Reliable Media Store

I ordered the Benson dvd set on 31/05/2026. It is now 06/09/2026 and I have neither received my order nor am I receiving anymore responses to my emails. I only received an initial reply on 27/06/2026 when I first chased the order which was the following:

We apologize for the wait you're experiencing with Order AB14986. We have received an overwhelming number of large orders which has caused us to get behind.

We are doing our best to catch up at this time. Your order is expected to ship out this upcoming week.

Again, we apologize for the delay and thank you so much in advance for your patience and understanding.

All subsequent emails sent by me have been completely ignored. I have asked for updates on the shipment and have now asked for a refund, and absolutely no response. I just sent another email and will continue to do so until I either get my money back or miraculously receive my delivery which I highly doubt. At this point I just want the refund.

This is no way to be treating customers and I wish I had seen this website before I had placed the order; I would have avoided at all costs.

Not happy. I simply want a response to my emails and I want my money back for goods not received.

WELL WELL !It has been 9 months my wife gave birth to my son in less time then you guys can send me my order or refunded my money. You guys are lairs & thieves.Send me my order or a refund you have my address send a check because that credit card is no long good.9 months I rebuilt an engine & transmission in that time & put over 2000 miles on them. I had to give them 1 star they don't deserve nothing but a big fat 0. Stay away from they people.

It has been 8 MONTHS since I place my order. I haven't received it yet countless e-mails & calls. Back in 6-26-25 they did send me a e-mail (the only one) saying they were going to send it out still waiting what liars they are. Go somewhere else & do business they guys are incompetent, inadequate & unsuited for this business. Again I have to give them a star to post this reality is I would not give them any.

It has been 7 months & in that 7 months they only sent me 1 e-mail & that was 3 months after I placed the order. I've called sent many e-mails & they only sent 1 to me telling me that they are about to send out my order that was on Thursday, June 26, 2025 at 07:25:05 PM CDT, reliable media store. But I'm still waiting that was a lie. This is the worst company I've ever done business with & I'm 67 years old. Do not do business with these people go somewhere else even if you have to paid more you will save a lot of headaches. I'd to give them 1 star because you have to so you can post this. STAY AWAY FROM THIS COMPANY!

It has been over 6 months sense I made an order. Call them no call back e-mail nothing. Then they e-mail me said that they was going to send out my order the following Monday That was on June 26 2025 still have not received it yet . E-mailed them no response. TAKE YOUR BUSINESS SOMEPLACE ELSE! Don't do business with this place. I had to place one star to place that complaint if they put up negative I would of use -100. They suck and need to find a different business.

I made an order 3 months went by nothing. Tried calling just leave a message never call back. Sent 4 or 5 e-mails nothing then they sent me a e-mail said it would be sent out the following monday it has been over a month & nothing again sent more e-mails nothing again. SAY AWAY from them. The only reason I gave them one star is to get this on the site

I ordered once off of them and had problems, but I tried to give them the benefit of the doubt. This second time was even worse. They will NOT answer any phone calls and they will not respond to emails. But their page says to email and they will respond, but your voicemails will not be returned. What kind of company does not return calls? Anyway, over a month since I placed an order and it took me calling the credit card company to send them an email and supposedly it was sent out yesterday evening. I will NEVER order from this company again. The first ordered when I call, extremely rude. NEVER, NEVER again. You've got your last dime from me! 000000 Stars! Reliable...they DEFINITELY are NOT that!

Order AB13178
Ordered in February and got 1 email saying they'll try to ship in May. It's June 5 ignored emails no further communications and no delivery. I'd understand back order if they communicated but the silence is ridiculous.

Second order for larger set than first order. Trapper John MD arrived earlier than expected and quality is good. Old show and seller rated quality as 8 out of 10. Other sellers ratings are seldom accurate so I was pleasantly surprised at the good quality of picture and sound. Extremely pleased.

I ordered discs for 2 shows on Dec 15th. Reliable Media Store has plenty of disclaimers on their website, explaining that they do not have ready-made discs on the shelf and ready to ship. Each order is hand crafted after the order is placed and paid for. Based on some of the poor reviews I've read, I intended to give them about a month before I reached out to them to inquire about the progress of my order. However, on Dec 27th, the postal service informed me that my order was sent, they arrived Dec 31st. I've pulled up every disc and viewed them on my computer. They are PERFECT! Well-made and complete for 2 old shows that you can't get anywhere else. I don't understand those who gave poor reviews. Reliable Media Store is top-notch!

I'm very disappointed with them because they lied to me and because I called them out on it they blocked me is this the way u treat customers

I was initially very skeptical of this company after reading the reviews but given that they were offering something I really, really wanted, I decided to risk it. I ordered on 08/21/22 and paid via PayPal. My order arrived today (09/06/22), in good condition and I confirmed that each disc would play. I never saw an email with tracking number but I did see when a package was mailed from Shreveport, LA on the USPS Informed Delivery site and assumed that was my order. The return address on the package was: 103 Lakewood Point Dr., Bossier City, LA 71111. I hope this is helpful for others. Altogether, I have absolutely no complaints and would not hesitate to order thru them in the future.

I have ordered DVDs from Reliable Media Store several times in the past 4 years and I have had to wait a bit for my orders but the wait was always and is always worth while. I always get great quality DVDs at more than fair prices. My orders are quite large and include several movies and series of my favorite shows. Most of these shows are either very expensive to purchase elsewhere or are simply not available. I am grateful for this business because if not for this store I would not own and enjoy many of the movies and series that my family and I enjoy viewing over and over and sharing with family and friends. We enjoyed them during the holidays, bad weather and just nice family evenings. The quality is terrific. Never sketchy or cheaply done. Clarity and sound are amazing as well as the price. I am a regular customer and will continue to be. I live several states away from this store but I never have problems connecting with the owner or the staff. I just leave a voice message or email them and they contact me within a few days and let me know if they can fill a special request I have or answer my questions regarding an order or pre-order. I can without hesitation, recommend this store and advise patience regarding order fills because the product is well worth the wait. Also their prices can't be beat, nor can the quality !

I ordered a TV series for a Christmas present. I had not read the reviews on the company until after I had placed my order. I became a little concerned once I read some of these reviews. I contacted the seller who confirmed my order would be shipped and planned arrival was to be before Christmas. I had ordered early in November, concerned about slow mail delivery for the season. It did take about 6 weeks from when I ordered until I received my order, but then I also told them it was a Christmas present and I assume they ask for the date it is needed so they can prioritize orders.
They sent me an email alerting me when it was shipped and it was on my doorstep 3 days later. Communications with the seller was excellent. The product was excellent as everything I had expected and hoped for.

I placed order # AB 4246 over a year ago. My initial request for information led to me being told that the company (or person) was severely backlogged due to the COVID-19 lockdown, which I was willing to accept. My emails since then have gone unanswered. I should have just contested the charge with my credit card company, but I guess was too credulous.

I purchased a series for my blind husband and I would like a reply to my email. Do not tell me it was answered because I know for certain that it was not. I just want to know the status o my order. Wendy Riley

I ordered the Cybill box set so long ago that when the company finally got back to me via email I couldn't find the charges in my bank account because they were buried in my transaction history. It's too bad, because a lot of the shows I've been looking for are available in their website...

Ordered a TV series. Although shipping time was slow that was irrelevant. Inquiries with seller were answered fast and professionally.
Product arrived and is perfect, just as described. Saved over $200 compared to other sites.
Very pleased.

It took some time and a lot of mails, but finally got the series I had been waiting for.

About 6 months after ordering and payment by Visa.

But finally, shipped to Belgium,

No taxes, nice package with every DVD following number writen on the DVD envelope.

Tried some random DVD’s and they all seem to work perfect on Europe DVD player.

OK, you need to have a lot of patience, but they deliver good quality at a fair price.

Johan from Belgium

Same story as all the other reviews on poor delivery time or no delivery. 3 months and still no delivery is unacceptable.

Covid, snow storm excuses, promises, promises, promises.

I will not deal with this company again and war others to avoid dealing with them.