the components used in an automotive product do not operate below freezing ( degrees C)
Pioneer *** Receiver with BluetoothI purchased in May of from Electronic Express
In the winter of the units failed due to sub-zero conditionsI became aware that pioneer used a commercial memory SDRAM instead of an automotive grade SDRAM
After a little research, all these models of pioneer appear to have the same design flawThey require a memory chip to be replaced "IC851" and a change in a resistor "R792" 43ohms, for the memory chip clockBased on the service manual, the problem appears to be that pioneer used a memory chip (M12LXXXXXXXA-5TG2S) only works above 0C that is not "automotive grade" (M12LXXXXXXXA-5TVG2S) which would work above -40CPacparts sells the chip as "Pioneer M12LXXXXXXXA-5TG2S"
Pioneer has a known fix for their design flaw by changing the chip ICand resistor R
a google search of
Pioneer *** cold
will show many peop
Car stereo head unit has been in for warranty service for weeks Supposed to receive replacement, but has not shipped
On Nov 1st, 2015, I purchased my car stereo (Pioneer *** from a Pioneer Authorized Dealer Since then, it has developed an issue with the Bluetooth functionality
On May 6th, 2016, I spoke to Pioneer Electronics about my problem, and they had me perform a factory reset They also informed me that if it did not correct the problem that I would need to take it to an authorized repair center for warranty service I performed the factory reset It corrected the problem for about a month, until the problem came back again, requiring me to take it in for repair
On July 15th, 2016, I took the unit to the Pioneer authorized repair center (European Hi-Tech in Torrance, CA) for warranty repair service The technician, with the help of a Pioneer Electronics engineer, diagnosed the problem to the Bluetooth Module The part was back-ordered by Pioneer Electro
Pioneer refuses to exchange a defective B-ray DVD player purchased in January
On January 5, 2016, I purchased a Pioneer B-ray DVD, BDP-disc player with network features for $through seller, Speedy Mobil, through Amazon.comAfter months, the player began to malfunction, and the B-ray player would not play B-ray or regular DVDSAt the beginning of April, 2016, I E-mailed Speedy Mobile and described the issues with the player and was told the warranty was only good for days, and the warranty had expired I then contacted Amazon.com and was told the warranty was only good for days Now, I was stuck with a faulty B-ray Player that would not play B-ray or regular DVDSAmazon.com passed the buck and told me to contact PioneerI then called Pioneer Electronics to exchange the player and the representative stated that I had to send the player in for repair and I would be responsible for the shippingI then asked to speaker to a supervisor and was told the supe
Defective stereo screen, and they expect me to remove it and send it into them at my cost I am incapable of doing this
I purchased a SPH DAcar stereo in june of 2015, I noticed a few months later some dust had gotten behind the screen but it wasn't that bothersome Then, about a month ago (march 2016), the screen started to form lines, then later bubbles underneath it An obvious factory defect, and not something that someone could do It is not cracked, nor damaged in any way I as a customer could've done I called Pioneers customer service, and was told the only thing that could be done is I'd have to physically remove it from my vehicle, then send it in on my own dime I am incapable of such a thing, and was denied any assistance or information on a brick and mortar store that could do the repair/replacement for me I then tried to e-mail them, in which case I was ignored and put aside I've read that based on federal law they cannot enforce a warranty that is near, o
Pioneer's remote's battery door is next to impossible to open
I sent Pioneer the following e-mail, but they ignored me:
We cannot open the battery compartment to change the battery in the remote for the Pioneer SP-SB23W speaker Please send a shipping label to send the remote to you so you can open it, replace the battery, and send it back to me
Sent a Pioneer tablet for repair 7/and have not received it back, kept hearing it is in for testing, then manager will look into it on 8/21/
I purchased this tablet from Walmart 3/16/and sent it in for repairs 7/23/ It was received by the Walnut, Carepair center on 7/25/ I emailed inquiries beginning Novof that same year and kept getting told it was in testing On 8/21/I was told a manager would look into it On 1/26/and again on 1/09/I emailed the coagain and have never heard back from them
The purchase price was $69.99, UPS tracking Nois XXXX XXXX XXXX XXXX XXXXXX
I have never had customer service so bad and I did let them know
Car stereo not working properly and I have to pay for shipping and prepaid for shipping back Unit is less than a year old
I purchased an *** for my SUV loved it until the Bluetooth stopped working Called Pioneer and was told they have never heard of the error code for the Bluetooth that I would have to mail it in at my expense When I went online to fill out the form it told me I also had to send prepaid shipping for shipping it back I spent a lot of money on this item to have to be paying to send it in for repair
Pioneer *** Screen Failure
My Pioneer *** navigation radio lights up and plays music and I can here the touch screen respond when it is touchedI searched this issue online and found numerous complaints from other owner whom experienced the same issueI contacted customer support in regards this issue ad spoke to the customer service explaining this and they informed I have to pay a flat fee of $to have it repairedI explained I paid over $dollars for this unit and it broke in less than five yearsI was told sorry you have to pay the fee there is nothing they could do for me
Purchased a new Dcontroller in April Unit retailed for $ Manufacturer warranty is only a year warranty, however within months of very use, on Christmas evening, the power supply fails on the unit while working a job All I did was press play and the DJ controller shut down I had to get the unit serviced for over $for a faulty power supply by sending it to an authorized service center I also had to pay over $which I did not have an issue with It also appears others have had the same issue based on comments on the Pioneer DJ Support Forum Unit fails and then a red light flashes for the Wake Up button I do not believe a power supply for a $piece of equipment should fail in less than years under use for the device Pioneer would not even meet me half way or any way on the issue as it caused me a huge inconvenience
Product_Or_Service: Pioneer D
Order_Number: ZZXXXXXXX
I contacted them about issues I was having with their product with no reply other than an automated email saying someone would be in touch
I purchased a double DIN pioneer head unit *** brand new in the box about and a half years ago and contacted them after it was installed about having issues with a hard turn off the subwooferThis has caused separate amplifier to malfunction and burn the subwoofer output channels out of them ($250/each)I first reached out to the amplifier manufacturer to make sure that it wasn't from my doingThey assured me that it wasn't from me that it was infact from the hard turn off from the head unitI have always had good luck with pioneer electronics until this happenI tried to frost reach out to them by phone with no answerThen through emailThen through facebookI was just looking for their inputBut after the repeated submissions to customer support and product support I still have yet to hear back
issue with warranty repair;sent the car radio in june for a repair and it was returned to me not repaired at all sent it back nothing yet
Pioneer 4100NEX purchased brand new from Best buy on 3/5/for 563.54$
receipt XXXXXXXXXXX
serial number OJTMXXXXXXUC
problem date 06/15/
called pioneer they give me their authorized reapir center close to me Jots Electronis E Pioneer Pkwy #44, Arlington, TX XXXXX
send it with tracking 1Z42XWXXXXXXXXXXXX
they send back to me after months during that time I made numerous call attempts to pioneer support about the delay and all they said to months is repair time since they have to get parts from japan when I got the radio it didnt work no power and also has some screws missing and some black residue on the bottom of the unit call them and they send me another return label 1ZXXXXXXXXXXXXXXXX
I called couple time and they said they call me back and nothing happens till now today is 10/21/
from Jun
Sent in Receiver over two months ago for a Warranty Repair and have not received it back yet
Sent in Receiver over two months ago for a Warranty Repair and have not received it back yet My replacement arrived at the local Pioneer Warranty shop on 3/18/damaged We have been trying to get another sent ever since Both the shop and I have had no luck The one time I got ahold of them, the person I spoke to said her manager was handling it, but they had no ETA This was last week I have not been able to get ahold of anyone since I attempted to call the resolution number, but that sent me to another number which I was never able to get ahold of anyone either
I purchased a $Pioneer Car play radio from Absolute Audio in Jordan, NY in June This was in installed in my jeep wranglerI had it months and got caught in the rain and wires got wetI brought back to Absolute Audio to have sent out to be fixed and was told weeks and if water damaged was found, warranty would be voided(no problem was my fault) weeks later I was told water damage was found and it would be another weeks and I would have itweeks later "I" have to call and I'm being told by (Pioneer) parts are back ordered and looking at Nov 16th with no guarantee.(that"s another days!!!) Meanwhile *** from Absolute Audio has sent several emails and made several phone calls requesting answers and never received responsesNow after over a month without a radio and getting the run a round I decide to make my own phone callsI called Pioneer on 09/21/and spoke with a *** and a ***.*** explaining this is unacceptable and if this par
My car stereo was "repaired" by Pioneer's service under warranty and they sent it back with the wrong firmware
Over the course of this last winter my Pioneer AVH-X3700BHS car stereo began to have issues in the cold Upon starting up my car it would often not workI spoke to the car audio installation techs at Best Buy, where I had purchased the stereo, and they told me that it was likely a problem with the connections inside the stereo and I would need to contact Pioneer On May 3, I spoke with a customer service representative who told me that I had to take my stereo to the nearest authorized repair shop, Spencer Sight & Sound in Telford, PA, which is nearly an hour from my homeI dropped my stereo off with Ed Spencer of Spencer Sight & Sound on May 5, According to MrSpencer, he sent my stereo directly to Pioneer because Pioneer would not provide him with a motherboard to replace the damaged one in my stereo According to MrSpencer, Pioneer had recommended repla
Offered $rebate, only sent $after months and calls
The offered a $rebate, in the form of a prepaid visa card Submitted on 12/26/ Emailed them in March and was told to t/t their rebate center Called them (they answer the phone "Pioneer"), said they had sent it and would resend it each time I called Finally received the card on 6/20/and it was for only $ Called rebate center who said they are a contractor for Pioneer and I would have to talk to the card issuer, but confirmed the rebate was for $ Called the card issuer and they refused to address the issue and when I asked for a supervisor they put me on hold for minutes Called the rebate center back and they said they would contact the card issuer and get back to me in a few daysCalled the Pioneer call center back, explained the problem and was tild, soory noting they can do, call thier contractor I explained I was getting the run around and they were leaving me with the option of filing compl
Contacted for support on a well known defective item and was refused service/help
I purchased the *** sound bar speakers from Amazon in Feb2017, after a week there was loud white noises and popping come from the speakersI replaced them through Amazon and the same problem persisted with speakers having scary noises coming out after powering the unit onEven on Pioners website for the product page there's a NOTICE for the sound bar that states to call their number for support on this and other similar issuesI called them and the rep was friendly at first until I mentioned the problem, then *** even discouraged me from seeking assistance as "it would be a waste if they found nothing wrong with it"This is unfair and untrue because my unit is indeed defective, even without servicing I know this because pioneer has admitted to an issue on this unit as well as all the complaints others are giving on this product via reviews on Amazon and other outletsThe cu
Refusal to replace defective unit at a nearby locationRefusal to pay for inspection or installation/uninstallation of defective unit
We purchased a brand-new Pioneer car stereo for a cross-country road trip on or about Saturday, May Halfway through the trip, on or about June 15, the car stereo read "Amp error," leaving us without a radio for the last 1,miles of driving
An inspection of the unit returned no issues regarding our speakers or the installation of the unit, only that the unit is defectivePioneer has requested we pay someone to uninstall the unit, ship it to an authorized dealer, wait for 1-weeks and then pay for re-installation of the unit
We were told driving to an "authorized service centers" could speed up the process, but the closest location is a 90-minute drive, each way
Malfunctioning unit was sent inAfter a week of being at the service center I received a call stating that my unit has liquid damage
On 6/28/I purchased a pioneer head unit model number *** from a authorized retailerOn 10/13/I began to have issues with the unit, it was powering down repeatedly and reset it selfThe touch functions on the touch screen stopped working but shortly started backAfter this the home key as well as the track keys became unresponsive and the custom color selection were malfunctioningThat night I submitted a warranty service requestThe repair order date is 10/13/8:04:PMThe Repair Order number is XXXXXXXXI then shipped the unit via UPS to their location in CaliforniaIt arrived to their location on Friday 10/21/and was updated on the website with the date of 10/25/as the date receivedUPS tracking number 1Z580E3FXXXXXXXXXXUnit was shipped in original factory box with the padding then placed into a slightly larg
Pioneer Electronics has hands-down THE WORST customer service in the business
I have been reaching out to Pioneer for over two years now trying to see if they are going to resolve the ongoing, and well-know, systemic issues they have with the APP Radio products and software I purchased the Pioneer AppRadio SPHDAback in Jan Shortly after spending over $1,to install this Head unit I find it barely works as advertisedFor extended periods the radios is simply unusable for its designed purpose
Currently this radio simply does not work with the iOS apps on my phone, and after even just brief use it has become very clear that the product design is very unsafe to interface with as a car head unitThe radio requires human interaction for each of the several disclaimers you are required to read and acknowledge every time you try to use the radio
On several occasions I sent Pioneer emails through their support Web pageI received NO response from Pioneer EV
Product stopped working shortly after a year of owning it & they are requesting an $charge to take a look at what needs to be repaired
I purchased a Pioneer *** *** *** *** System in Early Nov of Recently the remote pairing function has stopped working, which was one of the features that heavily influenced my purchase of this deviceAfter working with customer service for about an hour, we were unable to get the speaker to enter the "Remote Pair Mode" properlyThey passed ** over to the service department, who explained that there would be an $charge for them to diagnose the problemThey explained that this $would be applied to the charge of the repair, regardless of the costThe original purchase was about $& I have no confidence that a replacement part would last me longer than a year
After looking over reviews for this product on multiple sites, I found that many others were experiencing the same issues that I am having with no reasonable
the components used in an automotive product do not operate below freezing ( degrees C)
Pioneer *** Receiver with BluetoothI purchased in May of from Electronic Express
In the winter of the units failed due to sub-zero conditionsI became aware that pioneer used a commercial memory SDRAM instead of an automotive grade SDRAM
After a little research, all these models of pioneer appear to have the same design flawThey require a memory chip to be replaced "IC851" and a change in a resistor "R792" 43ohms, for the memory chip clockBased on the service manual, the problem appears to be that pioneer used a memory chip (M12LXXXXXXXA-5TG2S) only works above 0C that is not "automotive grade" (M12LXXXXXXXA-5TVG2S) which would work above -40CPacparts sells the chip as "Pioneer M12LXXXXXXXA-5TG2S"
Pioneer has a known fix for their design flaw by changing the chip ICand resistor R
a google search of
Pioneer *** cold
will show many peop
Car stereo head unit has been in for warranty service for weeks Supposed to receive replacement, but has not shipped
On Nov 1st, 2015, I purchased my car stereo (Pioneer *** from a Pioneer Authorized Dealer Since then, it has developed an issue with the Bluetooth functionality
On May 6th, 2016, I spoke to Pioneer Electronics about my problem, and they had me perform a factory reset They also informed me that if it did not correct the problem that I would need to take it to an authorized repair center for warranty service I performed the factory reset It corrected the problem for about a month, until the problem came back again, requiring me to take it in for repair
On July 15th, 2016, I took the unit to the Pioneer authorized repair center (European Hi-Tech in Torrance, CA) for warranty repair service The technician, with the help of a Pioneer Electronics engineer, diagnosed the problem to the Bluetooth Module The part was back-ordered by Pioneer Electro
Pioneer refuses to exchange a defective B-ray DVD player purchased in January
On January 5, 2016, I purchased a Pioneer B-ray DVD, BDP-disc player with network features for $through seller, Speedy Mobil, through Amazon.comAfter months, the player began to malfunction, and the B-ray player would not play B-ray or regular DVDSAt the beginning of April, 2016, I E-mailed Speedy Mobile and described the issues with the player and was told the warranty was only good for days, and the warranty had expired I then contacted Amazon.com and was told the warranty was only good for days Now, I was stuck with a faulty B-ray Player that would not play B-ray or regular DVDSAmazon.com passed the buck and told me to contact PioneerI then called Pioneer Electronics to exchange the player and the representative stated that I had to send the player in for repair and I would be responsible for the shippingI then asked to speaker to a supervisor and was told the supe
Defective stereo screen, and they expect me to remove it and send it into them at my cost I am incapable of doing this
I purchased a SPH DAcar stereo in june of 2015, I noticed a few months later some dust had gotten behind the screen but it wasn't that bothersome Then, about a month ago (march 2016), the screen started to form lines, then later bubbles underneath it An obvious factory defect, and not something that someone could do It is not cracked, nor damaged in any way I as a customer could've done I called Pioneers customer service, and was told the only thing that could be done is I'd have to physically remove it from my vehicle, then send it in on my own dime I am incapable of such a thing, and was denied any assistance or information on a brick and mortar store that could do the repair/replacement for me I then tried to e-mail them, in which case I was ignored and put aside I've read that based on federal law they cannot enforce a warranty that is near, o
Pioneer's remote's battery door is next to impossible to open
I sent Pioneer the following e-mail, but they ignored me:
We cannot open the battery compartment to change the battery in the remote for the Pioneer SP-SB23W speaker Please send a shipping label to send the remote to you so you can open it, replace the battery, and send it back to me
Sent a Pioneer tablet for repair 7/and have not received it back, kept hearing it is in for testing, then manager will look into it on 8/21/
I purchased this tablet from Walmart 3/16/and sent it in for repairs 7/23/ It was received by the Walnut, Carepair center on 7/25/ I emailed inquiries beginning Novof that same year and kept getting told it was in testing On 8/21/I was told a manager would look into it On 1/26/and again on 1/09/I emailed the coagain and have never heard back from them
The purchase price was $69.99, UPS tracking Nois XXXX XXXX XXXX XXXX XXXXXX
I have never had customer service so bad and I did let them know
Car stereo not working properly and I have to pay for shipping and prepaid for shipping back Unit is less than a year old
I purchased an *** for my SUV loved it until the Bluetooth stopped working Called Pioneer and was told they have never heard of the error code for the Bluetooth that I would have to mail it in at my expense When I went online to fill out the form it told me I also had to send prepaid shipping for shipping it back I spent a lot of money on this item to have to be paying to send it in for repair
Pioneer *** Screen Failure
My Pioneer *** navigation radio lights up and plays music and I can here the touch screen respond when it is touchedI searched this issue online and found numerous complaints from other owner whom experienced the same issueI contacted customer support in regards this issue ad spoke to the customer service explaining this and they informed I have to pay a flat fee of $to have it repairedI explained I paid over $dollars for this unit and it broke in less than five yearsI was told sorry you have to pay the fee there is nothing they could do for me
Purchased a new Dcontroller in April Unit retailed for $ Manufacturer warranty is only a year warranty, however within months of very use, on Christmas evening, the power supply fails on the unit while working a job All I did was press play and the DJ controller shut down I had to get the unit serviced for over $for a faulty power supply by sending it to an authorized service center I also had to pay over $which I did not have an issue with It also appears others have had the same issue based on comments on the Pioneer DJ Support Forum Unit fails and then a red light flashes for the Wake Up button I do not believe a power supply for a $piece of equipment should fail in less than years under use for the device Pioneer would not even meet me half way or any way on the issue as it caused me a huge inconvenience
Product_Or_Service: Pioneer D
Order_Number: ZZXXXXXXX
I contacted them about issues I was having with their product with no reply other than an automated email saying someone would be in touch
I purchased a double DIN pioneer head unit *** brand new in the box about and a half years ago and contacted them after it was installed about having issues with a hard turn off the subwooferThis has caused separate amplifier to malfunction and burn the subwoofer output channels out of them ($250/each)I first reached out to the amplifier manufacturer to make sure that it wasn't from my doingThey assured me that it wasn't from me that it was infact from the hard turn off from the head unitI have always had good luck with pioneer electronics until this happenI tried to frost reach out to them by phone with no answerThen through emailThen through facebookI was just looking for their inputBut after the repeated submissions to customer support and product support I still have yet to hear back
issue with warranty repair;sent the car radio in june for a repair and it was returned to me not repaired at all sent it back nothing yet
Pioneer 4100NEX purchased brand new from Best buy on 3/5/for 563.54$
receipt XXXXXXXXXXX
serial number OJTMXXXXXXUC
problem date 06/15/
called pioneer they give me their authorized reapir center close to me Jots Electronis E Pioneer Pkwy #44, Arlington, TX XXXXX
send it with tracking 1Z42XWXXXXXXXXXXXX
they send back to me after months during that time I made numerous call attempts to pioneer support about the delay and all they said to months is repair time since they have to get parts from japan when I got the radio it didnt work no power and also has some screws missing and some black residue on the bottom of the unit call them and they send me another return label 1ZXXXXXXXXXXXXXXXX
I called couple time and they said they call me back and nothing happens till now today is 10/21/
from Jun
Sent in Receiver over two months ago for a Warranty Repair and have not received it back yet
Sent in Receiver over two months ago for a Warranty Repair and have not received it back yet My replacement arrived at the local Pioneer Warranty shop on 3/18/damaged We have been trying to get another sent ever since Both the shop and I have had no luck The one time I got ahold of them, the person I spoke to said her manager was handling it, but they had no ETA This was last week I have not been able to get ahold of anyone since I attempted to call the resolution number, but that sent me to another number which I was never able to get ahold of anyone either
I purchased a $Pioneer Car play radio from Absolute Audio in Jordan, NY in June This was in installed in my jeep wranglerI had it months and got caught in the rain and wires got wetI brought back to Absolute Audio to have sent out to be fixed and was told weeks and if water damaged was found, warranty would be voided(no problem was my fault) weeks later I was told water damage was found and it would be another weeks and I would have itweeks later "I" have to call and I'm being told by (Pioneer) parts are back ordered and looking at Nov 16th with no guarantee.(that"s another days!!!) Meanwhile *** from Absolute Audio has sent several emails and made several phone calls requesting answers and never received responsesNow after over a month without a radio and getting the run a round I decide to make my own phone callsI called Pioneer on 09/21/and spoke with a *** and a ***.*** explaining this is unacceptable and if this par
My car stereo was "repaired" by Pioneer's service under warranty and they sent it back with the wrong firmware
Over the course of this last winter my Pioneer AVH-X3700BHS car stereo began to have issues in the cold Upon starting up my car it would often not workI spoke to the car audio installation techs at Best Buy, where I had purchased the stereo, and they told me that it was likely a problem with the connections inside the stereo and I would need to contact Pioneer On May 3, I spoke with a customer service representative who told me that I had to take my stereo to the nearest authorized repair shop, Spencer Sight & Sound in Telford, PA, which is nearly an hour from my homeI dropped my stereo off with Ed Spencer of Spencer Sight & Sound on May 5, According to MrSpencer, he sent my stereo directly to Pioneer because Pioneer would not provide him with a motherboard to replace the damaged one in my stereo According to MrSpencer, Pioneer had recommended repla
Offered $rebate, only sent $after months and calls
The offered a $rebate, in the form of a prepaid visa card Submitted on 12/26/ Emailed them in March and was told to t/t their rebate center Called them (they answer the phone "Pioneer"), said they had sent it and would resend it each time I called Finally received the card on 6/20/and it was for only $ Called rebate center who said they are a contractor for Pioneer and I would have to talk to the card issuer, but confirmed the rebate was for $ Called the card issuer and they refused to address the issue and when I asked for a supervisor they put me on hold for minutes Called the rebate center back and they said they would contact the card issuer and get back to me in a few daysCalled the Pioneer call center back, explained the problem and was tild, soory noting they can do, call thier contractor I explained I was getting the run around and they were leaving me with the option of filing compl
Contacted for support on a well known defective item and was refused service/help
I purchased the *** sound bar speakers from Amazon in Feb2017, after a week there was loud white noises and popping come from the speakersI replaced them through Amazon and the same problem persisted with speakers having scary noises coming out after powering the unit onEven on Pioners website for the product page there's a NOTICE for the sound bar that states to call their number for support on this and other similar issuesI called them and the rep was friendly at first until I mentioned the problem, then *** even discouraged me from seeking assistance as "it would be a waste if they found nothing wrong with it"This is unfair and untrue because my unit is indeed defective, even without servicing I know this because pioneer has admitted to an issue on this unit as well as all the complaints others are giving on this product via reviews on Amazon and other outletsThe cu
Refusal to replace defective unit at a nearby locationRefusal to pay for inspection or installation/uninstallation of defective unit
We purchased a brand-new Pioneer car stereo for a cross-country road trip on or about Saturday, May Halfway through the trip, on or about June 15, the car stereo read "Amp error," leaving us without a radio for the last 1,miles of driving
An inspection of the unit returned no issues regarding our speakers or the installation of the unit, only that the unit is defectivePioneer has requested we pay someone to uninstall the unit, ship it to an authorized dealer, wait for 1-weeks and then pay for re-installation of the unit
We were told driving to an "authorized service centers" could speed up the process, but the closest location is a 90-minute drive, each way
Malfunctioning unit was sent inAfter a week of being at the service center I received a call stating that my unit has liquid damage
On 6/28/I purchased a pioneer head unit model number *** from a authorized retailerOn 10/13/I began to have issues with the unit, it was powering down repeatedly and reset it selfThe touch functions on the touch screen stopped working but shortly started backAfter this the home key as well as the track keys became unresponsive and the custom color selection were malfunctioningThat night I submitted a warranty service requestThe repair order date is 10/13/8:04:PMThe Repair Order number is XXXXXXXXI then shipped the unit via UPS to their location in CaliforniaIt arrived to their location on Friday 10/21/and was updated on the website with the date of 10/25/as the date receivedUPS tracking number 1Z580E3FXXXXXXXXXXUnit was shipped in original factory box with the padding then placed into a slightly larg
Pioneer Electronics has hands-down THE WORST customer service in the business
I have been reaching out to Pioneer for over two years now trying to see if they are going to resolve the ongoing, and well-know, systemic issues they have with the APP Radio products and software I purchased the Pioneer AppRadio SPHDAback in Jan Shortly after spending over $1,to install this Head unit I find it barely works as advertisedFor extended periods the radios is simply unusable for its designed purpose
Currently this radio simply does not work with the iOS apps on my phone, and after even just brief use it has become very clear that the product design is very unsafe to interface with as a car head unitThe radio requires human interaction for each of the several disclaimers you are required to read and acknowledge every time you try to use the radio
On several occasions I sent Pioneer emails through their support Web pageI received NO response from Pioneer EV
Product stopped working shortly after a year of owning it & they are requesting an $charge to take a look at what needs to be repaired
I purchased a Pioneer *** *** *** *** System in Early Nov of Recently the remote pairing function has stopped working, which was one of the features that heavily influenced my purchase of this deviceAfter working with customer service for about an hour, we were unable to get the speaker to enter the "Remote Pair Mode" properlyThey passed ** over to the service department, who explained that there would be an $charge for them to diagnose the problemThey explained that this $would be applied to the charge of the repair, regardless of the costThe original purchase was about $& I have no confidence that a replacement part would last me longer than a year
After looking over reviews for this product on multiple sites, I found that many others were experiencing the same issues that I am having with no reasonable