*** [redacted] ***Thank you for bringing this complaint to our attentionIn the complaint letter, [redacted] mentions that Quiet Mind Plus did not help with his tinnitus problemsIt is very important to us that our consumers are aware of the refund policyWe indicate that the consumer has a Day refund period on the advertising material, checkout page, and the confirmation pageWe also have a few additional customer touch points to remind him of the order itself [redacted] saw and was reminded of the refund period throughout the purchasing processWe also provide our phone number and are available 24/via email, phone, voicemailOur number is ###-###-####Email is: [redacted] I took a look at the caller log and do not see that [redacted] called usWhile we are certainly sad to hear that the product didn’t help him, we take our day refund period very seriouslyIf [redacted] ever purchases from us again, please have him contact us directly so we can helpWe always want to do the right thing.I’ve located the transaction, which was purchased on May **, I also see that [redacted] moved forward with a chargeback, and received his funds from the bankThe chargeback was entered on August **, Please advise that he can call our customer support line at ###-###-####, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General Manager [redacted]
*** [redacted] Thank you for bringing this complaint to our attentionIn the complaint letter, [redacted] mentions they were unaware that the bonus books were not physical [redacted] did receive the main book in physical form, but no longer wanted the product as they were not aware of the shipping and the bonuses were not in physical [redacted] mentioned that the customer service team was contacted, however, our records do not indicate a call from [redacted] , and everything is automatically documented as soon as the account is pulled upOur call center is open hours a day, days a week, and can be reached at the number indicated on the complaint and here as well: ###-###-####All phone calls are responded to immediately (on the 2nd or 3rd ring)We have not located any emails eitherI’ve located his transaction, and based on her complaint request, I have refunded the purchase in full, including S&HThe order was placed on The refund will be applied within to business days and a confirmation email will be sent to [redacted] at [redacted] We’d appreciate if [redacted] still sends the book back to the address below: Software Projects [redacted] *** Please advise that he can call our customer support line at ###-###-####, if he has any further concerns Please advise if there are any additional details we can provide to assistSincerely,Mike P***, General ManagerSoftware Projects Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not agree with all the statements made by the company When I went to my junk mail to look for the information regarding the purchase the emails were no longer available I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund I believe the original offer said a day money back guarantee not the day that this company said in the response I just viewed I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company My issue is resolved but this company bears watching Thank You Sincerely, [redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ( [redacted] ) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, in checking our records, I confirmed that your order was already canceled and refunded in full, on May * A confirmation of the refund was emailed to your email at [redacted] ;Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support [redacted] Phone: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ( [redacted] ) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, just went ahead and refunded all charges back to your card If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support [redacted] Phone: ###-###-####Email: [redacted]
Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you. We are available 24 hours a day, 7 days a week, via phone ###-###-####, on our website ( [redacted] ) and via email at s [redacted] Here's a link to the checkout page where you... placed your order: [redacted] As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone. An additional billing reminder is sent 7 days later. Our records indicate the two email messages were received by you at [redacted] Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked 60 days money back guarantee.Our records indicate you contacted us yesterday, January [redacted] to request a refund. A refund was issued in full to your card ending with [redacted] and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime. We are always here for you!Attached to this message, please find: [redacted] Screenshot of checkout page [redacted] Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased [redacted] Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support
Hi ***,I'm sorry to hear you are not happy with the product you purchased on [redacted] No worries - you are fully protected by our no questions asked day money back guarantee.When you purchased the product, we sent an order confirmation to [redacted] along with specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available hours a day, days a week We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P***, General ManagerSoftware Projects IncPhone: [redacted] Email: [redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, just went ahead and refunded all charges back to your card If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support***Phone: ###-###-####Email: ***
I *** *** rebuilt bulkhead & stairs and repaired inside wallThe lady ran out of money so she said she would do more work later and after that she wanted me to clean up the basement but I did not make the mess
*** *** ***
*
*** ***
*** *** ***
*** *** *** *** ***
*
*** *** * *** *** ***
* Thank you for bringing this complaint to our attention In the complaint letter, *** *** mentions that he never received the product and that he’s looking for a refund *** *** purchased a digital product (ebook) on 2/**/17, which is indicated on the sales page and the reason why he has not received the product in the mail, nor did we ask for a shipping addressThe product owner and SoftwareProjects both offer phone customer supportBased on our records, he did not attempt to contact usOur phone number is ###-###-####All phone calls are responded to immediately, hours a day, days a week This ebook is available in physical formIf *** *** does want it, he is more than happy to contact the vendor directly I’ve located his transaction, and based on her complaint request, I have refunded the purchase from 2/**/in the amount of $USDThe refund will be applied within to business days and a confirmation email was sent to *** *** at *** Please let *** *** know that he can call our customer support line at ###-###-####, if he has any further concerns, or contact the support hotline directly from the product owner at ###-###-#### Please advise if there are any additional details we can provide to assist Sincerely, Mike P***, General Manager Software Projects Inc***
*** ***
*** ***
Hi ***,We apologize for the inconvenience.Checked the system and we don't show any email from you When you send an email to our support address (***) a ticket is created and you should immediately receive an automatic reply, acknowledging receipt of your email and
providing you with a unique ticket ID to track your ticket.In addition to email support, we also offer phone support, available hours a day, days a week.Our customer support phone number is clearly displayed on our website Please double check your records and check where you sent your email to We process thousands of emails every day and stand behind our products.We went ahead and canceled your order, refunding all charges back to your card An email confirming the cancellation was sent to you Please allow business days for the refund to show up on your account.Thank you for your cooperation and thank you for using Software Projects!We are always here for you
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** * *** ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** * *** *** mentions that Fungus Clear sadly did not helpIt is very important to us that our consumers are aware of the refund policy, as we stand 100% behind itThe customer has a day money back guaranteeWe indicate this prior to purchase, and post purchaseWe have various customer touch points that include our contact info, including a confirmation text message, email and billing remindersOur number is ###-###-####Email is: ***I took a look at the *** ***’ orderI see two purchases on June **, and also see that she talked to one of our agents, Ivana, on 9/**/and received a partial refund, in the amount of $towards the initial purchase of $Therefore, we can see that *** *** had our phone number every since the purchase, so I’m uncertain why there was an issue reaching us again, as she has the contact info***One of our other agents refunded the upsell ($117) on September ***While we do generally need the bottles back prior to issuing a refund, we’ve issues the above amounts and just refunded another $ A refund confirmation email was sent to ***The credit will appear within business days.If you could ask the customer to send back the product, we would appreciate it - even though it may be partially usedAgain, refunds have been issues through prior contacts with the customerPlease advise that she can call our customer support line at ###-###-####, if she has any further concerns.Please advise if there are any additional details we can provide to assist.Sincerely,Mike P*** General Manager*** *** ***
***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do not agree with all the statements made by the company When I went to my junk mail to look for the information regarding the purchase the emails were no longer available I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund I believe the original offer said a day money back guarantee not the day that this company said in the response I just viewed I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company My issue is resolved but this company bears watching Thank You
Sincerely,
*** ***
*** *** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** ***Thank you for bringing this
complaint to our attentionIn the complaint letter, *** *** mentions that her card was charged for several items, unauthorized*** *** certainly could have called our customer support team, and we’d been happy to help herWe take any refund, especially when unauthorized very seriouslyOur phone number is on the statement and on our webisteAll phone calls are responded to immediately, hours a day, days a weekThe number is ###-###-####Based on our records, *** *** didn’t attempt to contact usI’ve located several transactions under her name with card ending in *** on 4/**/- it generally appears a day later on the cardI have refunded ALL purchases, in the amount of $The refunds will be applied within to business daysThe purchase was made with email: *** I am not sure if that is one of MrsJ***’s emails or in her householdI’ve changed the email to *** so that we can ensure she received the refund confirmation emails Please advise that she can call our customer support line at ###-###-####, if she has any further concerns, and we would be happy to helpPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General ManagerSoftware Projects Inc.***
*** ***
*** ***
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, in checking our records, I confirmed that all orders you placed with us, have already been canceled and refunded in full, with the first order refunded on March * and the remaining ones refunded on March ** A confirmation of the refund was emailed to your email at *** ; The phone logs show you have been informed that your orders were canceled and refunded in full SoftwareProjects stands behind our no questions asked days money back guarantee. Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime. We are always here for you. Best Regards,SoftwareProjects Support***
*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***
*** ***
** *** ** *** ***
*** *** ***
*** *** *** *** ***
*** *** * *** * ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** *** mentions that Quiet Mind Plus did not help with his tinnitus problemsIt is very important to us that our consumers are aware of the refund policyWe indicate that the consumer has a Day refund period on the advertising material, checkout page, and the confirmation pageWe also have a few additional customer touch points to remind him of the order itself ** *** saw and was reminded of the refund period throughout the purchasing processWe also provide our phone number and are available 24/via email, phone, voicemailOur number is ###-###-####Email is: *** I took a look at the caller log and do not see that *** called usWhile we are certainly sad to hear that the product didn’t help him, we take our day refund period very seriouslyIf *** ever purchases from us again, please have him contact us directly so we can helpWe always want to do the right thing.I’ve located the transaction, which was purchased on May **, I also see that *** moved forward with a chargeback, and received his funds from the bankThe chargeback was entered on August **, Please advise that he can call our customer support line at ###-###-####, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General Manager*** *** ***
***
*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** [redacted] ***Thank you for bringing this complaint to our attentionIn the complaint letter, [redacted] mentions that Quiet Mind Plus did not help with his tinnitus problemsIt is very important to us that our consumers are aware of the refund policyWe indicate that the consumer has a Day refund period on the advertising material, checkout page, and the confirmation pageWe also have a few additional customer touch points to remind him of the order itself [redacted] saw and was reminded of the refund period throughout the purchasing processWe also provide our phone number and are available 24/via email, phone, voicemailOur number is ###-###-####Email is: [redacted] I took a look at the caller log and do not see that [redacted] called usWhile we are certainly sad to hear that the product didn’t help him, we take our day refund period very seriouslyIf [redacted] ever purchases from us again, please have him contact us directly so we can helpWe always want to do the right thing.I’ve located the transaction, which was purchased on May **, I also see that [redacted] moved forward with a chargeback, and received his funds from the bankThe chargeback was entered on August **, Please advise that he can call our customer support line at ###-###-####, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General Manager [redacted]
*** [redacted] Thank you for bringing this complaint to our attentionIn the complaint letter, [redacted] mentions they were unaware that the bonus books were not physical [redacted] did receive the main book in physical form, but no longer wanted the product as they were not aware of the shipping and the bonuses were not in physical [redacted] mentioned that the customer service team was contacted, however, our records do not indicate a call from [redacted] , and everything is automatically documented as soon as the account is pulled upOur call center is open hours a day, days a week, and can be reached at the number indicated on the complaint and here as well: ###-###-####All phone calls are responded to immediately (on the 2nd or 3rd ring)We have not located any emails eitherI’ve located his transaction, and based on her complaint request, I have refunded the purchase in full, including S&HThe order was placed on The refund will be applied within to business days and a confirmation email will be sent to [redacted] at [redacted] We’d appreciate if [redacted] still sends the book back to the address below: Software Projects [redacted] *** Please advise that he can call our customer support line at ###-###-####, if he has any further concerns Please advise if there are any additional details we can provide to assistSincerely,Mike P***, General ManagerSoftware Projects Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not agree with all the statements made by the company When I went to my junk mail to look for the information regarding the purchase the emails were no longer available I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund I believe the original offer said a day money back guarantee not the day that this company said in the response I just viewed I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company My issue is resolved but this company bears watching Thank You Sincerely, [redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ( [redacted] ) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, in checking our records, I confirmed that your order was already canceled and refunded in full, on May * A confirmation of the refund was emailed to your email at [redacted] ;Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support [redacted] Phone: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ( [redacted] ) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, just went ahead and refunded all charges back to your card If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support [redacted] Phone: ###-###-####Email: [redacted]
Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you. We are available 24 hours a day, 7 days a week, via phone ###-###-####, on our website ( [redacted] ) and via email at s [redacted] Here's a link to the checkout page where you... placed your order: [redacted] As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone. An additional billing reminder is sent 7 days later. Our records indicate the two email messages were received by you at [redacted] Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked 60 days money back guarantee.Our records indicate you contacted us yesterday, January [redacted] to request a refund. A refund was issued in full to your card ending with [redacted] and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime. We are always here for you!Attached to this message, please find: [redacted] Screenshot of checkout page [redacted] Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased [redacted] Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support
Hi ***,I'm sorry to hear you are not happy with the product you purchased on [redacted] No worries - you are fully protected by our no questions asked day money back guarantee.When you purchased the product, we sent an order confirmation to [redacted] along with specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available hours a day, days a week We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P***, General ManagerSoftware Projects IncPhone: [redacted] Email: [redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, just went ahead and refunded all charges back to your card If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support***Phone: ###-###-####Email: ***
I *** *** rebuilt bulkhead & stairs and repaired inside wallThe lady ran out of money so she said she would do more work later and after that she wanted me to clean up the basement but I did not make the mess
*** *** ***
*
*** ***
*** *** ***
*** *** *** *** ***
*
*** *** * *** *** ***
* Thank you for bringing this complaint to our attention In the complaint letter, *** *** mentions that he never received the product and that he’s looking for a refund *** *** purchased a digital product (ebook) on 2/**/17, which is indicated on the sales page and the reason why he has not received the product in the mail, nor did we ask for a shipping addressThe product owner and SoftwareProjects both offer phone customer supportBased on our records, he did not attempt to contact usOur phone number is ###-###-####All phone calls are responded to immediately, hours a day, days a week This ebook is available in physical formIf *** *** does want it, he is more than happy to contact the vendor directly I’ve located his transaction, and based on her complaint request, I have refunded the purchase from 2/**/in the amount of $USDThe refund will be applied within to business days and a confirmation email was sent to *** *** at *** Please let *** *** know that he can call our customer support line at ###-###-####, if he has any further concerns, or contact the support hotline directly from the product owner at ###-###-#### Please advise if there are any additional details we can provide to assist Sincerely, Mike P***, General Manager Software Projects Inc***
*** ***
*** ***
Hi ***,We apologize for the inconvenience.Checked the system and we don't show any email from you When you send an email to our support address (***) a ticket is created and you should immediately receive an automatic reply, acknowledging receipt of your email and
providing you with a unique ticket ID to track your ticket.In addition to email support, we also offer phone support, available hours a day, days a week.Our customer support phone number is clearly displayed on our website Please double check your records and check where you sent your email to We process thousands of emails every day and stand behind our products.We went ahead and canceled your order, refunding all charges back to your card An email confirming the cancellation was sent to you Please allow business days for the refund to show up on your account.Thank you for your cooperation and thank you for using Software Projects!We are always here for you
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** * *** ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** * *** *** mentions that Fungus Clear sadly did not helpIt is very important to us that our consumers are aware of the refund policy, as we stand 100% behind itThe customer has a day money back guaranteeWe indicate this prior to purchase, and post purchaseWe have various customer touch points that include our contact info, including a confirmation text message, email and billing remindersOur number is ###-###-####Email is: ***I took a look at the *** ***’ orderI see two purchases on June **, and also see that she talked to one of our agents, Ivana, on 9/**/and received a partial refund, in the amount of $towards the initial purchase of $Therefore, we can see that *** *** had our phone number every since the purchase, so I’m uncertain why there was an issue reaching us again, as she has the contact info***One of our other agents refunded the upsell ($117) on September ***While we do generally need the bottles back prior to issuing a refund, we’ve issues the above amounts and just refunded another $ A refund confirmation email was sent to ***The credit will appear within business days.If you could ask the customer to send back the product, we would appreciate it - even though it may be partially usedAgain, refunds have been issues through prior contacts with the customerPlease advise that she can call our customer support line at ###-###-####, if she has any further concerns.Please advise if there are any additional details we can provide to assist.Sincerely,Mike P*** General Manager*** *** ***
***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do not agree with all the statements made by the company When I went to my junk mail to look for the information regarding the purchase the emails were no longer available I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund I believe the original offer said a day money back guarantee not the day that this company said in the response I just viewed I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company My issue is resolved but this company bears watching Thank You
Sincerely,
*** ***
*** *** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** ***Thank you for bringing this
complaint to our attentionIn the complaint letter, *** *** mentions that her card was charged for several items, unauthorized*** *** certainly could have called our customer support team, and we’d been happy to help herWe take any refund, especially when unauthorized very seriouslyOur phone number is on the statement and on our webisteAll phone calls are responded to immediately, hours a day, days a weekThe number is ###-###-####Based on our records, *** *** didn’t attempt to contact usI’ve located several transactions under her name with card ending in *** on 4/**/- it generally appears a day later on the cardI have refunded ALL purchases, in the amount of $The refunds will be applied within to business daysThe purchase was made with email: *** I am not sure if that is one of MrsJ***’s emails or in her householdI’ve changed the email to *** so that we can ensure she received the refund confirmation emails Please advise that she can call our customer support line at ###-###-####, if she has any further concerns, and we would be happy to helpPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General ManagerSoftware Projects Inc.***
*** ***
*** ***
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, in checking our records, I confirmed that all orders you placed with us, have already been canceled and refunded in full, with the first order refunded on March * and the remaining ones refunded on March ** A confirmation of the refund was emailed to your email at *** ; The phone logs show you have been informed that your orders were canceled and refunded in full SoftwareProjects stands behind our no questions asked days money back guarantee. Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime. We are always here for you. Best Regards,SoftwareProjects Support***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** * *** * ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** *** mentions that Quiet Mind Plus did not help with his tinnitus problemsIt is very important to us that our consumers are aware of the refund policyWe indicate that the consumer has a Day refund period on the advertising material, checkout page, and the confirmation pageWe also have a few additional customer touch points to remind him of the order itself ** *** saw and was reminded of the refund period throughout the purchasing processWe also provide our phone number and are available 24/via email, phone, voicemailOur number is ###-###-####Email is: *** I took a look at the caller log and do not see that *** called usWhile we are certainly sad to hear that the product didn’t help him, we take our day refund period very seriouslyIf *** ever purchases from us again, please have him contact us directly so we can helpWe always want to do the right thing.I’ve located the transaction, which was purchased on May **, I also see that *** moved forward with a chargeback, and received his funds from the bankThe chargeback was entered on August **, Please advise that he can call our customer support line at ###-###-####, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General Manager*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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