Rehab Associates Inc.

Review: I had some remodeling work done by the rehab doctor which was supposedly done the end of December 2014 beginning January 2015. The work is not quite completed. I contacted the contractor [redacted] on several occasions and he always promised to stop by and finish the rest of the job. However he never showed up. I called the company main phone number and my call was transferred to the owner. I left a message and he called me back. As soon as I started to complain, he remembered me and stated "you spent a lot of money for your renovation and that he will send one of his workers to finish the job. It's been 2 months and I haven't heard or seen anyone. In the mean time. My side door which the entrance to the second floor is not presentable; the front door needs to be painted; part of the floor molding in my leaving room is not fixed. All of these were part of the contract which I have been paying the loan that I had taken to do the much needed renovation of my house. I just want these things completed as I requested and stated in the contract.Desired Settlement: Get the job completed

Business

Response:

In regards to this complaint.We did indeed to work for Mrs. [redacted], However the small area that she wanted us to do was NOT part of her contract.However, since it was a big job, we did say we would fix some interior trim for her free of charge, but that she needed to be there to make sure it was up to her specifications, and that she would be 100% satisfied, when we were done.We made several calls to her about 6 weeks ago to try to arrange a time when we could go, and she did not get back to us.We left her 3 messages, none of which were returned.We have not heard from her as of yet since that initial conversation, until this complaint.We pride ourselves on quality work and happy customers, so we are confused as to why she would complain.However, upon receiving this complaint today, we again called and left a message for her so we may satisfy her.As of now she hasn't called back.We will continue through next week to reach out to her, but we cannot do anything unless she calls us back.I'm sure once she does and we can get back into her house , she will be more than satisfied, as most of our customer are.

Consumer

Response:

I am rejecting this response because:

I have not received any messages from the Rehab doctor. None of the work mentioned in the contract were supposed to be for free. It's all written in the contract and I expected the company to fulfill their end of the contract since I have been working hard to pay the bills. My home phone and cell number have remained unchanged; the company can reach me on either numbers to make an appointment to get the job done. I just want this to be over.

P. S. Your excuse is unbelievable and laughable. You expect for people to believe that your company would fix things in my house for free?

Business

Response:

We have contacted this customer and will fix the trim in her house that she is complaining about in an effort to put this issue to bed.For the record, this trim is not in the contract and was not part of her job, but she feels it is and should be and we are fixing it as a courtesy.We will be at her house tomorrow.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In April of 2014 we contracted with Rehab Associates to replace the siding on our home. The individual presented himself as part owner in the company ( [redacted]) and the initial visits were fine. There was an issue of him asking my husband to withdraw $200 and give it to him to give to the workers, to which he stated he would apply to the final price. Unfortunately, my husband complied without my agreement in this deal. The money was not deducted from the final price of the siding. This gentleman also was thrilled to let us know that he had gotten a credit line for $22,000 for my husband and myself. which equaled $44,000. Our home was built in 1935 and definitely needed the siding. Mr. [redacted] made certain that the siding took up all of the $22,000 and also an additional check of $336 + the $200 cash to the employees. My husband wanted to replace the doors on our home and we requested a quote. This same gentleman came to our home with brochures for us to pick out some doors. He quoted us a price and then this is where everything got out of hand. The quote he gave us was incorrect and the price became three times the original price. We then stated that we wanted to pay a certain price so please show us the doors that would meet our needs. He then came to our home and said that he assured us we would get our price however he did not have the pictures of the doors and would make certain we received them prior to beginning the project. We gave him a deposit of $331(stupid I know) and I stated to him that I would not accept the project if the doors were not what we wanted. He agreed. I told him what about this clause stating the contract had to be canceled within three business days, he stated not to worry about it. Well the deal never happened and he refused to speak to us anymore referring us to the President of the company. Again there were problems with the price and we decided not to pursue. They would not honor the verbal contract.Desired Settlement: Although the siding was done and is beautiful I believe that we were taken for a ride and I would like this company to apologize and take ownership of the mistakes that were made by them and mostly this person [redacted]

Business

Response:

In response to this complaint.The customer agreed to a contract for siding, leaders and gutters for $22800 which we helped obtain financing.That job was done and completed to 100% satisfaction.Mr. and Mrs. [redacted] then wanted us to get them doors.Mr. [redacted] is not an expert on the type of doors the customers wanted and admittedly there was some confusion as to the type and price that the doors should be.Originally we charged the customer $1831 for doors that was a gross undercharge as the doors they wanted and insisted on approving were way more expensive.We sent our Door Contractor there to measure and he gave us samples which the customer picked out some that were out of stock.The customer eventually chose some very nice doors for a new contract of $4800.A small deposit was asked for as there was a building permit that needed to be taken out. and the doors were ordered.After three weeks, our supplier advised us that The [redacted] doors were accidentally sold to another contractor. We advised the [redacted]s, and they at this time were angry at all the delays, changes in prices, and told us to forget the whole thing, that they contracted with someone else. They told us that they were happy with the siding and would recommend us for that, but they were very unhappy with our salesman Mr. [redacted], and the whole door situation. We ended the conversation on good terms, and we thought this was the end of it.I am very sorry things didn't go better. There should have been better communication, and sometimes in Home Improvement, things don't always go 100% smooth.Since, the [redacted]s are asking only for an apology, then they certainly have it as we, at Rehab Associates Inc. Pride ourselves on quality work and repeat business from satisfied customers, and we are very sorry things didn't go more smooth.We hope in the future, that they would consider us again it they needed anything else. And I hope that they were satisfied with the doors that they purchased from another contractor.Sincerely,[redacted]PresidentRehab Associates Inc.

Consumer

Response:

Review: [redacted]I am rejecting this response because: Although the company has apologized they seem to lay the blame for this mishap on miscommunication. In fact there was a great deal of communication, including a voicemail from [redacted] saying he would return the deposit for the doors. Also there is the matter of the $200 that was given to the workers at Mr. [redacted]'s request. Has he acknowledged that this occurred? The President of this company wants to just, it seems sweep this under the rug. Also we never told them that we had another contractor. In fact they sent about two emails, that I still have, stated that they would be sending [redacted] to premeasure and that he would call. The next thing we heard from the very smug [redacted] is that the second card they had gotten for us with $22,000 was canceled. Did they have it cancelled so that we could not go to another contractor? Regards,[redacted]