Reliant Capitol, LLC

I KNOW THIS MATTER IS CLOSED ON YOUR PART BUT IT HAS BEEN 4 WEEKS SINCE I STARTED THIS COMPLAINT AND I HAVE TALKED TO THE INSTALLER (GREG) AND HE STILL HASN'T HAD ANYTHING DONE EVEN THOUGH HE PROMISED HE WOULD CALL ME BACKWITH AN ANSWER. IS THERE ANYTHING ELSE YOU CAN DO?? #[redacted]

Complaint #[redacted] – Second Response   As explained in our last response, the siding material is warranted by the manufacturer.  The manufacturer must provide the siding material to us.  The manufacturer processes these claims at its own pace.  We have no control over the schedule to receive the replacement siding material. When the material is received, we will schedule installation at no charge to the homeowner.    The homeowner should be contacting the installation manager, Robert, at the corporate office for updates, rather than the installer.  The installer does not have information on the progress of the siding material claim with the manufacturer.    We appreciate that the homeowner is frustrated with the delay.  However, we must still wait for the siding material to arrive.

We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect.  The product is warranted by the manufacturer and replacement material has been ordered.  When the replacement material arrives, it will be scheduled for...

installation.  The installation will be at no-charge to the homeowner.

RE:       [redacted]   We sincerely apologize for any disturbance caused by our telephone call.  Our records indicate that your number was flagged as Do Not Call in our old dialing system.  However, we discovered our old dialer was not dealing efficiently...

with DNC numbers.  We purchased a new dialing system that “washes” the numbers against the Federal DNC list before the number is dialed.  Your number was apparently dialed before the new dialing system was completely implemented. Your telephone number is now removed from the new dialing system. We regret dialing your number and are confident it will not happen again

Complaint #[redacted] – Second Response   As explained in our last response, the siding material is warranted by the manufacturer.  The manufacturer must provide the siding material to us.  The manufacturer processes these claims at its own pace.  We have no control over the schedule to receive the replacement siding material. When the material is received, we will schedule installation at no charge to the homeowner.    The homeowner should be contacting the installation manager, Robert, at the corporate office for updates, rather than the installer.  The installer does not have information on the progress of the siding material claim with the manufacturer.    We appreciate that the homeowner is frustrated with the delay.  However, we must still wait for the siding material to arrive.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not believe for one second that this company called me "by mistake". I have attached a small sampling of complaints taken from three Internet sources. Many consumers agree: this company blatantly violates federal law by calling numbers on the [redacted].I request the following restitution: Reliant Capitol LLC will make public the records of numbers they called which also appear on the [redacted]. Reliant Capitol LLC will then pay a monetary settlement to each and every recipient of their illegal telemarketing calls.

Regards,[redacted]

RE: [redacted]- Response to RebuttalReliant Capitol sent a service technician to [redacted] home on March 18, 2014. Although [redacted] agreed to the appointment, she was not present.  [redacted]'s daughter was present.The [redacted] response to our letter of March 17th was not received until 3:24 P.M. This was well after the service call at the [redacted] home. The photos included do not show a perpendicular  surface to indicate whether or not the windows are level.The service technician found that the spacers had been removed from the screen in the kitchen after installation.     He replaced the spacers and inserted the screen. The screen problem was not related to "leveling" and now fits properly.It was noted by the service technician that one window was not level by approximately 118" and that this did not impact the operation of the window. Windows are installed on the existing sill structure of the home. If the existing structure is not level, the windows will not be level.The mention of caulking in [redacted] rebuttal is unclear. Caulking is used around windows on the exterior and interior surfaces to prevent air infiltration and provide a finished surface where the window meets the construction materials of the walls . The caulking does not impact the operation of the windows and does not determine whether or not a window is level. [redacted]'s reference to insulation is unclear. A service call was entered and the missing insulation was addressed. Apparently, our notes were incorrect on how many windows needed insulation. As the windows and the workmanship are under warranty, service calls are no charge. There is, however, a charge for service calls if no warranty item can be found, i.e. a window broken by a rock. The sash on one window was squeaking. The service tech replaced the wheels . The window no longer squeaks.In order to make the sashes easier to remove for cleaning, the tech cut the edges of the sashes of all the windows on the first floor and one window on the second floor. One bedroom  window  was  not accessible.All windows close and lock properly.  [redacted]'s daughter refused to sign a service completion.Had [redacted] been present at the service call, she could have addressed the issues in her rebuttal. Reliant Capitol would ask the aid of the Revdex.com in the scheduling of another service call at which [redacted] will be present. Sincerely, [redacted]

We will again apologize for any inconvenience our telephonecall caused this gentleman.  Steps arebeing taken to insure the number is not again dialed in error.

This review is long overdue! We had our new windows installed this past November and we couldn't be happier. [redacted], our salesman was terrific. Very knowledgeable, and he gave us a great quote. The lady, [redacted],that schedules your appointment was very professional
and the installers were two of the best service people we have ever worked with. They were fast, clean and extremely professional. All and all a 5 star experience from start to finish, and they look beautiful inside and out! We highly recommend Reliant Capitol. [redacted]

We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect.  The product is warranted by the manufacturer and replacement material has been ordered. ...

When the replacement material arrives, it will be scheduled for installation.  The installation will be at no-charge to the homeowner.

Over the past two years, I have received several unsolicited calls from Reliant Capitol pitching new windows and painting services. I informed them that I am registered on the national do not call list and that I did not want to be contacted by them. I was told that my number would be removed from their list, but that did not stop the calls. When they called again, I agreed to an appointment by a sales rep. He came the next day and I told him that I did not want any demonstration or quote. I told him that I wanted him to go back to his manager and see to it that would not get future calls from the company. He said he would do this. This took place in October of 2015. Today, July 27, 2016, I got another unsolicited call from Reliant Capitol. I told the guy to set up the appointment for tomorrow. I intended to tell that sales rep that he had made a wasted trip and that I am not supposed to be contacted by Reliant.

Shortly after I got a call from the supervisor who said that their records show that I had instructed them to take my number off their calling list. She apologized for my being called and said she would make sure my number got removed. This was the same promise I got before. Since Reliant purchases calling lists from an outside source, she said they request a screened list. But they don't bother to check the reliability of the screening as I continue to get calls. They violate federal law by not complying with the Do Not Call registry. I keep getting assurances from them that my number will be removed, but nothing happens. I am very frustrated with this company and all the other ones that have no consciousness about harassing people.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The blatant lies they stated. 1. I had [redacted] at my home and even he had said that the kitchen window was crooked. Please see the attached photos showing that the calking used and even the screen can't close completely because the window is unleveled. [redacted] had told me that if the guys pulled the trim and there was insulation, then I would have to pay $100 per window.  I had stated that NO level was used on any of my 7 windows.The installer that came out to check my windows after the installation was completed, which was the same guys that had put the windows in, pulled the trim off 6 of the 7 windows and there was NO insulation in the 6 windows.  I DIDN'T have to pay anything for the 6 window trims that were pulled. I want proper working windows. They need fixed. 2. [redacted] had called back after the 10 min in January, and after he remembered who I was, he told me that he would put me on the schedule and hung up on me. I had not heard anything from him till today, 3/17/2014, in response to my complaints. They are sending a service technician to my home tomorrow to observe and report his findings. I do not trust their terrible work performance to properly fix my home.     Regards,[redacted]

Reliant Capital LLC has repeatedly solicited me and my wife by calling us several times recently (during 2012 - at least 2 calls, sometime in 10/13, 11/18/13, and again on 12/6/13). We have requested the person callingelep to please take us off of their telephone listing. They won't do it. They are harrasing customers. I've never done business with them, nor will I ever do business with them. I'm spreading a bad word about them to my friends. It is a bad business practice to keep calling the same customer repeatedly, when they specifically request no more telephone calls from them!

On March 27, 2015, the homeowners contracted with Reliant Capitol LLC for the purchase and installation of a screen room.  A screen room is not intended to be a water tight living area.  The screen room consists of framed screens above knee-walls installed...

under and attached to the existing patio cover and resting upon the existing concrete slab.  One screen door is included with the screen room.  The knee-wall is constructed in sections, not in one continuous piece and there are seams where the sections are joined.  These seams are not cracks.  Installation of the screen room was completed April 30, 2015.   When the homeowner complained of leaks, the original supposition was that water was leaking between the bottom of the knee-wall and the concrete slab and additional caulking was used in these areas.  Water-hose tests revealed that water was seeping up through the expansion joints of the existing concrete slab.  Some of the knee-walls rest upon the expansion joints as they must align with the attachment points on the patio cover.  This causes it to appear as though the water was seeping through a gap between the knee-wall and the concrete slab.   It is common for water to seep up through the expansion joints in a concrete slab.  The seepage was not caused by the installation of the screen room.  As the slab was not installed by Reliant Capitol, its performance is not the responsibility of Reliant Capitol However, Reliant Capitol employees did the research to find a product that is designed to seal cracks in concrete and provided this information to the homeowner.  The homeowner has indicated that he does not wish to utilize this product.

[redacted]

I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution of Reliant Capitol finally installing the screen completes my compliant and resolves my issue. It's very disappointing that the Revdex.com had to get involved to get this resolved and it took a month to do so with no update calls and lack of concern from Reliant Capitol.I do want to thank the Revdex.com for getting what could have been a simple solution, taken care of for me.

Regards,

March 17, 2014 [redacted] Revdex.com [redacted]RE:     [redacted] purchased seven windows on April 30, 2013. Windows were installed on...

June 26, 2013. After installation was complete, [redacted] complained that the windows had no insulation. A servicetech went to [redacted]’s home and pulled the trim off one window. There was insulation around the window. [redacted] was asked if she wanted to inspect all the windows for insulation and she declined.[redacted] stated that the salesperson promised sunscreens for her windows. No sunscreens were in the contract. Reliant Capitol, at  no  charge, built out the  area around four windows and mounted sunscreens.At a home show in January of 2014, [redacted] approached our representative complaining that she had a problem with her windows. On January 13, 2014, [redacted] called for service and [redacted] Fulton in the service department returned the call about 10 minutes later. At that time, [redacted] stated that three windows are crooked and do not slide well. Our records do not show if a service was performed at that time.[redacted] continued to call the home show representative, instead of the service department. A service call has now been scheduled for Tuesday, March 18, 2014. Sincerely, [redacted] Member

This gentleman's telephone number was called in error.  It is not the policy of Reliant Capitol to call numbers on the [redacted].  We apologize for any inconvenience caused by our call.

We purchased windows for our entire home that cost us $11,761. On the day of installation one of the men demonstrated how to remove the screens to clean the windows. He used the 96" wide, 3-piece living room window. (It has a stationary middle window and the two sides open by sliding toward the middle.) He made it look very easy.

After the Arizona monsoon rains, the windows became very dirty, so we decided to take off the screens and wash the glass. BUT, NONE OF THE SCREENS CAN BE REMOVED FROM THE OTHER REGULAR 2-PIECE WINDOWS. The window does not slide far enough to clean the locking mechanism. Four of our windows are very large: 48"H x 72"W. They are very heavy. We searched the papers from the company and found they did not leave us any instructions.

I called the company today and the service technician said we have to REMOVE THE SLIDING WINDOW to take out the screen. It is very heavy and could be broken very easily. Only a strong person could do this.

We have to assume that this was the reason why the installer showed us how to remove the screens on the only window where the window did not have to be taken out. We are now stuck with very expensive and dirty windows.

I KNOW THIS MATTER IS CLOSED ON YOUR PART BUT IT HAS BEEN 4 WEEKS SINCE I STARTED THIS COMPLAINT AND I HAVE TALKED TO THE INSTALLER (GREG) AND HE STILL HASN'T HAD ANYTHING DONE EVEN THOUGH HE PROMISED HE WOULD CALL ME BACKWITH AN ANSWER. IS THERE ANYTHING ELSE YOU CAN DO?? #[redacted]

After shopping around with many places, I chose Reliant Windows and Doors to install French doors in my family room. We agreed on a total of $3600. Once installed, 1 door had a large scratch down the center of the glass, I requested the glass be replaced. I contacted the sales rep (Dooley) 3 different times, and he insisted this would be taken care of, and this wouldn't be a problem.I never heard from him. I spoke with the manager Robert and he said that I must pay for half the door, which was going to cost me $248 (which was half the cost of the glass) I finally agreed to this. Once installed, there was yet another scratch, smaller, but still a scratch. I requested my money returned, and now the manager is stating I must deal with the manufacture. All I wanted was some nice French doors and yet I continue to get the run around. Once this company gets your money... They leave it at that. Don't deal with them. Its been nothing but a headache!!!!