Regency Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because advertisement on a delivery promotional.The complaint is I bought a complete set of furniture during a promotional that offered free delivery based on purchaseThe company delivered part of my furniture, but not allThe assumption was the other part was on back orderI went into the headquarters to query about another matter (damaged merchandise) and I was informed that the final item has been in the warehouse for quite some timeI questioned why they haven't called to notify me or delivery the itemThey stated because they split the item delivery, I was responsible for paying for the second deliveryI questioned why I wasn’t provided notice that they were split the delivery (Basically invalidating their promotion by creating cost that wasn't part of the original contract.) They said they have a recording of me saying that I would pick up the item myself When I explained that I would have never offered to more the sofa/sleeper myself since I did not have the appropriate vehicle to do so, they explained well they have a recordingWhen I asked to hear the recording to confirm if it was my voice or a company ploy, they explained that it was against corporate policy for me to hear the recordingThen I clearly asked so even if I didn't approve of this, how can they charge me? And I was required to call customer service with no reliefEarlier this week I was forced to pay $for a invalid promotion that was a misunderstanding per the company and their delivery serviceSo I expect to recieve my money back in leui of their mistake v Regards, [redacted]

We're not claiming the customer damaged the itemsWhat we are saying is that, in accordance to our policy, items that are purchased off the floor are sold 'as is'The customer can dispute this by writing to the board of directors at: [redacted] Otherwise, we apologize but there's nothing more we can do given the policy

Customer was scheduled for delivery on 12/for 12/Items came in and the ones that were damaged will be replaced

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not fair to Ms [redacted] ! This is poor customer serviceI will be taking this matter further! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the check was mailed in late, an entire week late to be precise, which is still in violation of the day refund time in thier contractStill unacceptableAlso it was mailed in the day before thanksgiving which means I didn't get it until the day after ThanksgivingCompletely unacceptableI don't accept this as an appropriate or timely business responseFor all my inconvenience I deserve at the very least an apology from the ceo or some compensatory offer otherwise Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the delayed response Our service department has been backed up significantly However, we've reviewed the customer's pictures and we'll be replacing the items with new ones Best Regards, ***

Of course it isThe contract was signed, and the issues specifiedIf the customer wants to take this further, then that's fine by usAt this point, it should be marked as closed in the Revdex.com

We first and foremost apologize to the customer for the troubles she faced at the [redacted] storeWe will offer the customer a gift card for her troublesCustomer can call the customer service department at ###-###-#### and let us know where she wants the gift card sent to

Not every single piece was damaged upon delivery; this was reviewed by the Service DepartmentThe pieces that WERE damaged, have either been replaced with new items or repaired as of 11/29/20`Customer signed paperwork stating they accepted the repairs/replacements

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***I am rejecting this response because: They delivered what was not purchased.and I will be happy to take it to court over this and show how this business scam their customersand I will ask to impose a big fine on this kind of business so it does not take advantage of their customer, This kind of business is a sham and their representative and customer service is giving a bad example of business in USAThee delivered the wrong items,and they shouldt switch them out for the new ones at no additional costThis business is legally, ethically, and philosophically in the wrong here
Regards,
*** ***

Yes it does, on the back of the invoice - it specifies that "unless special order item."
The merchandise is listed to be in by the 24th of JanuaryIt's well witin the time frameIf it exceeds this by more than a week, the customer is entitled to a refund

Customer can cancel the merchandise, however, there would be a pifee for the furniture to be picked-up

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
***
I am rejecting this response because I went to the business on the 19th of October and informed them that I wanted my money backThere were days where the business was closed which makes days last week WednesdayI should have received my money on Wednesday the th of nov not "sometime this week"The contract stipulates days, not when ever they feel likeThis is time sensitive, I have rent to pay and other bills due this weekThis money should have been returned to me last week so I could get my rent and other books in orderIt's also time sensitive because I have visitors coming this week and I needed extra furniture before they got here so that there would be enough space for everyone to be comfortableThat is unacceptableIf I am unable to pay my rent I should be reimbursed for any charges added to my rent and any other action that I have to take if evictedThank you.
Regards,
*** ***

Customer can have a Saturday delivery for the amount they've already paid for standard deliveryCustomer can email [email protected] in order to schedule a Saturday delivery

Actually, the merchandise too a little bit under weeks to come inHad it taken over weeks, then the customer would have been entitled to a refundThe customer is scheduled for a delivery on 4/17/

Ad-hominem and irrelevant to the factsCustomer received goodsCase closed

Complaint ID: ***
Inbox
x
Revdex.com of Metro Washington DC
Sep
to me
---------- Forwarded message ----------
From:
Date: Sun, Aug 31, at 1:PM
Subject: Complaint ID: ***
To: [email protected]
I filed a complaint and listed the incorrect email addressCan you please correct it to ***
Thanks,
*** ***

We will be sending a technician to inspect the merchandise in order to determine whether or not this was a manufacturing defect

Customer wasn't sold "bogus" warranty - we've been selling warranties for over a decade nowShould these warranties turned out to be bogus, the entire company would have collapsed by nowThe warranty company - which is a seperate company - denied the claim because they have conditions for action
This particular damage did not meet those conditionsThere are a list of conditions that specify what kinds of damages are and are not coveredSun damages aren't the only types that are covered (this kind of damage does happen sometime - the assertion of sun damage "never" occurs is not only untrue, but false
Finally, the customer had their rails replaced soon after their initial deliveryThey're out of their one-year manufacturing warrantyWe will not be servicing merchandise