Reindeer Auto Relocation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yada yada yada yadano proof that the driver went joyriding say you?? Then where was the truck when they delivered the car? It was just the car running, the guy who drove it, and his buddy waiting to drive him somewhereExplain the mileage on the car and the mpg average when in driving it averages 22? There is also email traffic of you guys admitting the car had excess mileageAlso in a phone conversation Jessica had said that it probably had more mileage than was allowedI am done with this, I do not accept and will not accept your current resolution to this damageYou and I know you or the driver was at faultSince I did not have the luxury of picking my driver, I placed my trust in your company to do the due diligence and vet a company that had appropriate insurance and professional conductYou are the umbrella company for whoever you pick to do your driving, YOU are ultimately responsible for what goes downAll the paperwork I saw and filled out had YOUR name on itYOU and YOU alone need to do the right thing, but obviously we know that's not going to happenUnfortunately, now I have to spend my time to make sure everyone else is not blindsided by your lack of professionalism, your lack of ethics, and your lack of customer serviceAnd just a side note, when a person is wronged and lied to, they have every right to speak their mind on what's going on and who did them the disserviceYou may not agree with what I said to the people involved, but let me come over and *** on your showroom car and see what state of mind you get into
Regards,
*** ***

This customer did file a claim within 24hrs of delivery for the interior and the passenger quarter panel scratches A week after delivery he provided a receipt for the cleaning of $and then an estimate totaling $ (we were never provided an estimate for $as he refers)
The estimate for $includes repairs to: left fender, left front door, left quarter panel and the rear bumper As the left quarter panel was the only item claimed within 24hrs for body damage, that is all we can hold the carrier liable for The estimate lists the quarter panel as being repairable with a buff/polish The shop has it listed for 0.5hrs of labor at $56/hr That means, to repair this panel it will cost $ So added the $+ $for the interior cleaning and then included a few additional funds for taxes and in the event the panel repair took more time it would cost a little bit moreWe offered $as that amount would accomplish the interior and exterior detail at any facility We are very sorry that the customer does not agree with our offer However, he did sign the Load Agreement prior to transit - this states we cannot hold the driver liable for damages claimed after 24hrs We sent him a settlement offer to cover all the damages he initially reported

To Whom It May Concern:I am writing in response to the complaint made by *** *** DBA *** *** *** (“The Customer”).According to the Customer, Sales Agents from Direct Energy Business (“DEB”) stopped at the Customer’s business to get the Customer to sign a Retail Electricity
Agreement with DEBThe Sales Agents provided the Customer with information in order to get the Customer to sign up with DEBThe Customer also received a letter from DEB stating they had to pick a Retail Electric and Gas supplierThe Customer contacted *** and *** and was told that this was false.According to DEB’s records, the Customer agreed to a Retail Electricity Agreement with DEB through United Energy Services, a Broker on October 4, for months of Retail Electricity ServiceIn order to verify that the Customer understood their DEB Retail Electricity Agreement, United Energy Services also obtained a verbal verification from the CustomerThe Owner of *** *** ***, *** *** verbally stated that he was authorized on behalf of *** *** *** to agree to a Retail Electricity Agreement with DEB*** *** also confirmed that he understand the Terms and Conditions of their Retail Electricity Agreement with DEB and that they understood that DEB would be servicing their Retail Electricity Service.The Customer contacted DEB on March 9, and stated they were upset over their $/kWh with DEBThe Customer requested to terminate their DEB Retail Electricity Service for of their Retail Electricity Account Numbers with DEB with an end date of April 20, 2017.In response to this complaint, DEB sent an e-mail to the Customer on July 27, and requested from them specific details around the information that the Customer states the United Energy Services Agent gave them to sign a DEB Retail Electricity AgreementDEB also requested from the Customer a copy of the letter that the Customer states they received from DEBAs of today, DEB has not heard back from the CustomerDEB has no record of sending the Customer the letter the Customer states they received from DEBDEB also has found no wrong doing on their part and can’t research this Customer’s complaint any further without specific information from the Customer regarding their complaint that DEB has requested from the Customer on July 27, 2017.If I can provide further information, please do not hesitate to contact me.Sincerely,Nicole N***Supervisor, Customer Escalations

COMPLAINT SUMMARY*** *** *** states they received soliciting calls from Direct Energy and states the agent who calledwas rude *** *** *** states they would like the agent repnmanded and would like no furthercontactCOMPANY RESPONSE*** *** *** is not
currently enrolled with Direct EnergyWe forwarded the concern to our Sales Quality Team for review We notified the vendor regarding the concern Ourvendor states the agent no longer solicits for Direct EnergyWe added *** *** ***’s contact information to our internal Do Not Contact ListDue to the nature of this complaint, we did not attempt to contact *** *** *** furtherDirect Energy prides itself on maintaining a high level of customer service, and we regret anything that may beconsidered below satisfactory If *** *** *** has any further questions regarding this resolution,they may contact us at ###-###-####, and Direct Energy will be more than happy to discuss this resolution further

The customer's contract specifically states that they would owe Actual Damage Fees if they terminated Retail Electricity Service with DEB prior to the end of their contract The customer's 3rd party vendor that sold the customer their contract has confirmed with Direct Energy Business that they did not state to the Customer that they would not owe any Actual Damage Fees The customer's 3rd party vendor has tried to contact the customer multiple times to discuss this complaint and the customer has not contacted them back.Direct Energy Business contacted the customer this week and offered for the customer to do a reinstatement back to Direct Energy Business in order to avoid an Actual Damage Fee The customer refused this offer for resolution. Please let us know if you have any questions or need additional information.Nicole N***Direct Energy Business

This claim is for over $11,to repair and repaint every panel of the vehicle Based on the high dollar amount, we paid to send out an independent third party adjuster to inspect the vehicle and provide an estimate based on the damages that were a result of carrier negligence or mishandling Per the Load Agreement the customer signed prior to transit, the drivers are not liable for rock chips, paint chips, etcThisvehicle was schedule to be transported on an open carrierThis was explained and also in the Load Agreement the customer signedThe driver cannot prevent outside influences such as the weather and road debris from coming into contact with the vehicles when transported on an open carrierDue to this, claims for road debris damage are not covered under cargo liabilityThe customer even listed the damages on the claim form as rock chipsRock chips are specifically excluded from carrier abilityWe received the order to transport this vehicle on an open carrier, and so we didAll the paperwork we supplied the customer with also advised this was an open transit moveEach driver is required to have adequate insurance in order to haul a vehicle for usThe driver that transported this vehicle does have valid and sufficient insurance coverageHowever, that does not mean he is required to cover any and every claim someone makeThe adjuster inspected this vehicle and we sent an offer based on his assessmentThat offer includes the claimed scratch on the rear bumper and for a full exterior detailThis will remove any and all minor imperfections not down to the metalBefore even sending any settlement offer, this customer threatened legal action on separate occasionsDespite that, we did proceed with reviewing theclaim and paid to send out an adjuster so we could have an accurate inspection done on the vehicleWe made a settlement offer based on that assessment and the additional evidence provided in this claim.I understand the customer does not agree with the this offerHowever, we are unable to honor the claim in full based on the evidence providedSince the denial has been sent out, the customer has called and harassed the independent appraiser we sent After calling him, the customer texted the appraiser and was extremely vuglar and inappropriate The customer's behavior is not helping the situation We are happy to cover any new and transit related damages However, what is is claiming is not covered under the agreement he signed

These pictures are the same pictures that were provided to Reindeer for review of the claim You can see the point of impact is on the underneath of the front bumper There is no damage to the front face of the bumper or impact damage to the hood or any other area of the car (that we can see based on the pictures provided) The hood and bumper do appear to no longer be perfectly aligned, but this will be corrected when the bumper is repaired All damages appear to be consistent with undercarriage impact that has affected the appearance of the hood and bumper alignment Unfortunately, these pictures show that there is no visible obvious damage to the vehicle unless you look under the front bumper We are unfortunately unable to hold the carriers liable based on the prior facts provided

February 9, 2017Revdex.comServicing Western Pennsylvania*** *** *** *** *** ** ***RE: ID: ***To Whom It May Concern:I am writing in response to the complaint made by *** *** DBA *** *** ***(“The Customer”).According to the Customer, they
agreed to Retail Electricity Agreement with Direct Energy Business (“DEB”) in October through a 3rd party vendor United Energy ServicesUnited Energy Services told the Customer they would pay a lower $/kWh with DEB and that if the Customer terminated Retail Electricity Service with DEB prior to the end of their Retail Electricity Agreement, they would not have to pay an Actual Damage Fee to DEBThe Customer later found out that DEB’s $/kWh was not lower so the Customer requested to terminate their Retail Electricity Service with DEBThree days later the Customer received a call from DEB that since the Customer terminated their Retail Electricity Agreement with DEB before the end of their Retail Electricity Agreement, the Customer would owe DEB an Actual Damage Fee of around $3,The Customer is requesting that they be able to terminate their Retail Electricity Service with DEB without paying DEB any Actual Damage Fees.According to DEB’s records, the Customer agreed to a Retail Electricity Agreement with DEB through United Energy Services, a 3rd party vendor on October 25, for months of Retail Electricity Service starting in December The Customer contacted DEB on January and requested to terminate their Retail Electricity Service with DEBDEB contacted the Customer on January 23, and stated to the Customer that they would owe DEB for an Actual Damage Fee with DEB since the Customer terminated their Retail Electricity Service with DEB prior to the end of their DEB Retail Electricity AgreementThis is in accordance the Customer’s Retail Electricity Agreement with DEB:o Termination: This Agreement may be terminated at any time after the date hereof (i) by mutual consent in writing by the parties, (ii) by either party if there has been an Event of Default that is not cured within fifteen (15) calendar days of the defaulting party's receipt of written notice from the non-defaulting party, (iii) by Direct Energy if Buyer fails to provide the credit assurance requested, pursuant to Section within seven (7) days of being requested by Direct Energy, (iv) during a Monthly renewal pursuant to Section 3, by either party upon providing the other party with thirty (30) days prior written notice, or (v) by buyer, upon written notice of rescission of the Agreement within three (3) days.o Effect of Termination: In the event of termination as provided in this Agreement, all further obligations of the Parties under this Agreement shall terminate without further liability of the Parties, except for the payment by the owing Party of any sums due and owing to the other Party for services rendered prior to the termination date, any Actual Damages (in the event of termination under subsection (ii) or (iii) of Section above), any confidentiality obligation of either Party which has arisen hereunder and any other obligation hereunder which by its nature survives the termination of this Agreement.On January 23, 2017, DEB provided the Customer with an estimated Actual Damage Fee of $The Customer’s Actual Damage Fee estimate is calculated as listed in the Customer’s Retail Electricity Agreement:o Definitions (a) Actual Damages: “Actual Damages” means the total amount of the loss that the non-defaulting party (or, in the event of a termination without cause, the non-terminating party)(as applicable, the “Damaged Party”) would experience as a result of terminationAs to each terminated transactionActual Damage shall be deemed to equal: (A) where Direct Energy is the Damage Party, the positive difference, if and, between the contract price as defined in the Price section of the Agreement of the Electricity for the remaining term of such terminated transaction and the market price of the Electricity for the remaining term of such transactionIn each case as determined by Direct Energy in a commercially reasonable manner.The Customer’s Actual Damages amount was simply a general estimate based upon current market prices and remained subject to changeSince the Customer chose to breach their contract (by terminating their service early/dropping an account), this amount would be recalculated for their business prior to invoicing in order to account for various factors, including the business’s unique requirements and any changes in the marketThus the amount of the Actual Damages that the Customer may owe as of the (termination/drop date) may be materially different than what DEB estimated on January 23, 2017.In order for the Customer to avoid a potential Actual Damage Fee, DEB did provide the Customer with a reinstatement form to fill out to be reinstated back to DEB as the Customer’s Retail Electricity ProviderUnited Energy Services has also confirmed that they have tried to reach out to the customer on numerous occasions to this discuss this complaint and the Customer has not contacted them back.If I can provide further information, please do not hesitate to contact me.Sincerely,Nicole N***Supervisor, Escalated Complaints

Reindeer Auto has contacted the shop and has evaluated the estimate with them The funds offered in the settlement will cover the claimed damages per the shopIt is unfortunate that the customer does not agree with this, but we are unable to increase our offer Based on all the evidence and documentation provided, the offer we made is fair and will fix the claimed damages in fullthank you

Buyer or relo receiptiant beware! Avoid this company for any of your auto transport needs regardless if paid for by your employer and protect one of your most valuable assets - your vehicles. You will be left with thousands of dollars of damages. Instead of taking accountability for their actions they will tell you to file a collision claim with your insurance for them to partner with. They do this knowing you won't want to be unethical and file a false collision claim for the damage they create as well as having the rates on all of your vehicles increased if you do as well as depreciate your car further by having a collision documented on the car.

Reindeer auto is a horrible organization to work with and unfortunately despite the horror stories I had heard from others, two of my employers via their relocation companies had enlisted their services to transport our vehicles. On both occasions significant damage occurred to our vehicle ($2k-$4k in damages) . Each time, despite the damage not being excluded under their carrier agreement (they exclude almost any kind of damage that can happen in transport - the very service they are supposed to provide) and the vehicle being documented by both their carriers and ourselves as being free from any damage at pickup and with damage documented at delivery they fought us on the damage their carriers created.

The first time they transported our car I physically stood there and watched the carrier drag the front of our vehicle off the trailer. They still fought us on the damages. We then had the car transported successfully without damage with two other carriers. Fast forward and we are being relocated again and I am told reindeer is the carrier. I immediately become concerned. I proactively reach out to them to remind them of what happened the time before (5 years ago) and ask for confirmation that they can successfully transport the vehicle without damage. They confirm that they can and all that they need is the clearance of the vehicle. We provide the clearance and ask if they need anything else and they say we are all set. Then the vehicle shows up with damage and they refuse to pay, offer a $500 payment to basically file a claim with your insurance and offer to partner with your insurance company, and then silent treat you.

Our vehicle is a dodge viper - so if they don't treat a specialty car with care they definitely won't treat your every day car with any more care and many vehicles have low clearances. Please protect yourself and find another transport or do it your self as it will be cheaper than the damages that this company will do to one of your primary assets. We hope this helps.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks for the response. As pointed out in my complaint, the steering wheel alignment is the main issue. If Reindeer auto requires evaluation from a Honda mechanic or if they want technical details of the damage, I can connect them to the mechanic or if they can do their own evaluation if required.  The steering wheel has been damaged and it has happened during the transportation. Reindeer hasnt proven that the steering wheel issue did not occur during the transportation and the issue was not noted in the vehicle pickup report.  Fact of the matter is that the steering wheel components got damaged after the vehicle got picked up. They would have to investigate where and how it happened. I'm not a car mechanic, so I cannot help explain how it happened. All I know is that the steering wheel was fine when it was handed over to Reindeer for transportation. The increase in the cost is because of the re-evaluation from the mechanic. The revised estimate to fix the steering wheel is coming to $1300 as they have to replace certain components and is not an easy fix as they originally thought. I took it to a secondary evaluation and the result was the same with minor differences in cost.Also the body scratch near the gas tank on the driver side rear was not noted in the vehicle pickup report. However this is minor and I'm not concerned about it at all.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You would be vulgar too when the adjuster on the payroll of the company trying to make the claim "go away" lies straight faced and completely changes his tune from what he told you during the appraisal. Absolutely nothing I said was harassment or vulgar, simply calling out a liar who works for YOU. The damage is present, it WAS done in your possession of my property, and most of the damage is not environment caused. The Driver DID joyride my car without MY permission, so you cannot prove beyond a reasonable doubt that the damage was NOT done during this time of direct Driver negligence by driving the car without my permission. The photographic evidence that I have shows gouges out of the paint cause by something mechanical, not road damage (even though that is in abundance as well but you say you don't cover. Obviously we can't come to an agreement, the adjuster was working for you so we know that assessment wasn't fair, and you have constantly been trying to skirt around all the loopholes in your insurance policy. You can either come back with a better offer or this will remain unresolved until my personal insurance comes after you for this with every bit of proof that I have and "their" adjusters working for me. Good grief.
Regards,
[redacted]

We are very sorry for his dissatisfaction with the outcome of his claim.  Per the Load Agreement sent to him prior to transit, no mechanical damages are covered.  This is specifically listed as not covered.  This is due to no mechanical inspection being conducted at pickup or delivery.  The drivers are not certified mechanics and are not required to inspect the mechanics, underbody, or interior.  As those areas are not inspected at pickup, we cannot verify the pre-move condition of them.  As those areas are not inspected at delivery, we cannot state if the issues was new at delivery.  However, we still evaluate each claim and review it independently. We have not been provided any estimate for $1300.  We have not been contacted by any mechanic, or provided any mechanic statement explaining the problem and how it could be related to the transit of the vehicle. The only estimate was have includes a 4 wheel alignment and new wheels for the front of the vehicle.  Unfortunately, based on the information we have, we do not feel the driver caused any issues to the wheels, the alignment or the steering mechanism.  Without evidence the carrier caused any mechanical issues, we cannot honor this claim.

To Whom It May Concern:I am writing in response to the complaint filed by [redacted] DBA [redacted]According to the Customer, they signed a Direct Energy Business (“DEB”) Retail Electricity Agreement in February 2017 to end in April 2017. The Customer was moving out of the location in April 2017...

and told DEB that they did not need Retail Electricity Service after April 2017. DEB continued to invoice the Customer after April 2017 and stated to the Customer that they needed the Customer’s termination request in writing. The Customer was lied to by their DEB Representative that their account would automatically terminate at the end of their DEB Agreement. The Customer is requested that DEB waive all of their Retail Electricity charges after April 2017.According to DEB, the Customer agreed to a DEB Retail Electricity through Power-Mark Resources, a broker on January 7, 2017 starting February 2017 for 3 months of Retail Electricity Service through May 2017. Once the Customer’s DEB Retail Electricity Agreement expires, the Customer needed to provide DEB 30 day written notice to terminate their DEB Retail Electricity Service. This is in accordance to the Customer’s written Terms of Service in their DEB Retail Electricity Agreement:2. TERM. At the end of your Initial Contract Period, unless a renewal term greater than one month is established with your affirmative consent, DE will continue to serve you on a month-to-month basis until service is terminated by either you or DEB upon 30 days written notice to the other party (“Extension Period”, and together with the Initial Contract Period. The “Term”).[redacted] on behalf of the Customer, called DEB on June 12, 2017 and June 13, 2017 and stated that the Customer wanted to terminate Retail Electricity Service with DEB. DEB e-mailed [redacted] with a TX shut off form to fill out twice. DEB did not received anything back from her at that time. The Customer called DEB on August 22, 2017 and stated that their power should have been shut off already. DEB explained to the Customer that they have not received anything in writing from the Customer or [redacted] stating that the Customer wanted to terminate Retail Electricity Service with DEB. The Customer hung up the phone on DEB. The Customer sent an e-mail to DEB that same day and requested to terminate Retail Electricity Service with DEB. DEB submitted a request to the Customer’s local utility AEP that same day. The Customer’s DEB Retail Electricity Service was terminated as of August 22, 2017.DEB requires termination requests in writing to obtain proper written documentation from their Customers in Texas since power will be shut off upon request. Upon receipt of this request, DEB followed up with Power –Mark Resources. Power-Mark Resources stated to the Customer upon sale of their Retail Electricity Service Agreement that the Customer could terminate their Retail Electricity Service when it expired, but did not state to the Customer that this would happen automatically. Power-Mark Resources did state the Customer notified them in June 2017 that they wanted to terminate Since the Customer did try to notify DEB via Power Mark Resources in June 2017, DEB has agreed towaive all of the Customer’s Retail Electricity Service charges from June 6, 2017 – August 22, 2017 for$542.71 plus late fees. The Customer still owes DEB for their outstanding balance from February 2017 –May 2017 as payment has not been made to DEB during the meter reads in which the Customer was undercontract with DEB. DEB communicated this to the Customer on September 5, 2017.If I can provide further information, please do not hesitate to contact me.Sincerely,Nicole N[redacted]Supervisor, Customer Escalations

To Whom It May Concern:I am writing in response to the complaint filed by [redacted] doing business as [redacted] (“Customer”).According to the Customer, their Bookkeeper verbally agreed to a Retail Electricity Agreement starting January 2017 with Direct Energy Business...

(“DEB”) and was not authorized to do so. The Customer contacted DEB and requested a copy of their DEB Retail Electricity Agreement. DEB provided the Customer a copy of their verbal Retail Electricity Agreement and an unsigned written Retail Electricity Agreement. The Customer asked to be allowed out of their Retail Electricity Agreement and DEB stated to the Customer that they would owe an Actual Damage Fee to DEB if they terminated their Retail Electricity Agreement prior to the end of their Agreement. DEB would only provide an estimated Actual Damage Fee. The Customer believes they should be allowed out of their DEB Retail Electricity Agreement without any Actual Damage Fees.According to DEB’s records, the Customer’s Bookkeeper on behalf of the Customer, verbally agreed to a Retail Electricity Agreement with DEB on February 20, 2014 for 24 months of Retail Electricity Service starting in January 2015. The Customer’s Bookkeeper also verbally agreed to a Retail Electricity Renewal Agreement with DEB on January 11, 2016 for 24 months of Retail Electricity Service starting in January 2017. The Customer’s Bookkeeper stated verbally on both of the Customer’s Third Party Verification (“TPV”) Retail Electricity Agreements that she was authorized to enroll the Customer’s Retail Electricity Account Numbers. The Customer’s Bookkeeper stated that she also understood that the Customer would be responsible for Early Termination Fees (aka Actual Damage Fees) if they terminated their Retail Electricity Service prior to the end of their Retail Electricity Agreement with DEB. DEB assured the Customer’s Bookkeeper on both DEB TPV’s that the Customer’s written Terms and Conditions would be mailed to the Customer. DEB believed the Customer’s Bookkeeper to be an authorized person for the Customer’s business. Having no reason to doubt such representation and warranty, nor the apparent authority of the Customer’s signatory, DEB proceeded under its normal business practices to provide the contracted services as listed in the Customer’s Terms and Conditions:o Section 17 Representations and Warranties: As a material inducement to entering into this Agreement, each party, with respect to itself, hereby represents and warrants to the other party as follows, and agrees to cause each of its respective representations s and warranties to remain true and correct through the term of this Agreement:(a) it is duly organized, validly existing and in good standing under the laws of jurisdiction of its formation and is qualified to conduct its business in those jurisdictions necessary to perform this Agreement.(b) the execution and delivery of this Agreement are within its powers, have been duly authorized by all necessary actions and/or board approvals and do not violate any of the terms or conditions in its governing documents or any contract to which it is a party or any law applicable to it.The Customer contacted DEB on October 10, 2016 and requested a copy of their TPV files and written Terms andConditions. The Customer stated to DEB on October 12, 2016 that they did not believe that their verbal TPV RetailElectricity Agreements were valid Agreements. DEB explained to the Customer that a verbal acceptance is a valid DEBRetail Electricity Agreement. DEB provided the Customer an estimate of their Actual Damage Fees of $185 as ofOctober 14, 2016 through the end of the term of the Customer’s original Retail Electricity Agreement. It is also statedthat the Customer will be invoiced for an Actual Damage Fee as listed in the Customer’s Retail Electricity AgreementTerms and Conditions with DEB:o Section 10 – Termination: “This agreement may be terminated at any time after the date hereof, (i) by mutualconsent in writing by the Parties, (ii) by either party if there has been an event of default that is not cured withinfifteen (15) calendar days of the defaulting Party’s receipt of written notice from the non-defaulting party, or (iii)by Direct Energy if Buyer fails to provide the credit assurance requested, pursuant to Section 6, within seven (7)days of being requested by Direct Energy , or (iv) during a Monthly Renewal pursuant to Section 3, by eitherparty upon providing the other party with thirty (30) days prior written notice.o Section 11 – Effect of Termination: “In the event of termination as provided in this Agreement, all furtherobligations of the Parties under this Agreement shall terminate without further liability of the Parties, except forthe payment by the owing Party of any sums due and owing to the other Party for services rendered prior to thetermination date, any Actual damages, any indemnification or confidentiality obligation of either Party which hasarisen hereunder and any other obligation hereunder which by its nature survives the termination of thisagreement.”The estimate of the Customer’s Actual Damage Fees is based on an early termination date of October 14, 2016 andpresent current market prices. This estimate remains subject to change in its entirety based on the actual date oftermination of service and the then current market conditions. Thus, the amount of damages owed as of the date ofdrop date may be materially different than what has been estimated as of October 14, 2016.If I can provide further information, please do not hesitate to contact me.Sincerely,Nicole N[redacted]Sr. Customer Operations Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I am still frustrated with the way the delivery team handled this: not providing paperwork, rushing my family to sign and not inspect the car, and then the subsequent responses I received from Reindeer. This was the first time anyone from Reindeer expressed to me the provision about road debris not being covered. I understand it was in the load agreement, but each communication from your team stressed the lag period in reporting and didn't mention the other provisions. It's pretty frustrating to have someone basically say there's no reason to trust a client's claim when the whole issue would have been resolved had the delivery team acted better. I should not have to chase down your team or worry about this, because the delivery team should have done better, allowed for inspection, and I would not have had to figure things out after the fact. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not want to work with you again, I have and only received a call from the company, told me how much to pay the default costs. I did not receive any other calls. It is not acceptable for you to deceive consumers to sign unfair contracts.
Regards,
[redacted]

This matter has not been filed before a local court yet. I am waiting on a better figure ($) to repair this damage and if they unwilling to be fair it will go to my insurance company to handle it or small claims at that time. I am also waiting on [redacted] who sponsored this relocation to...

discuss with me my legal options and how they want to handle it. The facts are clear, the driver drove my car without my permission so he was directly negligent in the damage to my car unless they can prove without a reasonable doubt that this didn't happen while he was directly driving the vehicle. They can't, therefore their over the road policy of not covering anything is null and void at this point. The damage sustained to my vehicle is clearly not the result of stones, pebbles, or any sand blasting, it is gouges in the paint of which they made no reference too, but I have submitted photographic evidence to them of this damage which was backed up by the auto body shop and my professional expertise as a licensed mechanic. The paid "hack" of an adjuster working for them has no clue of what is required to fix this type of vehicle, and told me there was a lot of damage to the car when he spoke to me upon leaving (that is no lie and I had recorded the conversation). I am open to negotiation on this claim but $1750 is a slap to the face and absolutely will not work.

We are very sorry for the issues Mr. and Mrs. [redacted] experienced at loading. The driver did damage the tire when trying to load this due to his error.  At that time, Reindeer Auto paid for the tire repair immediately and continued transport following that.  The BMW dealership who did...

that repair stated there was no other damage.  Following delivery we spoke with Mrs. [redacted] and she confirmed there doesnt appear to be any other issues but wants to have it double checked. We certainly understand the desire to have this double checked and we encouraged that.  We have provided her with the claim form in the event something else is found upon the inspection.  The alignment would have be corrected after the BMW dealership replaced the tire - that is standard for any tire repair/replacement.  At this time, we are waiting to receive the completed claim form and supporting documentation from Mr. and Mrs. [redacted].  We are very sorry for the issues they experienced at loading and have done our best to remedy that situation as quickly and efficiently as we can.  If there are additional issues, we will certainly review those and handle them as long as they reflect transit damages.  At this time, we cannot move forward without the necessary documentation.  Thank you.