Rehabilitation Specialists

Dear Mrand Mrs [redacted] ,Thank you for contacting the Revdex.com regarding your recent issue with your Delta Kitchen Faucet Please accept my sincere apology for the inconvenience you have experienced.We are showing that the first order that was placed was delivered to you by your local post office on 11/15/2016, this was last Tuesday This would have been with your local mail that you receive from your post office I understand this was the wrong part sent to you.I show that we did place a new order for you on the 11/15/and this part is at your local post office for delivery most likely today.I agree this 2nd order should have been put on a 2nd day air shipment and it was not This is error of our warranty department not placing the order correctly I see that you have gone out to [redacted] Plumbing and purchased the part RPfor the repair of your kitchen faucet I’ll be submitting a request for the $based on the copy of the receipt attached to your case in our files This is being processed today as a one-time customer courtesy for your caseOur reimbursement requests are not processed this quicklyPlease know that reimbursement request is beyond the scope of the Delta faucet Warranty and will undergo an increased level of scrutiny regarding claimed product failure If you should have further questions or need assistance let me know.We appreciate your and your business.Thank you.Rhea Z***SrConsumer Specialist

Dear MrCook, Thank you for the follow up on the return of your Delta Faucet to our company for evaluation Please accept my sincere apology for the inconvenience you have experieced Our warranty is a limited lifetime warranty for replacement parts to the original owner of the faucet Labor is not covered in our warranty According to our records from our product service department we sent a new faucet out to you on 7/26/ Per our records the tracking number [redacted] was delivered to you on 8/1/ If you should need further help let me know Thank you! Rhea Z [redacted] SrConsumer Specialist Delta Faucet Company Phone: 317-848- Email: [email protected] Please see our warranty policy below: LIMITED WARRANTY ON DELTA® FAUCETS Parts and FinishAll parts (other than electronic parts and batteries) and finishes of this Delta® faucet are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed or, for commercial users, for five (5) years from the date of purchase What We Will DoDelta Faucet Company will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under installation, use and serviceIf repair or replacement is not practical, Delta Faucet Company may elect to refund the purchase price in exchange for the return of the productThese are your exclusive remedies What Is Not CoveredAny labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warrantyDelta Faucet Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructionsDelta Faucet Company recommends using a professional plumber for all installation and repairWe also recommend that you use only genuine Delta® replacement parts

Dear Mr [redacted] ***,Thank you for your response back to the Revdex.com regarding our fulfilling the warranty claim you made with our company Our warranty is for replacement parts not full faucets We show that you contact us through the contact us form from our website and put in the model # P188501with a purchase date of 01/05/2009.Since, we have received incorrect information about the faucet you had the complaint on, we will need the following to get this resolved for you We will need photos of the faucet you have installed with low flow to better identify the faucet with the issue Please submit these pictures to me directly ([email protected]) or mail them to me at Delta Faucet Co.; ATTN: Rhea Zink ; E111th Street; Indianapolis, IN We will need photos of the faucet from above the sink with the sprayer included in the pictures, and close up to show the words Peerless under the spout Without these photos we will not be able to help you any further as we have fulfilled your warranty claim over and above our warranty as a one-time consumer courtesy with a replacement faucet.Unfortunately, the Revdex.com did not allow me to see any photos you may have sent in of the faucet you received Please email or call me directly so that we can get this resolved for youThank you.Rhea Z***, SrConsumer Specialist317-848-phone

Dear Mr [redacted] , Thank you for your reply along with the pictures of the faucet and the receipt Please accept my sincere apology for the inconvenience you have experienced I will personally be entering the check request for you today for the amount you are request $ The check will be mailed out to you this week, due to the upcoming holiday you might give it an extra day or two for the mail We appreciate you and your business If you should need further assistance let me know Thank you! Rhea [redacted] SrConsumer Specialist Delta Faucet Company Phone: [redacted] Email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Hello,We still have not yet received or been assured that we will be reimbursed for our purchaseThis is unacceptablePlease note that we still haven't received our replacement part, even though we don't need it anymoreThe response indicates that we should have received it todayThis is just an indication of how poor the warranty service has beenThank you.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In the response from Rhea ***, she said that she would personally overnight these checks via UPS yesterday morning(7/9/15)and would be calling me with the tracking numberI (Mrs***) called her approximately 2:pm yesterday(7/9/15) to see if the checks had been sent overnight via UPS like she said she would do and what was the tracking numberShe said that she had taken the checks down to the mail room and told (them) to overnight the checks and that she still did not have the tracking number for the overnight UPSShe said she would call me back at 4:30pm yesterday(7/9/15) to get more information about the checks, but she never didI attempted to call her several times and so did my husband,and we only got her voicemail and we left several messages asking her to call us back,but she never called us backI feel like Rhea [redacted] and Delta Faucet has been stalling and been giving us the run around and not doing what they say they will do Regards, [redacted] ***

We think the Delta warranty would include parts and labor Our worry is about the faucet not shutting off sometimes Delta has directed us to contact a local plumber for installing the service part that Delta had sent to us My worry is that the plumber may be unable to repair the problem by installing Delta's service part And what then? .Our original request of Delta was for them to dispatch a service person to install the part that they had sent us

Dear Ms [redacted] , Thank you for reaching out to the Revdex.com regarding your recent issue with your Delta Faucet Please accept my sincere apology for the inconvenience you have experiencedWe show in our system that you called us on 10-13-regarding the issue with your kitchen faucet The parts were order (that is what is covered under the warranty on your faucet), and shipped out to you within days (ship date 10-15-16) Unfortunately, UPS did not deliver the package to you fully and the package was opened / damaged when you received it We are showing that was one of the items ordered for you, there is another package coming to you today (10-20-16) from UPSWhen you reported the package damage to us on 10-19-16, we have re-ordered the parts for you and are shipping them out overnight (express) shipping We show that you will have these parts delivered on 10-21-Your request for compensation of $would need to be backed by the original receipt or receipts for auditing purposes to reimburse you for the faucet You may email this to me directly at [email protected] or mail in the copy to me at the following address: Delta Faucet Company; Attn: Rhea Z***; E111th Street; Indianapolis, IN; If you had damages/personal injury in this claim you would need to submit the following items to us for filing the claimPictures of the damages/injury along with any receipts of the purchases, labor billings, along with the original product back to us here at Delta Faucet Company for evaluation and review by our risk departmentIf you would like to discuss this further you may reach me at 317-848-ext I look forward to hearing from you soonThank you! Rhea Z [redacted] SrConsumer Specialist Delta Faucet Company

Dear Mrand Mrs***,Thank you for contacting Delta Faucet Company through the Revdex.com Please accept my sincere apology for the inconvenience you have experienced.I would be more than happy to help get you a resolution with your two tubs I would like to offer you the following for resolution Submit copies of the proof of purchase from when these were installed to your home We will be happy to refund you the money for these units(Then you can go out and purchase whatever you would like to replace the units with.) Submit estimates of having the units replaced for us to approve the amount that we will cover for the labor reimbursementsPlease submit these to me personally for review and follow up at the following addressDelta Faucet CompanyRhea***-Consumer EscalationE111th StreetIndianapolis, IN 46280Or you may email me directly at ***@deltafaucet.com We appreciate you and your business.Thank you!Rhea***Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: 317-848-0775Email: ***@deltafaucet.com

Dear Mr [redacted] ,Thank you for contacting the Revdex.com back regarding your open issue Please accept my sincere apology for you not receiving the refund as of yet.As of today 10/6/there is a check # [redacted] in the amount of $2,(not the original complaint amount) but for the entire amount you had on the invoices to be refunded.This check is going out overnight today, and I will be able to email you the tracking number later today Please let me know if you need further help.Thank you!Rhea Z***Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: [redacted] Email: ***@ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Delta has sent incorrect parts AT this time it is going on weeks I have not been able to use my kitchen faucet I said nothing about injury I need my faucet replaced and fixed which at this time I don't have either The parts were selected by the agent that answered my call which I informed them that the faucet they selected from the web site looked different from the one I currently owned If Delta does correct this issue and compensate me for the money I am having to spend just to eat which I should be able to do at home with cooking then this complaint will never be resolved!!!!!! This is Ridiculous!!!!! Regards, [redacted]

Dear Ms [redacted] ,Thank you for your reply, unfortunately without a receipt of purchase we are not able to refund you the $you are requesting Our warranty covers repair parts to fix your faucet.Our only other option would be to have you go out and purchase a new faucet, have it installed Send us back the faucet in question that is leaking for our evaluation Understand that reimbursement request are beyond the scope of the Delta Faucet Warranty and will undergo an increased level of scrutiny regarding claimed product failures Along with this faucet being returned you would need to submit the receipts for both old and new faucets, any labor billings or damage claims, receipt for shipping cost back to us here Once, the faucet has been received back and evaluated you will receive a report of this evaluation If the report shows the faucet to have a non conforming part (s), then and only then would a refund be processed If the faucet shows to be fine and in working order no refund would be paid out.I look forward to hearing from you soon.Thank you.Rhea Z***SrConsumer Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]We understand the Pascal faucet had a 2yr warranty and is currently a discontinued model But, we have had the faucet installed for a mere years The companies offer of 70% off a new faucet albeit generous is not what we wish to do after reviewing the models present for purchase Our quartz counter was cut for the features of the Pascal and the offered models will not fit the current holes The added cost of hiring a plumber to switch out the current smart touch faucet with a new one is not something we wish to pursue, since we were able to remove the sprayer hose ourselves and can easily replace the sprayer hose ourselves Since the company was at fault for not issuing a part number to just the sprayer hose, I feel that the faucet with sprayer hose be sent to us and we can remove the sprayer hose and return the faucet with the defective sprayer hose for the cost of return shipping to us
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear Mr***, Thank you for contacting the Revdex.com regarding your claim with our company Delta Faucet Company regarding the shower unit in your home. Please accept my sincere apology for the inconvenience this has caused you. According to our records you original purchased a unit from
Lowes in which was replaced in by *** ***. Now the replacement unit from has cracked. Unfortunately, we do not make that same unit after purchasing the assets from *** *** Company in 2013. Since this unit is not repairable, we offered to replace it with something in our line of products today. According to the original receipt you had a 34” x 48” inch unit. That is what we agreed to replace your unit with from the sale customer you purchased from originally Lowes. From what I can tell, you have returned this unit back to Lowes. Not sure why as the measurements from the original purchase are the same as the replacement unit.After this was done a refund on the original purchased price was sent to you in the form of a check $dated 6/10/15. Therefore, at this time we cannot refund you money that was not paid for on the original purchase. The pricing you are requesting is that of Lowes paperwork to show that the unit was taken from their inventory, and for Lowes use not Delta Faucet Company. Our warranty on the units that you had is below. Limited WarrantyPlease refer to the product label (located on the carton) to outline your model’s limited warranty periodThe manufacturer warrants to the original consumer purchaser that its products will be free of defects in materials and workmanship, subject to the limitations, exclusions and conditions that follow, from date of original purchase as shown on purchaser’s receiptThe manufacturer will, at its discretion, replace or repair FREE OF CHARGE except as noted below, during the warranty period, any part that the manufacturer determines to be defective in material and/or workmanship under installation, use and serviceThe original consumer purchaser must notify the manufacturer in writing of any defect covered by the warranty.THIS WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY THE MANUFACTURERANY CLAIMS MADE UNDER THISWARRANTY MUST BE MADE DURING THE PERIOD REFERRED TO ABOVEMANUFACTURER MAKES NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSELABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR OR REPLACEMENT AS WELL AS INCIDENTAL AND CONSEQUENTIAL DAMAGES CONNECTED THEREWITH ARE EXCLUDED AND WILL NOT BE PAID BY THE MANUFACTURERSome states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from state to stateThis warranty is void for any damage to this product due to misuse, abuse, neglect, accident, improper installation, modification, unauthorized repair, or any use violate of instructions furnished by us. Your opinions and comments about your Delta experience are always welcome. We appreciate them and will share them with our Bathing Product Department for further consideration.Sincerely,*** ***Consumer Engagement- Escalation LeadDelta Faucet CompanyPhone: 317-848-007Email: ***@deltafaucet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The faucet provided by Delta/Peerless arrived today. Unfortunately it is nothing like the faucet we own. It is a very basic chrome single handle faucet. Ours is a significantly better brushed nickel finish. I have attached a picture of our faucet and the picture from the box that arrived today. Clearly they are very different.To date, Delta/Peerless has yet to correctly identify anything associated with this complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to mePlease have them send me my $refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI would kindly ask that the case remain open until I deposit the check and it clears
Regards,
*** ***

Thank you for your request from the Revdex.com regarding your shower enclosure. Please accept our sincere apology for the inconvenience you have experienced According to the warranty of your unit it had a limited lifetime warranty on your Eleganza Shower Wall #Set, and Eleganza Shower
Base #39274. It is a requirement that we obtain a copy of the receipt for warranty claims. According to our records you do not have the copy of the receipt to back this claim up. We have received pictures of the unit to show that it was in fact a unit that we took over from Masco Bath when we acquired this companyWe have offered to replace the unit or refund the money of the unit. Since, no receipt of the purchase could be provided we offered to replace the unitThis was refused by the consumer We have also offered the consumer the amount of $400-$to refund for the pricing of what would have been paid for the unit she now has installed Ms*** has denied this amount as well, she is requesting the full retail amount that is listed on the websites which is not the price that she would have paid for the unit she has The amount that Ms*** is requesting the full retail amount.If you should have further questions let me know.We appropriate you and your business.Thank you!Rhea Z***SrConsumer SpecialistDelta Faucet CompanyPhone: 317-848-0775Email: [email protected]