Reliable Services Landscaping

Review: In the spring of I entered into a contract with Reliable Services for lawn care for the entire season which began in May and ended in OctoberI was charged $for the entire season, bi-weekly lawn care at $per month and a few other services for paying the entire seasonI received absolutely NO service for the months of Aug & SeptI spoke with [redacted] a few times and he assured me this issue would be taking care ofHere we are now in Feb and I am still owed $700.00.Desired Settlement: The amount of $
Business
Response:
Myself and [redacted] have been in contact due to the services that were not completed in a timely manner for the landscape and lawncare seasonWe have serviced the locations for those months but not to the bi-weekly schedule [redacted] is claiming due to priority task that had to be dealt with for landscape servicesI am not arguing that [redacted] is not owed some type of credit in witch I have offered a free spring cleanup of his property or in his case he is claiming months of service in witch its only (1) but we are willing to credit him for (2) months free lawn care being that he stated to us in a email he wasnt moving and will still occupy the residence.The other option will be a spring cleanup of the property due to the size of the property the cost he is caliming should be a lot more but willing to take a prce cut due to the situation Among other details the client failed to tell you that some parts of the property are all rocks and have gone through many mower blades and belts along with service and installation on the days his location was servicedBut we never complained and just dealt with it as a buisness.I hope this will surfice as we are eager to help [redacted] restore his trust and faith in Relaible Services Landscaping !
Consumer
Response:
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Review: [redacted]
I would to respond to the response provided by Reliable services against Claim ID#[redacted] on There has been no contact with **[redacted] since I have sent multiple texts messages but had not received anyacknowledgementAs I claimed previously NO service was provided during the months of September & October, the last service to my property was 8.28.13.As you will notice per the contract I was originally offered free services as an incentive to pay in full for the annual contract which IdidThe free services were to include a free fall clean up, free snow removal serviceNeither of these services were providedBecause lawn service was not provided during Sept & Oct, I had to find another source which cost me a total of $for two months oflawn serviceI do agree I was offered a free spring cleaning if I was to reside at this residenceIn a text message dated I did inform **.[redacted] that I would NOT be renewing my lease at the above address and I would like resolution to this matter before I vacate the property as of April 1, This is the first I am hearing about any issues with the property and / or damage to equipmentRegardless the property was inspectedand the quote was provided based on the propertyI should not be held responsible for any damage to their equipment as this should have been factored into the bidAt any point in time I could have been approached to discuss this issue and maybe it could have been addressedBased on the lack of response and support I have received the only way this matter can be resolved is for me to receive a credit in checkform in the amount of $Regards,

Review: In August of 2013 we paid $450.00 for snow removal service during the winter of 2013/14. Service was never provided. When we called they said they would come but never showed up. We had to pay someone else to plow our driveway for the entire winter. Reliable said they would refund our money but did not do so. Now they do not answer or return our calls.Desired Settlement: I would like Reliable to refund the full amount, $450 plus tax as no service was provided.

Business

Response:

Handwritten business response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: