This customer is well aware of the charges. They have been duly notified, via phone call and detailed emails, about the charge and have had multiple opportunities to prevent it. A customer's inaction does not translate to a company's fraudulent activities.
Complaint: [redacted]
abp="928">
I am rejecting this response because: I sent an email yesterday marked as urgent for them to call me. But got NO response. I still have the email and would post it when I figure out how.
I also called them at [redacted] and left a message that if I did not hear from them in two hours was going to start complaining.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com - After your involvement, Netcentric refunded the money they took from my account. Thank you so much. [redacted]
We are not going to use the Revdex.com for this matter. This customer just needs to wait for the time it takes refunds to process; dragging the Revdex.com into routine refund processing seems to be a waste of the organization's time.
We trust that this matter will be closed out moving forward.
This customer has been contacting us routinely regarding our policies. We have advised her at great length about the program, our policies and cancelled her membership while giving her multiple study guides, exclusive bonuses and website access. We have also advised her in email and on our website...
that we do not offer telephone support. While it is truly unfortunate that Ms. [redacted] chose to squander an opportunity by throwing out training materials and ignoring multiple emails, there comes a point where the customer has to be held responsible not only for the terms and conditions that they agree to but also for the consequences of their decisions. We wish her well and hope that you will dismiss this matter.
Complaint: [redacted]
I am rejecting this response because: The first and second business response did not address any of my comments about materials not being functional/delivered or the fact that I was charged twice and only refunded once. I do not see this as kindness but more a lack of engagement with the customer.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: first off they don't even have my name correct. And the claims that they are making are not true I have called them every day and that company has not answered the phone or returned messages that I have left. This company I found out after I started business with them has the worst reviews of people being charged for things they didn't even buy and now I am one of those people. They also claim to be great friends with the Revdex.com but have a rating of an f. So I'll continue to push this issue till it is resolved and to clear a misunderstanding up I am not using the Revdex.com for bullying I'm using them to get what is right and make known what needs to be about this company.
Regards,
[redacted]
We are adhering to our own policies. It is unfortunate that this customer agreed to the same policies and is now using the Revdex.com to attempt to circumvent them.
We trust that these measures are seen for what they are; transparent efforts to shirk contractual obligations after they've gone ignored.
We are not sure why this customer believes that the Revdex.com processes refunds for merchants. We are also not sure why customers who agree to clear policies regarding non-refundable products use the Revdex.com to try to circumvent policies, but we're confident that your organization is no stranger to these...
kinds of unscrupulous activities on the part of customers suffering from buyer's remorse and gives them little regard.
Complaint: [redacted]
I am rejecting this response...
because: Services were not received to my satisfaction. The number of programs for purchase on the website were poorly organized, links were broken for the probate letters, and only 2 basic introductory recordings were accessible. I was charged 2 separate payments and only refunded one payment with the statement that only one refund was allowed per year. I tried multiple times to resolve the matter outside of Revdex.com but was ignored.
Regards,
[redacted]
The customer was advised by phone and dozens of times via email about the trial and even told how to cancel, as well as how much the charge would be to sustain monthly memberships. Telling a customer how to leave a program, in very clear terms, both by personal phone call and by email is hardly an...
Complaint: [redacted]
I am rejecting this response because:The seller needs to review what WAS purchased and the upsells which were DECLINED. There was NEVER any authorization or agreement to any upsell. If I chose to not read an email or chose to NOT REGISTER for an upsell, that is my choice. The seller needs to review the emails that were sent to me and be held accountable for their actions. The initial contact was on Jun 28th for a $5.95 "FREE" Digital download, the next contact was Jul 6th when I was charged for something I did NOT authorize. I did NOT request access to their website/material, I am requesting a REFUND of $97. Since no one answers the phones, I was attempting to contact the business. I sent an email request for a $97 refund that was denied for unsubstantiated reasons. If the seller considers their material/access worth $97, that is a matter of opinion but not one that I authorized or agreed to pay. This still is the USA, right? What is the problem? The seller has no right to criticize my decision to NOT READ their email or to NOT REGISTER for their material/access. I did NOT REGISTER, did NOT SIGN UP - send me a refund of $97, end of story. Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not received any contact of any kind.
Also have not received any product of any kind.
Regards,
[redacted]
This customer agreed to specific terms and conditions at the point of purchase and has been advised by support. He has also been given the same remedy as everyone else: cancellation. It seems absurd to ask the Revdex.com to circumvent policies customers agree to.
Complaint: [redacted]
I am rejecting this response because: I sent confirmation in writing to this company of the cancellation BEFORE the expiration of the trial and BEFORE they charged me and Mrs. [redacted] knows it
.
The reaso
Regards,
[redacted]
In re [redacted], while it is unfortunate that [redacted] was not able...
to get Mike Warren's system to work for him, it was never our product. We offered the product as a third-party system, making it clear to purchasers that it was not ours, but that we endorsed it. We referred [redacted] to the appropriate party for support, in good faith. The subsequent interaction was never communicated to us, nor were any requests for a refund, from either Mike Warren's office or to us directly. We were not aware that [redacted] had any issues with the program, nor did we receive any emails from him to that effect.
As the purchase was made over 2 years ago, we cannot provide a refund. We have to honor the refund period for each product we offer, as well as the policies.
We hope this clears up this matter.
Complaint: [redacted]
I am rejecting this response because: The company did not comply by the rules it established. Cancel unwanted and unsolicited membership before the expiration of the seven days which I did in writing, company received notification and charged me after receipt on the cancellation. I contacted the company, sent their notification sent to me as proof, and the company still refused to refund their erroneous charge.
rejecting this response because: Their statement makes no sense. "It seems absurd to ask the Revdex.com to circumvent policies customers agree to." This "Cavalier" attitude is evident in every response thus far. There was no agreeing to any policy. I purchased the $7 informational product, they then took it upon themselves, without authorization to sign me up to their $97 monthly recurring charges for $1200 a year. My personal opinion is I see this as stealing. I did not agree to any policy whatsoever. And when I request my money be replaced, they act shocked and ban me from ever buying anything in the future. Very unprofessional.
Regards,
[redacted]
Hello:In response to this issue, we can only take the customer and their order history at face value. This customer had an open account with us with months of failed payments, costing our company hundreds of dollars in lost revenue and associated fees. When the customer contacted us to...
update his credit card, we advised him of the overdue charges and notified him that updating his credit card would result in retroactive charges. We did not update his card information until we had his consent and full understanding that the overdue balance had to be paid. A month later, the customer advised us that he wanted to update his credit card with a different company, not ours. As a courtesy, we ended his membership. As a business, we cannot get into the minds of customers; we provide services in good faith with the expectation that the services will be paid for. When accounts are delinquent, we have to try to rectify them; typically we do not ever hear from customers when their accounts are delinquent. We do hope that this matter is dispensed with. Thank you,[redacted]
This customer is well aware of the charges. They have been duly notified, via phone call and detailed emails, about the charge and have had multiple opportunities to prevent it. A customer's inaction does not translate to a company's fraudulent activities.
Complaint: [redacted]
abp="928">
I am rejecting this response because: I sent an email yesterday marked as urgent for them to call me. But got NO response. I still have the email and would post it when I figure out how.
I also called them at [redacted] and left a message that if I did not hear from them in two hours was going to start complaining.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com - After your involvement, Netcentric refunded the money they took from my account. Thank you so much. [redacted]
[redacted]
We have very clear policies. And no person deserves to be treated poorly; we have closed this matter on our end.
We are not going to use the Revdex.com for this matter. This customer just needs to wait for the time it takes refunds to process; dragging the Revdex.com into routine refund processing seems to be a waste of the organization's time.
We trust that this matter will be closed out moving forward.
This customer has been contacting us routinely regarding our policies. We have advised her at great length about the program, our policies and cancelled her membership while giving her multiple study guides, exclusive bonuses and website access. We have also advised her in email and on our website...
that we do not offer telephone support. While it is truly unfortunate that Ms. [redacted] chose to squander an opportunity by throwing out training materials and ignoring multiple emails, there comes a point where the customer has to be held responsible not only for the terms and conditions that they agree to but also for the consequences of their decisions. We wish her well and hope that you will dismiss this matter.
Complaint: [redacted]
I am rejecting this response because: The first and second business response did not address any of my comments about materials not being functional/delivered or the fact that I was charged twice and only refunded once. I do not see this as kindness but more a lack of engagement with the customer.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: first off they don't even have my name correct. And the claims that they are making are not true I have called them every day and that company has not answered the phone or returned messages that I have left. This company I found out after I started business with them has the worst reviews of people being charged for things they didn't even buy and now I am one of those people. They also claim to be great friends with the Revdex.com but have a rating of an f. So I'll continue to push this issue till it is resolved and to clear a misunderstanding up I am not using the Revdex.com for bullying I'm using them to get what is right and make known what needs to be about this company.
Regards,
[redacted]
We are adhering to our own policies. It is unfortunate that this customer agreed to the same policies and is now using the Revdex.com to attempt to circumvent them.
We trust that these measures are seen for what they are; transparent efforts to shirk contractual obligations after they've gone ignored.
We are not sure why this customer believes that the Revdex.com processes refunds for merchants. We are also not sure why customers who agree to clear policies regarding non-refundable products use the Revdex.com to try to circumvent policies, but we're confident that your organization is no stranger to these...
kinds of unscrupulous activities on the part of customers suffering from buyer's remorse and gives them little regard.
Complaint: [redacted]
I am rejecting this response...
because: Services were not received to my satisfaction. The number of programs for purchase on the website were poorly organized, links were broken for the probate letters, and only 2 basic introductory recordings were accessible. I was charged 2 separate payments and only refunded one payment with the statement that only one refund was allowed per year. I tried multiple times to resolve the matter outside of Revdex.com but was ignored.
Regards,
[redacted]
The customer was advised by phone and dozens of times via email about the trial and even told how to cancel, as well as how much the charge would be to sustain monthly memberships. Telling a customer how to leave a program, in very clear terms, both by personal phone call and by email is hardly an...
underhanded business practice.
Complaint: [redacted]
I am rejecting this response because:The seller needs to review what WAS purchased and the upsells which were DECLINED. There was NEVER any authorization or agreement to any upsell. If I chose to not read an email or chose to NOT REGISTER for an upsell, that is my choice. The seller needs to review the emails that were sent to me and be held accountable for their actions. The initial contact was on Jun 28th for a $5.95 "FREE" Digital download, the next contact was Jul 6th when I was charged for something I did NOT authorize. I did NOT request access to their website/material, I am requesting a REFUND of $97. Since no one answers the phones, I was attempting to contact the business. I sent an email request for a $97 refund that was denied for unsubstantiated reasons. If the seller considers their material/access worth $97, that is a matter of opinion but not one that I authorized or agreed to pay. This still is the USA, right? What is the problem? The seller has no right to criticize my decision to NOT READ their email or to NOT REGISTER for their material/access. I did NOT REGISTER, did NOT SIGN UP - send me a refund of $97, end of story. Thank you.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not received any contact of any kind.
Also have not received any product of any kind.
Regards,
[redacted]
This customer agreed to specific terms and conditions at the point of purchase and has been advised by support. He has also been given the same remedy as everyone else: cancellation. It seems absurd to ask the Revdex.com to circumvent policies customers agree to.
Complaint: [redacted]
I am rejecting this response because: I sent confirmation in writing to this company of the cancellation BEFORE the expiration of the trial and BEFORE they charged me and Mrs. [redacted] knows it
.
The reaso
Regards,
[redacted]
To whom it may concern:
In re [redacted], while it is unfortunate that [redacted] was not able...
to get Mike Warren's system to work for him, it was never our product. We offered the product as a third-party system, making it clear to purchasers that it was not ours, but that we endorsed it. We referred [redacted] to the appropriate party for support, in good faith. The subsequent interaction was never communicated to us, nor were any requests for a refund, from either Mike Warren's office or to us directly. We were not aware that [redacted] had any issues with the program, nor did we receive any emails from him to that effect.
As the purchase was made over 2 years ago, we cannot provide a refund. We have to honor the refund period for each product we offer, as well as the policies.
We hope this clears up this matter.
Kind regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company did not comply by the rules it established. Cancel unwanted and unsolicited membership before the expiration of the seven days which I did in writing, company received notification and charged me after receipt on the cancellation. I contacted the company, sent their notification sent to me as proof, and the company still refused to refund their erroneous charge.
Regards,
[redacted]
Complaint: [redacted]
I am...
rejecting this response because: Their statement makes no sense. "It seems absurd to ask the Revdex.com to circumvent policies customers agree to." This "Cavalier" attitude is evident in every response thus far. There was no agreeing to any policy. I purchased the $7 informational product, they then took it upon themselves, without authorization to sign me up to their $97 monthly recurring charges for $1200 a year. My personal opinion is I see this as stealing. I did not agree to any policy whatsoever. And when I request my money be replaced, they act shocked and ban me from ever buying anything in the future. Very unprofessional.
Regards,
[redacted]
Hello:In response to this issue, we can only take the customer and their order history at face value. This customer had an open account with us with months of failed payments, costing our company hundreds of dollars in lost revenue and associated fees. When the customer contacted us to...
update his credit card, we advised him of the overdue charges and notified him that updating his credit card would result in retroactive charges. We did not update his card information until we had his consent and full understanding that the overdue balance had to be paid. A month later, the customer advised us that he wanted to update his credit card with a different company, not ours. As a courtesy, we ended his membership. As a business, we cannot get into the minds of customers; we provide services in good faith with the expectation that the services will be paid for. When accounts are delinquent, we have to try to rectify them; typically we do not ever hear from customers when their accounts are delinquent. We do hope that this matter is dispensed with. Thank you,[redacted]