Tracking Number: [redacted]deliveredOn TimeUpdated Delivery Day: Wednesday, August 24, 2016 Product & Tracking InformationPostal Product:Priority Mail™Features:[redacted] Tracking®Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info...
icon DATE & TIMESTATUS OF ITEMLOCATIONAugust 24, 2016 , 4:18 pmDelivered, In/At Mailbox H[redacted]Your item was delivered in or at the mailbox at 4:18 pm on August 24, 2016 in [redacted]
The customer ordered an open box phone. These are clearly stated on our site that they have been used and returned to the carrier within 30 days. They may show signs of wear but will be in overall great condition. Customer ordered (2) iphone 6 plus phones and had an issue with one of the...
devices so it was returned for an exchange. After we received the device back, customer filed a claim through Amazon stating they wanted to be refunded for their entire order (despite the fact that they were still in possession of one of the devices). We attempted to contact the customer multiple times - both by phone and email - to see if they would like us to send the exchange order with expedited shipping or if they wanted a shipping label to return the other device for a full refund.At the recommendation of our Amazon representative, we have cancelled out the exchange and they were refunded for the one device they received back. If they would like a full refund, they will need to return the other device within the warranty time frame.Kindly,[redacted]Operations Manager
I just left the AT&T store again. I performed the instructions on the phone as well as [redacted], the [redacted] technician. I was told once again that the phone does NOT work.
Complaint:
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:1) Phone arrived in condition not as described on the website purchase page.2) Package did not include a compatible charging cable3) The business did not address the problems at hand but instead they insisted on delivery problems which are not in question4) It is impossible to reach the business by phone or email since my orderI have photo evidence since day 1, the phone is not being used and I cannot even charge it. I cannot upload the pictures here for some reason however I am sending you a link so you can see for yourself. [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am awaiting the refund to my credit card. The merchandise was sent back. Tracking # [redacted]. Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]>Date: Mon, Sep 12, 2016 at 2:09 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]Good afternoon. I am confused about the business response. I do not live in [redacted]. The company did not provide a specific address in [redacted] for which they sent correspondence.Why would the company use an address other than my own--which they have on file? Additionally, They did not comment on my request for a refund for the damaged merchandise. Thanks. [redacted]
Complaint: [redacted]
I am rejecting this response because:"Factory unlocked" means the phone is able to be activated with any carrier. In this case, Devices-Now advertised the phone as being able to be used with [redacted]. I bought the phone specifically to use with [redacted], which is the carrier utilized by [redacted], my carrier of choice. The phone was NOT UNLOCKED AS ADVERTISED. The ad did not say "unlocked after you follow a page and a 1/2 of complicated instructions we'll send you when you realize it's not unlocked" - it said "factory unlocked." It was not. That is textbook false advertising, plain and simple. The instructions they sent me were useless and too late. I had already been left without a working phone from Sunday to Monday evening, a major inconvenience and very stressful. My phone is necessary for my job and it caused me a lot of hassle at work. No one could reach me via phone for a day and a half. As I stated before, I had already bought a sim card from [redacted], switched my phone number over and was in the process of attempting to activate the phone when it displayed a message saying "only able to be activated with [redacted]." Again, NOT FACTORY UNLOCKED. My old phone was already rendered useless, as the number had already been switched over, so my only choice was to go to a [redacted] store the next day, the nearest being 30 miles away, and get it activated through them. Returning the phone would only be insult to injury - I had already spent $340.00 on the phone from Devices-Now. That is a lot of money to me. Sending it back would mean I would have to fork out more money on top of the $340.00 I'd already spent to go buy yet ANOTHER phone, pay out of pocket the shipping charges to return the phone to Devices-Now, and wait for a refund. Unacceptable. I have copies of their e-mail with the instructions to unlock it - that is proof right there that they sold me a phone that was not factory unlocked as advertised. I am not a technician - the instructions were very complicated with about 30 steps and prompts, filled with abbreviations and jargon that was completely foreign to me. No way could I have done that nor should I have had to. I have a copy of the ad from the internet that shows it as "factory unlocked," which, again, it was not. It cost me an extra $95.89 to make the phone workable, and that is what I'm demanding Devices-Now refund me for their false advertising: The breakdown is this: $27.06 for the sim card from [redacted] that I was unable to return because it had already been opened; $19.22, a partial month's service for [redacted] that I was never able to use, and $49.61, what it cost me to get the phone working from [redacted], a far cry from the $29.88 I would have spent on the [redacted] plan. I am happy to provide documentation of all of the above, including the e-mail from Devices-Now as well as their ad describing the phone as "factory unlocked." This was my first smart phone, I researched it carefully, and Devices-Now sold me a fraudulent product - they made what was supposed to be an exciting, fun moment into a big, stressful expensive hassle. Regards,
[redacted]
Hello [redacted],I see that you have store credit in your account. If you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
We have received this item back in good condition, full tested it and found no issues at all with the rear of the device or sim port as stated by the client. We do charge a 15% restocking fee as stated in our return policy for any items returned for any other reason then a malfunction or a defect.
Hello,I have checked status with [redacted] and see that your package was delivered (see below).Thank you for your patience and understanding. We truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted],...
thank you!Tracking Number: [redacted]deliveredUpdated Delivery Day: Monday, July 11, 2016 Product & Tracking InformationPostal Product:First-Class Package ServiceFeatures:[redacted] Tracking® DATE & TIMESTATUS OF ITEMLOCATIONJuly 11, 2016 , 5:21 pmDelivered, In/At Mailbox [redacted]Your item was delivered in or at the mailbox at 5:21 pm on July 11, 2016 in [redacted].
We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 2016 4:55 PM. We responded with setup instructions on Jan 25, 2016 5:07 PM. After our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrier. 10 days later on 2/5 we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them better. This of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 2016 4:55 PM. We responded with setup instructions on Jan 25, 2016 5:07 PM. After our response was promptly sent to this client we never received any response or notification...
that they were having an issue getting their device setup with their carrier. 10 days later on 2/5 we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them better. This of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
This item was on a temporary back order. Our email system shows that an automated email was sent to the customer making them aware of the back order - offering that they can cancel or wait it out with upgraded shipping. USPS tracking #9[redacted]1 shows that this item was...
delivered to the customer and that they were upgraded to expedited shipping as a courtesy for the delay in leaving our facility. Kindly, [redacted] Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As things happen, my son broke the other phone we had purchased the day after we received their's. So I sent them a note to this happening so we are keeping their's. So refund was needed for phone. I thanked them for returning the shipping fee, that was asked for. So I am satisfied with the outcome.Thanks much for your help in rectifying this matter. Good to know you are there and helping.Thank you.Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company's response below:From: <[redacted]>Date: Tue, May 16, 2017 at 12:14 PMSubject: ID #[redacted]To: [redacted]Customer purchased phone on 4/25/17 and chose the standard (free) shipping option. Standard shipping is 1-3 business days to process and 2-6 business days to...
ship. This is stated on our website so we are not sure why the customer would be under the impression that it was only 2-6 days. [redacted] tracking number [redacted]would shows that this item arrived ON TIME to the customer on 5/5/17. Customer did not have their money stolen or ripped off as we delivered in time. Customer unfortunately did not read all of the information that was made readily available to them.Kindly,
[redacted]
Customer did pay for expedited shipping of the order. Unfortunately, this phone was back ordered. Despite customers claims of not being responded to, there was a message sent on 7/7 notifying of the back order as well as additional replies. There was a delay in some replies to the customer because...
they were submitting multiple tickets before the 24 hour response time had elapsed. Since our tickets are answered oldest to newest, every time the customer was submitting additional tickets, it was essentially making the thread new again, delaying it from being answered. USPS tracking #94[redacted]72 shows this was delivered to the customer on 7/31/17. We have received no notification that they would like to return the device for refund. I do see that they expedited shipping charges were not refunded, which they should have been as our policy on delayed orders is to refund the shipping charges and still ship expedited. I have gone in and refunded the $12.99 to the customer which should reflect back soon. Kindly, [redacted]Operations Manager
Complaint: [redacted]
I am rejecting this response...
because:From: [redacted]>Date: Wed, Sep 21, 2016 at 12:14 PMSubject: Complaint [redacted]To: "[redacted]
I just saw this email. Please reopen. I haven’t seen any other emails pertaining this matter. My current address is [redacted] same as I previously gave them. [redacted]
Hello, We are sorry that you are experiencing these issues and are here to assist you. Kindly follow the below instructions to see if they fix the issues that your device may have. Kindly report back to us with your results. [redacted] Factory Reset/Clear Cache:• Remove and Reinsert the Battery• Hold down the Volume Up, Home and Power Buttons• Continue holding all 3 Buttons until the device powers on and you see Blue font in the upper left corner, then release all keys• Press on the Volume Down Button to scroll down to Wipe Data factory Reset• Press on the Volume Down Button to scroll down to Confirm• Press on the Volume Down Button to scroll down to Wipe Cache Partition• Press on the Volume Down Button to scroll down to Confirm• Press the Power button to select Reboot System Now• Wait for your phone to reboot
Tracking Number: [redacted]deliveredOn TimeUpdated Delivery Day: Wednesday, August 24, 2016 Product & Tracking InformationPostal Product:Priority Mail™Features:[redacted] Tracking®Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info...
icon DATE & TIMESTATUS OF ITEMLOCATIONAugust 24, 2016 , 4:18 pmDelivered, In/At Mailbox H[redacted]Your item was delivered in or at the mailbox at 4:18 pm on August 24, 2016 in [redacted]
The customer ordered an open box phone. These are clearly stated on our site that they have been used and returned to the carrier within 30 days. They may show signs of wear but will be in overall great condition. Customer ordered (2) iphone 6 plus phones and had an issue with one of the...
devices so it was returned for an exchange. After we received the device back, customer filed a claim through Amazon stating they wanted to be refunded for their entire order (despite the fact that they were still in possession of one of the devices). We attempted to contact the customer multiple times - both by phone and email - to see if they would like us to send the exchange order with expedited shipping or if they wanted a shipping label to return the other device for a full refund.At the recommendation of our Amazon representative, we have cancelled out the exchange and they were refunded for the one device they received back. If they would like a full refund, they will need to return the other device within the warranty time frame.Kindly,[redacted]Operations Manager
I just left the AT&T store again. I performed the instructions on the phone as well as [redacted], the [redacted] technician. I was told once again that the phone does NOT work.
Complaint:
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:1) Phone arrived in condition not as described on the website purchase page.2) Package did not include a compatible charging cable3) The business did not address the problems at hand but instead they insisted on delivery problems which are not in question4) It is impossible to reach the business by phone or email since my orderI have photo evidence since day 1, the phone is not being used and I cannot even charge it. I cannot upload the pictures here for some reason however I am sending you a link so you can see for yourself. [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am awaiting the refund to my credit card. The merchandise was sent back. Tracking # [redacted]. Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]>Date: Mon, Sep 12, 2016 at 2:09 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]Good afternoon. I am confused about the business response. I do not live in [redacted]. The company did not provide a specific address in [redacted] for which they sent correspondence.Why would the company use an address other than my own--which they have on file? Additionally, They did not comment on my request for a refund for the damaged merchandise. Thanks. [redacted]
Complaint: [redacted]
I am rejecting this response because:"Factory unlocked" means the phone is able to be activated with any carrier. In this case, Devices-Now advertised the phone as being able to be used with [redacted]. I bought the phone specifically to use with [redacted], which is the carrier utilized by [redacted], my carrier of choice. The phone was NOT UNLOCKED AS ADVERTISED. The ad did not say "unlocked after you follow a page and a 1/2 of complicated instructions we'll send you when you realize it's not unlocked" - it said "factory unlocked." It was not. That is textbook false advertising, plain and simple. The instructions they sent me were useless and too late. I had already been left without a working phone from Sunday to Monday evening, a major inconvenience and very stressful. My phone is necessary for my job and it caused me a lot of hassle at work. No one could reach me via phone for a day and a half. As I stated before, I had already bought a sim card from [redacted], switched my phone number over and was in the process of attempting to activate the phone when it displayed a message saying "only able to be activated with [redacted]." Again, NOT FACTORY UNLOCKED. My old phone was already rendered useless, as the number had already been switched over, so my only choice was to go to a [redacted] store the next day, the nearest being 30 miles away, and get it activated through them. Returning the phone would only be insult to injury - I had already spent $340.00 on the phone from Devices-Now. That is a lot of money to me. Sending it back would mean I would have to fork out more money on top of the $340.00 I'd already spent to go buy yet ANOTHER phone, pay out of pocket the shipping charges to return the phone to Devices-Now, and wait for a refund. Unacceptable. I have copies of their e-mail with the instructions to unlock it - that is proof right there that they sold me a phone that was not factory unlocked as advertised. I am not a technician - the instructions were very complicated with about 30 steps and prompts, filled with abbreviations and jargon that was completely foreign to me. No way could I have done that nor should I have had to. I have a copy of the ad from the internet that shows it as "factory unlocked," which, again, it was not. It cost me an extra $95.89 to make the phone workable, and that is what I'm demanding Devices-Now refund me for their false advertising: The breakdown is this: $27.06 for the sim card from [redacted] that I was unable to return because it had already been opened; $19.22, a partial month's service for [redacted] that I was never able to use, and $49.61, what it cost me to get the phone working from [redacted], a far cry from the $29.88 I would have spent on the [redacted] plan. I am happy to provide documentation of all of the above, including the e-mail from Devices-Now as well as their ad describing the phone as "factory unlocked." This was my first smart phone, I researched it carefully, and Devices-Now sold me a fraudulent product - they made what was supposed to be an exciting, fun moment into a big, stressful expensive hassle. Regards,
[redacted]
Hello [redacted],I see that you have store credit in your account. If you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
We have received this item back in good condition, full tested it and found no issues at all with the rear of the device or sim port as stated by the client. We do charge a 15% restocking fee as stated in our return policy for any items returned for any other reason then a malfunction or a defect.
Hello,I have checked status with [redacted] and see that your package was delivered (see below).Thank you for your patience and understanding. We truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted],...
thank you!Tracking Number: [redacted]deliveredUpdated Delivery Day: Monday, July 11, 2016 Product & Tracking InformationPostal Product:First-Class Package ServiceFeatures:[redacted] Tracking® DATE & TIMESTATUS OF ITEMLOCATIONJuly 11, 2016 , 5:21 pmDelivered, In/At Mailbox [redacted]Your item was delivered in or at the mailbox at 5:21 pm on July 11, 2016 in [redacted].
We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 2016 4:55 PM. We responded with setup instructions on Jan 25, 2016 5:07 PM. After our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrier. 10 days later on 2/5 we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them better. This of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 2016 4:55 PM. We responded with setup instructions on Jan 25, 2016 5:07 PM. After our response was promptly sent to this client we never received any response or notification...
that they were having an issue getting their device setup with their carrier. 10 days later on 2/5 we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them better. This of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
This item was on a temporary back order. Our email system shows that an automated email was sent to the customer making them aware of the back order - offering that they can cancel or wait it out with upgraded shipping. USPS tracking #9[redacted]1 shows that this item was...
delivered to the customer and that they were upgraded to expedited shipping as a courtesy for the delay in leaving our facility. Kindly, [redacted] Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As things happen, my son broke the other phone we had purchased the day after we received their's. So I sent them a note to this happening so we are keeping their's. So refund was needed for phone. I thanked them for returning the shipping fee, that was asked for. So I am satisfied with the outcome.Thanks much for your help in rectifying this matter. Good to know you are there and helping.Thank you.Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company's response below:From: <[redacted]>Date: Tue, May 16, 2017 at 12:14 PMSubject: ID #[redacted]To: [redacted]Customer purchased phone on 4/25/17 and chose the standard (free) shipping option. Standard shipping is 1-3 business days to process and 2-6 business days to...
ship. This is stated on our website so we are not sure why the customer would be under the impression that it was only 2-6 days. [redacted] tracking number [redacted]would shows that this item arrived ON TIME to the customer on 5/5/17. Customer did not have their money stolen or ripped off as we delivered in time. Customer unfortunately did not read all of the information that was made readily available to them.Kindly,
[redacted]
Customer did pay for expedited shipping of the order. Unfortunately, this phone was back ordered. Despite customers claims of not being responded to, there was a message sent on 7/7 notifying of the back order as well as additional replies. There was a delay in some replies to the customer because...
they were submitting multiple tickets before the 24 hour response time had elapsed. Since our tickets are answered oldest to newest, every time the customer was submitting additional tickets, it was essentially making the thread new again, delaying it from being answered. USPS tracking #94[redacted]72 shows this was delivered to the customer on 7/31/17. We have received no notification that they would like to return the device for refund. I do see that they expedited shipping charges were not refunded, which they should have been as our policy on delayed orders is to refund the shipping charges and still ship expedited. I have gone in and refunded the $12.99 to the customer which should reflect back soon. Kindly, [redacted]Operations Manager
Complaint: [redacted]
I am rejecting this response...
because:From: [redacted]>Date: Wed, Sep 21, 2016 at 12:14 PMSubject: Complaint [redacted]To: "[redacted]
I just saw this email. Please reopen. I haven’t seen any other emails pertaining this matter. My current address is [redacted] same as I previously gave them. [redacted]
We have contacted the customer to fix issue with device.
Hello, We are sorry that you are experiencing these issues and are here to assist you. Kindly follow the below instructions to see if they fix the issues that your device may have. Kindly report back to us with your results. [redacted] Factory Reset/Clear Cache:• Remove and Reinsert the Battery• Hold down the Volume Up, Home and Power Buttons• Continue holding all 3 Buttons until the device powers on and you see Blue font in the upper left corner, then release all keys• Press on the Volume Down Button to scroll down to Wipe Data factory Reset• Press on the Volume Down Button to scroll down to Confirm• Press on the Volume Down Button to scroll down to Wipe Cache Partition• Press on the Volume Down Button to scroll down to Confirm• Press the Power button to select Reboot System Now• Wait for your phone to reboot