Hello,I have checked status with [redacted] and see that your package was delivered (see below).Thank you for your patience and understanding. We truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted],...
thank you!Tracking Number: [redacted]deliveredUpdated Delivery Day: Wednesday, June 8, 2016 Product & Tracking InformationPostal Product:Priority Mail 2-Day™Features:[redacted] Tracking®Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info icon DATE & TIMESTATUS OF ITEMLOCATIONJune 8, 2016 , 11:40 amDelivered, In/At Mailbox [redacted]Your item was delivered in or at the mailbox at 11:40 am on June 8, 2016 in [redacted]
Customer submitted ticket on 9/8/17 to let us know there was a problem with the device, however, they did not provide any details of what the issue was. During that time, we were completely shut down due to Hurricane Irma but had one employee working remotely from out of state. They responded to the customer within minutes to inquire further on the details of what was going on. As you can see with the attached transcripts, we did not hear anything further from the customer until today, 9/25/17. I had responded to the customer to again inquire about additional details. Afterwards, I found they submitted a Revdex.com complaint where they actually provided details of the issue. I have set up RMA #[redacted] for an exchange and we have also emailed a pre-paid shipping label to the customer.
Complaint: [redacted]
I am rejecting this response because:This is the exact same response you've sent already. It's insulting and completely inaccurate. You sold me a phone that was advertised as factory unlocked and it was not. That is fraud. Your ad didn't say "factory unlocked after you go through a complicated set of instructions we'll send you after you find out the hard way it's really not unlocked" - it said "factory unlocked". Again, IT WAS NOT, AND THAT IS FRAUD. It cost me an additional $95.89 on top of the $340.00 I already spent with your company in order to be able to use the phone. Your instructions were useless, as due to the fact that I needed a phone immediately for my job and had already been left without a phone for a day and a half, I was forced to activate the phone - and not with the carrier of my choice. Returning it would only cost me more money and inconvenience. Take a mulligan, guys, and refund me. I am not going away on this.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards, I have not received any item from devices now.I went on and purchased another phone from another company that shipped right away,I have every email sent and recieved from devices now.exact dates when the order was cancelled due to the fact that I could not reach anyone to answer ma questions emailed them over and over telling them to please contact me ,nothing happened so I cancelled the order.only when the complaint was filed with the Revdex.com did devices now decided to email me and explain about the back order issue I responded within minutes and notified them that I wanted a refund,never heard another word .recently I recieved an email stating that theitem was shipped.I quickly responded asking why did they sent the item if I cancelled weeks prior to this,again no word from them.they have yet to contact me at all.they have my home number cell number and email.these people are scamming people and getting away with it.read their reviews !im not going to be another one of those people that got scammed and did nothing,I did not recieved the item that I paid for and I want my money back simple and plain.if the item was shipped I assume it was shipped so that a signature was required when delivered,right?why would you send an item like that any other way.that item has not been delivered to my home.devices now has to make this right?if they shipped it then where is it?i dont have time for their nonsense im a hard working man why would I want to prolong this any longer.if I had received the [redacted] phone I would have gladly sent it back because I already purchased the phone thru another site and guess what they delivered in a week.I have everything documented .every emai attempt ,with dates and times.im ready to produce whatever you need to show im telling the truth.they havent sent anything.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I took the phone to the [redacted] store TODAY for setup. I was told the phone does NOT work. I had to buy a replacement phone today!!!
Regards,
[redacted]
Hello,I have checked status with [redacted] and see that your package was delivered (see below).Thank you for your patience and understanding. We truly appreciate your patronage as our client! Please feel free to call our office with any questions or concerns you may have about your order at [redacted],...
thank you!Tracking Number: [redacted]deliveredUpdated Delivery Day: Wednesday, June 8, 2016 Product & Tracking InformationPostal Product:Priority Mail 2-Day™Features:[redacted] Tracking®Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info icon DATE & TIMESTATUS OF ITEMLOCATIONJune 8, 2016 , 11:40 amDelivered, In/At Mailbox [redacted]Your item was delivered in or at the mailbox at 11:40 am on June 8, 2016 in [redacted]
Customer submitted ticket on 9/8/17 to let us know there was a problem with the device, however, they did not provide any details of what the issue was. During that time, we were completely shut down due to Hurricane Irma but had one employee working remotely from out of state. They responded to the customer within minutes to inquire further on the details of what was going on. As you can see with the attached transcripts, we did not hear anything further from the customer until today, 9/25/17. I had responded to the customer to again inquire about additional details. Afterwards, I found they submitted a Revdex.com complaint where they actually provided details of the issue. I have set up RMA #[redacted] for an exchange and we have also emailed a pre-paid shipping label to the customer.
Complaint: [redacted]
I am rejecting this response because:This is the exact same response you've sent already. It's insulting and completely inaccurate. You sold me a phone that was advertised as factory unlocked and it was not. That is fraud. Your ad didn't say "factory unlocked after you go through a complicated set of instructions we'll send you after you find out the hard way it's really not unlocked" - it said "factory unlocked". Again, IT WAS NOT, AND THAT IS FRAUD. It cost me an additional $95.89 on top of the $340.00 I already spent with your company in order to be able to use the phone. Your instructions were useless, as due to the fact that I needed a phone immediately for my job and had already been left without a phone for a day and a half, I was forced to activate the phone - and not with the carrier of my choice. Returning it would only cost me more money and inconvenience. Take a mulligan, guys, and refund me. I am not going away on this.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards, I have not received any item from devices now.I went on and purchased another phone from another company that shipped right away,I have every email sent and recieved from devices now.exact dates when the order was cancelled due to the fact that I could not reach anyone to answer ma questions emailed them over and over telling them to please contact me ,nothing happened so I cancelled the order.only when the complaint was filed with the Revdex.com did devices now decided to email me and explain about the back order issue I responded within minutes and notified them that I wanted a refund,never heard another word .recently I recieved an email stating that theitem was shipped.I quickly responded asking why did they sent the item if I cancelled weeks prior to this,again no word from them.they have yet to contact me at all.they have my home number cell number and email.these people are scamming people and getting away with it.read their reviews !im not going to be another one of those people that got scammed and did nothing,I did not recieved the item that I paid for and I want my money back simple and plain.if the item was shipped I assume it was shipped so that a signature was required when delivered,right?why would you send an item like that any other way.that item has not been delivered to my home.devices now has to make this right?if they shipped it then where is it?i dont have time for their nonsense im a hard working man why would I want to prolong this any longer.if I had received the [redacted] phone I would have gladly sent it back because I already purchased the phone thru another site and guess what they delivered in a week.I have everything documented .every emai attempt ,with dates and times.im ready to produce whatever you need to show im telling the truth.they havent sent anything.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I took the phone to the [redacted] store TODAY for setup. I was told the phone does NOT work. I had to buy a replacement phone today!!!
Regards,
[redacted]