Regency Furniture

We're quite sure [redacted] was supposed to contact the customer with details for this offer since the offer was through [redacted] and not Regency.

Upon reviewing the customer's invoices, we've arrived at the following determination:a) the merchandise cannot be returned as it has been at the customer commercial property for far too long at this point.b) the issue with the tables was eventually corrected - according to the notes. If there are still further issues, we'll be happy to address them.

According to the notes, the company did in fact attempt to deliver the merchandise on 7/7. The driver was at the customer's home but the customer was not there. Therefore, the delivery had to be rescheduled. While the customer opted to pick up the furniture at a later day, we nonetheless charged the...

customer the expenditures of having to send out a delivery team.

We apologize for the issues and are willing to address the customer's concerns. However, we first need to confirm which invoice the customer is referencing. The invoice number [redacted] does not match the address, name, or phone numbers the customer provides here. Furthermore, the invoice in question...

has a ticket that began on November 1 (purchasing date) and the other invoice that links to it has a invoice date before the 29th of September. Finally, for the address and number the customer provides here, nothing comes up. If possible, can the customer confirm which invoice number/name/address was used on the account so that we can proceed?

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].Inboxx Revdex.com of Metro Washington DCDec 5 (4 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Dec 5, 2014 at 1:19 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>As of last Saturday our issues with the bedroom set we purchased from Ashley furniture has been resolved. Two deliveries and two technician over the span of 4 months finally took care of everything Sent from my [redacted]On Dec 4, 2014, at 10:14 AM, [email protected] wrote:You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.

Of course it is. The contract was signed, and the issues specified. If the customer wants to take this further, then that's fine by us. At this point, it should be marked as closed in the Revdex.com.

Our advertisements state on the bottom that in order for purchases to be considered for the promotion, they must meet a minimum purchase. We apologize if the customer felt the promotion was misrepresented. However, the customer doesn't meet the minimum requirments for the promotion.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have submitted the photos to the factory for review. Once the factory makes a determination, we will contact the customer with regards to the decision. We thank the customer for their patience while this matter is looked into.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Still, there is no indication as to who GBS is, or why they should be responsible.  No one from Regency Furniture has contacted me at all. I do not have any contact information, names, telephone numbers, etc. If GBS is responsible, then why was I not informed of this a year ago? I need someone to contact me and let me know what my next steps are regarding this matter.  I purchased this item and an accompanying warranty from Regency.  Vague answers with no contact information or next steps are counter-productive and only drag this out longer.   My next step may be to contact the State of Maryland Office of the Attorney General. 
Regards,
[redacted]

We are currently working with the customer to satisfy their concerns.

We apologize for the warranty's finding. I should note that the GBS warranty the customer purchased only covers accidental damages, such as cuts or stains. Nonetheless, we have refunded the customer for the warranty purchase.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
My husband and I do not want a credit back on the credit card we used for purchase as it is payed off and then we have to wait to get a refund from that provider. We used cash out of our checking account and want that money refunded. If this is a option why have we not been given the option for a cash refund in the store, there is no difference. 
Regards,
[redacted]

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Thu, Apr 16, 2015 at 6:35 PMSubject: RE: You have a new message from the Revdex.com of...

Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Thank you for your help. [redacted]

We will be exchanging the damaged items. Customer is scheduled for 2/14.

I’ve spoken to the customer last week. We also spoke to [redacted]. They have reissued the card and sent it out on July 2. It takes two-three weeks to arrive. It will be a white envelope with a Missouri return address. It will say “[redacted]” on it. If the card still doesn’t make it, then we will have the card be sent to us where the customer will come in and pick it up personally.Best Regards,Salem S[redacted]

[redacted] was delivered his merchandise today after having it serviced at our warehouse. We hope that the furniture was received in satisfactory condition and that all the issues pertaining to the damages reported have been solved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We finally got our $200 gift card. Thanks [redacted] PhDc, MSN-ED, RN

We certainly apologize that the condition of the merchandise was in; our standard practice is to deliver new merchandise if the initial ones come defective and are returned.
The customer has since received a full refund.