Relieve Student Loans

Client [redacted] has benefited from the service of RSL INCI will attach proof that all of Clients loans are out of Default and currently in a good standing with her current lenderHer bank also sided with us that all work was completed after client claimed a fraud charge on her service chargesBank asked for proof which we will attach that all work had been completed and that loans were out of DefaultWe completed that work for client and client is now claiming loans are not out of Default and work was not completed for herAttached you will see the signed documents on service agreement and another attachment showing her loans are currently out of DefaultJust like clients bank we are denying refund due to all work was completed and client signed a service agreement acknowledging services renderedWe wish the client all the best in the future

[redacted] , Our records indicate that your consolidation was completed on 07/with a new servicer of [redacted] (previous servicer to consolidation [redacted] )Upon verifying your AGI ($18,435) with a family size of which qualified you for a $payment for months all work done by our companyIn 12/your servicer shows you renewed your own income driven repayment plan and your new payments are now $and you are current on your payments thus farThis is all information that was verified by your servicer can also be confirmed by you and the Revdex.com by calling together to Nelnet at 888-486-Further more you can also verify that literature from [redacted] was sent to you on a monthly basis regarding your student loans Thank you

RE: [redacted] Clients main complain was the renewal feesWe explained to her that the consolidation and lower repayment plan was done on her behalf, which is what she paid forShe was approved for $payment from 02/to 02/In march it was her responsibility to file a renewal with her new lender (who send her literature about her consolidated loans, as they are obligated by law)We do not do renewals as its a free service provided with the servicers we consolidate themIf a client is adamant that we do so we do charge a renewal fee (prefer not to as they can do for free) but will charge for our services, Ms [redacted] did not want to pay a renewal fee, she escalated the call and was transfer to a manager who explained the same thingUpon hanging up she threaten us with contacting the Revdex.comAll work was done for her based on the services she paid for on her contractThank you

Reached out to Client [redacted] multiple times to refile annual paperwork for IBR ProgramMr [redacted] has not returned or answered any calls from Relieve Student Loans client was reached out to on 8/15/8/17/9/7/9/8/in the last daysClient [redacted] signed a service agreement with Relieve Student Loans that we would annually reevaluate his yearly situation as that is how the IBR Progam worksMr [redacted] signed service agreement 7/18/Mr [redacted] benefited from our service and received a lower payment on his federal student loansWe made Mr [redacted] well aware that we would not charge a monthly maintenance fee and file his paperwork free of charge for the following yearAttached you will find Mr [redacted] 's service agreement where Relieve Student Loans has held up there contractual agreementAt this point Relieve Student Loans denies refund of $as consolidation, and initiation into IBR Program as all work outlined in the service agreement has been completed on behalf of the clientClient [redacted] is welcome to contact Relieve Student Loans to refile his IBR paperwork free of charge as outlined in his service agreement Monthly Service Charge The following amount of $will be charged on a monthly basis for a total of NA Program Repayment monthsUnder the IBR program, your new payments for the next months will be per monthWe will annually re-evaluate your situation and determine a new payment that we will discuss with you [redacted] [redacted] (Jul 18, 2014)

Directly from ConsumerDesired Settlement I just want a refund Desired Settlement: RefundAction taken by Relieve Student Loans.9/12/1:41:PMClient [redacted] has been refunded three separate times and we will show proof of that.Clients ResponseDate Sent: 9/14/8:20:PMRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Business Final ResponseObviously there is no pleasing this clientShe originally wanted a refund it was grantedThen she said she didn't receive one so even another was issuedThen client reached out to Revdex.com asking for a refund of that moneyMoney was refunded and client is no longer happyYou can't please everyone in life and all money has been returned to the client as client requested We consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Student relieve student loans has not tried to contact me in any way! Not by phone or email, they actually blocked my phone number from being able to call which I have recordedI also have phone conversations of how rude they are on recordI sent many emails requesting assistance and received nothing backI have plenty of proof on how bad of a company they areEven your website says that there is a alert on the student relieve student loans so I'm sure the company will cause many more problems for others!!! ]
Regards,
*** ***/***

Thank you for the notification regarding this complaint by a potential previous customer.Mr *** "purchased" our services contractually however provided payment information that was incorrect Via telephone, text and email we attempted to contact the client never getting a reply or a live
answer from Mr*** After days of no payment and exceeding his grace period we had no choice but to deactivate the account due to no contact and no payment.When Mr*** was advised of the fact that we had stopped all work and communication on his account he used explicit and vulgar language via email and over the telephone with a female employee that we do not tolerate We refuse to provide service to any customer that behaves like that which is why he was told that under no circumstance would we work with him going forward.Mr*** was never charged If need be we can provide details from his bank on the date of his payments stating that his account balance could not fund the requested amount The payments were returned "Declined - Insufficient Funds" by our processor.We consider this complaint closed Sincerely,*** ***Relieve Student Loans

This will be a final communication regarding this person Mr*** was never a bonafide client He was never charged a fee, never paid a fee and never responded to requests to update payment information
Corporate policy does not allow for any information submitted by our clients to be sold to a 3rd party If Mr*** has proof of that he can and would have already provided it along with proof that his payment information was validWith a simple google search Mr***'s email address reveals him doing illicit drugs and complaining about other companies all over the internet We consider Mr*** to be hostile and aggressive we have taken measures to block his emails and phone number so that he can no longer email our staff or call themHere is a profile of Mr*** doing drugs and complaining about other professional service providershttps://***
No further action is required this complaint is closedSincerely,
*** ***
Relieve Student Loans

They helped relieve me of over $17,in school debt all I had to do was call they helped me out I answered some questions paid a small fee and they did the rest this is not a scam they are amazing and I really appreciate there help because they made my life easier

Reached out to Client *** *** multiple times to refile annual paperwork for IBR ProgramMr*** has not returned or answered any calls from Relieve Student Loans client was reached out to on 8/15/8/17/9/7/9/8/in the last daysClient *** *** signed a
service agreement with Relieve Student Loans that we would annually reevaluate his yearly situation as that is how the IBR Progam worksMr*** signed service agreement 7/18/Mr*** benefited from our service and received a lower payment on his federal student loansWe made Mr*** well aware that we would not charge a monthly maintenance fee and file his paperwork free of charge for the following yearAttached you will find Mr***'s service agreement where Relieve Student Loans has held up there contractual agreementAt this point Relieve Student Loans denies refund of $as consolidation, and initiation into IBR Program as all work outlined in the service agreement has been completed on behalf of the clientClient *** *** is welcome to contact Relieve Student Loans to refile his IBR paperwork free of charge as outlined in his service agreement. Monthly Service ChargeThe following amount of $will be charged on a monthly basis for a total of NA Program Repayment monthsUnder the IBR program, your new payments for the next months will be per monthWe will annually re-evaluate your situation and determine a new payment that we will discuss with you.*** *** *** *** (Jul 18, 2014)

RE: [redacted]Clients main complain was the renewal fees. We explained to her that the consolidation and lower repayment plan was done on her behalf, which is what she paid for. She was approved for $0 payment from 02/2015 to 02/2016. In march it was her responsibility to file a renewal with...

her new lender (who send her literature about her consolidated loans, as they are obligated by law). We do not do renewals as its a free service provided with the servicers we consolidate them. If a client is adamant that we do so we do charge a renewal fee (prefer not to as they can do for free) but will charge for our services, Ms [redacted] did not want to pay a renewal fee, she escalated the call and was transfer to a manager who explained the same thing. Upon hanging up she threaten us with contacting the Revdex.com. All work was done for her based on the services she paid for on her contract. Thank you

[redacted], Our records indicate that your consolidation was completed on 07/2016 with a new servicer of [redacted] (previous servicer to consolidation [redacted]). Upon verifying your 2015 AGI ($18,435) with a family size of 2 which qualified you for a $0 payment for 12 months all work done by our company. In 12/2017 your servicer shows you renewed your own income driven repayment plan and your new payments are now $99 and you are current on your payments thus far. This is all information that was verified by your servicer can also be confirmed by you and the Revdex.com by calling together to Nelnet at 888-486-4722. Further more you can also verify that literature from [redacted] was sent to you on a monthly basis regarding your student loans.  Thank you

RE: [redacted] was completed on 05/19/2015, his loans were consolidated and he was placed on a lower repayment plan with a payment of $0 for 12 months. Per our contract he paid for the service of consolidating her loans and placing her on a lower repayment plan, renewals are to...

be done with her new lender directly as its a free service to them once consolidated and in a repayment plan. The $450 he paid as stated on her contract is only for the consolidation and placement to the lower repayment plan services.Thank you--

To whom it may concern:
This is in reference to [redacted] The clients .name is [redacted] reached out to our company
on 06/26/2014 in regards to his Federal Student Loans. [redacted] had 10 loans and a payment o·f
$300.00 dollars a month. Our sales...

representative Julie signed up the client through [redacted]
where [redacted] signed the documents on June 26th The document is attached to this letter. [redacted] first payment was not scheduled until 07/04/14 allowing him 9 extra days with his signed
documents, not once ever reading over them. Client made first payment on 07/04/14 his scheduled
date, all work on his file began. Attached you will find the completed consolidation application along
with the PAVE application. The client is receiving a loan consolidation along with being put into a
program to drop his payments to $0.00 per month no longer the $300.00 dollars. All work was
submitted to the Department of Education and you will find it attached to this letter along with the
documents the client signed. Client made a second payment on 08/04/2014 at this point all work by us
had been completed for him.
 At this point client [redacted] called and said that at that point he would
like to cancel and for us to return all his money. The acting manager spoke with [redacted] and said that you
have to abide by your contract and cancel the correct way, which is stated in our contract on page 4 #6.
Client [redacted] at that time would have to fax in a cancellation request and accounting would review
his request and see if he qualified for a refund as all work had been completed on his file and it had
already passed his 3 day recession period after his first payment on 7/4/14. Client YELLED at acting
manager at the time and said "If you don't refund my money I am going to complain to everyone I can."
Acting manager said you need to fax in you cancellation request so that we may try to process a refund
for you. Client [redacted] hung up on acting manager. [redacted] has still yet to send in his
cancellation request or read his documents. All work has been completed for this client and he still sits
in a $0.00 monthly payment because of our service. Client [redacted] is saving $3,600.00 a year.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"We do not do renewals as its a free service provided with the servicers we consolidate them". But my main complaint was renewal fees? This so called consolidation organization was not by any means "free"...by no means. However, that was not my main complaint. The fact that there was NO communication what so ever from so-called organization was given, through neither purpose of phone call, email, mailing system correspondence. It was I who initiated every step to communicate renewal since end of 2/2016 up till 8/1/2017, with every effort being exhausted. No "renewal" of so called consolidation was ever given, nor any records were ever sent to me when requested showing progression with my student loans, or how they were even consolidated. No follow-up, no email notifications...nothing. Not even on multiple occations when speaking with alleged manager [redacted]. Therefore, this issue is not resolved. I Still haven't received my records from that time frame. Thank you
Regards,
[redacted]

RE: [redacted]On 05/04/2016 we submitted [redacted] Consolidation and income repayment plan. Initially there was issues with the income because Ms. [redacted] advised our counselor a different AGI which was later confirmed to be wrong once she submitted her income. Initially based on the income...

information she provided her payment was going to be $0, upon physically verifying her income we noticed a discrepancy and had to adjust the numbers to her actual income which is why we asked for proof of income multiple times. Finally the Department of Education approved her at $38 monthly payments for her student loans for 12 months. We believe she was unhappy with that outcome of her new payments and for that reason is complaining to the Revdex.com. We are a honest company and therefor submit honest information to the Department of Education.Thank you

Client [redacted] has been refunded three separate times and we will show proof of that. Client received wok on her Federal Student loans and removed from her Default situation by RSL INC. Program was completed for client in timeline outlined in contract. All work was completed in a timely...

manner. All refunds have been met in a timely manner. RSL Inc. granted client another refund just so that there would be no hard feelings or confusion in the future. I have attached clients contract along with proof 3 payments have already been refunded to the client. We have reached out to the client multiple times and left messages and emails trying to show proof of this. Client refuses to call us back and reached out to the Revdex.com. At this point we consider this matter closed as all money requested has been returned in full and an extra one was just issued. We wish the client all the best in the future and is welcome to contact us at anytime. Regards RSL INC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
None of the information that the company is saying was ever communicated to me. You can tell they are making it up because who is [redacted]? It certainly is not me. I was told my payments would probably be $38 but that was never confirmed. Whenever I would follow up with them after not hearing anything for months I would be told to send more pay stubs. I did that but would never receive a response. Why would I be unhapppy with a confirmed payment of $38 when my initial payment request from fedstudent loans was over $400 per month. They need to refund my $400 and stop lying about having done anything to help me.

RE: [redacted]In 02/2014 we assisted [redacted] and her husband [redacted]. They received a discount because we were working on both files at the same time. Each client was charged a discounted amount of $300 per file. We consolidated their loans individually and place them both on an...

income driven repayment plan based on their AGI. The work on both files was completed. We do not understand why it took [redacted] 3+ years later to try and contact us, or the Revdex.com in this matter now requesting her money back. All work on her file and her husband file was done and completed according to her contract. Renewals on plans are to the client to keep up with as its a free service by the servicer. The servicer reaches out to their clients 30-45 business days before the 12 month repayment plan is up as a reminder for the client to renew. All work on her files were done, Mrs [redacted] is complaining about company transition not the work not being done since it was completed.Thank you

Client [redacted] has benefited from the service of RSL INC. I will attach proof that all of Clients loans are out of Default and currently in a good standing with her current lender. Her bank also sided with us that all work was completed after client claimed a fraud charge on her service...

charges. Bank asked for proof which we will attach that all work had been completed and that loans were out of Default. We completed that work for client and client is now claiming loans are not out of Default and work was not completed for her. Attached you will see the signed documents on service agreement and another attachment showing her loans are currently out of Default. Just like clients bank we are denying refund due to all work was completed and client signed a service agreement acknowledging services rendered. We wish the client all the best in the future.