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Relief Factor

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Reviews Relief Factor

Relief Factor Reviews (17)

• Oct 16, 2020

I would give this product Neg Stars if I could
Did the startup package for $19.95. A packet of cheap pills came in the mail. Then I get a notice from my credit card that these guys charged me another $89.95 more! I cancel that day with them, RF sends me an email that I canceled. Then 2 days later I get a email that my package is on it's way to me. Now I have to return their package in 90 days with "Refused" posted on the front.
Complete SCAM

• Sep 17, 2020

NO PACKAGE RECEIVED
I CAN NOT TELL ANYONE IF THE PRODUCT IS GOOD OR NOT AS I HAVE NOT RECEIVED ANY PRODUCT AND IT IS GOING ON TWO WEEKS. THE QUICK START PROGRAM WIL AUTO SHIP AFTER THREE WEEKS FROM ORDER. TYPICAL QUESTIONABLE COMPANY RESPONSES, CALLED TO ORDER AS NEW COMPANY IMMEDIATLY THE CALL WAS ANSWERED. I EXPLAINED THAT I HAVE NOT RECEIVED MU 3 WEEK STARTER PACK. TRANSFERED TO CUSTOMER SERVICE BUT OF COURE DISCONNECTED. NO RESPONSE FROM CUSTOMER SERVICE WHEN I CALLED BACK THEY REQUEST THAT I LEAVE NAME ADDRESS TO CANCEL AND I WILL BE NOTIFIED AS SOON AS POSSIBLE. SO I FIGURE NOW AS SOON AS POSSIBLE WILL BE AFTRE THEY AUTOSHIP AND TAKE MY MONEY AND THEN I WILL PLAY GAMES TO GE IT BACK. JUST LIKE DEALING WITH FLY BY NIGHT INTERNET MAIL ORDER COMPANIES. THEY PAY A LOT OF MONEY FOR MASS ADVERTIZING AND I GUESS THEY RECOUP USING THEIR WE REALLY DON'T CARE TACU-BYE DON'T NEED YOU!
NO PACKAGE RECEIVED

No response from Relief Factor
Still waiting for $42.41 credit from Relief Factor for order 101506898. The rep changed my order to the Promo instead of one month supply and billed me for Promo correctly. She said she would cancel the above order and credit my card $42.41. No credit received. I have left 3 voicemails messages and sent two email to Relief Factor - no response! I'm extremely disappointed with Relief Factor's customer service, and will share this with everyone I know. I thought this was a legit company because Glenn Beck endorsed it. Very disappointed.

Today I received three emails and a phone call from Relief Factor with their apologies. They said they are hiring more people to keep up with the large volume of orders. Assured me that they have issued a credit which I (hope) to see 7-10 days on my card. I appreciate the follow up today but you would think they would have anticipated with their massive advertising that there would be a tons of orders and questions.

No response from Relief Factor
I have left three voicemail messages for Relief Factor, and sent two emails. To date, no one has returned my call or email. I'm extremely disappointed with your customer service.

There is a mistake on my billing. I ordered the three week Promo and was charged correctly. BUT prior to placing the Promo order the rep placed another order for one months's supply w/o promo and charged $42.41 to my card. When I realized the Promo was a better deal the rep changed my order to the Promo and said I would get a credit for $42.41. I have not received this credit. I was charged for the Promo correctly, but ALSO charged $42.41. Please issue the credit promised by rep for Order 101506898,

• Jul 16, 2020

Refund Issues
I agree that this is a shady business. I purposely "unchecked" the subscription option during the online process but they claim that you have to UNCHECK ALL the options on the page. And I was debited 2x out of my account. Numerous phone calls to both the company and my bank caused great anxiety. I should sue for damages. After all this I'm NOT buying again nor do I get great relief as promised!

• Dec 30, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

• Nov 15, 2019

To whom it may concern: We were able to resolve the situation which was caused by a system errorTheir is no excuse for the frustration caused however our customers account has been fixed and they were completely refunded for the inconvenience Thank you, Relief Factor Customer Care Team

I have tried to terminate my subscription 4 times. No response. Instead they continue to try and ship another order. I will refuse shipment. Chuck

Hi ***, are sorry for your unsatisfactory experience with our product servicesWe want to apologize for the frustration this has caused youWe have fully refunded your credit card account and sent you a fully funded shipping label to return the product packageAs a new and growing
business we are striving to improve our customer care and have made important corrections to our process due to this situation We hope this helps you and others in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

My apologies for the frustration and thank you for talking with me today. We do offer the Quick Start at a promotional price which is at greatly discounted cost and we are only able to process refunds on unopened product. The consumption instructions are online, in the brochure sent with the product...

as well as the back of the bag to avoid the necessity to open the product bag to see the instructions or ingredients. In reviewing the call I was able to determine our agent did ask about the bag being opened and was told just the mailing envelope was opened which is when she advised that return postage would not be covered by us. We do appreciate your feedback and please email us if we can clarify further [email protected]! Have a healthy day!  Our return/refund policy is listed online and it is also emailed in our order confirmations.https://www.relieffactor.com/return_policy/Return Policy:We strongly believe in our products and want you to be fully informed and satisfied with thepurchase you have made with us.We can accept returns of UNOPENED products purchased directly from Relief Factor (online orover the phone) and in accordance with the guidelines below. Although we strive to minimizeprocess times, refunds may take over a week to process once we receive all the requiredinformation and/or product(s).Please note that we may not have the ability to track your return nor are we responsible for theamount of time it takes for the item to be returned.Guidelines:- Shipping and handling costs are nonrefundable- Product must be unopened and unused- Products must be received back within 90 days of the original shipment or return requestTo return a shipment:- If the outer shipping bag has NOT been opened write “REFUSED” on the outside of the package and drop it in the mail or return it to the post office.- If the outer shipping bag has been opened then the purchaser is responsible for the cost of return postage.- If you need help with your return please call our customer care line 800­-500-­8384 and a representative will assist you.

I have cancelled my subscription 4 times with no response from you.. Instead you shipped me another order. CANCEL !

To whom it may concern:
We were able to resolve the situation which was caused by a system error. Their is no excuse for the frustration caused however our customers account has been fixed and they were completely refunded for the inconvenience. 
 
Thank you,
Relief Factor Customer...

Care Team

Thank you for taking the time to provide feedback.
As with any supplement or even prescription medication there is a possibility that the issues you are experiencing are not caused by inflammation issues and therefore unable to be helped with use of our product. As you stated we do get extensive...

and unsolicited testimonials from real clients that get some amazing results!
Shipping and handling charges as well as the automatic shipment options are clearly explained on our website and with our customer care agents. In addition an email is sent after the order is placed, then another when the order is shipped detailing this along with options to cancel even before the first automatic shipment goes out. We are sorry if after those explanations it was still unclear. We would LOVE to make improvements based on any suggestions you have on how we could make this clearer to our customers. Please email us at [email protected] with any suggestions you may have.
Have a healthy day!
Relief Factor Customer Care

The manufacturer promises that this formula will fight inflammation that causes joint and muscle pain?
I didn’t like the fact that they lure consumers in with their 3-week lifestyle program and then auto charge you! This is shady trading as far as I'm concerned. Even worse after continuing using it, after the three weeks, in the hopes, it would help me and it DID NOTHING! You cannot return the remaining bottles for a refund, as I HAD NO RELIEF, with this product! However, many other similar supplements will allow you to send opened (and even empty), containers back for a full refund. ...Relief Factor is a rip-off!

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Address: 11410 NE 122nd Way Ste 102, Kirkland, Washington, United States, 98034-6927

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