Reliant Account Management

To whom it may concern,Reliant Account Management is a third party payment processing company that does process the payments for the program Mr [redacted] enrolled in with Student Loan Servicer He did have a payment due on 10/9/which did fall on a SundayReliant Account Management did not take or receive these funds until 10/9/or after and no time soonerIf the clients funds were taken or "held" sooner, that was done by [redacted] ***'s own bank which is [redacted] ***RAM is not allowed to receive those funds sooner that the due dateHis bank does receive our bank file at least hours a head of time which is requiredIf they put a hold on those funds sooner he needs to speak with his own bank as again this was no doing of RAM or SLSMr [redacted] did not contact RAM prior to submitting this Revdex.com complaint or we would have been happy to help him with this situationBoth RAM and SLS have tried contacting Mr [redacted] multiple times since he filed the complaint and we have not been able to get a hold of clientWe have left several messagesStudent Loan Servicer was happy to refund the client since he was in fact unhappy with the serviceHe had made payments both will be refunded in fullThe first payment of $was refunded via ACH and would have posted back to his bank account on October 13thThe 2nd payment needed to completely clear before it could be refundedThat payment in the amount of $will post back to Mr***'s bank account on October 21st as long as it does not NSFThank you!

HelloReliant Account Management is a neutral third party payment processorMrs [redacted] enrolled in a program with a company we process payments for by the name of Client CareWe only process the payments for this company and do not provide any other service besides the payment processingWe require a signed authorization by all clients in order to draft clients accounts which I have attachedThis complaint is really intended for Client CareAlthough RAM is the payment processor, we do not have any part of the program she signed up forAlthough we are only a payment processor when we get complaints like this we do look into it with the company that the complaint is intended for and try to offer assistanceOur records show Mrs [redacted] had not contacted us prior to this complaint We contacted Client Care who stated they have tried to reach the client several times with no successWe also have tried to reach the client since the complaint and we were unsuccessfulAfter speaking with Client Care they have agreed to refund the client in the full amount of $The client will receive this money credited back to her bank account in the next 3-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will expect a full refund as they stated will be processed in the next few daysI did contact them several times prior to this complaint they refused any refund this is what started the complaintI have not been answering their calls due to having to repeat myself over and over and it coming down to stating I forfeited my no matter what I stated it was getting extremely aggravating talking to them they would not listen.All I wanted was the refund that they are now stating they will provideAnother complaint will be filed if I do not receive the full refund as shown in their responseThank YouRegards, [redacted]

Although this company had settled 3 of my debts since May of 2017, I have payed more money in fees and realized this company is a scam. I was told that although right now I do not have any creditors suing me, I am obligated to pay them over $16,000 in fees for them getting me out of debt. Seriously! I could of settled my 3 credit card/loans and been done a long time ago. They just took money..unauthorized out of my account, which is going towards their ridiculous fees! Don’t use this bs company! They are scammers!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello Reliant Account Management is a neutral third party payment processorMr*** enrolled in a program with a company we process payments forReliant Account Management only processes the payments for this company and we do not provide any other service besides the payment processing
We require a signed authorization by all clients in order to draft clients accounts which I have attachedOur records show Mr*** had paid a total of $ 4251.73. He was refunded in full. I show a refund was sent out on 1/19/in the amount of $Then on 1/23/I show an additional refund was sent out in the amount of $for a total of $Client had reached out to us and we had informed him his refund was being processed. His account is now closedPlease let me know if you have any additional questionsThank you!Thank you!*** ***Operations Manager, RAM Tel: ###-###-#### www.ramservicing.com

Hello,Reliant Account Management received complaint on 11/4/At that time we reviewed our records and had never received a call/email from this client ever so we were unaware he was not satisfiedWe also informed the company that Mr*** signed up with and made them aware of
the situationReliant Account Management is a 3rd party payment processor for the company that Mr*** signed up with They contacted Mr*** on 11/4/and spoke with him.They spoke to client regarding his concernsAdvised client what they do and that they do charge a service for thatAdvised client that they are not a scam and that they did fulfill their end of the client agreement Advised client that they would issue a full refund for the services that were charged and client stated that the Revdex.com complaint would be taken down as soon as the refund gets processed because he was satisfied with outcomeAsked if they addressed all his concerns and he said yes.Client was then refunded a total of $He received $on 11/5, $on 11/and $on 11/10.Followed up with client on 11/to ensure satisfaction. Thank you!

Reliant Account Management (RAM) is a 3rd party payment processing company RAM processes payments for various companies RAM did not reach out to *** *** in Oct regarding student forgiveness*** must have been contacted by Student Loan Direct Processing or Student Assist
Plus. We show *** *** was a client of both Student Loan Direct Processing and Student Assist Plus both of which we process payments for An authorization form for RAM to take the agreed payments for the programs in which client was enrolled in with these companies was signed by *** *** on 10/20/for both companiesI have attached Upon receiving her complaint regarding these companies, RAM did reach out to SLDP and SAP to see if we could help assist with a resolution Both companies have agreed to refund client because she was unhappy with the service and both were going to contact client as well*** will receive a refund from RAM in credits ( One for $and one for $89.97) which will automatically go back to her bank account and should post to her account on Tuesday March 8th She made three payments to Student Loan Direct processing in the amount of $for a total of $and three payments in the amount of $for a total of $to Student Assist Plus This will be a full refund.Sincerely,Reliant Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.  I will wait for the business to perform this action and, if it does, will consider this complaint settled and closed.
Thank you so very much for your assistance
[redacted]

This company called my job, leaving a very threatening message, it was a terrible and it was called into management first of all they had not made a conceret identy and was very wrong my account to make a threat upon inital contact.Then tey were very sketchy about providing me with the information to email my proof. This should be a crime , I could never call someone place of business with that level of unproffessionalism and disrespect .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.As of this morning I received my full refund from RAM. Thank you so much for helping me resolve this situation.  
Regards,
[redacted]

Hello, Reliant Account Management is a neutral 3rd party payment processing company. We only handle the processing of clients payments for the program client signed up with for Debt Be Gone. RAM is a separate company. Client had signed authorization for us to draft account. RAM never received...

notice of cancellation from client on 4/12/16 so we were unaware of the request to close. This request may have gone to Debt Be Gone however RAM was never notified. We did respond to an email that we received from client on 5/2/16 after the draft had taken place. We did reach out to Debt Be Gone and made them aware and requested that they submit a refund request. These usually take approximately 48-72 hours so we were still working on it with the company client signed up with.After receiving the complaint today we contacted Debt Be Gone again and they have issued the refund of $220.00 which will post back to clients bank account on 5/6. Debt Be Gone did state they have tried to reach out to client and the attempts were unsuccessful. They left another voicemail today to make sure all issues were handled. RAM went ahead and tried to contact client today as well to let her know our role and advise her of the refund. If anything else is needed please contact us at 949-859-1450 option 2 and we will be happy to help.Thank you !!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...

just want to let you know that I received my refund of $524.25 from RAM.  I am so very thankful to Revdex.com for responding to them.  If I did not contact you, I would have been swindled out of my money.  This experience will definitely make me aware of scams.  I just want to say thank you again.  I paid an additional $29.99 two times, and I did not include that amount in my initial request, but I'll just take that as a loss.  Thanks again. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will expect a full refund as they stated will be processed in the next few days. I did contact them several times prior to this complaint they refused any refund this is what started the complaint. I have not been answering their calls due to having to repeat myself over and over and it coming down to stating I forfeited my 3600 no matter what I stated it was getting extremely aggravating talking to them they would not listen.All I wanted was the refund that they are now stating they will provide. Another complaint will be filed if I do not receive the full refund as shown in their response. Thank YouRegards,
[redacted]

Reliant Account Management is a neutral 3rd party payment processor between this client and the company that the client enrolled into a program with. She currently has 2 accounts with RAM.One with Student Assist Plus.  They charged her a $29.99 monthly fee for their program.  The client...

reached out to us regarding this account on 12/5/2015 (on a Saturday during non working hours). We responded to her on 12/7 (our next working day) and directed her to SAP to go over the charge and the account.  The Revdex.com complaint was filed on 12/6/2015 (On Sunday again non working day). So when we did respond to client this was already filed. We immediately reached out to SAP to find out more information about the situation. They advised us -One of my account managers actually reached out to her earlier this evening. He went over the program and she said she would remove the Revdex.com complaint that she made. Please see my employee’s notes below: “Spoke to client in detail about our service and she was not explained what we do, was down sold on our service stating that we "just remind her" and then she supposedly cancelled/opted out of our service before billing. I explained to her that  we were notified on the 7th and her payment started on the 6th. We actually spoke to her on the 7th letting her know that we were more than happy to refund her, but it would take time. In the meantime she posted a Revdex.com complaint about us. She was very reasonable in the end. Will redact Revdex.com statement.”  For the other account with Student Loan Direct Processing. This program has a $349.50 fee. We reached out to SLDP and was told [redacted] spoke to client.  She is good to go now. She is going to respond to the Revdex.com complaint that it was resolved.It seems there may have been some confusion that has since been worked out.  The clients issues were resolved and she is happy.Thank you.

To whom it may concern,Reliant Account Management is a third party payment processing company that does process the payments for the program Mr. [redacted] enrolled in with Student Loan Servicer.  He did have a payment due on 10/9/2016 which did fall on a Sunday. Reliant Account Management did not...

take or receive these funds until 10/9/2016 or after and no time sooner. If the clients funds were taken or "held" sooner, that was done by [redacted]'s own bank which is [redacted]. RAM is not allowed to receive those funds sooner that the due date. His bank does receive our bank file at least 24 hours a head of time which is required. If they put a hold on those funds sooner he needs to speak with his own bank as again this was no doing of RAM or SLS. Mr. [redacted] did not contact RAM prior to submitting this Revdex.com complaint or we would have been happy to help him with this situation. Both RAM and SLS have tried contacting Mr. [redacted] multiple times since he filed the complaint and we have not been able to get a hold of client. We have left several messages. Student Loan Servicer was happy to refund the client since he was in fact unhappy with the service. He had made 2 payments both will be refunded in full. The first payment of $118.45 was refunded via ACH and would have posted back to his bank account on October 13th. The 2nd payment needed to completely clear before it could be refunded. That payment in the amount of $118.45 will post back to Mr. [redacted]'s bank account on October 21st as long as it does not NSF. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
This is [redacted] and I just wanted to get in touch with you guys to let you know that the business in question has contacted me, and things have been taken care of. I appreciate the help that you all have assisted with.Regards,
[redacted]