Rehabilitation Specialists

Dear Mr***, Thank you for contacting the Revdex.com regarding your complaint about your recent shower unitWe are sorry to hear that you had an issue with a newly installed Delta productUnfortunately, we received the product back and inspected it in our labs for manufacturing defects, which no
manufacturing defects were found at the time of testing. Therefore, you were denied any compensations at that time. We have no record if the plumber did repair something else while there at your home that would have cased the vibration noise that was happening when the unit was turned onAfter review of your case, we are willing to offer you $of what you are asking in your claim as a one-time customer courtesy. If you agree please email me back at the following email address, so that we can get this resolved for youWe look forward to hearing back from you soon Thank youRhea Z*** SrConsumer Specialist [email protected]

Dear Mrs*** ***, This is in reply to your denial of the complaint through the Revdex.com We are showing that you received a check # *** dated 11/22/in the amount of $ This was to reimburse you for the part that you had to purchased to repair your faucet We are also showing the correct parts was delivered to you via the USPS on 11/23/16.Your denial does not clearly state what you are expecting from us to close this warranty case for you.Please let me know you may email me personally at [email protected] you.Rhea Z***- SrConsumer Specialist

Dear Mr***,Thank you for reaching out to the Revdex.com regarding your warranty claim that was denied by our Product Service Department. Please accept my sincere apology for the inconvenience you have experienced.After review of all that has been submitted to us for your claim. We must stand
firm with our denial of your request due to the facts: after our engineers reviewed your case from our analysis the installer used a material to install the drain that degraded the material. Our instruction manual clearly states that Plumbers putty will degrade the base material, and that it should not be used to seal between the drain and base(see attached documents) We do recommend the use of latex/acrylic sealant or a gasket.This is not a manufacturers non-conformance claim. As a one-time customer courtesy, we can offer you a new base or to refund your money for the base on the receipt you provided to us for the $152.21.If you should need further help please contact me directly.We do appreciate you and your business.Thank you!Rhea Z***SrConsumer SpecialistDelta Faucet CompanyPhone: 317-848-0775Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Dear Mr***, Thank you for contact the Revdex.com regarding your recent Brizo faucet issue. Please accept my sincere apology for the inconvenience you are experiencing.Unfortunately, the Pascal faucet only had a year warranty on parts. We have also discontinued this model from our
line as of 9/14/12. With that said the hose that you are referring to is not a replaceable part. Therefore, we would like to offer you a new Brizo faucet of your choice at a 70% discount.We do appreciate you and your business.Please contact me personally for resolution to your issue. I look forward to hearing back from you soon.Thank you.Rhea Z***Consumer Engagment- Consumer Escalation317-***@deltafaucet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution appears to be in progressI will ship back the faucet and will await the company's final response with regards to the claimed refund before I close this case.
Regards,
*** ***

Dear Mr***Thank you for contacting the Revdex.com regarding your recent shower unit issuesPlease accept my sincere apology for the inconvenience you have experienced.After reviewing your case #***, there is nothing showing that we denied you any type of reimbursementWe only requested the
following items from you to be submitted for review.Proof of purchase for original and replacement products (we supplied the replacement products to you; they were picked up at the store)Pictures of the damages: Must be included tub/shower overall pictured of the damages and close up/detailed pictures of the areas in questionLetter of expiation along with any pertinent invoices and labor bills and a brief written account of the issue(s) you experiencedYou have supplied us with the pictures but we have not received any invoices or receipts for labor billings/materialsAll we are asking that you submit to us copies of these receipts for us to pay youOur auditors request that we have these copies to process any payments/check refunds.Please submit to me personally these items and we will get this resolved for you as quickly as possible.We appreciate you and your business.Thank you!Rhea ***Consumer Engagement -Escalation LeadDelta Faucet CompanyPhone: 317-848-0775Email: *** here

Tell us why here
Dear *** ***,
Thank you for the follow up regarding your recent faucet issue. Please accept my sincere apology for the inconvenience you have experienced
Per my phone call today, I have emailed you the call tag just now and will be following up with an email regarding
the procedures to follow for our reimbursment process.
If there is anything else I can do for you let me know
Thank you!
Rhea ***
SrConsumer Specialist
Delta Faucet Company
Phone: ***
Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
The address is as follows:*** *** ***
*** ** *** Regards,
Scott Simpson

Dear Ms*** ***, Thank you for reaching out to the Revdex.com regarding your recent contact with our warranty call center for the two shower units you have in your homePlease accept my sincere apology for the inconvenience you have experiencedAs of now I am showing
that we have sent replacement parts (that is covered under warranty) that would take care of the issue you are having with your shower heads and finish issues. Delta Faucet will stand behind its products if it meets our limited lifetime warranty. Delta only recommends the use of a 50/solutions of white vinegar and water to clean our finishes. If the use of harsh chemicals is shown to have been used this would not be covered by our warrantyIf there are other parts that you need please contact me directly to see what we can do about getting this resolved for youWe do appreciate you and your businessThank you! Rhea Z*** SrConsumer Specialist Delta Faucet Company Phone: 317-848-Email: [email protected]

Dear Mr*** ***,
Thank you for contacting us through the Revdex.com regarding your complaint on your model faucet Lewiston SS two handle. Please accept my sincere apology for the inconvenience you have experienced
I have reviewed the case in our call center database. The model # you
reference is not a valid Delta model #I show this to be the sku at Lowes model #, we do have a series called the Lewiston faucet and they come in two handle options. Our Model number is the 21902LF-SS
We have also searched our offices here for product received in for these types of issues, and we are not finding any return of product or a letter from you
I would be happy to resolve this issue ASAP with the following criteria: 1. photo of the installed faucet in your homeOr Copy of the receipt of purchase. Unfortunately, we cannot just open our check book without proof of purchase or a faucet returned to us for quality evaluation refunds. If you can provide this proof, I'll be happy to settle this issue for you
If you should need further help let me know
Thank you
Rhea ***
SrConsumer Specialist
Delta Faucet Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear Ms. [redacted],   Thank you for reaching out to the Revdex.com regarding your recent issue with your Delta Faucet.  Please accept my sincere apology for the inconvenience you have experienced. We show in our system that you called us on 10-13-16 regarding the issue with your kitchen...

faucet.  The parts were order (that is what is covered under the warranty on your faucet), and shipped out to you within 2 days (ship date 10-15-16).  Unfortunately, UPS did not deliver the package to you fully and the package was opened / damaged when you received it.  We are showing that was one of the items ordered for you, there is another package coming to you today (10-20-16) from UPS. When you reported the package damage to us on 10-19-16, we have re-ordered the parts for you and are shipping them out overnight (express) shipping.  We show that you will have these parts delivered on 10-21-16. Your request for compensation of $100 would need to be backed by the original receipt or receipts for auditing purposes to reimburse you for the faucet.  You may email this to me directly at [email protected]  or mail in the copy to me at the following address: Delta Faucet Company; Attn: Rhea Z[redacted]; 55 E. 111th Street; Indianapolis, IN; 46280. If you had damages/personal injury in this claim you would need to submit the following items to us for filing the claim. Pictures of the damages/injury along with any receipts of the purchases, labor billings, along with the original product back to us here at Delta Faucet Company for evaluation and review by our risk department. If you would like to discuss this further you may reach me at 317-848-1812 ext. 4775.  I look forward to hearing from you soon. Thank you! Rhea Z[redacted] Sr. Consumer Specialist Delta Faucet Company

Dear Ms. [redacted], Thank you for your reply to the Revdex.com. Unfortunately, we will not be able to offer you any funds further than $400 for the unit as a refund.  We can provide if needed others that did provide their receipts and they didn’t not pay more than $350 to $400 for the exact same unit that you have in your home.  See attached Again, the dollar amount that you are seeing on the website are suggested retail pricing not what you the consumer would be paying for a new unit. At this time, I would be happy to process the payment for $400 which is the highest amount we can offer you.   If you should want to discuss this any further please contact me directly at the following phone number and email address. Rhea Z[redacted] 317-848-0775 [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I read your reply and offer to my complaint about my 2 cracked Delta shower/tub/combos. We did send the information that you requested by fax on 7/2/15. We are now awaiting on your offer to pay for replacement of the shower/tub/ combos and the labor cost to replace them. (,Jeffrey [redacted] called you today(7/6/15) approximately 8:30am to confirm that you had received the fax with the information and you said that you had and that you would have to talk to a team member and that you would call us back today. I would like to get this matter resolved today.
 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Delta has sent incorrect parts.  AT this time it is going on 3 weeks I have not been able to use my kitchen faucet.  I said nothing about injury.  I need my faucet replaced and fixed which at this time I don't have either.  The parts were selected by the agent that answered my call which I informed them that the faucet they selected from the web site looked different from the one I currently owned.  If Delta does correct this issue and compensate me for the money I am having to spend just to eat which I should be able to do at home with cooking then this complaint will never be resolved!!!!!!  This is Ridiculous!!!!!
Regards,
[redacted]

Dear Mr. and Mrs. [redacted], We are processing the checks to you as communicated to be sent out via UPS overnight for the amounts of $4,847.20 estimated for the labor to have the work done.  Then we are refunding the amount of $898.20 for the new units you purchased.As per our agreement I am waiting on our Finance Dept. this morning to personally bring me the checks (which is something that we do not normally do) to have them mailed out this morning for overnight delivery to you.I will be calling you this morning with the check numbers and the tracking information, once we have completed these items on our side.Please accept my sincere apology for the inconvenience you have experienced.Sincerely, Rhea[redacted]Delta Faucet Company

Dear Ms. [redacted],
Thank you for contacting us through the Revdex.com regarding your complaint about the double billing of labor for a faucet that you purchased at Lowes mfg. by Delta Faucet Company.  Please accept my sincere apology for the inconvenience you have experienced.
After review...

your issue with our product service team that had previously denied your request due to the faucet the faucet was not returned to DFC for evaluation, I am over ruling that decition and have aprocessed a refund check for the amount you are request as a one-time customer courtesy.
The check request #[redacted] processed today in the amount of $97.50.  This should be mailed out early next week for you.
We do appreicate you and your business.
If you should need further help let me know.
Thank you.
Rhea Z[redacted] - Sr. Consumer Specialist
Phone: 317-848-1812 ext. [redacted]

Dear Mr. [redacted],Thank you for contacting the Revdex.com back regarding your open issue.  Please accept my sincere apology for you not receiving the refund as of yet.As of today 10/6/2015 there is a check # [redacted] in the amount of $2,400.00 (not the original complaint amount) but for the entire amount...

you had on the invoices to be refunded.This check is going out overnight today, and I will be able to email you the tracking number later today.  Please let me know if you need further help.Thank you!Rhea Z[redacted]Consumer Engagement –Escalation LeadDelta Faucet CompanyPhone: [redacted]Email: [redacted]