...⇄ [redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that he requested a refund for 2 products he ordered, but had only received one of them. [redacted] initiated the refund through our self service tool on 7/**/2017. It takes 3-5 business days for refunds to post. [redacted] called the Software Projects customer support line on 7/**/17 and said he received a refund for the $29 product but was still waiting for $52 to be refunded for the second product. The customer service representative informed [redacted] that the he escalated the ticket to be reviewed by the risk department and the risk department would reach out directly. [redacted] called again on 7/**/2017. He was informed that our system shows the orders had been refunded. [redacted] became upset and said that one of the refunds still hadn’t posted. The customer representative attempted to provide the transaction ID, but the customer asked to speak with a supervisor.A supervisor was not available at that time. The customer service representative attempted again to provide the transaction ID. This would have allowed [redacted] to go to his bank for further confirmation that a refund has been posted. The customer asked for a manager again and was informed that no managers were available at that time. The customer service representative attempted yet again to assist [redacted] refused the help of this representative and the call was ended. Throughout the call, [redacted] resorted to profanity and name calling. As a company we cannot allow anyone to be disrespectful, whether that’s internally or externally, and whether or not it’s a customer or the representative. If the representative is caught, it leads to disciplinary actions. In this case, it lead to the rep ending the call. The customer service representative escalated the ticket to a supervisor. [redacted] spoke to another representative on 7/**/17. This representative apologized and was advised [redacted] to allow 24-28 hours for the refund to process.On 7/**/17, [redacted] called again and reached the same customer service representative that he had previously talked over and sworn at. The representative attempted to help [redacted] again. [redacted] indicated he remembered the representative and refused to co-operate. The representative said that a team lead would call as soon as one was available. [redacted] made hostile statements and the representative responded in like manner and ended the call. While we’re sorry that our customer service representative did this, there is a reasonable limit to what any human can tolerate. At this time, our system shows both orders have been refunded.Please advise that [redacted] can reach out via email at [redacted], if he has any further concerns. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General Manager[redacted]
...⇄ [redacted] Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions they were unaware that the bonus books were not physical. [redacted] did receive the main book in physical form, but no longer wanted the product as they were not aware of the shipping and the bonuses were not in physical. [redacted] mentioned that the customer service team was contacted, however, our records do not indicate a call from [redacted], and everything is automatically documented as soon as the account is pulled up. Our call center is open 24 hours a day, 7 days a week, and can be reached at the number indicated on the complaint and here as well: ###-###-####. All phone calls are responded to immediately (on the 2nd or 3rd ring). We have not located any emails either. I’ve located his transaction, and based on her complaint request, I have refunded the purchase in full, including S&H. The order was placed on 6/**/17. The refund will be applied within 3 to 5 business days and a confirmation email will be sent to [redacted] at [redacted]. We’d appreciate if [redacted] still sends the book back to the address below: Software Projects[redacted] Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist. Sincerely,Mike P[redacted], General ManagerSoftware Projects Inc.[redacted]
...⇄ [redacted]
[redacted]
[redacted]
[redacted] Re: [redacted] – [redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] indicated that she filed the complaint because she was unable to purchase Japanese Toe Nail Fungus. [redacted] has ordered several products from SoftwareProjects since 2015. Customer Satisfaction is very important to us, which is why we offer 24/7 phone support and a generous 60 day money back guarantee, which we enforce 100%. We have several customer touch points in place effective immediately after the order, including a purchase confirmation email, reminder that they will see a charge from us, and more. Again, communication to our customers is very important. As [redacted] indicated, we have an anti-fraud system in place to protect both the consumer and the business. In this case, our anti-fraud system detected a chargeback that Ellis placed in June 2017 and therefore, our system prevented the sale, due to a previous chargeback. Again, this setup is in place to protect everyone involved. Unfortunately, we cannot reverse this decision. [redacted] can no longer make a purchase via our retail store, SoftwareProjects. We are saddened that it came to this, and understand her frustration. We wish her the best going forward and hope that she will find a similar product that will help address her health needs. Please advise if there are any additional details.Sincerely,Mike Peters, General ManagerSoftware Projects Inc.[redacted]
[redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text...
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, in checking our records, I confirmed that your order was already canceled and refunded in full, on May *. A confirmation of the refund was emailed to your email at [redacted];Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]Phone: ###-###-####
Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you. We are available 24 hours a day, 7 days a week, via phone ###-###-####, on our website ([redacted]) and via email at s[redacted]Here's a link to the checkout page where you...
placed your order: [redacted]As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone. An additional billing reminder is sent 7 days later. Our records indicate the two email messages were received by you at [redacted]Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked 60 days money back guarantee.Our records indicate you contacted us yesterday, January ** to request a refund. A refund was issued in full to your card ending with [redacted] and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime. We are always here for you!Attached to this message, please find:* Screenshot of checkout page* Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased* Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I [redacted] rebuilt bulkhead & stairs and repaired inside wall. The lady ran out of money so she said she would do more work later and after that she wanted me to clean up the basement but I did not make the mess
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] [redacted] Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that we were unable to stop the shipment for the physical product order. Upon calling in a second time to complain the rep hung up, which was a frustrating situation for [redacted] and the customer went to their bank to process a chargeback. It is a standard procedure for our agents to ask the customer to send the product back or refuse the shipment so that the inventory goes back to the fulfillment house. Once received, the system automatically processes a refund. It is also accurate that we cannot reverse orders, once placed. We have both the ordering and fulfillment system talking to each other to start the fulfillment process. [redacted] called in a day after placing the order and the rep could tell that the customer was frustrated. “Answer First - Caller states they tried cancelling online, but that did not go through. He stated that he is extremely frustration..on Apr [redacted], 2017, 8:59AM [redacted] only had to refuse the shipment for the system to automatically refund the orders, as [redacted] is protected by a 60 day refund period. I have located both transactions, Order ID [redacted], in the amount of $177, and Order ID [redacted], in the amount of $234. Based on her complaint and the fact that [redacted] went to their bank, we went ahead and processed a chargeback and the customer will receive a credit from their bank. A confirmation will also be sent to [redacted] at [redacted]. Please advise that the customer can call our customer support line at ###-###-####, if [redacted] has any further concerns. Please advise if there are any additional details we can provide to assist. Sincerely, Mike P[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a satisfactory response from said company and have received my money back. ...
Thank you for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I do not agree with all the statements made by the company. When I went to my junk mail to look for the information regarding the purchase the emails were no longer available. I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund. I believe the original offer said a 30 day money back guarantee not the 60 day that this company said in the response I just viewed. I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company. My issue is resolved but this company bears watching. Thank You
Sincerely, .
[redacted]
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. It is not true what Mr. [redacted] [redacted] said .He did some preparing but hasn't finish his job behind house to put concrete to the wall. he started but didn't finish. So water is coming inside, becausethis unprofessional attitude we are suffering. Best it will be if someone form judgment will come to our house and they can see that it is true. You can see unfinished job. Very disrespectable from Mr [redacted]. He keep lying. He promise to finish job for what he got paid. Very sad!!! He should either finish job for what he got paid or return money. It will be fair.Regards, [redacted]
Hi [redacted],I'm sorry to hear you are not happy with the product you purchased on [redacted]. No worries - you are fully protected by our no questions asked 60 day money back guarantee.When you purchased the product, we sent an order confirmation to [redacted] along with...
specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number. A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available 24 hours a day, 7 days a week. We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination. Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, 2015. You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime. Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P[redacted], General ManagerSoftware Projects IncPhone: [redacted]Email: [redacted]
Hi [redacted], Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated...
SMS text message that we send as soon as an order is placed. The phone number you referenced in your message is not associated with our company and not listed anywhere on our website.You can always lookup your orders on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.In checking our records, we can see that the order you placed on July [redacted], was already refunded on July [redacted], per your request. A refund confirmation was emailed to you at [redacted] Attaching a copy of the refund to this messageIf there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]
complaint to our attention. In the complaint letter, [redacted] mentions that her card was charged for several items, unauthorized. [redacted] certainly could have called our customer support team, and we’d been happy to help her. We take any refund, especially when unauthorized very seriously. Our phone number is on the statement and on our webiste. All phone calls are responded to immediately, 24 hours a day, 7 days a week. The number is ###-###-####. Based on our records, [redacted] didn’t attempt to contact us. I’ve located several transactions under her name with card ending in [redacted] on 4/**/17 - it generally appears a day later on the card. I have refunded ALL purchases, in the amount of $238. The refunds will be applied within 3 to 5 business days. The purchase was made with email: [redacted] I am not sure if that is one of Mrs. J[redacted]’s emails or in her household. I’ve changed the email to [redacted] so that we can ensure she received the refund confirmation emails. Please advise that she can call our customer support line at ###-###-####, if she has any further concerns, and we would be happy to help. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General ManagerSoftware Projects Inc.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text...
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, just went ahead and refunded all charges back to your card. If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]Phone: ###-###-####Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
...⇄ [redacted]
[redacted]
[redacted]
[redacted]
[redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that Quiet Mind Plus did not help with his tinnitus problems.. It is very important to us that our consumers are aware of the refund policy. We indicate that the consumer has a 60 Day refund period on the advertising material, checkout page, and the confirmation page. We also have a few additional customer touch points to remind him of the order itself. [redacted] saw and was reminded of the refund period throughout the purchasing process. We also provide our phone number and are available 24/7 via email, phone, voicemail. Our number is ###-###-####. Email is: [redacted] I took a look at the caller log and do not see that [redacted] called us. While we are certainly sad to hear that the product didn’t help him, we take our 60 day refund period very seriously. If [redacted] ever purchases from us again, please have him contact us directly so we can help. We always want to do the right thing.I’ve located the transaction, which was purchased on May **, 2017. I also see that [redacted] moved forward with a chargeback, and received his funds from the bank. The chargeback was entered on August **, 2017. Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General Manager[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
...⇄ [redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that he requested a refund for 2 products he ordered, but had only received one of them. [redacted] initiated the refund through our self service tool on 7/**/2017. It takes 3-5 business days for refunds to post. [redacted] called the Software Projects customer support line on 7/**/17 and said he received a refund for the $29 product but was still waiting for $52 to be refunded for the second product. The customer service representative informed [redacted] that the he escalated the ticket to be reviewed by the risk department and the risk department would reach out directly. [redacted] called again on 7/**/2017. He was informed that our system shows the orders had been refunded. [redacted] became upset and said that one of the refunds still hadn’t posted. The customer representative attempted to provide the transaction ID, but the customer asked to speak with a supervisor.A supervisor was not available at that time. The customer service representative attempted again to provide the transaction ID. This would have allowed [redacted] to go to his bank for further confirmation that a refund has been posted. The customer asked for a manager again and was informed that no managers were available at that time. The customer service representative attempted yet again to assist [redacted] refused the help of this representative and the call was ended. Throughout the call, [redacted] resorted to profanity and name calling. As a company we cannot allow anyone to be disrespectful, whether that’s internally or externally, and whether or not it’s a customer or the representative. If the representative is caught, it leads to disciplinary actions. In this case, it lead to the rep ending the call. The customer service representative escalated the ticket to a supervisor. [redacted] spoke to another representative on 7/**/17. This representative apologized and was advised [redacted] to allow 24-28 hours for the refund to process.On 7/**/17, [redacted] called again and reached the same customer service representative that he had previously talked over and sworn at. The representative attempted to help [redacted] again. [redacted] indicated he remembered the representative and refused to co-operate. The representative said that a team lead would call as soon as one was available. [redacted] made hostile statements and the representative responded in like manner and ended the call. While we’re sorry that our customer service representative did this, there is a reasonable limit to what any human can tolerate. At this time, our system shows both orders have been refunded.Please advise that [redacted] can reach out via email at [redacted], if he has any further concerns. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General Manager[redacted]
[redacted]...
...⇄ [redacted] Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions they were unaware that the bonus books were not physical. [redacted] did receive the main book in physical form, but no longer wanted the product as they were not aware of the shipping and the bonuses were not in physical. [redacted] mentioned that the customer service team was contacted, however, our records do not indicate a call from [redacted], and everything is automatically documented as soon as the account is pulled up. Our call center is open 24 hours a day, 7 days a week, and can be reached at the number indicated on the complaint and here as well: ###-###-####. All phone calls are responded to immediately (on the 2nd or 3rd ring). We have not located any emails either. I’ve located his transaction, and based on her complaint request, I have refunded the purchase in full, including S&H. The order was placed on 6/**/17. The refund will be applied within 3 to 5 business days and a confirmation email will be sent to [redacted] at [redacted]. We’d appreciate if [redacted] still sends the book back to the address below: Software Projects[redacted] Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist. Sincerely,Mike P[redacted], General ManagerSoftware Projects Inc.[redacted]
[redacted]...
...⇄ [redacted]
[redacted]
[redacted]
[redacted] Re: [redacted] – [redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] indicated that she filed the complaint because she was unable to purchase Japanese Toe Nail Fungus. [redacted] has ordered several products from SoftwareProjects since 2015. Customer Satisfaction is very important to us, which is why we offer 24/7 phone support and a generous 60 day money back guarantee, which we enforce 100%. We have several customer touch points in place effective immediately after the order, including a purchase confirmation email, reminder that they will see a charge from us, and more. Again, communication to our customers is very important. As [redacted] indicated, we have an anti-fraud system in place to protect both the consumer and the business. In this case, our anti-fraud system detected a chargeback that Ellis placed in June 2017 and therefore, our system prevented the sale, due to a previous chargeback. Again, this setup is in place to protect everyone involved. Unfortunately, we cannot reverse this decision. [redacted] can no longer make a purchase via our retail store, SoftwareProjects. We are saddened that it came to this, and understand her frustration. We wish her the best going forward and hope that she will find a similar product that will help address her health needs. Please advise if there are any additional details.Sincerely,Mike Peters, General ManagerSoftware Projects Inc.[redacted]
[redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text...
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, in checking our records, I confirmed that your order was already canceled and refunded in full, on May *. A confirmation of the refund was emailed to your email at [redacted];Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]Phone: ###-###-####
Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you. We are available 24 hours a day, 7 days a week, via phone ###-###-####, on our website ([redacted]) and via email at s[redacted]Here's a link to the checkout page where you...
placed your order: [redacted]As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone. An additional billing reminder is sent 7 days later. Our records indicate the two email messages were received by you at [redacted]Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked 60 days money back guarantee.Our records indicate you contacted us yesterday, January ** to request a refund. A refund was issued in full to your card ending with [redacted] and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime. We are always here for you!Attached to this message, please find:* Screenshot of checkout page* Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased* Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I [redacted] rebuilt bulkhead & stairs and repaired inside wall. The lady ran out of money so she said she would do more work later and after that she wanted me to clean up the basement but I did not make the mess
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] ...⇄ [redacted]
[redacted]
[redacted]
[redacted] [redacted] Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that we were unable to stop the shipment for the physical product order. Upon calling in a second time to complain the rep hung up, which was a frustrating situation for [redacted] and the customer went to their bank to process a chargeback. It is a standard procedure for our agents to ask the customer to send the product back or refuse the shipment so that the inventory goes back to the fulfillment house. Once received, the system automatically processes a refund. It is also accurate that we cannot reverse orders, once placed. We have both the ordering and fulfillment system talking to each other to start the fulfillment process. [redacted] called in a day after placing the order and the rep could tell that the customer was frustrated. “Answer First - Caller states they tried cancelling online, but that did not go through. He stated that he is extremely frustration..on Apr [redacted], 2017, 8:59AM [redacted] only had to refuse the shipment for the system to automatically refund the orders, as [redacted] is protected by a 60 day refund period. I have located both transactions, Order ID [redacted], in the amount of $177, and Order ID [redacted], in the amount of $234. Based on her complaint and the fact that [redacted] went to their bank, we went ahead and processed a chargeback and the customer will receive a credit from their bank. A confirmation will also be sent to [redacted] at [redacted]. Please advise that the customer can call our customer support line at ###-###-####, if [redacted] has any further concerns. Please advise if there are any additional details we can provide to assist. Sincerely, Mike P[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a satisfactory response from said company and have received my money back. ...
Thank you for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I do not agree with all the statements made by the company. When I went to my junk mail to look for the information regarding the purchase the emails were no longer available. I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund. I believe the original offer said a 30 day money back guarantee not the 60 day that this company said in the response I just viewed. I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company. My issue is resolved but this company bears watching. Thank You
Sincerely, .
[redacted]
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. It is not true what Mr. [redacted] [redacted] said .He did some preparing but hasn't finish his job behind house to put concrete to the wall. he started but didn't finish. So water is coming inside, becausethis unprofessional attitude we are suffering. Best it will be if someone form judgment will come to our house and they can see that it is true. You can see unfinished job. Very disrespectable from Mr [redacted]. He keep lying. He promise to finish job for what he got paid. Very sad!!! He should either finish job for what he got paid or return money. It will be fair.Regards, [redacted]
Hi [redacted],I'm sorry to hear you are not happy with the product you purchased on [redacted]. No worries - you are fully protected by our no questions asked 60 day money back guarantee.When you purchased the product, we sent an order confirmation to [redacted] along with...
specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number. A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available 24 hours a day, 7 days a week. We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination. Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, 2015. You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime. Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P[redacted], General ManagerSoftware Projects IncPhone: [redacted]Email: [redacted]
Hi [redacted], Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated...
SMS text message that we send as soon as an order is placed. The phone number you referenced in your message is not associated with our company and not listed anywhere on our website.You can always lookup your orders on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.In checking our records, we can see that the order you placed on July [redacted], was already refunded on July [redacted], per your request. A refund confirmation was emailed to you at [redacted] Attaching a copy of the refund to this messageIf there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]
[redacted]Thank you for bringing this...
complaint to our attention. In the complaint letter, [redacted] mentions that her card was charged for several items, unauthorized. [redacted] certainly could have called our customer support team, and we’d been happy to help her. We take any refund, especially when unauthorized very seriously. Our phone number is on the statement and on our webiste. All phone calls are responded to immediately, 24 hours a day, 7 days a week. The number is ###-###-####. Based on our records, [redacted] didn’t attempt to contact us. I’ve located several transactions under her name with card ending in [redacted] on 4/**/17 - it generally appears a day later on the card. I have refunded ALL purchases, in the amount of $238. The refunds will be applied within 3 to 5 business days. The purchase was made with email: [redacted] I am not sure if that is one of Mrs. J[redacted]’s emails or in her household. I’ve changed the email to [redacted] so that we can ensure she received the refund confirmation emails. Please advise that she can call our customer support line at ###-###-####, if she has any further concerns, and we would be happy to help. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General ManagerSoftware Projects Inc.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text...
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, just went ahead and refunded all charges back to your card. If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]Phone: ###-###-####Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...
...⇄ [redacted]
[redacted]
[redacted]
[redacted]
[redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that Quiet Mind Plus did not help with his tinnitus problems.. It is very important to us that our consumers are aware of the refund policy. We indicate that the consumer has a 60 Day refund period on the advertising material, checkout page, and the confirmation page. We also have a few additional customer touch points to remind him of the order itself. [redacted] saw and was reminded of the refund period throughout the purchasing process. We also provide our phone number and are available 24/7 via email, phone, voicemail. Our number is ###-###-####. Email is: [redacted] I took a look at the caller log and do not see that [redacted] called us. While we are certainly sad to hear that the product didn’t help him, we take our 60 day refund period very seriously. If [redacted] ever purchases from us again, please have him contact us directly so we can help. We always want to do the right thing.I’ve located the transaction, which was purchased on May **, 2017. I also see that [redacted] moved forward with a chargeback, and received his funds from the bank. The chargeback was entered on August **, 2017. Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General Manager[redacted]
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