Hi [redacted],Our records indicate you purchased this product:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]An order confirmation was emailed to [redacted] along with the download link. The server...
logs show the email was delivered successfully.Either way, here's the download link to access your product:[redacted]We went ahead and refunded all charges to your credit card. If you have a moment, please contact us at [redacted] and let us know what went wrong, so that we can learn from this experience.Best Regards,SoftwareProjects Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
...⇄ [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that he was unable to receive a refund after contacting the company several times, and that he never received the supplement. [redacted]’s first attempt to contact us was after the 60 day refund period. The orders were placed on July *, 2017 and his initial contact (see below) was on August *, 2017. We responded to him via email recommending our self help solution: [redacted]The inability to ship was not SoftwarProjects’ error, but an issue with the address itself. Please see a screenshot from [redacted]:[redacted]We are always more than happy to work with our customer to ensure customer satisfaction. Even in cases like this where [redacted] discarded the product, we would have gladly resent the package if he would have contacted us, asking for a reshipment. Our phone number ###-###-#### is. Agents are available 24/7 and if they are not, the customer can leave a VM so we can take the appropriate action. [redacted] did call and left a voicemail. We called the customer back on 8/* to help him further with the refund as it wasn’t clear what product he was referring to. Sadly, we received the VM. [redacted]We do not have any further communication since, and received this complaint. As you can see, our customer service team is more than happy to address the concern and would have either resent the package or refunded him (even after the 60 days), as we can see the product wasn’t received. I’ve located his transactions in the amount of $147 and $59. Both purchases were refunded today, 8/**, 2017 and a confirmation for each has been sent to [redacted] Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General ManagerSoftware Projects Inc.[redacted]
[redacted]
[redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text...
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, in checking our records, I confirmed that all orders you placed with us, have already been canceled and refunded in full, with the first order refunded on March * and the remaining ones refunded on March **. A confirmation of the refund was emailed to your email at [redacted] ; The phone logs show you have been informed that your orders were canceled and refunded in full. SoftwareProjects stands behind our no questions asked 60 days money back guarantee. Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime. We are always here for you. Best Regards,SoftwareProjects Support[redacted]
[redacted]
[redacted]
Hi [redacted],Our records indicate you purchased this product:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]An order confirmation was emailed to [redacted] along with the download link. The server...
logs show the email was delivered successfully.Either way, here's the download link to access your product:[redacted]We went ahead and refunded all charges to your credit card. If you have a moment, please contact us at [redacted] and let us know what went wrong, so that we can learn from this experience.Best Regards,SoftwareProjects Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...
...⇄ [redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]Thank you for bringing this complaint to our attention. In the complaint letter, [redacted] mentions that he was unable to receive a refund after contacting the company several times, and that he never received the supplement. [redacted]’s first attempt to contact us was after the 60 day refund period. The orders were placed on July *, 2017 and his initial contact (see below) was on August *, 2017. We responded to him via email recommending our self help solution: [redacted]The inability to ship was not SoftwarProjects’ error, but an issue with the address itself. Please see a screenshot from [redacted]:[redacted]We are always more than happy to work with our customer to ensure customer satisfaction. Even in cases like this where [redacted] discarded the product, we would have gladly resent the package if he would have contacted us, asking for a reshipment. Our phone number ###-###-#### is. Agents are available 24/7 and if they are not, the customer can leave a VM so we can take the appropriate action. [redacted] did call and left a voicemail. We called the customer back on 8/* to help him further with the refund as it wasn’t clear what product he was referring to. Sadly, we received the VM. [redacted]We do not have any further communication since, and received this complaint. As you can see, our customer service team is more than happy to address the concern and would have either resent the package or refunded him (even after the 60 days), as we can see the product wasn’t received. I’ve located his transactions in the amount of $147 and $59. Both purchases were refunded today, 8/**, 2017 and a confirmation for each has been sent to [redacted] Please advise that he can call our customer support line at ###-###-####, if he has any further concerns. Please advise if there are any additional details we can provide to assist.Sincerely,Mike P[redacted], General ManagerSoftware Projects Inc.[redacted]
[redacted]
[redacted]
Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text...
message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, in checking our records, I confirmed that all orders you placed with us, have already been canceled and refunded in full, with the first order refunded on March * and the remaining ones refunded on March **. A confirmation of the refund was emailed to your email at [redacted] ; The phone logs show you have been informed that your orders were canceled and refunded in full. SoftwareProjects stands behind our no questions asked 60 days money back guarantee. Attached is a screenshot from our system, showing the orders were canceled and refunded in full.If there’s anything else we can do to help, please don’t hesitate reaching out anytime. We are always here for you. Best Regards,SoftwareProjects Support[redacted]
[redacted]
[redacted]