Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***
We are in receipt of Mr*** concern regarding his oil deliveryReviewing the information I don't see a conversation we had reqarding your oil deliveriesTo appease Mr*** we have given a credit for the oil delivery of $ in hopes that Mr*** reconsiders Atlas
Glen-mor. We consider this resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Owners have documentation to prove GC set up the shoring company and instructed Owners to pay shoring company directlyOwners have documentation proving GC knew of previous home demolition and instructed Owners to pay exc avators directlyThe GC has illegitimately been working on the Project without proper licenses since November as DOB records proveThe GC has no valid permits on the jobsite since 08/**/The GC built the home wrong and inconsistent with architectural specsThe GC must make amends with Owners or further action will be taken.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mr***: Please accept our sincerest apology for the recent interruption of heat to your home. Have confidence that we will do everything within our power to ensure that this inconvenient situation does not happen again. For your inconvenience, I have issued a
concession on your account as a small token of our appreciation for your patience in this matterShould you have any questions please feel free to call us at ***We appreciate your business and we thank you for your continued patronage *** *** Atlas Glen-mor Customer Service Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mizzi and Brancaccio have been in business for years, upholding an unwavering, outstanding reputation with no prior complaints to the Revdex.comThe General Contractors have expressed many concerns to the Owners throughout the duration of the job in an effort to finish their
two-family homeUnfortunately, from the beginning of the project we have had many disagreements with the ownersAs a result, we have been stripped of the essential responsibilities that we were hired for: the building processWhen we were hired as GC, we made it clear that an integral part of our job is to hire all sub-contractors, purchase all materials, and take control of the building process from start to finish in order to complete the job in a timely mannerWe take this very seriouslyDespite this, the owners appointed a close personal friend as construction managerThey have restricted us from purchasing materials, and hiring sub contractorsLike most people, the owners lack the fundamental knowledge of the construction field, which is why general contractors existWe were hired for our expertise in the field.The materials they insist on purchasing on their own are continually insufficient making deadlines impossible to meetWe have repeatedly explained to the Owners that their untimely decision making, and lack of knowledge while buying materials and hiring sub contractors has continually put us behind scheduleTo make matters worse, there has been a serious lack of communication w here these matters are concernedOur control of the building process has been compromisedFrom the beginning of the project issues have arisen which has delayed the progress of construction due to owners and owner-employed sub-contractorsBefore the foundation was to be dug, there was shoring that needed to be completed to keep the neighbors house uprightAfter the owners paid $20,for an independent company to come in and shore up the site, we quickly realized it was done incorrectlyUpon seeing this we responded proactively, by ripping out all of the incorrect work and fixing it on our own without any compensationThis was the first of many owner induced delaysAfter the shoring was properly done, excavation commencedWhile digging it became apparent that the prior owners demolished and buried a home on siteThere were obvious extra costs to our excavator to remove a demolished houseThe owners decided to directly pay the excavator without the knowledge of the GCOnce these issues were resolved the project moved swiftly ahead as planned; until issue s arose after we had ordered the windows as per plan to be told by the owners they were making a change to the color and style of the windowsThe home was framed and ready for HVAC and electrical contractors to startWe had already hired subs that were ready to start working immediatelyHowever, the owners decided to bid out the project for these contracts on their ownTo date we are still patching sheet rock due to oversights made by the Electrician and HVAC subcontractors hired by the owners at our own expenseHad we had full control of the project, as is the purpose of hiring a GC, these problems and delays would not have taken placeWe put forward plans to do the brick in August As per the previously approved plan, the brick mason was waiting to start work in August Disclosing no valid reasons, the owners emailed us requesting that no brick or any other form of work, be done in August For a month, it was impossible to communicate with the Owners, as they left the country owing us a large sum of money without any notificationWe responded to the owners via email had the brick not started in August 2014, there would be a big delayOur brick mason, fearing lost wages started another project, and was able to resume November We received another email from the homeowners that, once again, they wanted no work to be done in the winterIn totality, we were told not to work in August or during the winter months.The warm month of August is the best time to complete the exteriorMany other aspects of the build were put off due to these inexplicable_requestsThe project was frequently de layed at the Owners request, making it impossible to coordinate for the GCA retaining wall was formed and ready to be built as per plan 4' 6" off the corner of the house, which would allow for all the exterior work such as sidewalk, front stoop, and driveway to fall in to placeAs this wall was formed the owners came on site and decided they did not want the wall in that specified locationAs of today (August *, 2015) there has been no decision on a location for the retaining wall; thus making the previously stated projects impossible to completeMost recently, the home is in the final stagesOwner supplied Oak floors were installed, and remain incomplete as measurements were done incorrectly leading to lack of flooring materialIn addition, there was a six-week waiting period to have the floor delivered to the job siteAs far as the tile man hired by us leaving the job: the owner states it was due to "GC not reimbursing him." These claims are completely fabricatedOur tile contractor felt he had no option but to leave the site after being verbally abused by the ownersAmong other things calling him "unprofessional" for no apparent reason, which was documented in an email to our officeAfter pleading with our tile contractor, we were able to convince him to finish the jobThere have been no issues with his craftsmanship from the owners and he is currently working on multiple baths at once while waiting for more tile to arriveAddressing claims of "threatening bankruptcy, engaging in extortion, and having bogus applications for payments." These claims are simply falseWe are reputable, successful and above all professionalWe have been in business for years, with no visions of bankruptcyOur company has never been in this kind of situationEveryday we send our employees to the site to work even though we are owed outstanding balancesThough the Owners refuse to pay and hold up their end of the contract we continue to move along as efficiently as possibleWe are calmly working with the Owners as best as possible to resolve any issue and rebuild our professional relationshipIt is deplorable that such false, vicious and unfounded claims can be made unjustifiably against our company
We have reached out to Mr*** and scheduled an appointment to resolve the concerns Mr*** has with Atlas Glen-mor
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***
We are in receipt of Mr*** concern regarding his oil deliveryReviewing the information I don't see a conversation we had reqarding your oil deliveriesTo appease Mr*** we have given a credit for the oil delivery of $ in hopes that Mr*** reconsiders Atlas
Glen-mor. We consider this resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Owners have documentation to prove GC set up the shoring company and instructed Owners to pay shoring company directlyOwners have documentation proving GC knew of previous home demolition and instructed Owners to pay exc avators directlyThe GC has illegitimately been working on the Project without proper licenses since November as DOB records proveThe GC has no valid permits on the jobsite since 08/**/The GC built the home wrong and inconsistent with architectural specsThe GC must make amends with Owners or further action will be taken.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Mr***: Please accept our sincerest apology for the recent interruption of heat to your home. Have confidence that we will do everything within our power to ensure that this inconvenient situation does not happen again. For your inconvenience, I have issued a
concession on your account as a small token of our appreciation for your patience in this matterShould you have any questions please feel free to call us at ***We appreciate your business and we thank you for your continued patronage *** *** Atlas Glen-mor Customer Service Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mizzi and Brancaccio have been in business for years, upholding an unwavering, outstanding reputation with no prior complaints to the Revdex.comThe General Contractors have expressed many concerns to the Owners throughout the duration of the job in an effort to finish their
two-family homeUnfortunately, from the beginning of the project we have had many disagreements with the ownersAs a result, we have been stripped of the essential responsibilities that we were hired for: the building processWhen we were hired as GC, we made it clear that an integral part of our job is to hire all sub-contractors, purchase all materials, and take control of the building process from start to finish in order to complete the job in a timely mannerWe take this very seriouslyDespite this, the owners appointed a close personal friend as construction managerThey have restricted us from purchasing materials, and hiring sub contractorsLike most people, the owners lack the fundamental knowledge of the construction field, which is why general contractors existWe were hired for our expertise in the field.The materials they insist on purchasing on their own are continually insufficient making deadlines impossible to meetWe have repeatedly explained to the Owners that their untimely decision making, and lack of knowledge while buying materials and hiring sub contractors has continually put us behind scheduleTo make matters worse, there has been a serious lack of communication w here these matters are concernedOur control of the building process has been compromisedFrom the beginning of the project issues have arisen which has delayed the progress of construction due to owners and owner-employed sub-contractorsBefore the foundation was to be dug, there was shoring that needed to be completed to keep the neighbors house uprightAfter the owners paid $20,for an independent company to come in and shore up the site, we quickly realized it was done incorrectlyUpon seeing this we responded proactively, by ripping out all of the incorrect work and fixing it on our own without any compensationThis was the first of many owner induced delaysAfter the shoring was properly done, excavation commencedWhile digging it became apparent that the prior owners demolished and buried a home on siteThere were obvious extra costs to our excavator to remove a demolished houseThe owners decided to directly pay the excavator without the knowledge of the GCOnce these issues were resolved the project moved swiftly ahead as planned; until issue s arose after we had ordered the windows as per plan to be told by the owners they were making a change to the color and style of the windowsThe home was framed and ready for HVAC and electrical contractors to startWe had already hired subs that were ready to start working immediatelyHowever, the owners decided to bid out the project for these contracts on their ownTo date we are still patching sheet rock due to oversights made by the Electrician and HVAC subcontractors hired by the owners at our own expenseHad we had full control of the project, as is the purpose of hiring a GC, these problems and delays would not have taken placeWe put forward plans to do the brick in August As per the previously approved plan, the brick mason was waiting to start work in August Disclosing no valid reasons, the owners emailed us requesting that no brick or any other form of work, be done in August For a month, it was impossible to communicate with the Owners, as they left the country owing us a large sum of money without any notificationWe responded to the owners via email had the brick not started in August 2014, there would be a big delayOur brick mason, fearing lost wages started another project, and was able to resume November We received another email from the homeowners that, once again, they wanted no work to be done in the winterIn totality, we were told not to work in August or during the winter months.The warm month of August is the best time to complete the exteriorMany other aspects of the build were put off due to these inexplicable_requestsThe project was frequently de layed at the Owners request, making it impossible to coordinate for the GCA retaining wall was formed and ready to be built as per plan 4' 6" off the corner of the house, which would allow for all the exterior work such as sidewalk, front stoop, and driveway to fall in to placeAs this wall was formed the owners came on site and decided they did not want the wall in that specified locationAs of today (August *, 2015) there has been no decision on a location for the retaining wall; thus making the previously stated projects impossible to completeMost recently, the home is in the final stagesOwner supplied Oak floors were installed, and remain incomplete as measurements were done incorrectly leading to lack of flooring materialIn addition, there was a six-week waiting period to have the floor delivered to the job siteAs far as the tile man hired by us leaving the job: the owner states it was due to "GC not reimbursing him." These claims are completely fabricatedOur tile contractor felt he had no option but to leave the site after being verbally abused by the ownersAmong other things calling him "unprofessional" for no apparent reason, which was documented in an email to our officeAfter pleading with our tile contractor, we were able to convince him to finish the jobThere have been no issues with his craftsmanship from the owners and he is currently working on multiple baths at once while waiting for more tile to arriveAddressing claims of "threatening bankruptcy, engaging in extortion, and having bogus applications for payments." These claims are simply falseWe are reputable, successful and above all professionalWe have been in business for years, with no visions of bankruptcyOur company has never been in this kind of situationEveryday we send our employees to the site to work even though we are owed outstanding balancesThough the Owners refuse to pay and hold up their end of the contract we continue to move along as efficiently as possibleWe are calmly working with the Owners as best as possible to resolve any issue and rebuild our professional relationshipIt is deplorable that such false, vicious and unfounded claims can be made unjustifiably against our company