Regency Furniture

The promotion was in August 2022 for gas rewards up to a $1000.00 the more you spend the more gas you receive. I have reached out several times, even my sales rep, among other associates nothing is resolve. Corporate is rude and unprofessional, leaving you on hold and hanging up the phone. If I knew this was going to be an issue, I would have never brought furniture from there. Please be advise follow customers do not buy furniture because they do not honor the promotions.

The customer is scheduled for a delivery on 10/

If the customer wants to take us to court in order to unmask what he thinks is a grand conspiracy, then we are fine by thatOtherwise, the customer also has option getting a refundWe’re offering a solution that is reasonable considering all sales were final and considering that we’re trying to appease a customer who did not buy the furniture he thinks he should have Case should be closed as resolved as we are being more than reasonable

We just ordered the queen-sized mattress - of course it's going to take 2-weeks and not come immediately (we don't produce the furniture)The mattress is scheduled to arrive by the end of the week (1/16/2015)However, if the customer really wants to cancel the mattress, she may do soWe will not charge the 30% cancelation feeCustomer has to bring the same card used for purchase and the refund will be credited back to their account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thanks for your response If there weren't warranty issues, there wouldn't be numerous complaints about warranty validity on the Revdex.com along with several other complaint lists I've found online I have gladly taken my business elsewhere where they actually value customer service If I read everything on the Revdex.com about GBS and Regency prior to purchasing my furniture in 2010, I would have saved myself time and money from the very beginning.The voice of dissatisfied customers is a powerful thing Regards, [redacted]

UntrueThis would directly contradict the written terms and agreements on the back of the invoiceCustomer was informed that cancelation is indeed possible, but only within hours of purchaseFurther, the sales terms and rules specifically state that any cancelation that takes place after delivery has already been made is subject to a restocking fee

Again - warranty issues are not necessarily related to company policyIf warranties are rejected by the warranty company (separate entity) then the complaint needs to be directed at that policyOtherwise, we apologize for the inconvenience and wish you luck in your future purchases

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I had mention several times before that after the six week period which started July and ending Sept 12, 201, and no real attempt by company to redeliver or contact customer, meThe Company did not even attempted to call the party who was suppose to receive furnitureboth their phone number and delivery address were listed on contractThis furniture was bought as a giftMy real phone number and real address were never on the contractSo when the company states they tried to call me or knock on my door to deliver furniture is not trueEven on the next day the company states they tried to call me is also not trueTheir written contract states if after non-delivery of merchandise, the contract can be cancelled and voided out, and if monies have been charged to my credit card be refundedThis I tried to tell themI don't not need nor want their furniture nor do I ever want to do business with them ever againHow can they keep on trying to say pay for half of redelivery fee for furniture that was not delivered when scheduledit has been over five months now and their furniture is not wanted or needed nowAgain they need to just cancel this order and refund or credit my [redacted] accountWhy should I be charged for furniture not received nor wanted nowAnd I sure don't want it down here in South Carolina were I liveBOUGHT AS A GIFT, NOT MY PHONE NUMBER NOR HOME ADDRESSI SHOULD NOT HAVE TO PAY FOR SOMETHING NOT NEEDED AFTER MONTHSAgain I'm requesting assistance from you the Revdex.com, to help clear this matter upThe driver was not telling the truth when he reported back to Ashley furniture that he sat outside for half an hour in front of the house and knock on door or tried calling meRemember that is not my number nor homeMy credit card company continues to side with Ashley furniture and keeps charging for the furniture not received nor needed or wanted nowWhy can't they just resale that stuff to another customer and tell [redacted] to credit back my money Regards, [redacted] ***

We never brought our furniture back in to youYou guys sent a tech to our house so it's not breastbone pick up it's in our homeHowever, we are satisfied with how they fixed the furniture and are happy with our purchaseNow we are waiting for our recliner that should have been in on the 20th days ago and they still can't tell us when it's coming inSo that's a bit irritating Regards, [redacted]

May 15, 2015Dear [redacted] :We've already responded to this complaint on May 5, In it, we stated that the customer was scheduled for a service call, The date was for May 8, 2015.Please adjust the status to reflect our compliance.Best Regards,Salem S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We are in contact with the customerAs protocol, customers generally have 72-hours to report damageHowever, because this might be a manufacturing defect, we're certanly willing to inspect the merchandise to make that determinationThe customer can send pictures of the damage to the service department at [email protected] if they haven't done so already

I have not received any emails from this customer to the [redacted] addressI have just called the customer and left a message for the customer to call backThe customer can call back and speak to any agent to receive a Saturday delivery (for any Saturday that is not booked)I have left notes in our internal system so that any agent will be aware that the customer is to receive a Saturday delivery

We apologize for any uncessary hastles the request has causedThe request for pictures is part of company policyWe understand that sometimes there may be confusion about when requesting pictures is necessary and when it is notAs such, we have scheduled to exchanged the damaged chair with a new one on 11/We hope the customer finds this satisfactory

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I guess I will just have to waitBut I do realize that in your previous response, it was stated that if I was not satisfied with the repair, they would give me a new loveseatSo, we will wait and see how things work out since an inspector will not be out until 07/18/and then wait on a repair after that and then wait to see how the repair, if it can be repaired, turns outThank you for your explanation as it is very much appreciated Regards, [redacted] ***

Customer has had their chair replaced by ***When the chair came in, we informed the customer that it was ready to be picked upThe customer did not want to pay the transfer fee of $to pick it upWe agreed to allow him to pick up without a transfer fee but then heard nothing backmonths passed - which was the time frame the customer has between the warranty (***) authorization and pick upCustomer didn't pick upThus, the chair had to go back to stockIf the customer wants to pick up the chair, they're going to have to contact [redacted] in order to have them file another authorizationOnce that happens, we'll gladly give the customer their new chair

Cushions have been ordered; once they come in, we will contact the customer

November 5, 2014Customer claims Regency did a “bait and switch” which is not only false, but untrueThis presumption stems from a misunderstanding with regards to the differences between a reclining vsnon-reclining chair made during the initial pick upSure enough, upon checking, we were able to give the customer the reclining chair of their choiceWe hope the customer is now satisfied.Regards,Salem

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I had no contract all I have is an invoiceIt has been weeks and I still don't have a refund Regards, [redacted]

Customer keeps claiming that we've "illegally" held money for yearsThis is nonesenseIf customer feels that way, customer should proceed to take company to courtOtherwise, the store policy applies