Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** ** *** * *** Thank you for bringing this complaint to our attentionIn the complaint letter, *** ** *** mentions they were unaware that the bonus books were not physical*** did receive the main book in physical form, but no longer wanted the product as they were not aware of the shipping and the bonuses were not in physical*** *** mentioned that the customer service team was contacted, however, our records do not indicate a call from ***, and everything is automatically documented as soon as the account is pulled upOur call center is open hours a day, days a week, and can be reached at the number indicated on the complaint and here as well: ###-###-####All phone calls are responded to immediately (on the 2nd or 3rd ring)We have not located any emails either. I’ve located his transaction, and based on her complaint request, I have refunded the purchase in full, including S&HThe order was placed on 6/**/The refund will be applied within to business days and a confirmation email will be sent to *** at *** We’d appreciate if *** still sends the book back to the address below: Software Projects*** *** ***
*** ** *** Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist. Sincerely,Mike P***, General ManagerSoftware Projects Inc.***
*** ***
*** ***
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** *** mentions that he was unable to receive a refund after contacting the company several times, and that he never received the supplement*** ***’s first attempt to contact us was after the day refund periodThe orders were placed on July *, and his initial contact (see below) was on August *, We responded to him via email recommending our self help solution: ***The inability to ship was not SoftwarProjects’ error, but an issue with the address itselfPlease see a screenshot from ***:***We are always more than happy to work with our customer to ensure customer satisfactionEven in cases like this where *** discarded the product, we would have gladly resent the package if he would have contacted us, asking for a reshipmentOur phone number ###-###-#### isAgents are available 24/and if they are not, the customer can leave a VM so we can take the appropriate action*** *** did call and left a voicemailWe called the customer back on 8/* to help him further with the refund as it wasn’t clear what product he was referring toSadly, we received the VM***We do not have any further communication since, and received this complaintAs you can see, our customer service team is more than happy to address the concern and would have either resent the package or refunded him (even after the days), as we can see the product wasn’t receivedI’ve located his transactions in the amount of $and $Both purchases were refunded today, 8/**, and a confirmation for each has been sent to *** Please advise that he can call our customer support line at ###-###-####, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General ManagerSoftware Projects Inc.***
*** ***
*** ***
Dear ***,I checked our records and I see that your order was already canceled and refunded in full as soon as you contacted us:*** *** ***
*** ** *** ***
*** *** ** ** *** ***
*** ***
*** *** *** *** *** *** ***A copy of the refund confirmation was
emailed to youThe product that you purchased is a digital eBook It is clearly labeled as a digital eBook on the checkout page, as well as in the order confirmation That being said, we put our hearts and souls into building SoftwareProjects as the most secure, friendly and safe online destination to purchase software products, ebooks and subscriptions We stand behind our products and offer a no questions asked money back guarantee on all products and services purchased on our website As you can see, your order was canceled and refunded in full on the day you contacted us.If there's anything else we can do to help, please feel free to contact our toll-free phone number ###-###-#### hours a day, days a week You can also email us at *** or visit our website and open a support ticket.We are always here for you.Sincerely,Mike P***, Software Projects Inc.***Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** *** mentions that he requested a refund for products he ordered, but had only received one of them*** *** initiated the refund through our self service tool on 7/**/It takes 3-business days for refunds to post *** *** called the Software Projects customer support line on 7/**/and said he received a refund for the $product but was still waiting for $to be refunded for the second productThe customer service representative informed *** *** that the he escalated the ticket to be reviewed by the risk department and the risk department would reach out directly*** *** called again on 7/**/He was informed that our system shows the orders had been refunded*** *** became upset and said that one of the refunds still hadn’t postedThe customer representative attempted to provide the transaction ID, but the customer asked to speak with a supervisor.A supervisor was not available at that timeThe customer service representative attempted again to provide the transaction IDThis would have allowed *** *** to go to his bank for further confirmation that a refund has been postedThe customer asked for a manager again and was informed that no managers were available at that timeThe customer service representative attempted yet again to assist *** *** *** refused the help of this representative and the call was endedThroughout the call, *** *** resorted to profanity and name callingAs a company we cannot allow anyone to be disrespectful, whether that’s internally or externally, and whether or not it’s a customer or the representativeIf the representative is caught, it leads to disciplinary actionsIn this case, it lead to the rep ending the callThe customer service representative escalated the ticket to a supervisor*** *** spoke to another representative on 7/**/This representative apologized and was advised *** *** to allow 24-hours for the refund to process.On 7/**/17, *** *** called again and reached the same customer service representative that he had previously talked over and sworn atThe representative attempted to help *** *** again*** *** indicated he remembered the representative and refused to co-operateThe representative said that a team lead would call as soon as one was available*** *** made hostile statements and the representative responded in like manner and ended the callWhile we’re sorry that our customer service representative did this, there is a reasonable limit to what any human can tolerateAt this time, our system shows both orders have been refunded.Please advise that *** *** can reach out via email at ***, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General Manager*** *** ***
***
*** ***
*** ***
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments hereIt is not true what Mr. *** *** said .He did some preparing but hasn't finish his job behind house to put concrete to the wallhe started but didn't finishSo water is coming inside, becausethis unprofessional attitude we are sufferingBest it will be if someone form judgment will come to our house and they can see that it is trueYou can see unfinished jobVery disrespectable from Mr ***He keep lyingHe promise to finish job for what he got paidVery sad!!! He should either finish job for what he got paid or return moneyIt will be fair.Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received a satisfactory response from said company and have received my money back.
Thank you for your help in this matter
Sincerely,
*** ***
Hi ***, Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated
SMS text message that we send as soon as an order is placed. The phone number you referenced in your message is not associated with our company and not listed anywhere on our website.You can always lookup your orders on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.In checking our records, we can see that the order you placed on July ***, was already refunded on July ***, per your request A refund confirmation was emailed to you at *** Attaching a copy of the refund to this messageIf there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support***
*** ***
*** ***
*** *** ***
*** ***
*** *** ***
*** *** *** *** *** *** *** *** *** Thank you for bringing this complaint to our attention In the complaint letter, *** *** mentions that we were unable to stop the shipment for the physical product orderUpon calling in a second time to complain the rep hung up, which was a frustrating situation for *** *** and the customer went to their bank to process a chargebackIt is a standard procedure for our agents to ask the customer to send the product back or refuse the shipment so that the inventory goes back to the fulfillment houseOnce received, the system automatically processes a refundIt is also accurate that we cannot reverse orders, once placedWe have both the ordering and fulfillment system talking to each other to start the fulfillment process*** *** called in a day after placing the order and the rep could tell that the customer was frustrated“Answer First - Caller states they tried cancelling online, but that did not go throughHe stated that he is extremely frustration..on Apr ***, 2017, 8:59AM *** *** only had to refuse the shipment for the system to automatically refund the orders, as *** *** is protected by a day refund period I have located both transactions, Order ID ***, in the amount of $177, and Order ID ***, in the amount of $Based on her complaint and the fact that *** *** went to their bank, we went ahead and processed a chargeback and the customer will receive a credit from their bankA confirmation will also be sent to *** *** at *** Please advise that the customer can call our customer support line at ###-###-####, if *** *** has any further concerns Please advise if there are any additional details we can provide to assist Sincerely, Mike P*** *** ***
*** *** ***
***
*** ***
*** ***
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, in checking our records, I confirmed that your order was already canceled and refunded in full, on May * A confirmation of the refund was emailed to your email at ***;Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support***Phone: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,I'm sorry to hear you are not happy with the product you purchased on *** No worries - you are fully protected by our no questions asked day money back guarantee.When you purchased the product, we sent an order confirmation to *** along with
specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available hours a day, days a week We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P***, General ManagerSoftware Projects IncPhone: ***Email: ***
Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you We are available hours a day, days a week, via phone ###-###-####, on our website (***) and via email at s*Here's a link to the checkout page where you
placed your order: ***As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone An additional billing reminder is sent days later Our records indicate the two email messages were received by you at ***Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked days money back guarantee.Our records indicate you contacted us yesterday, January ** to request a refund A refund was issued in full to your card ending with *** and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime We are always here for you!Attached to this message, please find:* Screenshot of checkout page* Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased* Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support
Hi ***,Our records indicate you purchased this product:*** *** ***
*** ** *** ***
*** *** ** ** *** ***
*** ***
*** *** *** *** ***An order confirmation was emailed to *** along with the download link The server
logs show the email was delivered successfully.Either way, here's the download link to access your product:***We went ahead and refunded all charges to your credit card If you have a moment, please contact us at *** and let us know what went wrong, so that we can learn from this experience.Best Regards,SoftwareProjects Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** ** *** * *** Thank you for bringing this complaint to our attentionIn the complaint letter, *** ** *** mentions they were unaware that the bonus books were not physical*** did receive the main book in physical form, but no longer wanted the product as they were not aware of the shipping and the bonuses were not in physical*** *** mentioned that the customer service team was contacted, however, our records do not indicate a call from ***, and everything is automatically documented as soon as the account is pulled upOur call center is open hours a day, days a week, and can be reached at the number indicated on the complaint and here as well: ###-###-####All phone calls are responded to immediately (on the 2nd or 3rd ring)We have not located any emails either. I’ve located his transaction, and based on her complaint request, I have refunded the purchase in full, including S&HThe order was placed on 6/**/The refund will be applied within to business days and a confirmation email will be sent to *** at *** We’d appreciate if *** still sends the book back to the address below: Software Projects*** *** ***
*** ** *** Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist. Sincerely,Mike P***, General ManagerSoftware Projects Inc.***
*** ***
*** ***
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** *** mentions that he was unable to receive a refund after contacting the company several times, and that he never received the supplement*** ***’s first attempt to contact us was after the day refund periodThe orders were placed on July *, and his initial contact (see below) was on August *, We responded to him via email recommending our self help solution: ***The inability to ship was not SoftwarProjects’ error, but an issue with the address itselfPlease see a screenshot from ***:***We are always more than happy to work with our customer to ensure customer satisfactionEven in cases like this where *** discarded the product, we would have gladly resent the package if he would have contacted us, asking for a reshipmentOur phone number ###-###-#### isAgents are available 24/and if they are not, the customer can leave a VM so we can take the appropriate action*** *** did call and left a voicemailWe called the customer back on 8/* to help him further with the refund as it wasn’t clear what product he was referring toSadly, we received the VM***We do not have any further communication since, and received this complaintAs you can see, our customer service team is more than happy to address the concern and would have either resent the package or refunded him (even after the days), as we can see the product wasn’t receivedI’ve located his transactions in the amount of $and $Both purchases were refunded today, 8/**, and a confirmation for each has been sent to *** Please advise that he can call our customer support line at ###-###-####, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General ManagerSoftware Projects Inc.***
*** ***
*** ***
Dear ***,I checked our records and I see that your order was already canceled and refunded in full as soon as you contacted us:*** *** ***
*** ** *** ***
*** *** ** ** *** ***
*** ***
*** *** *** *** *** *** ***A copy of the refund confirmation was
emailed to youThe product that you purchased is a digital eBook It is clearly labeled as a digital eBook on the checkout page, as well as in the order confirmation That being said, we put our hearts and souls into building SoftwareProjects as the most secure, friendly and safe online destination to purchase software products, ebooks and subscriptions We stand behind our products and offer a no questions asked money back guarantee on all products and services purchased on our website As you can see, your order was canceled and refunded in full on the day you contacted us.If there's anything else we can do to help, please feel free to contact our toll-free phone number ###-###-#### hours a day, days a week You can also email us at *** or visit our website and open a support ticket.We are always here for you.Sincerely,Mike P***, Software Projects Inc.***Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)Order ID: 9209Date: Aug, 2015Status: Refunded on Aug, 2015Amount: 39.00Product Name: Nail Cure Pro(ncp-aff1-standard-nbb-v1)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***
*** ***
*** ***
*** *** ***
*** *** *** *** ***
*** *** * *** ***Thank you for bringing this complaint to our attentionIn the complaint letter, *** *** mentions that he requested a refund for products he ordered, but had only received one of them*** *** initiated the refund through our self service tool on 7/**/It takes 3-business days for refunds to post *** *** called the Software Projects customer support line on 7/**/and said he received a refund for the $product but was still waiting for $to be refunded for the second productThe customer service representative informed *** *** that the he escalated the ticket to be reviewed by the risk department and the risk department would reach out directly*** *** called again on 7/**/He was informed that our system shows the orders had been refunded*** *** became upset and said that one of the refunds still hadn’t postedThe customer representative attempted to provide the transaction ID, but the customer asked to speak with a supervisor.A supervisor was not available at that timeThe customer service representative attempted again to provide the transaction IDThis would have allowed *** *** to go to his bank for further confirmation that a refund has been postedThe customer asked for a manager again and was informed that no managers were available at that timeThe customer service representative attempted yet again to assist *** *** *** refused the help of this representative and the call was endedThroughout the call, *** *** resorted to profanity and name callingAs a company we cannot allow anyone to be disrespectful, whether that’s internally or externally, and whether or not it’s a customer or the representativeIf the representative is caught, it leads to disciplinary actionsIn this case, it lead to the rep ending the callThe customer service representative escalated the ticket to a supervisor*** *** spoke to another representative on 7/**/This representative apologized and was advised *** *** to allow 24-hours for the refund to process.On 7/**/17, *** *** called again and reached the same customer service representative that he had previously talked over and sworn atThe representative attempted to help *** *** again*** *** indicated he remembered the representative and refused to co-operateThe representative said that a team lead would call as soon as one was available*** *** made hostile statements and the representative responded in like manner and ended the callWhile we’re sorry that our customer service representative did this, there is a reasonable limit to what any human can tolerateAt this time, our system shows both orders have been refunded.Please advise that *** *** can reach out via email at ***, if he has any further concernsPlease advise if there are any additional details we can provide to assist.Sincerely,Mike P***, General Manager*** *** ***
***
*** ***
*** ***
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments hereIt is not true what Mr. *** *** said .He did some preparing but hasn't finish his job behind house to put concrete to the wallhe started but didn't finishSo water is coming inside, becausethis unprofessional attitude we are sufferingBest it will be if someone form judgment will come to our house and they can see that it is trueYou can see unfinished jobVery disrespectable from Mr ***He keep lyingHe promise to finish job for what he got paidVery sad!!! He should either finish job for what he got paid or return moneyIt will be fair.Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received a satisfactory response from said company and have received my money back.
Thank you for your help in this matter
Sincerely,
*** ***
Hi ***, Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated
SMS text message that we send as soon as an order is placed. The phone number you referenced in your message is not associated with our company and not listed anywhere on our website.You can always lookup your orders on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.In checking our records, we can see that the order you placed on July ***, was already refunded on July ***, per your request A refund confirmation was emailed to you at *** Attaching a copy of the refund to this messageIf there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support***
*** ***
*** ***
*** *** ***
*** ***
*** *** ***
*** *** *** *** *** *** *** *** *** Thank you for bringing this complaint to our attention In the complaint letter, *** *** mentions that we were unable to stop the shipment for the physical product orderUpon calling in a second time to complain the rep hung up, which was a frustrating situation for *** *** and the customer went to their bank to process a chargebackIt is a standard procedure for our agents to ask the customer to send the product back or refuse the shipment so that the inventory goes back to the fulfillment houseOnce received, the system automatically processes a refundIt is also accurate that we cannot reverse orders, once placedWe have both the ordering and fulfillment system talking to each other to start the fulfillment process*** *** called in a day after placing the order and the rep could tell that the customer was frustrated“Answer First - Caller states they tried cancelling online, but that did not go throughHe stated that he is extremely frustration..on Apr ***, 2017, 8:59AM *** *** only had to refuse the shipment for the system to automatically refund the orders, as *** *** is protected by a day refund period I have located both transactions, Order ID ***, in the amount of $177, and Order ID ***, in the amount of $Based on her complaint and the fact that *** *** went to their bank, we went ahead and processed a chargeback and the customer will receive a credit from their bankA confirmation will also be sent to *** *** at *** Please advise that the customer can call our customer support line at ###-###-####, if *** *** has any further concerns Please advise if there are any additional details we can provide to assist Sincerely, Mike P*** *** ***
*** *** ***
***
*** ***
*** ***
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email (***) or on our website Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us Either way, in checking our records, I confirmed that your order was already canceled and refunded in full, on May * A confirmation of the refund was emailed to your email at ***;Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support***Phone: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,I'm sorry to hear you are not happy with the product you purchased on *** No worries - you are fully protected by our no questions asked day money back guarantee.When you purchased the product, we sent an order confirmation to *** along with
specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available hours a day, days a week We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P***, General ManagerSoftware Projects IncPhone: ***Email: ***
Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you We are available hours a day, days a week, via phone ###-###-####, on our website (***) and via email at s
*Here's a link to the checkout page where you
placed your order: ***As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone An additional billing reminder is sent days later Our records indicate the two email messages were received by you at ***Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked days money back guarantee.Our records indicate you contacted us yesterday, January ** to request a refund A refund was issued in full to your card ending with *** and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime We are always here for you!Attached to this message, please find:* Screenshot of checkout page* Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased* Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support
Hi ***,Our records indicate you purchased this product:*** *** ***
*** ** *** ***
*** *** ** ** *** ***
*** ***
*** *** *** *** ***An order confirmation was emailed to *** along with the download link The server
logs show the email was delivered successfully.Either way, here's the download link to access your product:***We went ahead and refunded all charges to your credit card If you have a moment, please contact us at *** and let us know what went wrong, so that we can learn from this experience.Best Regards,SoftwareProjects Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***