Pioneer [redacted] Screen Failure My Pioneer [redacted] navigation radio lights up and plays music and I can here the touch screen respond when it is touchedI searched this issue online and found numerous complaints from other owner whom experienced the same issueI contacted customer support in regards this issue ad spoke to the customer service explaining this and they informed I have to pay a flat fee of $to have it repairedI explained I paid over $dollars for this unit and it broke in less than five yearsI was told sorry you have to pay the fee there is nothing they could do for me
The Pioneer [redacted] is falsely advertised and when consumers question about the true functionality we get no where!! The Pioneer [redacted] has what is called AppRadio Live which is supposed to offer the user the ability to "use compatible apps" the problem is other than Pioneers on app that is needed to run the radio in this mode which is very buggy at best, constant disconnects, freezes pauses etc there are no longer any available apps to use with this radioI do not think other than the waze app that was scrapped a while ago any others functioneven the recommended [redacted] does not work properlyNow I understand things need to be updated firmware and so one, but right now I have an over priced 7" dvd playerI have owned this unit for about 6months now and it is going downhill fastI have gotten no where with every phone call and every firmware update has cause more issues than rectifications
Pioneer refuses to exchange a defective B-ray DVD player purchased in January On January 5, 2016, I purchased a Pioneer B-ray DVD, BDP-disc player with network features for $through seller, Speedy Mobil, through Amazon.comAfter months, the player began to malfunction, and the B-ray player would not play B-ray or regular DVDSAt the beginning of April, 2016, I E-mailed Speedy Mobile and described the issues with the player and was told the warranty was only good for days, and the warranty had expired I then contacted Amazon.com and was told the warranty was only good for days Now, I was stuck with a faulty B-ray Player that would not play B-ray or regular DVDSAmazon.com passed the buck and told me to contact PioneerI then called Pioneer Electronics to exchange the player and the representative stated that I had to send the player in for repair and I would be responsible for the shippingI then asked to speaker to a supervisor and was told the supe
We purchased a receiver from Pioneer in that is now known to have a widespread defect causing it to failPioneer refuses to acknowledge We have been in contact with a Pioneer representative but have not received a response in over a monthWe sent a message stating we'd like to be transferred to a supervisor on May 12thThis unit was purchased by my sister and is experiencing the massively widespread UEerrorBelow are the two emails we have sent to Pioneer over a month ago: First email from us: "We purchased a Pioneer VSX-1021-K 7.1-Channel A/V Receiver along with several Pioneer speakers a few years ago (Order #XXXXXXXXX from NewEgg.com)We have already contacted NewEgg.com and they told us we need to contact Pioneer for assistanceThe subwoofer died long ago which we weren't too concerned about since it wasn't super expensive and we could live without it (we still have the unit collecting dust in the attic)However, a few months ago the VSX-receiver started sh
Radio damaged during there possession Sent a radio in to be repaired paid for the repair and the radio came back to me with a video input wire cut off back of radio contact pioneer service they ask for pictures of the radio before I sent it in and what I received back I provided that and they review with uper management and say is not there responablity to cover that damage tho there is no report of the radio being damaged when they received it to do the repair but I get it back with wires cut off it
Pioneer Receiver went out The customer support stated it was the circuit board I purchased the Pioneer Receiver VSX- This was purchased from Wal-mart I do not have a receipt and Pioneer refuses to fix or replace it
Pioneer Electronics has hands-down THE WORST customer service in the business I have been reaching out to Pioneer for over two years now trying to see if they are going to resolve the ongoing, and well-know, systemic issues they have with the APP Radio products and software I purchased the Pioneer AppRadio SPHDAback in Jan Shortly after spending over $1,to install this Head unit I find it barely works as advertisedFor extended periods the radios is simply unusable for its designed purpose Currently this radio simply does not work with the iOS apps on my phone, and after even just brief use it has become very clear that the product design is very unsafe to interface with as a car head unitThe radio requires human interaction for each of the several disclaimers you are required to read and acknowledge every time you try to use the radio On several occasions I sent Pioneer emails through their support Web pageI received NO response from Pioneer EV
My car stereo was "repaired" by Pioneer's service under warranty and they sent it back with the wrong firmware Over the course of this last winter my Pioneer AVH-X3700BHS car stereo began to have issues in the cold Upon starting up my car it would often not workI spoke to the car audio installation techs at Best Buy, where I had purchased the stereo, and they told me that it was likely a problem with the connections inside the stereo and I would need to contact Pioneer On May 3, I spoke with a customer service representative who told me that I had to take my stereo to the nearest authorized repair shop, Spencer Sight & Sound in Telford, PA, which is nearly an hour from my homeI dropped my stereo off with Ed Spencer of Spencer Sight & Sound on May 5, According to MrSpencer, he sent my stereo directly to Pioneer because Pioneer would not provide him with a motherboard to replace the damaged one in my stereo According to MrSpencer, Pioneer had recommended repla
I purchased a $Pioneer Car play radio from Absolute Audio in Jordan, NY in June This was in installed in my jeep wranglerI had it months and got caught in the rain and wires got wetI brought back to Absolute Audio to have sent out to be fixed and was told weeks and if water damaged was found, warranty would be voided(no problem was my fault) weeks later I was told water damage was found and it would be another weeks and I would have itweeks later "I" have to call and I'm being told by (Pioneer) parts are back ordered and looking at Nov 16th with no guarantee.(that"s another days!!!) Meanwhile [redacted] from Absolute Audio has sent several emails and made several phone calls requesting answers and never received responsesNow after over a month without a radio and getting the run a round I decide to make my own phone callsI called Pioneer on 09/21/and spoke with a [redacted] and a ***[redacted] explaining this is unacceptable and if this par
Brand New Speaker not being backed my company's warranty I purchased Two brand new [redacted] shallow mount subwoofers from Amazon.com on June 13,Three days after install and following specs required, one of the speakers stop workingThe subwoofers were hooked up to a Phoenix Gold R8.0:which is 300xat ohms which is less then the maximum allowed for this speaker which is x I called pioneer for warranty and they told me they can't help me cause it was sold via a third party company via amazonI'm really annoyed and don't understand this issueIf the speaker is Brand New never used, sealed, and not a refurbished item why isn't under warrantyPioneer should stand by their product no matter who sells it "Like every other company out there"I lost the love for pioneer and just in time cause I was in the process of shopping for Home Entertainment systemsNow I know to stay clear from pioneer cause if a BIG company like Pioneer can't warranty a $speaker....I
Product stopped working shortly after a year of owning it & they are requesting an $charge to take a look at what needs to be repaired I purchased a Pioneer [redacted] System in Early Nov of Recently the remote pairing function has stopped working, which was one of the features that heavily influenced my purchase of this deviceAfter working with customer service for about an hour, we were unable to get the speaker to enter the "Remote Pair Mode" properlyThey passed [redacted] over to the service department, who explained that there would be an $charge for them to diagnose the problemThey explained that this $would be applied to the charge of the repair, regardless of the costThe original purchase was about $& I have no confidence that a replacement part would last me longer than a year After looking over reviews for this product on multiple sites, I found that many others were experiencing the same issues that I am having with no reasonable
Purchased a new Dcontroller in April Unit retailed for $ Manufacturer warranty is only a year warranty, however within months of very use, on Christmas evening, the power supply fails on the unit while working a job All I did was press play and the DJ controller shut down I had to get the unit serviced for over $for a faulty power supply by sending it to an authorized service center I also had to pay over $which I did not have an issue with It also appears others have had the same issue based on comments on the Pioneer DJ Support Forum Unit fails and then a red light flashes for the Wake Up button I do not believe a power supply for a $piece of equipment should fail in less than years under use for the device Pioneer would not even meet me half way or any way on the issue as it caused me a huge inconvenience Product_Or_Service: Pioneer D Order_Number: ZZXXXXXXX
Contacted for support on a well known defective item and was refused service/help I purchased the [redacted] sound bar speakers from Amazon in Feb2017, after a week there was loud white noises and popping come from the speakersI replaced them through Amazon and the same problem persisted with speakers having scary noises coming out after powering the unit onEven on Pioners website for the product page there's a NOTICE for the sound bar that states to call their number for support on this and other similar issuesI called them and the rep was friendly at first until I mentioned the problem, then [redacted] even discouraged me from seeking assistance as "it would be a waste if they found nothing wrong with it"This is unfair and untrue because my unit is indeed defective, even without servicing I know this because pioneer has admitted to an issue on this unit as well as all the complaints others are giving on this product via reviews on Amazon and other outletsThe cu
Pioneer DJMSmixer was repaired and returned to me in worse condition than I sent it to themI have been waiting for a replacement for over a week
Pioneer DJMSmixer was repaired and returned to me in worse condition than I sent it to themI have been waiting for a replacement for over a weekI was in touch with manager *** *** who assured me once I mailed back my original mixer, they would ship a brand new one to me within business daysIt's been days since I was promised the mixer and every day I called to follow up about when it would be shipped, I got the run around and it's still not shippedI had to rent a different mixer from someone due to the fact that this company has not fulfilled their promises or resolved my issues in a timely manner
Pioneer Receiver went out The customer support stated it was the circuit board
I purchased the Pioneer Receiver VSX- This was purchased from Wal-mart I do not have a receipt and Pioneer refuses to fix or replace it
contacted Pioneer support Twice they said they would fix my receivers under grace warranty
I contacted pioneer to see about my warranty for my surround sound system the late July knowing I bought it in June 8th or soI told the guy the BD input never worked correctly then told him that the BD, TV & a couple other inputs weren't working also, he helped me to reset the system, everything seemed to work except the BD inputI told him that was alright because I didn't have a BD player any ways" he then told me that this HDMI input works the same as any other HDMI plug not just for Blue Rays this is why I did not call sooner"he told me about a to month grace time & that under the grace they would fix it under warrantyHe proceeded to give me the address & said to send it to themThen I explained the whole story of the second system I have that blew when lightning hit the house the year before when it was still in warranty, & he told me to send that one also, being when it
Refusal to honor rebate amount of $
We purchased a Pioneer stereo for my car in winter We bought the stereo based on a rebate offered of $We went the trouble to fill all the paperwork and then received the rebate around January A rebate card I was issued that expired in 3/When we went to use the card, it was quickly expired and the funds were goneI have contacted the number on the back of the card, customer service and the rebate operation, all claiming they have nothing to do with issuing cardsYour customer service has refused to respond me at all
Per Federal law:
Even if the instrument used to pay the rebate card, check or voucher is permitted to expire under state or federal law, the value of the rebate would not be permitted to expire unless that is clearly and conspicuously disclosed to the consumer at the time of the underlying purchase."
Please note that it was not clearly disclosed to me AT ALL in the rebate papers of this rapid expiratio
The Pioneer *** is falsely advertised and when consumers question about the true functionality we get no where!!
The Pioneer *** has what is called AppRadio Live which is supposed to offer the user the ability to "use compatible apps" the problem is other than Pioneers on app that is needed to run the radio in this mode which is very buggy at best, constant disconnects, freezes pauses etc there are no longer any available apps to use with this radioI do not think other than the waze app that was scrapped a while ago any others functioneven the recommended *** does not work properlyNow I understand things need to be updated firmware and so one, but right now I have an over priced 7" dvd playerI have owned this unit for about 6months now and it is going downhill fastI have gotten no where with every phone call and every firmware update has cause more issues than rectifications
A product on their website is falsely advertised as including software which the company has failed to provide
I purchased a Pioneer brand BDR-XD05S portable blu ray player from Best Buy on 8/1/ In searching for information on this product, I had been to Pioneer's website which VERY CLEARLY states software is included with this device in order to actually play blu rays on my computer Upon receipt of the device, I realized there was no software included, and so I contacted Pioneer customer service I received an email response stating that my device did not include software A few hours later (and without contacting them again) I received another email telling me the software should be included, and that I should return the device to Best Buy if I did not receive it Thoroughly confused, I asked how I would go about getting the supposedly included software To which Pioneer responded that it is actually not included on the product I purchased I will stress again that
We purchased a receiver from Pioneer in that is now known to have a widespread defect causing it to failPioneer refuses to acknowledge
We have been in contact with a Pioneer representative but have not received a response in over a monthWe sent a message stating we'd like to be transferred to a supervisor on May 12thThis unit was purchased by my sister and is experiencing the massively widespread UEerrorBelow are the two emails we have sent to Pioneer over a month ago:
First email from us: "We purchased a Pioneer VSX-1021-K 7.1-Channel A/V Receiver along with several Pioneer speakers a few years ago (Order #XXXXXXXXX from NewEgg.com)We have already contacted NewEgg.com and they told us we need to contact Pioneer for assistanceThe subwoofer died long ago which we weren't too concerned about since it wasn't super expensive and we could live without it (we still have the unit collecting dust in the attic)However, a few months ago the VSX-receiver started sh
Pioneer [redacted] Screen Failure My Pioneer [redacted] navigation radio lights up and plays music and I can here the touch screen respond when it is touchedI searched this issue online and found numerous complaints from other owner whom experienced the same issueI contacted customer support in regards this issue ad spoke to the customer service explaining this and they informed I have to pay a flat fee of $to have it repairedI explained I paid over $dollars for this unit and it broke in less than five yearsI was told sorry you have to pay the fee there is nothing they could do for me
The Pioneer [redacted] is falsely advertised and when consumers question about the true functionality we get no where!! The Pioneer [redacted] has what is called AppRadio Live which is supposed to offer the user the ability to "use compatible apps" the problem is other than Pioneers on app that is needed to run the radio in this mode which is very buggy at best, constant disconnects, freezes pauses etc there are no longer any available apps to use with this radioI do not think other than the waze app that was scrapped a while ago any others functioneven the recommended [redacted] does not work properlyNow I understand things need to be updated firmware and so one, but right now I have an over priced 7" dvd playerI have owned this unit for about 6months now and it is going downhill fastI have gotten no where with every phone call and every firmware update has cause more issues than rectifications
Pioneer refuses to exchange a defective B-ray DVD player purchased in January On January 5, 2016, I purchased a Pioneer B-ray DVD, BDP-disc player with network features for $through seller, Speedy Mobil, through Amazon.comAfter months, the player began to malfunction, and the B-ray player would not play B-ray or regular DVDSAt the beginning of April, 2016, I E-mailed Speedy Mobile and described the issues with the player and was told the warranty was only good for days, and the warranty had expired I then contacted Amazon.com and was told the warranty was only good for days Now, I was stuck with a faulty B-ray Player that would not play B-ray or regular DVDSAmazon.com passed the buck and told me to contact PioneerI then called Pioneer Electronics to exchange the player and the representative stated that I had to send the player in for repair and I would be responsible for the shippingI then asked to speaker to a supervisor and was told the supe
We purchased a receiver from Pioneer in that is now known to have a widespread defect causing it to failPioneer refuses to acknowledge We have been in contact with a Pioneer representative but have not received a response in over a monthWe sent a message stating we'd like to be transferred to a supervisor on May 12thThis unit was purchased by my sister and is experiencing the massively widespread UEerrorBelow are the two emails we have sent to Pioneer over a month ago: First email from us: "We purchased a Pioneer VSX-1021-K 7.1-Channel A/V Receiver along with several Pioneer speakers a few years ago (Order #XXXXXXXXX from NewEgg.com)We have already contacted NewEgg.com and they told us we need to contact Pioneer for assistanceThe subwoofer died long ago which we weren't too concerned about since it wasn't super expensive and we could live without it (we still have the unit collecting dust in the attic)However, a few months ago the VSX-receiver started sh
Radio damaged during there possession Sent a radio in to be repaired paid for the repair and the radio came back to me with a video input wire cut off back of radio contact pioneer service they ask for pictures of the radio before I sent it in and what I received back I provided that and they review with uper management and say is not there responablity to cover that damage tho there is no report of the radio being damaged when they received it to do the repair but I get it back with wires cut off it
Pioneer Receiver went out The customer support stated it was the circuit board I purchased the Pioneer Receiver VSX- This was purchased from Wal-mart I do not have a receipt and Pioneer refuses to fix or replace it
Pioneer Electronics has hands-down THE WORST customer service in the business I have been reaching out to Pioneer for over two years now trying to see if they are going to resolve the ongoing, and well-know, systemic issues they have with the APP Radio products and software I purchased the Pioneer AppRadio SPHDAback in Jan Shortly after spending over $1,to install this Head unit I find it barely works as advertisedFor extended periods the radios is simply unusable for its designed purpose Currently this radio simply does not work with the iOS apps on my phone, and after even just brief use it has become very clear that the product design is very unsafe to interface with as a car head unitThe radio requires human interaction for each of the several disclaimers you are required to read and acknowledge every time you try to use the radio On several occasions I sent Pioneer emails through their support Web pageI received NO response from Pioneer EV
My car stereo was "repaired" by Pioneer's service under warranty and they sent it back with the wrong firmware Over the course of this last winter my Pioneer AVH-X3700BHS car stereo began to have issues in the cold Upon starting up my car it would often not workI spoke to the car audio installation techs at Best Buy, where I had purchased the stereo, and they told me that it was likely a problem with the connections inside the stereo and I would need to contact Pioneer On May 3, I spoke with a customer service representative who told me that I had to take my stereo to the nearest authorized repair shop, Spencer Sight & Sound in Telford, PA, which is nearly an hour from my homeI dropped my stereo off with Ed Spencer of Spencer Sight & Sound on May 5, According to MrSpencer, he sent my stereo directly to Pioneer because Pioneer would not provide him with a motherboard to replace the damaged one in my stereo According to MrSpencer, Pioneer had recommended repla
I purchased a $Pioneer Car play radio from Absolute Audio in Jordan, NY in June This was in installed in my jeep wranglerI had it months and got caught in the rain and wires got wetI brought back to Absolute Audio to have sent out to be fixed and was told weeks and if water damaged was found, warranty would be voided(no problem was my fault) weeks later I was told water damage was found and it would be another weeks and I would have itweeks later "I" have to call and I'm being told by (Pioneer) parts are back ordered and looking at Nov 16th with no guarantee.(that"s another days!!!) Meanwhile [redacted] from Absolute Audio has sent several emails and made several phone calls requesting answers and never received responsesNow after over a month without a radio and getting the run a round I decide to make my own phone callsI called Pioneer on 09/21/and spoke with a [redacted] and a ***[redacted] explaining this is unacceptable and if this par
Brand New Speaker not being backed my company's warranty I purchased Two brand new [redacted] shallow mount subwoofers from Amazon.com on June 13,Three days after install and following specs required, one of the speakers stop workingThe subwoofers were hooked up to a Phoenix Gold R8.0:which is 300xat ohms which is less then the maximum allowed for this speaker which is x I called pioneer for warranty and they told me they can't help me cause it was sold via a third party company via amazonI'm really annoyed and don't understand this issueIf the speaker is Brand New never used, sealed, and not a refurbished item why isn't under warrantyPioneer should stand by their product no matter who sells it "Like every other company out there"I lost the love for pioneer and just in time cause I was in the process of shopping for Home Entertainment systemsNow I know to stay clear from pioneer cause if a BIG company like Pioneer can't warranty a $speaker....I
Product stopped working shortly after a year of owning it & they are requesting an $charge to take a look at what needs to be repaired I purchased a Pioneer [redacted] System in Early Nov of Recently the remote pairing function has stopped working, which was one of the features that heavily influenced my purchase of this deviceAfter working with customer service for about an hour, we were unable to get the speaker to enter the "Remote Pair Mode" properlyThey passed [redacted] over to the service department, who explained that there would be an $charge for them to diagnose the problemThey explained that this $would be applied to the charge of the repair, regardless of the costThe original purchase was about $& I have no confidence that a replacement part would last me longer than a year After looking over reviews for this product on multiple sites, I found that many others were experiencing the same issues that I am having with no reasonable
Purchased a new Dcontroller in April Unit retailed for $ Manufacturer warranty is only a year warranty, however within months of very use, on Christmas evening, the power supply fails on the unit while working a job All I did was press play and the DJ controller shut down I had to get the unit serviced for over $for a faulty power supply by sending it to an authorized service center I also had to pay over $which I did not have an issue with It also appears others have had the same issue based on comments on the Pioneer DJ Support Forum Unit fails and then a red light flashes for the Wake Up button I do not believe a power supply for a $piece of equipment should fail in less than years under use for the device Pioneer would not even meet me half way or any way on the issue as it caused me a huge inconvenience Product_Or_Service: Pioneer D Order_Number: ZZXXXXXXX
Contacted for support on a well known defective item and was refused service/help I purchased the [redacted] sound bar speakers from Amazon in Feb2017, after a week there was loud white noises and popping come from the speakersI replaced them through Amazon and the same problem persisted with speakers having scary noises coming out after powering the unit onEven on Pioners website for the product page there's a NOTICE for the sound bar that states to call their number for support on this and other similar issuesI called them and the rep was friendly at first until I mentioned the problem, then [redacted] even discouraged me from seeking assistance as "it would be a waste if they found nothing wrong with it"This is unfair and untrue because my unit is indeed defective, even without servicing I know this because pioneer has admitted to an issue on this unit as well as all the complaints others are giving on this product via reviews on Amazon and other outletsThe cu
Pioneer DJMSmixer was repaired and returned to me in worse condition than I sent it to themI have been waiting for a replacement for over a week
Pioneer DJMSmixer was repaired and returned to me in worse condition than I sent it to themI have been waiting for a replacement for over a weekI was in touch with manager *** *** who assured me once I mailed back my original mixer, they would ship a brand new one to me within business daysIt's been days since I was promised the mixer and every day I called to follow up about when it would be shipped, I got the run around and it's still not shippedI had to rent a different mixer from someone due to the fact that this company has not fulfilled their promises or resolved my issues in a timely manner
Pioneer Receiver went out The customer support stated it was the circuit board
I purchased the Pioneer Receiver VSX- This was purchased from Wal-mart I do not have a receipt and Pioneer refuses to fix or replace it
contacted Pioneer support Twice they said they would fix my receivers under grace warranty
I contacted pioneer to see about my warranty for my surround sound system the late July knowing I bought it in June 8th or soI told the guy the BD input never worked correctly then told him that the BD, TV & a couple other inputs weren't working also, he helped me to reset the system, everything seemed to work except the BD inputI told him that was alright because I didn't have a BD player any ways" he then told me that this HDMI input works the same as any other HDMI plug not just for Blue Rays this is why I did not call sooner"he told me about a to month grace time & that under the grace they would fix it under warrantyHe proceeded to give me the address & said to send it to themThen I explained the whole story of the second system I have that blew when lightning hit the house the year before when it was still in warranty, & he told me to send that one also, being when it
Refusal to honor rebate amount of $
We purchased a Pioneer stereo for my car in winter We bought the stereo based on a rebate offered of $We went the trouble to fill all the paperwork and then received the rebate around January A rebate card I was issued that expired in 3/When we went to use the card, it was quickly expired and the funds were goneI have contacted the number on the back of the card, customer service and the rebate operation, all claiming they have nothing to do with issuing cardsYour customer service has refused to respond me at all
Per Federal law:
Even if the instrument used to pay the rebate card, check or voucher is permitted to expire under state or federal law, the value of the rebate would not be permitted to expire unless that is clearly and conspicuously disclosed to the consumer at the time of the underlying purchase."
Please note that it was not clearly disclosed to me AT ALL in the rebate papers of this rapid expiratio
The Pioneer *** is falsely advertised and when consumers question about the true functionality we get no where!!
The Pioneer *** has what is called AppRadio Live which is supposed to offer the user the ability to "use compatible apps" the problem is other than Pioneers on app that is needed to run the radio in this mode which is very buggy at best, constant disconnects, freezes pauses etc there are no longer any available apps to use with this radioI do not think other than the waze app that was scrapped a while ago any others functioneven the recommended *** does not work properlyNow I understand things need to be updated firmware and so one, but right now I have an over priced 7" dvd playerI have owned this unit for about 6months now and it is going downhill fastI have gotten no where with every phone call and every firmware update has cause more issues than rectifications
A product on their website is falsely advertised as including software which the company has failed to provide
I purchased a Pioneer brand BDR-XD05S portable blu ray player from Best Buy on 8/1/ In searching for information on this product, I had been to Pioneer's website which VERY CLEARLY states software is included with this device in order to actually play blu rays on my computer Upon receipt of the device, I realized there was no software included, and so I contacted Pioneer customer service I received an email response stating that my device did not include software A few hours later (and without contacting them again) I received another email telling me the software should be included, and that I should return the device to Best Buy if I did not receive it Thoroughly confused, I asked how I would go about getting the supposedly included software To which Pioneer responded that it is actually not included on the product I purchased I will stress again that
We purchased a receiver from Pioneer in that is now known to have a widespread defect causing it to failPioneer refuses to acknowledge
We have been in contact with a Pioneer representative but have not received a response in over a monthWe sent a message stating we'd like to be transferred to a supervisor on May 12thThis unit was purchased by my sister and is experiencing the massively widespread UEerrorBelow are the two emails we have sent to Pioneer over a month ago:
First email from us: "We purchased a Pioneer VSX-1021-K 7.1-Channel A/V Receiver along with several Pioneer speakers a few years ago (Order #XXXXXXXXX from NewEgg.com)We have already contacted NewEgg.com and they told us we need to contact Pioneer for assistanceThe subwoofer died long ago which we weren't too concerned about since it wasn't super expensive and we could live without it (we still have the unit collecting dust in the attic)However, a few months ago the VSX-receiver started sh