of

$2500.00. Our department reaches out to

the customer via Email and Phone calls to discuss the appraisal with the

customer and to discuss their options. The appraisal email, and voucher clearly

state that the appraised value is good for 7 days or 150 miles.

**. [redacted] engaged with our XCHANGE Specialist [redacted]

[redacted] on the phone and [redacted] discussed his options. [redacted] told the customer we would be willing

to purchase his vehicle for $2500.00 or offer him $2500.00 as a trade-in. **. [redacted] let us know that $2500.00 would

not be enough money for the [redacted]. [redacted]r

then let the customer know that if he traded the vehicle in at Reedman Toll and

purchased another vehicle from us, we would pay his outstanding service bill

which was approx. $550.00. The

discussion continued at a later date and **. [redacted] stated he would need

$3500.00 for the vehicle in order to let it go.

[redacted] asked [redacted] if we could offer **. [redacted] $3500.00 for the vehicle if he

trades it in. [redacted] told [redacted] to

let **. [redacted] know that we would offer him $3500 for a trade-in and we would

pay his open service bill.

On Feb 1, 2014, **. [redacted] let us know that he decided,

after looking at several vehicles that he did not want to purchase a vehicle from

us at that time.

**. [redacted] then contacted [redacted] about the discrepancy

and he told the customer that the $3500 figure was a trade allowance for

purchasing a vehicle and we would also cover his service bill. **. [redacted] then asked to speak to [redacted]’s superior. [redacted] spoke to **. [redacted] and offered

to purchase the vehicle for $2500.00 and cover the cost of the repair.

**. [redacted] agreed and we have paid his

service bill and we purchased the vehicle from **. [redacted] for $2500.00

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The portion of the Reedman Toll response that is not accurate is bolded as follows:

"[redacted] then let the customer know that if he traded the vehicle in at Reedman

Toll and purchased another vehicle from us, we would pay his outstanding

service bill which was approx. $550.00. The discussion continued at a later date and **. [redacted] stated he would need $3500.00 for the vehicle in order to let it go. [redacted] asked [redacted] if we could offer **. [redacted] $3500.00 for the vehicle if he trades it in."

The portion of the Reedman Toll response that was not fullfilled is bolded and in italic.

"[redacted]

[redacted] told [redacted] to let **. [redacted] know that we would offer him $3500

for a trade-in and we would pay his open service bill."

The appraisal of the vehicle is documented to be $3,600. The subsequent agreement for $3,500 and payment of the service bill was never

communicated to me as a value contingent upon trade in and purchase of another

vehicle as is indicated in Reedman Tolls response. It is being reported that communication between [redacted] and [redacted] of Reedman Toll was a value assuming trade in and purchase of another vehicle. However, this was never communicated to me. Prior to our meeting of January 28, 2014, I never discussed the intention of trading the vehicle in, I had only discussed selling the vehicle and had the title in hand to sign it over and get a check. When we met on January 28. 2014, [redacted] started by talking about possibly test driving vehicles, if there were vehicles we were interested in purchasing. We said we were considering a [redacted] or [redacted]. He said he could pull an [redacted] up for us to test drive. When [redacted] asked me what I wanted to do, I asked the question. " Is it (agreed $3,500) contingent upon purchase of a vehicle?" The reply was "no". If there was a valuation difference between the buyback discussed and a trade in/vehicle purchase, that should have been communicated to me at that time. It was not communicated at that time . It is clear that the Exchange program identifies the appraisal of vehicles is for either trade in or buyback. Even though the 7 day period of the written appraisal provided to me had technically lapsed, the vehicle had remained at Reedman Toll the entire time period and the appraisal value discussed and agreed to on the phone and in person up through the January 28, 2014 meeting.

Communications that are claimed did not happen, whether intentional or unintentional. I was mislead by the staff at Reedman Toll. This type of business practice is not acceptable to me. The fact I sold the vehicle to Reedman Toll for $2500 is not of consequence. I had planned for $3,500 check from that sale as a portion of funds needed for the purchase of my new vehicle that was executed on January 31, 2014, so I sold it at a loss of $1,000 that I am seeking recovery. I have attached the appraisal provided to me by Reedman Toll that was not honored, that is quite clear that their appraisal offer is for either trade-in or vehicle purchase.

Regards,

Review: I had my car to ReedmanToll Autoworld, twice. My car has always run well, but it needed 4 new tires and an alignment. The first visit, I got all the work performed and it was over $1,000 dollars. That day, I noticed my steering wheel was shaking and the car pulled to the right (it never did this until they worked on it.) I took the car in 1 week later and they said the fixed the issue - still not fixed. I had to take my car to another dealership to have the work performed correctly. After trying to contact Reedman about this issue, I was given no resolution. I was never Emailed back, nor were my calls returned.Desired Settlement: I would like a refund for the alignment and the balancing of the tires, since Reedman performed poorly and caused my car issues. Nothing more, but nothing less. I had to spend more money at the other Dealership, so I'd at least like to break even, by getting a refund.

Business

Response:

**. [redacted] was in our Service Department this past Saturday and our Service Manager had a Road Force Alignment performed on the vehicle at no charge and we reimbursed the $89 **. [redacted] had originally paid for the alignment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On approximately May 8, 2014 I took my 2006 [redacted] to Reedman Toll to fix the recalls on my car. Recalls were for the ignition switch and the fuel line. I dropped my car off with no issues other then the car losing power while driving and strong smell of gasoline. My car was running perfectly fine. No noise, no shifting problems etc. On June 28,2014 at 2:29 p.m. a gentlemen by the name of [redacted] called to let me know my vehicle recalls were completed. During our conversation (phone call lasted 22 minutes and 28 seconds) [redacted] asked me if I felt anything odd with the shifting of the transmission. I advised no my car had no problems with the shifting of the gears. He went onto to say the technician who worked on my car put a note on my paperwork that my car was getting stuck in 1st gear. It could possibly be my transmission and he offered for them to take a look at it and he stated they do repair transmissions. I advised there was nothing wrong with my car when I dropped it off on 5/8/14 and I expect my car to be running the same condition (other then the recall repairs) as I dropped it off to them. Call was ended. My husband and I went to pick up my car on 7/1/14 (I was vacation until 6/30/14) I had asked the gentlemen where I picked the car up about the note on the transmission. At that point the manager came over and asked what was wrong. The service managers name is [redacted]. He called a mechanic to take me for a ride to show me what my car was doing. When we got in my car it was squealing the mechanic said it was the serpentine belt. I stated right away my car was not making that noise what so ever when I dropped it off on 5/8/14. We then started driving and the car would not shift out of 1st gear , the speed odometer was not working and the tachometer was going all the way up. I advised the mechanic who was driving the car that my car was not running like that when I dropped it off and to turn around and take my car back before it creates more problems. I was mortified by how my car was driving. There is noway I could've left the lot with the way the car was driving. It actually would not have made it out of the parking lot. I told the mechanic I don't know what they did to my car while it was there for 53 days. Went to the manager [redacted] and advised I was very upset with what was going on with my car and advised him again my car was not in that condition when I dropped it off. [redacted] advised the mechanic to take it into the shop to see what was going on with my car. The mechanic took it in the shop my husband walked down and was watching to see what they were doing to it. They had it in the shop for about 10 minutes never put it on a lift. Then they pulled it outside of the bay and he was doing something on the inside of the car with the drivers front door open. Mechanic had the car for approx 20 to 30 minutes max. He drove the car back over to me and handed me the keys and 2 computerized pictures and said the speed sensor wiring broke off and he fixed it. I don't believe it was fixed properly in that short amount of time. I drove the car and the transmission seemed to be shifting correctly the speed odometer was working but the loud squealing noise was still there and now the engine light is on. I felt the mechanic and the service manager were talking down on us making us feel like we some type of low life people and we were wrong for questioning them. We were very uncomfortable. I started getting chest pains from being so upset I had to go sit in my husband's truck and advised him he would need to talk to the manager. The manager still denying that something happened to my car while it was there. My husband asked the manager if it was like that when we dropped it off why didn't they call us back in May when we dropped it off and why would they wait 53 days to let us know that. Believe me that car wasn't making too far. Then my husband asked [redacted] the Service manager if he would be comfortable letting his wife or kids drive that car and his response was " I maintain my cars" My husband felt very insulted. Our cars are very well maintained my husband advised [redacted]. We told [redacted] we were not taking the car because it was once again unsafe to drive. [redacted] said he would call GM to see if they would cover the repair and he added in that they already made a repair to the speed sensor. (Still not sure if they fixed it or did something to it just to get us out of there. Now I have no trust in there workmanship and I don't believe they truly fixed the sensor in that short period of time.) And they were not charging us for that repair already.My husband told [redacted] we will not pay for something they did to the car and we expect to get it back in the same running order as we dropped it off to the. [redacted] agreed for us to leave the car there but he said I will not give you a loaner car. At that point my husband said we just want our car back in the same condition we dropped it off to them. Waiting on [redacted]'s call today as he promised. I am very unhappy with the service we received and the way we were treated. I firmly believe they did something to my car and were trying to sucker me into paying for a transmission job that did not need to be done.Desired Settlement: I would like for Reedman repair my car so they can return it in the same working order it was in when I dropped it off to them. My husband I deserve an apology from both the Service Manager [redacted] and the mechanic for the way they were talking down on us.

Business

Response:

As a Goodwill gesture, we have repaired the customers vehicle and the customer has picked their vehicle up from our service department.