Complaint: [redacted] I am rejecting this response because: Services were not received to my satisfactionThe number of programs for purchase on the website were poorly organized, links were broken for the probate letters, and only basic introductory recordings were accessibleI was charged separate payments and only refunded one payment with the statement that only one refund was allowed per yearI tried multiple times to resolve the matter outside of Revdex.com but was ignored Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have not received any contact of any kindAlso have not received any product of any kind Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Their statement makes no sense"It seems absurd to ask the Revdex.com to circumvent policies customers agree to." This "Cavalier" attitude is evident in every response thus farThere was no agreeing to any policyI purchased the $informational product, they then took it upon themselves, without authorization to sign me up to their $monthly recurring charges for $a yearMy personal opinion is I see this as stealingI did not agree to any policy whatsoeverAnd when I request my money be replaced, they act shocked and ban me from ever buying anything in the futureVery unprofessional Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The company hasn't changed its stance at all since my complaint was initiated, and their response to the Revdex.com wasn't faithful to the facts of the matter I will be contacting the Texas Attorney General and the FTC if necessary after making another appeal to someone higher in the company's chain of command, which I probably should have done in the first place Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I sent confirmation in writing to this company of the cancellation BEFORE the expiration of the trial and BEFORE they charged me and Mrs [redacted] knows it The reaso Regards, [redacted] ***
We are adhering to our own policies. It is unfortunate that this customer agreed to the same policies and is now using the BBB to attempt to circumvent them. We trust that these measures are seen for what they are; transparent efforts to shirk contractual obligations after they've gone ignored.
Complaint:***
I am rejecting this response because: 'We referred *** *** to the appropriate party ...''were not aware that *** *** had any issues with the program ...'.How can both statements be true? I did not receive any communication from ***. On 9/6/my VISA credit card was charged with $when similar courses are advertised at $On 9/25/I requested a refund of 995.00.Mike Warren's courses have this warranty 'Why am I offering you a 100% iron-clad 365-day "you'd-better-make-some-money" money back guarantee? Because it works'
Regards,*** ***
Complaint:
I am rejecting this response because: Complaint: ***I am rejecting this response because: Though I haven't received confirmation from the Revdex.com that my email correspondence with REI Secrets - Netcentric Publishing was received that I'd emailed to you on 11/13/per your request on 10/27/14, I hope you received it. A look at that correspondence will clearly show, point by point, that ** *** claims in her response to the Revdex.com are false: (A) ** *** claim: "When the customer contacted us to update his credit card, we advised him of the overdue charges..." My counter-claim: When I contacted the company initially, it is NOT TRUE that they advised me regarding overdue charges, as the following ** *** emails on 9/& 9/30/in response to my initial emails on 9/& 9/30/will show: Jdeano48Sep 01:PM How do I change my credit card for my recurring payment for REI Matcher? *** *** (REI Secrets) Sep 03:PM Please fill out the attached and we'll be happy to update your credit card information for you. Best regards, *** *** JdeanoSep 03:PM *** ***, Here's my payment updateHaving computer problems so hope it sends Ok*** *** *** *** (REI Secrets) Sep 03:PM Thank you for sending this over to us; we have updated your payment information. For future reference, your REI Matcher charges will be on or around the 30th of every month. Best regards, *** *** [Please note **
*** states that I will be charged for REI Matcher, not REI Secrets.](B) ** *** claim continues: "...and notified him that updating his credit card would result in retroactive charges." My counter-claim: It is NOT TRUE that they advised me that updating my credit card would result in retroactive charges prior to the time I was actually charged on 10/1, 10/2, 10/& 10/4/14. It wasn't until 10/15/I was informed about retroactive charges. I'm including all of the email correspondence at the end of this message; please read ** *** email on that date.(C) ** ***y: "We did not update his card information until we had his consent and full understanding that the overdue balance had to be paid." My counter-claim: It is NOT TRUE that they did not update my card information until they had my consent and full understanding that the overdue balance had to be paid. As the emails on 10/show, it was after being charged for the disputed months that I was told about retroactive charges.(D) ** ***: "A month later, the customer advised us that he wanted to update his credit card with a different company, not ours." My counter-claim: It is NOT TRUE that I advised them that I wanted to update my credit card a month later with a different card. On 9/30/** *** informed me that "For future reference, your REI Matcher charges will be on or around the 30th of every month." [I didn't know until the company informed me on 10/15/that I needed to contact a different company, and the entire length of time from my first email to the company on 9/29/until ** *** last email on 10/20/was about weeks. It was on 10/15/that I discovered the disputed charges but never advised them that I wanted to update my card with a different company. I emailed: "It appears that I either mixed up REIsecrets with REImatcher or ??? And there also appears to be a problem with the number of times I was charged (which caused my card to go over its limit.") The closest I came to requesting a card update with a different company was on 10/15/14, when I requested to change my card to continue paying for REI Matcher, a product: Jdeano48Oct 03:PM This is a follto your previous request #"changing how recurring paym... *** Help! It appears that I either mixed up REIsecrets with REImatcher or ??? And there also appears to be a problem with the number of times I was charged (which caused my card to go over its limit). Anyhow when checking my *** account online, I noticed that I was charged a total of five times on Oct 1, 2, & for REIsecrets, a product I do not want. What I wanted to do was change my credit card to *** for REImatcher, a product that I do want and in the past had been getting charged for on my *** *** card. Thank you. *** ***]Here is the entire email correspondence from first to last:#1 *** *** (REI Secrets)Sep 03:PM Please fill out the attached and we'll be happy to update your credit card information for you. Best regards, *** ***Head of Customer Relationsreisecrets.zendesk.com***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishingwww.REISecrets.comAttachment(s)CC Authorization Form.docJdeano48Sep 01:PM How do I change my credit card for my recurring payment for REI Matcher? ***#2 Sep 03:PM *** ***, Here's my payment updateHaving computer problems so hope it sends Ok*** ***#3 *** *** (REI Secrets) Sep 03:PM Thank you for sending this over to us; we have updated your payment information.For future reference, your REI Matcher charges will be on or around the 30th of every month.Best regards, *** ***Head of Customer Relations***
***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishing***#4 Jdeano48Oct 03:PM This is a follto your previous request #"changing how recurring paym..."***Help! It appears that I either mixed up REIsecrets with REImatcher or ??? And there also appears to be a problem with the number of times I was charged (which caused my card to go over its limit). Anyhow when checking my *** account online, I noticed that I was charged a total of five times on Oct 1, 2, & for REIsecrets, a product I do not want. What I wanted to do was change my credit card to *** for REImatcher, a product that I do want and in the past had been getting charged for on my *** *** card.Thank you.*** ***#6 *** *** (REI Secrets)Oct 05:PM Hello: REI Matcher is not our product. We have cancelled your membership to prevent additional chargesUnfortunately, your credit card declined for almost five straight months of charges before you updated your payment information, which is why the system charged you for overdue chargesI have cancelled your most recent overdue payment, due today, to prevent any more charges. Please follow up with *** *** office regarding REI Matcher. Best regards, *** *** Head of Customer Relations***
***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishing***#7 JdeanoOct 03:PM This is a follto your previous request #"Re: [REI Secrets] Re: chang..."*** Does this mean that I have to eat the charges for those months? This may not be a valid reason for not keeping up with things, but during the months in question I was dealing with the death of a loved one who was very close to me; I totally overlooked not informing REIsecrets after having to cancel the credit card it was on due to some fraudulent charges made by someone on my card - I even forgot that I had this subscriptionAnd when in September I mistakenly contacted you about REImatcher, you apparently didn't catch my error as the following copy of your email shows: *** *** (REI Secrets) Sep 03:PM Thank you for sending this over to us; we have updated your payment information. For future reference, your REI Matcher charges will be on or around the 30th of every month. Best regards, *** *** Head of Customer Relations *** *** *** * *** ***
*** *** Hours 9am-5pm (CST)If excusing these charges is contrary to company policy, I hope you can make an exceptionI innocently made an error during a difficult time in my life, and apparently if I hadn't unintentionally updated my credit card with REIsecrets and if you had told me then that REImatcher wasn't your company's product, I wouldn't have been charged for those monthsIn fact, your above response reinforced my belief that I had contacted the right company about REImatcher, and it wasn't until I checked the current charges on my new card that I even suspected that something wasn't rightI hope you are able to show me some mercy.Thank you.*** ***#8 *** *** (REI Secrets)Oct 05:PM Hello, ***: We offer the REI Matcher database access, which is actually what you signed up for, upon further investigationWhile it is unfortunate that you have experienced adversity, and we certainly empathize, it is a bit unreasonable to ask our company to provide months of refunds on a non-refundable productWe make it easy to cancel at any time. As your account has been cancelled, you will no longer receive any chargesBest regards, *** ***Head of Customer Relations***
***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishing***As the emails show, ** *** gives contradictory statements about her company's relationship with REI Matcher. In her 9/email she says I'll be charged for REI Matcher on or about the 30th of each month; in her 10/email she says REI Matcher isn't their product; then in her 10/email she says they offer the REI Matcher database access It's unfortunate that prior to this claim, I had no complaints with the company, but now they'll lose probably more than the disputed $in future business with me that they'll not get from me. If hard copies of the emails are needed, I'll send mail them to you via USPS
Regards,*** ***
Complaint: ***
I am rejecting this response because:
I have not received my refund of the first payment of $that I paid on 8/I only received the refund of the second payment I
paid on 9/REI Secrets need to refund me the first payment that I haven't received back
Regards,
*** ***
This customer is attempting to use the Revdex.com to bully us into providing a refund for a non-refundable product.
As he has chosen to file a complaint before even giving us an opportunity to respond to him, we will do so here
Mr*** purchased an eBook from
us on 5/17/The eBook came with a 7-day trial to REI Secrets Society, our flagship training program including a comprehensive online training center and exclusive live Q&A webinars with our company founder.
When Mr*** purchased the eBook from us, he used an order form which stated in clear terms that refunds were not available for charges for this program and provided with an email address to reach us to cancel before his trial was over or any time he wanted to leave the programHe was called by our customer contact associate and sent multiple emails fully disclosing the program, providing a detailed overview of membership benefits, advised as to the cost of ongoing membership and given the email address again to cancelMr*** did not contact us until today, informing us that he'd already filed a complaint against us and demanding a refund for a service he has every reason to know is non-refundable.
His membership in the aforementioned program has been canceled pursuant to program policies
We respect the Revdex.com and trust that it is not intended to be used as a tool to blackmail or bully merchants into violating terms and conditions that are agreed to outright by purchasers.
We trust that this matter will be closed accordingly
The trial is part of our eBook programThis is offered with the eBook; it is not a standalone purchase.
The trial reverts to a paid membership after days.
Purchasers are aware of this, not only from the presentation where they discover the
eBook, but via a personal welcome phonecall from staff plus daily emails for daysAll contact attempts, phonecall and email, clearly explain to customers how to cancel to avoid joining the programIf customers ignore these good-faith efforts, it is not due to anything on our endAs the old expression goes, you can lead a horse to water but you can't make them drink...this is unfortunately the expression personified
Complaint: [redacted]
I am rejecting this response because:
l...
only purchased six figure flip because of the life-time full money back guarantee for the programhow can a student learn and earn when half of the material is not working properly inside the program?
this has left me dissatisfied with the program, and the email support is horrible l sent in 3 emails that l never
got a reply to. The program is not work $1495 again the material inside the program is non functional.
Then l just found out today by my bank l was charge $97 back on 9/25/15 that l was unauthorized by
netcentric publishing. Then again on 10/24/15 this company basically took $1689 from me in so many words
but l want my refund of my initial investment of 1495 plus the two unauthorized charges of $97 which totals $1689
Complaint: [redacted]
I am rejecting this response because: it's passed the 3-7 days REI Secrets said they would refund my payment.
Regards,
[redacted]
This customer is well aware of the program policies; this is an "enroll and earn" program, not an "enroll and refund" program. Simply put, this program is very easy to do if a student choses to do something with it.
This customer was advised via email that her refund was granted as a courtesy exception to a non-refundable product. Using the Revdex.com to exploit kindness speaks poorly of anyone; we hope that these efforts are seen for what they are.
Complaint: [redacted]
I am rejecting this response because: The company hasn't changed its stance at all since my complaint was initiated, and their response to the Revdex.com wasn't faithful to the facts of the matter. I will be contacting the Texas Attorney General and the FTC if necessary after making another appeal to someone higher in the company's chain of command, which I probably should have done in the first place.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
[redacted] Today at 15:35
First off, l did log in on the first day. doesn't mean l wasn't using the program l still was able to use six figure flips without logging into the program, thats why there isn't any record after l bought the program of me logging into the system except on that day. That doesn't mean l wasn't trying to use any of the material that you never fixed [redacted] what happen to the whats deal pdf that YOU NEVER FIXED????? HUH? YOU LIED ME! YOU TOLD ME you and your family was moving, but you never fixed it after that. l was still on six figure flip l just didn't login in because there was no need to the material is still visible without logging into the program you should know that. So again there wasn't a need to doesn't mean l did use the site. Do you really think l would spend $1495 on a product and use it but one day? how immature does that sound? like really be smart about your words. In the module 2 fix 2 of the training videos goes blank halfway through the video did you know that ms hilary? probably not! What legitimate business hides there monthly subscriptions inside there terms of service? That should be out where consumers can know what their buying into. Not hiding at the bottom of a term and services. Also, l'm very aware l never submitted a deal well duh that's because you never fixed the whats deal pdf that way l would known what [redacted] wanted in a deal. l wanted it to be correct before l submitted any deal. The material on the site as l was saying isn't working on some of them training videos in the modules. This left me very unhappy being that l spent $1495 on this program. Also, if l have of known there was a monthly subscription fee l would have never agreed to buying six figure flips as l don't know how my finance might match up in the future. Also, if l would have seen those Revdex.com complaint before l purchase six figure flip l would have never touched this company REIsecrets. As l stated early l was still able to access the material on six figure flips without logging in doesn't mean l wasn't on the site trying to use the material so l know you wouldn't have records of me being on the site except the date of purchase. What screams red flag is not being logged into a site and still seeing all the material as if you were logged into the site. Now honor your refund of my investment l have proved my point and refund me my money of $1682 Now!!!! [redacted] l wasn't happy with what l put my investment into this program was misleading and deceptive. l l felt on my own in the program with no live phone support at all l sent [redacted] a voicemail he never replied to me. Everything about the company screams RED FLAG!!!! send my refund now or l'm filing a complaint with the FTC and l do have sustainable evidence to prove my case. Send my $1682 in total my $1495.00 for my initial investment and $194 for my two unauthorized charges of the for REI secret society which is something l never agreed to enroll into.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Services were not received to my satisfactionThe number of programs for purchase on the website were poorly organized, links were broken for the probate letters, and only basic introductory recordings were accessibleI was charged separate payments and only refunded one payment with the statement that only one refund was allowed per yearI tried multiple times to resolve the matter outside of Revdex.com but was ignored Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have not received any contact of any kindAlso have not received any product of any kind Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Their statement makes no sense"It seems absurd to ask the Revdex.com to circumvent policies customers agree to." This "Cavalier" attitude is evident in every response thus farThere was no agreeing to any policyI purchased the $informational product, they then took it upon themselves, without authorization to sign me up to their $monthly recurring charges for $a yearMy personal opinion is I see this as stealingI did not agree to any policy whatsoeverAnd when I request my money be replaced, they act shocked and ban me from ever buying anything in the futureVery unprofessional Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The company hasn't changed its stance at all since my complaint was initiated, and their response to the Revdex.com wasn't faithful to the facts of the matter I will be contacting the Texas Attorney General and the FTC if necessary after making another appeal to someone higher in the company's chain of command, which I probably should have done in the first place Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I sent confirmation in writing to this company of the cancellation BEFORE the expiration of the trial and BEFORE they charged me and Mrs [redacted] knows it The reaso Regards, [redacted] ***
We cannot assist this customer furtherWe have cancelled the account and prevented future chargesWe do not wish to engage in this matter further
We are adhering to our own policies. It is unfortunate that this customer agreed to the same policies and is now using the BBB to attempt to circumvent them. We trust that these measures are seen for what they are; transparent efforts to shirk contractual obligations after they've gone ignored.
Complaint:***
I am rejecting this response because: 'We referred *** *** to the appropriate party ...''were not aware that *** *** had any issues with the program ...'.How can both statements be true? I did not receive any communication from ***. On 9/6/my VISA credit card was charged with $when similar courses are advertised at $On 9/25/I requested a refund of 995.00.Mike Warren's courses have this warranty 'Why am I offering you a 100% iron-clad 365-day "you'd-better-make-some-money" money back guarantee? Because it works'
Regards,*** ***
Complaint:
I am rejecting this response because: Complaint: ***I am rejecting this response because: Though I haven't received confirmation from the Revdex.com that my email correspondence with REI Secrets - Netcentric Publishing was received that I'd emailed to you on 11/13/per your request on 10/27/14, I hope you received it. A look at that correspondence will clearly show, point by point, that ** *** claims in her response to the Revdex.com are false: (A) ** *** claim: "When the customer contacted us to update his credit card, we advised him of the overdue charges..." My counter-claim: When I contacted the company initially, it is NOT TRUE that they advised me regarding overdue charges, as the following ** *** emails on 9/& 9/30/in response to my initial emails on 9/& 9/30/will show: Jdeano48Sep 01:PM How do I change my credit card for my recurring payment for REI Matcher? *** *** (REI Secrets) Sep 03:PM Please fill out the attached and we'll be happy to update your credit card information for you. Best regards, *** *** JdeanoSep 03:PM *** ***, Here's my payment updateHaving computer problems so hope it sends Ok*** *** *** *** (REI Secrets) Sep 03:PM Thank you for sending this over to us; we have updated your payment information. For future reference, your REI Matcher charges will be on or around the 30th of every month. Best regards, *** *** [Please note **
*** states that I will be charged for REI Matcher, not REI Secrets.](B) ** *** claim continues: "...and notified him that updating his credit card would result in retroactive charges." My counter-claim: It is NOT TRUE that they advised me that updating my credit card would result in retroactive charges prior to the time I was actually charged on 10/1, 10/2, 10/& 10/4/14. It wasn't until 10/15/I was informed about retroactive charges. I'm including all of the email correspondence at the end of this message; please read ** *** email on that date.(C) ** ***y: "We did not update his card information until we had his consent and full understanding that the overdue balance had to be paid." My counter-claim: It is NOT TRUE that they did not update my card information until they had my consent and full understanding that the overdue balance had to be paid. As the emails on 10/show, it was after being charged for the disputed months that I was told about retroactive charges.(D) ** ***: "A month later, the customer advised us that he wanted to update his credit card with a different company, not ours." My counter-claim: It is NOT TRUE that I advised them that I wanted to update my credit card a month later with a different card. On 9/30/** *** informed me that "For future reference, your REI Matcher charges will be on or around the 30th of every month." [I didn't know until the company informed me on 10/15/that I needed to contact a different company, and the entire length of time from my first email to the company on 9/29/until ** *** last email on 10/20/was about weeks. It was on 10/15/that I discovered the disputed charges but never advised them that I wanted to update my card with a different company. I emailed: "It appears that I either mixed up REIsecrets with REImatcher or ??? And there also appears to be a problem with the number of times I was charged (which caused my card to go over its limit.") The closest I came to requesting a card update with a different company was on 10/15/14, when I requested to change my card to continue paying for REI Matcher, a product: Jdeano48Oct 03:PM This is a follto your previous request #"changing how recurring paym... *** Help! It appears that I either mixed up REIsecrets with REImatcher or ??? And there also appears to be a problem with the number of times I was charged (which caused my card to go over its limit). Anyhow when checking my *** account online, I noticed that I was charged a total of five times on Oct 1, 2, & for REIsecrets, a product I do not want. What I wanted to do was change my credit card to *** for REImatcher, a product that I do want and in the past had been getting charged for on my *** *** card. Thank you. *** ***]Here is the entire email correspondence from first to last:#1 *** *** (REI Secrets)Sep 03:PM Please fill out the attached and we'll be happy to update your credit card information for you. Best regards, *** ***Head of Customer Relationsreisecrets.zendesk.com***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishingwww.REISecrets.comAttachment(s)CC Authorization Form.docJdeano48Sep 01:PM How do I change my credit card for my recurring payment for REI Matcher? ***#2 Sep 03:PM *** ***, Here's my payment updateHaving computer problems so hope it sends Ok*** ***#3 *** *** (REI Secrets) Sep 03:PM Thank you for sending this over to us; we have updated your payment information.For future reference, your REI Matcher charges will be on or around the 30th of every month.Best regards, *** ***Head of Customer Relations***
***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishing***#4 Jdeano48Oct 03:PM This is a follto your previous request #"changing how recurring paym..."***Help! It appears that I either mixed up REIsecrets with REImatcher or ??? And there also appears to be a problem with the number of times I was charged (which caused my card to go over its limit). Anyhow when checking my *** account online, I noticed that I was charged a total of five times on Oct 1, 2, & for REIsecrets, a product I do not want. What I wanted to do was change my credit card to *** for REImatcher, a product that I do want and in the past had been getting charged for on my *** *** card.Thank you.*** ***#6 *** *** (REI Secrets)Oct 05:PM Hello: REI Matcher is not our product. We have cancelled your membership to prevent additional chargesUnfortunately, your credit card declined for almost five straight months of charges before you updated your payment information, which is why the system charged you for overdue chargesI have cancelled your most recent overdue payment, due today, to prevent any more charges. Please follow up with *** *** office regarding REI Matcher. Best regards, *** *** Head of Customer Relations***
***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishing***#7 JdeanoOct 03:PM This is a follto your previous request #"Re: [REI Secrets] Re: chang..."*** Does this mean that I have to eat the charges for those months? This may not be a valid reason for not keeping up with things, but during the months in question I was dealing with the death of a loved one who was very close to me; I totally overlooked not informing REIsecrets after having to cancel the credit card it was on due to some fraudulent charges made by someone on my card - I even forgot that I had this subscriptionAnd when in September I mistakenly contacted you about REImatcher, you apparently didn't catch my error as the following copy of your email shows: *** *** (REI Secrets) Sep 03:PM Thank you for sending this over to us; we have updated your payment information. For future reference, your REI Matcher charges will be on or around the 30th of every month. Best regards, *** *** Head of Customer Relations *** *** *** * *** ***
*** *** Hours 9am-5pm (CST)If excusing these charges is contrary to company policy, I hope you can make an exceptionI innocently made an error during a difficult time in my life, and apparently if I hadn't unintentionally updated my credit card with REIsecrets and if you had told me then that REImatcher wasn't your company's product, I wouldn't have been charged for those monthsIn fact, your above response reinforced my belief that I had contacted the right company about REImatcher, and it wasn't until I checked the current charges on my new card that I even suspected that something wasn't rightI hope you are able to show me some mercy.Thank you.*** ***#8 *** *** (REI Secrets)Oct 05:PM Hello, ***: We offer the REI Matcher database access, which is actually what you signed up for, upon further investigationWhile it is unfortunate that you have experienced adversity, and we certainly empathize, it is a bit unreasonable to ask our company to provide months of refunds on a non-refundable productWe make it easy to cancel at any time. As your account has been cancelled, you will no longer receive any chargesBest regards, *** ***Head of Customer Relations***
***
*** * *** ***
*** ***Hours 9am-5pm (CST)Netcentric Publishing***As the emails show, ** *** gives contradictory statements about her company's relationship with REI Matcher. In her 9/email she says I'll be charged for REI Matcher on or about the 30th of each month; in her 10/email she says REI Matcher isn't their product; then in her 10/email she says they offer the REI Matcher database access It's unfortunate that prior to this claim, I had no complaints with the company, but now they'll lose probably more than the disputed $in future business with me that they'll not get from me. If hard copies of the emails are needed, I'll send mail them to you via USPS
Regards,*** ***
Complaint: ***
I am rejecting this response because:
I have not received my refund of the first payment of $that I paid on 8/I only received the refund of the second payment I
paid on 9/REI Secrets need to refund me the first payment that I haven't received back
Regards,
*** ***
This customer is attempting to use the Revdex.com to bully us into providing a refund for a non-refundable product.
As he has chosen to file a complaint before even giving us an opportunity to respond to him, we will do so here
Mr*** purchased an eBook from
us on 5/17/The eBook came with a 7-day trial to REI Secrets Society, our flagship training program including a comprehensive online training center and exclusive live Q&A webinars with our company founder.
When Mr*** purchased the eBook from us, he used an order form which stated in clear terms that refunds were not available for charges for this program and provided with an email address to reach us to cancel before his trial was over or any time he wanted to leave the programHe was called by our customer contact associate and sent multiple emails fully disclosing the program, providing a detailed overview of membership benefits, advised as to the cost of ongoing membership and given the email address again to cancelMr*** did not contact us until today, informing us that he'd already filed a complaint against us and demanding a refund for a service he has every reason to know is non-refundable.
His membership in the aforementioned program has been canceled pursuant to program policies
We respect the Revdex.com and trust that it is not intended to be used as a tool to blackmail or bully merchants into violating terms and conditions that are agreed to outright by purchasers.
We trust that this matter will be closed accordingly
The trial is part of our eBook programThis is offered with the eBook; it is not a standalone purchase.
The trial reverts to a paid membership after days.
Purchasers are aware of this, not only from the presentation where they discover the
eBook, but via a personal welcome phonecall from staff plus daily emails for daysAll contact attempts, phonecall and email, clearly explain to customers how to cancel to avoid joining the programIf customers ignore these good-faith efforts, it is not due to anything on our endAs the old expression goes, you can lead a horse to water but you can't make them drink...this is unfortunately the expression personified
The terms and conditions still apply to all orders.
Complaint: [redacted]
I am rejecting this response because:
l...
only purchased six figure flip because of the life-time full money back guarantee for the programhow can a student learn and earn when half of the material is not working properly inside the program?
this has left me dissatisfied with the program, and the email support is horrible l sent in 3 emails that l never
got a reply to. The program is not work $1495 again the material inside the program is non functional.
Then l just found out today by my bank l was charge $97 back on 9/25/15 that l was unauthorized by
netcentric publishing. Then again on 10/24/15 this company basically took $1689 from me in so many words
but l want my refund of my initial investment of 1495 plus the two unauthorized charges of $97 which totals $1689
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it's passed the 3-7 days REI Secrets said they would refund my payment.
Regards,
[redacted]
This customer is well aware of the program policies; this is an "enroll and earn" program, not an "enroll and refund" program. Simply put, this program is very easy to do if a student choses to do something with it.
This customer was advised via email that her refund was granted as a courtesy exception to a non-refundable product. Using the Revdex.com to exploit kindness speaks poorly of anyone; we hope that these efforts are seen for what they are.
Complaint: [redacted]
I am rejecting this response because: The company hasn't changed its stance at all since my complaint was initiated, and their response to the Revdex.com wasn't faithful to the facts of the matter. I will be contacting the Texas Attorney General and the FTC if necessary after making another appeal to someone higher in the company's chain of command, which I probably should have done in the first place.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
[redacted] Today at 15:35
First off, l did log in on the first day. doesn't mean l wasn't using the program l still was able to use six figure flips without logging into the program, thats why there isn't any record after l bought the program of me logging into the system except on that day. That doesn't mean l wasn't trying to use any of the material that you never fixed [redacted] what happen to the whats deal pdf that YOU NEVER FIXED????? HUH? YOU LIED ME! YOU TOLD ME you and your family was moving, but you never fixed it after that. l was still on six figure flip l just didn't login in because there was no need to the material is still visible without logging into the program you should know that. So again there wasn't a need to doesn't mean l did use the site. Do you really think l would spend $1495 on a product and use it but one day? how immature does that sound? like really be smart about your words. In the module 2 fix 2 of the training videos goes blank halfway through the video did you know that ms hilary? probably not! What legitimate business hides there monthly subscriptions inside there terms of service? That should be out where consumers can know what their buying into. Not hiding at the bottom of a term and services. Also, l'm very aware l never submitted a deal well duh that's because you never fixed the whats deal pdf that way l would known what [redacted] wanted in a deal. l wanted it to be correct before l submitted any deal. The material on the site as l was saying isn't working on some of them training videos in the modules. This left me very unhappy being that l spent $1495 on this program. Also, if l have of known there was a monthly subscription fee l would have never agreed to buying six figure flips as l don't know how my finance might match up in the future. Also, if l would have seen those Revdex.com complaint before l purchase six figure flip l would have never touched this company REIsecrets. As l stated early l was still able to access the material on six figure flips without logging in doesn't mean l wasn't on the site trying to use the material so l know you wouldn't have records of me being on the site except the date of purchase. What screams red flag is not being logged into a site and still seeing all the material as if you were logged into the site. Now honor your refund of my investment l have proved my point and refund me my money of $1682 Now!!!! [redacted] l wasn't happy with what l put my investment into this program was misleading and deceptive. l l felt on my own in the program with no live phone support at all l sent [redacted] a voicemail he never replied to me. Everything about the company screams RED FLAG!!!! send my refund now or l'm filing a complaint with the FTC and l do have sustainable evidence to prove my case. Send my $1682 in total my $1495.00 for my initial investment and $194 for my two unauthorized charges of the for REI secret society which is something l never agreed to enroll into.
Regards,
[redacted]
We cannot assist this customer further. We have cancelled the account and prevented future charges. We do not wish to engage in this matter further.