Reindeer Auto Relocation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below You would be vulgar too when the adjuster on the payroll of the company trying to make the claim "go away" lies straight faced and completely changes his tune from what he told you during the appraisalAbsolutely nothing I said was harassment or vulgar, simply calling out a liar who works for YOUThe damage is present, it WAS done in your possession of my property, and most of the damage is not environment causedThe Driver DID joyride my car without MY permission, so you cannot prove beyond a reasonable doubt that the damage was NOT done during this time of direct Driver negligence by driving the car without my permissionThe photographic evidence that I have shows gouges out of the paint cause by something mechanical, not road damage (even though that is in abundance as well but you say you don't coverObviously we can't come to an agreement, the adjuster was working for you so we know that assessment wasn't fair, and you have constantly been trying to skirt around all the loopholes in your insurance policyYou can either come back with a better offer or this will remain unresolved until my personal insurance comes after you for this with every bit of proof that I have and "their" adjusters working for meGood grief Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meI am still frustrated with the way the delivery team handled this: not providing paperwork, rushing my family to sign and not inspect the car, and then the subsequent responses I received from ReindeerThis was the first time anyone from Reindeer expressed to me the provision about road debris not being coveredI understand it was in the load agreement, but each communication from your team stressed the lag period in reporting and didn't mention the other provisionsIt's pretty frustrating to have someone basically say there's no reason to trust a client's claim when the whole issue would have been resolved had the delivery team acted betterI should not have to chase down your team or worry about this, because the delivery team should have done better, allowed for inspection, and I would not have had to figure things out after the fact Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below "As the left quarter panel was the only item claimed within 24hrs for body damage, that is all we can hold the carrier liable for." Per your statement above, I ask your company to find me a body shop that is going to fix this issue in San Diego area via the ways you've suggested for $150.Your estimate is incorrect and for the amount you are offering me, the damage you've made on my car is NOT FIXABLE! In other words, offering me $will not help me fix the damage I have claimed within hours for the body damage Regards, [redacted] ***

We are very sorry for his dissatisfaction with the outcome of his claim Per the Load Agreement sent to him prior to transit, no mechanical damages are covered This is specifically listed as not covered This is due to no mechanical inspection being conducted at pickup or delivery The drivers are not certified mechanics and are not required to inspect the mechanics, underbody, or interior As those areas are not inspected at pickup, we cannot verify the pre-move condition of them As those areas are not inspected at delivery, we cannot state if the issues was new at delivery However, we still evaluate each claim and review it independentlyWe have not been provided any estimate for $ We have not been contacted by any mechanic, or provided any mechanic statement explaining the problem and how it could be related to the transit of the vehicleThe only estimate was have includes a wheel alignment and new wheels for the front of the vehicle Unfortunately, based on the information we have, we do not feel the driver caused any issues to the wheels, the alignment or the steering mechanism Without evidence the carrier caused any mechanical issues, we cannot honor this claim

We are very sorry for the issues Mrand Mrs [redacted] experienced at loadingThe driver did damage the tire when trying to load this due to his error At that time, Reindeer Auto paid for the tire repair immediately and continued transport following that The BMW dealership who did that repair stated there was no other damage Following delivery we spoke with Mrs [redacted] and she confirmed there doesnt appear to be any other issues but wants to have it double checkedWe certainly understand the desire to have this double checked and we encouraged that We have provided her with the claim form in the event something else is found upon the inspection The alignment would have be corrected after the BMW dealership replaced the tire - that is standard for any tire repair/replacement At this time, we are waiting to receive the completed claim form and supporting documentation from Mrand Mrs [redacted] *** We are very sorry for the issues they experienced at loading and have done our best to remedy that situation as quickly and efficiently as we can If there are additional issues, we will certainly review those and handle them as long as they reflect transit damages At this time, we cannot move forward without the necessary documentation Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to know whom you talked to at the shop regarding this estimate so that I will know whom I should talk to thereAs long as I receive an email from this person at the shop stating that he/she can fix that part of my car for $150, then your offer will be considered acceptable by me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***I think this is a contract fraud.In October when the broker came to my restaurant, and I signed two contracts, one is electrical, one is the gasAt that time he promised two points, the first point was to give me a more favorable price than beforeThe second is that I can terminate the contract at any time, and I do not have to pay any feesObviously, these two points are not honored, I bear a higher than the previous cost, and when asked to cancel the time required to pay the costThis is essentially a scam.I do not want to work with this company, I would like to terminate the contract, if you can not solve this problem, I will continue to the energy company's supervision department to continue complaints until the problem is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thanks for the responseHowever there are several holes and contradictions in the response1) the business says, the drivers are not certified mechanicsOf course, and neither am II can only state what I have observed and and what the mechanic saysThe steering wheel of the car was good while the driver picked up and it was NOT good when it was deliveredHow, when and why it happened is something the business need to investigate.2) Business says it will still evaluate if a claim is made but no claim has been madeHowever the response states mechanical damages are not covered!!??Does the business require a new claim?? I wasnt informed of itIf yes, I can provide but what good it is going to be if the business has already decided that it will reject the claim?3) The business says without the carrier caused mechanical issues the claim cannot be honoredThe business owned the process from picking up the vehicle, until the deliveryWhat happened in between is something the business has to investigate and find the evidenceThis is a typical response from the business and from reviewing other consumer feedback it reveals a patternWhen a claim is made, deny it by saying it wasnt reported within the time periodIf it was, then deny it saying its not coveredOtherwise reject the claim saying the carrier didnt cause the issueI wonder if any consumer has ever gotten a claim settled with this businessIf the business was really interested in resolving the issue, it would have talked to the consumer, understood the concerns and worked with him/herNothing of this sort has ever happened in this case or in any other case Regards, [redacted]

To Whom It May Concern:I am writing in response to the complaint filed by [redacted] doing business as [redacted] (“Customer”).According to the Customer, their Bookkeeper verbally agreed to a Retail Electricity Agreement starting January with Direct Energy Business (“DEB”) and was not authorized to do soThe Customer contacted DEB and requested a copy of their DEB Retail Electricity AgreementDEB provided the Customer a copy of their verbal Retail Electricity Agreement and an unsigned written Retail Electricity AgreementThe Customer asked to be allowed out of their Retail Electricity Agreement and DEB stated to the Customer that they would owe an Actual Damage Fee to DEB if they terminated their Retail Electricity Agreement prior to the end of their AgreementDEB would only provide an estimated Actual Damage FeeThe Customer believes they should be allowed out of their DEB Retail Electricity Agreement without any Actual Damage Fees.According to DEB’s records, the Customer’s Bookkeeper on behalf of the Customer, verbally agreed to a Retail Electricity Agreement with DEB on February 20, for months of Retail Electricity Service starting in January The Customer’s Bookkeeper also verbally agreed to a Retail Electricity Renewal Agreement with DEB on January 11, for months of Retail Electricity Service starting in January The Customer’s Bookkeeper stated verbally on both of the Customer’s Third Party Verification (“TPV”) Retail Electricity Agreements that she was authorized to enroll the Customer’s Retail Electricity Account NumbersThe Customer’s Bookkeeper stated that she also understood that the Customer would be responsible for Early Termination Fees (aka Actual Damage Fees) if they terminated their Retail Electricity Service prior to the end of their Retail Electricity Agreement with DEBDEB assured the Customer’s Bookkeeper on both DEB TPV’s that the Customer’s written Terms and Conditions would be mailed to the CustomerDEB believed the Customer’s Bookkeeper to be an authorized person for the Customer’s businessHaving no reason to doubt such representation and warranty, nor the apparent authority of the Customer’s signatory, DEB proceeded under its business practices to provide the contracted services as listed in the Customer’s Terms and Conditions:o Section Representations and Warranties: As a material inducement to entering into this Agreement, each party, with respect to itself, hereby represents and warrants to the other party as follows, and agrees to cause each of its respective representations s and warranties to remain true and correct through the term of this Agreement:(a) it is duly organized, validly existing and in good standing under the laws of jurisdiction of its formation and is qualified to conduct its business in those jurisdictions necessary to perform this Agreement.(b) the execution and delivery of this Agreement are within its powers, have been duly authorized by all necessary actions and/or board approvals and do not violate any of the terms or conditions in its governing documents or any contract to which it is a party or any law applicable to it.The Customer contacted DEB on October 10, and requested a copy of their TPV files and written Terms andConditionsThe Customer stated to DEB on October 12, that they did not believe that their verbal TPV RetailElectricity Agreements were valid AgreementsDEB explained to the Customer that a verbal acceptance is a valid DEBRetail Electricity AgreementDEB provided the Customer an estimate of their Actual Damage Fees of $as ofOctober 14, through the end of the term of the Customer’s original Retail Electricity AgreementIt is also statedthat the Customer will be invoiced for an Actual Damage Fee as listed in the Customer’s Retail Electricity AgreementTerms and Conditions with DEB:o Section – Termination: “This agreement may be terminated at any time after the date hereof, (i) by mutualconsent in writing by the Parties, (ii) by either party if there has been an event of default that is not cured withinfifteen (15) calendar days of the defaulting Party’s receipt of written notice from the non-defaulting party, or (iii)by Direct Energy if Buyer fails to provide the credit assurance requested, pursuant to Section 6, within seven (7)days of being requested by Direct Energy , or (iv) during a Monthly Renewal pursuant to Section 3, by eitherparty upon providing the other party with thirty (30) days prior written notice.o Section – Effect of Termination: “In the event of termination as provided in this Agreement, all furtherobligations of the Parties under this Agreement shall terminate without further liability of the Parties, except forthe payment by the owing Party of any sums due and owing to the other Party for services rendered prior to thetermination date, any Actual damages, any indemnification or confidentiality obligation of either Party which hasarisen hereunder and any other obligation hereunder which by its nature survives the termination of thisagreement.”The estimate of the Customer’s Actual Damage Fees is based on an early termination date of October 14, andpresent current market pricesThis estimate remains subject to change in its entirety based on the actual date oftermination of service and the then current market conditionsThus, the amount of damages owed as of the date ofdrop date may be materially different than what has been estimated as of October 14, 2016.If I can provide further information, please do not hesitate to contact me.Sincerely,Nicole N***SrCustomer Operations Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We are very sorry that [redacted] ***'s Honda Pilot was delivered damages While we acknowledge that new damage is present on the front bumper and passenger side, we are unable to cover the damages claimed on the rear bumper There are several reasons the rear bumper are not being covered 1st, this damage was marked as pre-existing damage at the time of loading in FL This inspection sheet was completed and signed off on by the loading driver and the vehicle owner Additionally, no new damage was marked to the rear bumper at the time of delivery 3rd, the damage to the rear bumper was not reported when we spoke with [redacted] on 5/to start the claims process [redacted] also completed the claim form for us on 5/ The passenger and front bumper damage was listed on this form as new damage they were claiming However, the rear bumper was not listed or mentioned on the completed claim form The rear bumper was not claimed to us until we received the estimate on 5/ Unfortunately, all damage is to be noted at the time of delivery and reported to us within 24hrs of delivery This is outlined in the pre-move Load Agreement the customer signed prior to transit Based on the prior damages listed at loading, no new damage to the rear bumper noted at delivery, and no damage to the rear bumper reported withing 24hrs, we are unfortunately unable to hold the carrier liable Please keep in mind, Reindeer Auto is broker We are working on behalf of the carrier and the vehicle owner to mediate the claims process We cannot hold a carrier liable for any damages that are pre-existing, or reported after the 24hrs We are very sorry for the new damage that did occur to this vehicle and would like to get those repairs completed for ***

COMPLAINT SUMMARY:Peter [redacted] states Direct Energy acquired NYSEG Solutions; he states when this happened, their contract was terminated and they were switched to a variable rate without notification Mr [redacted] states they have contacted Direct Energy to discuss the concern; he states they did not receive a favorable resolution Mr [redacted] is seeking reimbursement for the variable rates billed COMPANY RESPONSE:On December 6, 2008, [redacted] completed the enrollment for electric service with NYSEG Solutions at [redacted] NYSEG Solutions was acquired by Direct Energy in August and rebranded to Direct Energy in June 2016, as per a letter notification mailed to Ms [redacted] (rebrand letter attached) The electric account was renewed January 1, on a fixed rate of $0.0659/kWh for months with no Early Cancellation Fee (ECF), as per a notification mailed November 21, (notification attached) On November 18, 2015, a Renewal notice was mailed to Ms [redacted] (Renewal Notice attached)We did not receive a response to the notice and when the contracted rate expired January 1, 2016, the account transitioned to month-to-month pricing as disclosed in the Renewal Notice mailedBased on the details of the investigation, the account was billed as contracted and a reimbursement is not warrantedA complaint analyst spoke with Mr [redacted] and provided the investigation details The analyst offered to provide current fixed rates for renewal and as a gesture of goodwill, offered to provide a reimbursement in the amount of $ Mr [redacted] did not accept the information or the goodwill offerDirect Energy prides itself on maintaining and exceeding a high level of customer service, and we regret anything that may be considered below satisfactory If Mror Ms [redacted] has any further questions regarding this resolution, they may contact us at ###-###-####, and Direct Energy will be more than happy to discuss this resolution further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowBoth my wife and I never received mail from Direct Energy or NYSEG about the acquisition or being switched to a variable rate planWe have called several times into Direct Energy only to be consistent disconnected or placed on hold withI one returningI spoke with Judy from Direct Energy and the call was re ordered per her initial sentenceI was laughed at and personally humiliated by herRefunding the difference and placing us on a fixed rate is what we have asked and still do not have a resolutionI asked several times to Neville, Deanna and Judy to be placed on a fixed rate and was told maybe in days but have no been told definitely yes I find this unacceptable that a company can drag this out to gouge customers for further profits To reimburse us the $dollars and place us on a fixed rate should not be difficult for a companyHow many other customers have endured this ? Regards, Peter [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not want to work with you again, I have and only received a call from the company, told me how much to pay the default costsI did not receive any other callsIt is not acceptable for you to deceive consumers to sign unfair contracts Regards, [redacted] ***

Please be advised, Reindeer Auto is a brokerWe do not have any of our trucks or trailers The driver who we brokered this to has insurance as does Reindeer AutoHowever, Reindeer Auto did not damage your vehicle We have our own claims department to try and mediate claims between our customers and the carriers The appraiser we paid to send out was an independent 3rd party It is not someone who works for us regularly That specific appraiser had actually never done an assignment for us before His company is nation wide and we have used [redacted] Adjusters previously, but that adjuster is not on our pay roll The language you used to him was inappropriate We have copies of the text messages The comments you made about staff at Reindeer Auto were also put out publicly and not true or necessary Those things do not affect the outcome of your claim We have no proof the driver was joy riding in your vehicleThe damages claimed were rock chips, even according to your statements and the claim form you completed The offer was made to cover a scratch on the rear bumper and to buff the vehicle for youThe additional damages claimed were deemed not to be transit related negligence At this time, we feel Reindeer Auto has fulfilled the obligation to fully evaluate this and make the determination on settlement based on the evidence provided If you wish to file a claim with you personal insurance or pursue legal action, please have them contact the claims manager directly for assistance

This matter has not been filed before a local court yetI am waiting on a better figure ($) to repair this damage and if they unwilling to be fair it will go to my insurance company to handle it or small claims at that timeI am also waiting on [redacted] who sponsored this relocation to discuss with me my legal options and how they want to handle itThe facts are clear, the driver drove my car without my permission so he was directly negligent in the damage to my car unless they can prove without a reasonable doubt that this didn't happen while he was directly driving the vehicleThey can't, therefore their over the road policy of not covering anything is null and void at this pointThe damage sustained to my vehicle is clearly not the result of stones, pebbles, or any sand blasting, it is gouges in the paint of which they made no reference too, but I have submitted photographic evidence to them of this damage which was backed up by the auto body shop and my professional expertise as a licensed mechanicThe paid "hack" of an adjuster working for them has no clue of what is required to fix this type of vehicle, and told me there was a lot of damage to the car when he spoke to me upon leaving (that is no lie and I had recorded the conversation)I am open to negotiation on this claim but $is a slap to the face and absolutely will not work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below It seems like that this business is both reading the estimate incorrectly as well as has been evaluating this damage completely false!Here is what I request:Two estimates (second one being the cheaper one) I have sent them include all contact info of those experts for auto body shopWhy don't this business contact them and see whether how they are reading this estimate correctly?? OR why doesn't this business find me a auto bodyshop in the area to get a third estimate?What they have been doing is just to repeat themselves by not accepting the amount required to fix their damage on my car, which is very both unprofessional and unethicalI am not going to accept their offer for $since it will not help me fix the damage they have done on my car during the transfer of my car!! Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We can dispute the definition of "minor scratches" all day, but when something is not noted prior to your driver taking possession of the vehicle, and then noted (by your driver) on delivery, then it should be the responsibility of you/your driver If a scratch is visible to the naked eye while walking by a car, it's not "minor." You can argue that you aren't contractually obligated to do anything about your mishandling of my car during transit all you wantThat doesn't resolve the fact that your company has horrible customer service and is not willing to take responsibility of damages to my car When you are paid over $to transport a car, it's understood that it will be well cared for, which is certainly not the case here I'll absolutely be posting reviews on every possible medium that I can, given that you won't cover the cost to repair, which by the way would come out to less than $
Regards,
*** ***

The estimate provided by *** was for the repair of the full bumper There is a small portion of the bumper that we are accepting to repair The $offer is to repair that small portion of the bumper We are unable to provide the full amount of the estimate as this would repair damages that were pre-existing and not claimed as new damage *** can take the vehicle in to the body shop and advise them to repair the small portion that is being accepted as part of his claim and advise he has $

This customer claimed damage to the underside of the front bumper at the time of delivery As the broker, we contacted bot the pickup driver and the long hull driver regarding the damages The pickup driver disputes the customers claims that the driver got on the ground and inspected the
undercarriage at loading The driver said that never happened They do not get no the ground to look under the vehicle and are not required to The long hull driver stated he noticed the carriage damage when the loaded the vehicle unto his tall carrier, and that is when the damage was noticed It would have been visible to the vehicle owner at the time of delivery when it was still up on to carrierHowever, this damage cannot be seem when the vehicle is on the ground, unless you get on your hands and knees and look under the car The estimate the vehicle owner provided is to replace the plastic fender liners under the front bumper, and the repair the front bumper facia There was nothing on the estimate for hood repairs It appears the hood looks to be misaligned due to the fender liners pushing up the bumper However, once this is repaired, it will all be back in alignmentThe hood was not originally claimed and it is not listed for repair on the estimate We understand this customer is upset that his claim was not covered However, the load agreement he signed prior to transit explains that certain areas of the vehicle are not inspected and thus not covered These areas include the interior, the underbody, and mechanical soundness of the vehicle The drivers are only required to do a walk around inspection of the exterior of the vehicle at pickup and delivery Due to this, we cannot verify the premove condition of the underbody of the front bumper The damage is consistent with repeated long term damage from pulling in too closely to parking barriers This damage can occur when you park too closely and have low ground clearance The damage is not consistent with ramp damage on a smooth metal ramp or from the type of carrier the long hull driver uses We are very sorry but unfortunately unable to cover this claim